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Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

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Table of Contents

Ultatel Cloud Business Phone System - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2025

Ultatel Cloud Business Phone System overview

What is Ultatel Cloud Business Phone System?

Get seamless unified communications with ULTATEL Clarity Business phone. Whether you are looking to scale up your business or you want to have remote work flexibility, ULTATEL provides you the highest-quality videoconferences through our Microsoft Teams certified SBC.

Integrating your current software like Zendesk, Salesforce, Zoho and more is just a few clicks away with ULTATEL's Clarity Phone.

Enjoy all of our business-grade features, whether you're working on a desktop, laptop, smartphone or tablet.

Additionally, you'll get advanced IVR, call queuing, skilled/time-based routing, and call analytics.

Contact ULTATEL for a free demo and take your communications to the ultimate level

Key benefits of using Ultatel Cloud Business Phone System

ULTATEL provides a reliable cloud-based phone system for small and big businesses. Connect with your clients and colleagues anywhere and anytime with our outstanding VoIP phone solution.

Unified Business Communications
Empower employees and improve customer service through effective remote communication solutions.

Real-Time Assistance and Easy Installation
Obtain excellent customer support - we’ll get your business up and running within minutes.

Lesser Costs, Bigger Savings
Get quality phone service at low costs only.

Flexibility and Business Continuity
Achieve customer satisfaction and paramount results through business continuity and flexible working.

Security and Reliability
Leverage your business with ULTATEL’s user protection and high reliability. Experts are proactively optimizing your VoIP phone system 24/7 with a 99.999% uptime guarantee.

Feature-Rich Software
Establish a competitive work setting and stay productive with our all-packed tools and features.

Power and Connectivity
ULTATEL data center electrical infrastructure offers 2N+2 redundancy -- twice the redundancy of a standard Tier 3 data center.

Starting price

18per user /
per month

view pricing plans

Alternatives

Ultatel Cloud Business Phone System reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.17/10

Rating distribution

Pros

“Our salesperson,[sensitive content hidden], was great. We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company.”

Brittany A.

Patient Care Coordinator Supervisor

“The customer service has been superior and the ease of use and convenience of this phone system has been great.”

Kristin S.

Practice Manager

“They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately. The follow through and follow up is excellent as well.”

Liva B.

controller

Cons

“Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.”

David B.

CEO

“We loose service from time to time and have no way of communicating without the service.”

Catherine W.

Client Care Coordinator

“We had a problem before with customers communication being scattered around.”

Mark O.

Customer Service

Who uses Ultatel Cloud Business Phone System?

Based on 41 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Nonprofit Organization Management

Consumer Services

Design

Health, Wellness and Fitness

Others

Use cases

Business Phone Systems

VoIP

Remote Work

Softphone

Call Recording

Ultatel Cloud Business Phone System's key features

Most critical features, based on insights from Ultatel Cloud Business Phone System users:

Call routing

4.5

(29)

Mobile access

4.6

(19)

Voice mail

4.6

(18)

Caller id

4.5

(15)

Alerts/Notifications

4.4

(12)

VoIP connection

4.6

(10)

All Ultatel Cloud Business Phone System features

Features rating:

4.6

(41)

Activity dashboard

5.0

(1)

Activity tracking

5.0

(1)

Recording

3.7

(3)

Voicemail transcription

5.0

(4)

Reporting & statistics

4.0

(3)

Screen sharing

5.0

(1)

Call transcription

5.0

(1)

Call conferencing

5.0

(1)

Call monitoring

4.6

(9)

Online voice transmission

3.4

(5)

Remote access/control

4.8

(4)

Call transfer

4.2

(9)

Access controls/permissions

5.0

(4)

Virtual Call Center

4.0

(5)

Employee directory

4.8

(4)

Automatic call distribution

4.0

(2)

Automated attendant

4.3

(3)

Call screening

5.0

(2)

Call recording

4.6

(18)

Chat/Messaging

4.7

(3)

IVR

4.5

(8)

Call center management

4.2

(5)

Call logging

4.1

(7)

Customizable Caller ID

4.3

(3)

Call disposition

4.0

(2)

Two-Way audio & video

5.0

(1)

Video conferencing

4.4

(7)

Virtual backgrounds

(0)

Voice recognition

(0)

Outbound call center

(0)

VoIP

(0)

Reminders

(0)

Workflow management

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time chat

(0)

Real-Time analytics

(0)

PBX

(0)

Queue management

(0)

Quality management

(0)

Private chat

(0)

Presentation streaming

(0)

Performance management

(0)

Video support

(0)

Video streaming

(0)

Video management

(0)

Video chat

4.0

(1)

Video call recording

(0)

User profiles

(0)

User management

(0)

Virtual Extensions

(0)

Unified communications

(0)

Third-Party integrations

(0)

Surveys & feedback

(0)

SSL security

(0)

Softphone

5.0

(1)

SMS messaging

(0)

SIP trunking

(0)

Single sign on

(0)

Virtual voicemail

(0)

Scheduled recording

(0)

Role-Based permissions

(0)

Ring Groups

(0)

Reporting/Analytics

(0)

Contact management

(0)

Contact database

(0)

Conferencing

(0)

Computer telephony integration

(0)

Communication management

3.0

(2)

Collaboration tools

3.0

(1)

Callback scheduling

(0)

Call whispering

(0)

Call tracking metrics

(0)

Call tracking

(0)

Call tagging

(0)

