Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.
My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.
The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.
Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.
I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.