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Exotel

Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI

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(4)

Exotel Reviews

User ratings

Overall rating

4.3

/5

63
84%
positive reviews
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10

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Pros and cons

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.
My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.
The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.
Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.
I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.
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63 reviews

Recommended

DK
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Deepanshu K.

Renewables & Environment, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good platform to keep track of calls

Reviewed 3 years ago
Pros

It's easy to use software which helps me to analyse the count of inbound calls from campaigns as well as to monitor my team activity individually.

Cons

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me

KT
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Kiran T.

Food Production, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Performance

Reviewed 3 years ago

Got some good experience but need to improve more on the product level when it comes to selectivity and admin and user level define

Pros

Working experience on the product is good

Cons

There are somethings from App Prospects that need to he improved and make it more secure the way of use

JC
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Joyjit C.

Financial Services, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exotel Review.

Reviewed 3 years ago

The overall experience is good.

Pros

A most useful feature is the SMS campaign through which we can send SMS to multiple customers at a single go.

Cons

There is nothing as of now which we like the least about Exotel.

PB
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Palash B.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Service

Reviewed 3 years ago

My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.

Pros

Exotel support team is very active and helpful.

Cons

Integration with third-party Documentation can be more interactive.

SS
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Sonakshi S.

Financial Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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easy to use

Reviewed 3 years ago
Pros

The daily reports which is customized.Also the easy to use panel is great. There is alot of convenience using the system.

Cons

The detailing of the calls are not clear

VD
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Venus D.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice Product

Reviewed 3 years ago
Pros

Efficient APIs, Ease of Use, Great customer support team

Cons

Downtime happens very often. Although we are informed about the same, however services go down at that time.

NU
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Nitikant U.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exotel Review

Reviewed 3 years ago
Pros

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Cons

No cons found yet as this very user-friendly.

AA
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Asif A.

Logistics and Supply Chain, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great experience

Reviewed 3 years ago
Pros

Ease to handle, has great features. It helps to keep numbers safe by masking.

Cons

Messaging functionality has to improve in terms of UI.

PG
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Preeti G.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Exotel Features and Quality

Reviewed 3 years ago

Good

Pros

This software is easy to use. Easy to make call flows, providing good features like call recording, missing calls, dialog box for showing current call etc...

Cons

Sometimes I felt, you people missed small features like editing and copying of any flow. I do not like your ringtone.

PR
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Prakash R.

Hospital & Health Care, 501-1,000 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Solution for Serving in Health care Industry and emergency

Reviewed 3 years ago

We are using this solution for emergency cases like STROKE AND STEMI where patient is in very critical situation and multiple specialty DR require at that time with other medical representative like Nursing , admin, radiologist etc to save the patient like and as a single point of contact this helping much better. Where is minute is important us for saving patient life.

Pros

User friendly , Even junior staff can handle this very easily in emergency situation as purpose is to just convey the message.

Cons

We cannot state as CONS as Broadcasting can be possible from any where ,which may be miss-use support team can find a authenticating only with device which is paired for each organization and not other device or any cellular device.

AG
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Aratrika G.

Retail, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome

Reviewed 3 years ago

It was awesome

Pros

everything, call price, accessibility, no call lag

Cons

nothing did I dislike. Everything is good

VM
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Vijil M.

Computer & Network Security, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We use for outbound calling.

Reviewed 3 years ago

Good

Pros

Auto outbound calling is most like from Exotel

Cons

Exotel is charging two legs charge for two way conversation.

SA
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Shahbaz A.

Logistics and Supply Chain, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 3 years ago
Pros

Nice to handle and Connectivity Switching On feature.

Cons

All good. Software has good feature which is required

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Rohan P.

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A good Call forwarding tool

Reviewed 4 years ago

The calls were taken care of.

Pros

Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too.

Cons

The Exotel app is very crude and needs a serious re-design.

AA
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Arif A.

Health, Wellness and Fitness, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exotel product Review

Reviewed 3 years ago

Quick and easy method to contact customers and keeping a record. It also helps in managing call routing and IVR.

Pros

It helps in managing small support groups without the need of investing on hardware. It is easy to configure and manage without having to write codes.

Cons

Reporting needs to be improved a lot, this one feature if built properly can be a game changer for Exotel

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Krishna C.

Verified reviewer

Hospitality, 501-1,000 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lacks finesse but covers up in consistency

Reviewed 3 years ago
Pros

Custom integrations Flexibility from their support team

Cons

The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part. Another user aspect would be the ability to reorder applets in flows instead of having to rebuild the entire thing again if an applet needs to be deleted or replaced. The reports can be more customizable as well, giving the admin more control over the data and the views. Sometimes the integrations are buggy, which can be improved.

AS
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Ankita S.

Real Estate, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customer support is the best

Reviewed 3 years ago

overall experience is good!

Pros

I like the customer support that you guys provide a lot

Cons

This product is good but the call has disturbances sometimes

MK
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Mandar K.

Logistics and Supply Chain, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Service

Reviewed a year ago
Pros

UI Friendly Dashboard, Easy Reports and Logs

Cons

Sometimes wrong status, API Response time is less

GB
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Ganesh B.

Food & Beverages, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extra Ordinary Service and Innovative thought

Reviewed 3 years ago

Overall experience is super

Pros

Everything is super service wise quality wise everything is good

Cons

There are couple of number are using for all the companies so user are saving that number on the name of one company and users are getting some type of doubt on this

SK
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Senthil K.

Banking, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very worst customer support

Reviewed 5 months ago

The worst experience ever had

Pros

The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless

Cons

We get billing error from a matured so called technology driven company !!!

vR
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vanita R.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Need lot of improvement

Reviewed 3 years ago

As mentioned above the software is good however if required changes can be done or users can have customized options basis their needs this can beat lot of competitors like knowlarity etc in the market

Pros

The best about this cloud telephony system is that you can have multiple user sitting at seperate locations.

Cons

There is nothing i like least however there is lot of improvement area 1. Option of adding notes of call 2. Option of call marking ( to understand the call flow structure) 3. Conference options not available

OA
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Obaid A.

Hospital & Health Care, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Exotel Review & Rating

Reviewed 2 months ago

Overall experience is good. Good software to use for calling process

Pros

Out call facility, proper call distribution, detailed report.

Cons

Time of report. 2 hour delay in report which is not good.

sA
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suyash A.

Computer Networking, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Suyash review

Reviewed 3 years ago

Excellent one

Pros

Everything is good. Even when there is outage the product is not affected much.

Cons

Should give suggestion, whenever a user try to dial out a wrong number

Sm
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Shivam m.

Financial Services, 501-1,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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need to increase customer support and give best call rate for calls.

Reviewed 3 years ago
Pros

Call flow creation is a good feature .

Cons

Need to increase customer support service.and decrease your call rates.

JG
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Jagan G.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Versatile and easy to use application

Reviewed 3 years ago

Excellent

Pros

I really like the way it works. It is useful and has helped my business a lot.

Cons

The setting up and administering part can be difficult.