Call scripting

(0)

Call reporting

(0)

Call queues

(0)

Call list management

(0)

Calendar management

(0)

Blended call center

(0)

Automated routing

(0)

Audio/Video recording

(0)

Audio calls

(0)

Archiving & retention

(0)

API

(0)

Alerts/Escalation

(0)

Agent interface

(0)

On-Demand webcasting

(0)

On-Demand recording

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Microsoft Outlook Integration

(0)

Meeting management

(0)

Manual dialer

(0)

International calling

(0)

Inbound call center

(0)

Host controls

(0)

HD audio/video

(0)

Group messaging

(0)

For cloud phone systems

(0)

File transfer

(0)

File sharing

(0)

Fax Management

(0)

Event scheduling

(0)

Email reminders

(0)

Electronic faxes

(0)

Data import/export

(0)

Dashboard

(0)

Customizable reports

(0)

Customer history

(0)

CRM

(0)

Ultatel Cloud Business Phone System awards

Cloud Communication Platform

98/100

Business Phone Systems

82/100

Cloud PBX

94/100

Ultatel Cloud Business Phone System alternatives

Ultatel Cloud Business Phone System

4.7

(41)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.8

Customer Support

4.9

Ringover

4.7

(823)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.6

Twilio

4.4

(500)

visit website

Starting from

0.01

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.2

Customer Support

4.0

Bitrix24

4.2

(979)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Ultatel Cloud Business Phone System pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essential

/user

Per month

Features included:

Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
No limit on the number of users
Unlimited US & Canada Calling
Business SMS and MMS
Basic Internet Fax
Video Conferencing Up to 50 Participants
24/7/365 Support
Single-Level Auto-Attendant, IVR and ring groups
Build in Reports and Call Analytics
Single sign-on (SSO)
24/7 Chat & Phone Support
Reliable calling, foundational AI for understanding.
AI: On-Demand Call Transcripts (limited)
AI: Voicemail Transcription
AI: Basic Sentiment Analysis

Premium

/user

Per month

Features included:

Everything in Essential, PLUS
Auto call recording
Call monitoring and whispering
Multi-Level IVR
Call Queues
Queue Callback
Auto Voice Recording
Video Conferencing Up to 100 Participants + Meeting Recording
Enhanced Analytics Dashboard
+ Popular CRMs (Zoho, HubSpot Lite)
Advanced Single Sign-On (SSO)
Robust collaboration, deeper call intelligence & AI efficiencies.
Basic Topic ID
AI: All Calls Transcribed
AI: Detailed Sentiment Analysis
AI: Call Summaries

Ultimate

/user

Per month

Features included:

Everything in Premium, PLUS
Video Conferencing up to 250 Participants
Advanced Features (Breakout Rooms, AI Live Transcription)
Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
SMS/MMS: 1000 messages/user/month
Comprehensive AI-Driven Analytics Dashboard
Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
Custom Roles & Permissions
Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
Advanced AI, comprehensive intelligence, enterprise control & premium integrations.
AI: Real-Time AI Transcripts & Sentiment (Alerts)
AI: Advanced Topic ID (Trends)
AI: Call Summaries (Action Items)
AI: Quality & Coaching Tools

User opinions about Ultatel Cloud Business Phone System price and value

Value for money rating:

4.8

(41)

To see what individual users think of Ultatel Cloud Business Phone System's price and value, check out the review snippets below.

“Our salesperson,[sensitive content hidden], was great. We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company.”

Brittany A.

Patient Care Coordinator Supervisor

“The customer service has been superior and the ease of use and convenience of this phone system has been great.”

Kristin S.

Practice Manager

Ultatel Cloud Business Phone System integrations (7)

Integrations rated by users

We looked at 41 user reviews to identify which products are mentioned as Ultatel Cloud Business Phone System integrations and how users feel about them.

Microsoft Teams

Integration rating: 3.7 (3)

“We use Teams for internal communications, customer ticketing, among other things. We wanted to also concentrate inbound and outbound calls into this platform. ULTATEL helped us did it in a flawless way.”

“It is an application of staff members are familiar with which made the transition to a new phone system much easier.”

Mark O.

Customer Service

1/2

Other top integrations

Ultatel Cloud Business Phone System support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live rep)

Knowledge Base

Chat

Training options

In Person

Live Online

Webinars

Documentation

Videos

Ultatel Cloud Business Phone System FAQs

Q. What type of pricing plans does Ultatel Cloud Business Phone System offer?

Ultatel Cloud Business Phone System has the following pricing plans:
Starting from: $18.00/month
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of Ultatel Cloud Business Phone System?

Ultatel Cloud Business Phone System has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Ultatel Cloud Business Phone System support?

Ultatel Cloud Business Phone System supports the following languages:
English

Q. Does Ultatel Cloud Business Phone System support mobile devices?

Ultatel Cloud Business Phone System supports the following devices:
Android, iPad, iPhone

Q. Does Ultatel Cloud Business Phone System offer an API?

No, Ultatel Cloud Business Phone System does not have an API available.

Q. What other apps does Ultatel Cloud Business Phone System integrate with?

Ultatel Cloud Business Phone System integrates with the following applications:
Salesforce Starter, Zoho CRM, Pipedrive, Microsoft Teams, Salesforce Platform, HubSpot CRM, Zendesk Suite

Q. What level of support does Ultatel Cloud Business Phone System offer?

Ultatel Cloud Business Phone System offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat