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Exotel

An all-weather, remote-ready cloud communication platform.

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Exotel Reviews

Reviews summary

Pros

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Tapesh b.

My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.

PB

Palash B.

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

MF

Mohamed F.

Cons

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.

DK

Deepanshu K.

Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

RN

Ramesh N.

I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.

RN

Ramesh N.

Overall rating

4.3

5

4

3

2

1

30

17

7

0

2

84%
positive reviews
95%
would recommend this app

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56 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Product with excellent support

Reviewed a year ago

Overall the experience has been quite pleasant and enriching

Pros

Exotel user interface is easy to understand and the customer support provides exceptional service to the customer

Cons

The software does not provide a warning when a wrong data or number is entered in the system which reduces the efficiency

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not up to the mark!

Reviewed 2 years ago
Pros

- You can integrate the software with other applications and make full use of it - Easy calling - Recording for all calls

Cons

- Call drops - Bad customer support - Would not be able to make calls for some reason

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review for Exotel.

Reviewed 2 years ago
Pros

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

Cons

There are no free trials. Overall satisfied

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst Support I've ever received

Reviewed 2 years ago

Overall? Spending days on the phone with nothing getting resolved.

Pros

Nothing. I literally cannot even say that canceling it was pleasant, as it required many hours of time on the phone with their support who kept telling me

Cons

Terrible customer service Terrible pricing model Terrible api documentation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Average service from exotel

Reviewed 2 years ago

Overall experience is good

Pros

Easy to use, easily to create templates

Cons

no more option for voice hindi pronunciation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Exotel to make IVR calls

Reviewed 2 years ago
Pros

What I like about the software is the range of features offered, and how much time it saves by making the entire process of making calls automated.

Cons

The portal can be a little glitchy sometimes. For instance there was a hidden column in our Master sheet, and as a result whenever the system auto backs up the master sheet, the order of the columns gets mixed up.