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Efficy CRM Logo

Pay-less for more. Europe's most flexible CRM

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Is this product right for your business?

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Efficy CRM - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Efficy CRM overview

What is Efficy CRM?

At last, a CRM solution that truly adapts to your needs...

Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.

Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.

Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.

Starting price

49per user /
per month

Alternatives

with better value for money

Efficy CRM’s user interface

Ease of use rating:

Efficy CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(6)
3-4(58)
5(26)

What do users say about Efficy CRM?

You can link to all entities, still the creation of a document is complex.

Select to learn more


Who uses Efficy CRM?

Based on 90 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Real Estate
Information Technology and Services
Information Services
Others

Use cases

Customer Data Platform
Sales Tracking
Contact Management
CRM
Project Management

Efficy CRM's key features

Most critical features, based on insights from Efficy CRM users:

Task management
Interaction tracking
Activity dashboard

All Efficy CRM features

Features rating:

A/B testing
Access controls/permissions
Accounting integration
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Annotations
API
Appointment management
Appointment scheduling
Approval process control
Audience targeting
Automated responses
Automated routing
Autoresponders
Batch processing
Behavioral analytics
Behavior tracking
Billing & invoicing
Business card/badge scanning
Calendar management
Calendar/Reminder system
Calendar sync
Call list management
Call monitoring
Call scripting
Campaign analytics
Campaign management
Campaign planning
Campaign segmentation
Case management
Chat/Messaging
Churn management
Client management
Client portal
Client/Property matching
Client tracking
Collaboration tools
Commenting/Notes
Communication management
Configurable workflow
Contact database
Contact management
Content management
Contract drafting
Contract/License management
CRM
CRM integration
Customer activity tracking
Customer communication
Customer complaint tracking
Customer database
Customer history
Customer portal
Customer profiles
Customer segmentation
Customer Service Analytics
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data extraction
Data import/export
Data integration
Data management
Data synchronization
Data visualization
Deal management
Digital signature
Document automation
Document capture
Document classification
Document generation
Document management
Document storage
Donation tracking
Donor management
Drag & drop
Electronic signature
Email management
Email marketing
Email templates
Email tracking
Engagement tracking
Event management
Event triggered actions
Feedback management
File management
File sharing
For aec industry
Forecasting
For financial institutions
For insurance industry
For mac devices
For nonprofits
For real estate
For sales teams/organizations
For small businesses
For startups
Full text search
Fundraising management
Gamification
Gantt/Timeline view
GDPR compliance
Goal setting/tracking
Help desk management
Inbox management
Incident management
Interaction tracking
Internal chat integration
Issue management
Kanban board
Key performance indicators
Knowledge base management
Lead capture
Lead generation
Lead management
Lead nurturing
Lead qualification
Lead segmentation
List management
Macros/Templated responses
Marketing automation
Meeting management
Membership management
Milestone tracking
Mobile access
Mobile app
Monitoring
Multi-Channel communication
Multi-Channel marketing
Multi-Currency
Multi-Language
Multiple projects
Opportunity management
Outbound call center
Payment processing
Performance metrics
Pipeline management
Pipeline reports
Portfolio management
Pre-built templates
Prioritization
Problem management
Process/Workflow automation
Product catalog
Productivity analysis
Progress tracking
Projections
Project management
Project planning/scheduling
Project time tracking
Property database
Proposal generation
Prospecting tools
Quotes/Estimates
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Real-Time updates
Recommendations
Recurring tasks
Relationship Tracking
Reminders
Reporting/Analytics
Reporting/Project tracking
Reporting & statistics
Resource management
Role-Based permissions
Routing
Sales activity management
Sales forecasting
Sales pipeline management
Sales reports
Sales trend analysis

Efficy CRM alternatives

Efficy CRM logo

Starting from

49

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Bitrix24 logo
visit website

Starting from

69

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho CRM logo
visit website

Starting from

14

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
monday.com logo
visit website

Starting from

9

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Efficy CRM pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

SMB

49

/user

Per month

Features included:

  • Campaign Management
  • Customer Segmentation
  • Highly Configurable
  • Incident Management
  • Timesheet and Project Management
  • Advanced Project Management
  • Sentiment Analysis
  • Contact data enrichment

Enterprise

69

/user

Per month

Features included:

  • 100% Customisable
  • Advanced Customer Tracking
  • Advanced Project Management
  • Extranet
  • Gamification
  • Sentiment Analysis
  • Contact data enrichment

User opinions about Efficy CRM price and value

Value for money rating:

To see what individual users think of Efficy CRM's price and value, check out the review snippets below.

“We use it mainly as CRM and workflow management to followup on our workload using tasks.”
EV

Erwin V.

CIO

“You can link to all entities, still the creation of a document is complex.”
EV

Erwin V.

CIO

Efficy CRM integrations (19)

Integrations rated by users

We looked at 90 user reviews to identify which products are mentioned as Efficy CRM integrations and how users feel about them.

Integration rating: 2.0 (1)

All the emails related to a project or talent management goes right into Monday.com. It's great

Scheduling of appointments.

PD

Patricia D.

Manager Business Administration

1/2

Integration rating: 2.0 (1)

Efficy CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
Chat

Training options

Documentation
In Person
Videos
Live Online
Webinars

Efficy CRM FAQs

Q. Who are the typical users of Efficy CRM?

Efficy CRM has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business

These products have better value for money


Q. Does Efficy CRM support mobile devices?

Efficy CRM supports the following devices:
iPhone, iPad, Android


Q. What level of support does Efficy CRM offer?

Efficy CRM offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat

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