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GoTo Connect
5
426
4
178
3
39
2
11
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The first-ever truly unified voice and video solution.
Table of Contents
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GoTo Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
GoTo Connect overview
Based on 668 verified user reviews
What is GoTo Connect?
Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (32% of reviewers).
What do users say about GoTo Connect pricing?
Most reviewers indicate GoTo Connect offers strong value for money due to reasonable, transparent, and all-inclusive pricing that supports cost savings. Some users report the service can become expensive with multiple devices or lines, and mention occasional unclear billing.
Starting price
Alternatives
with better value for money
Pros & Cons
Phone System
Meeting and Communication
Features
Call Management
Pricing
Internet Connection Issues
GoTo Connect’s user interface
GoTo Connect review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about GoTo Connect?
Users say GoTo Connect offers a flexible phone system with useful call management, voicemail, and remote work features. They appreciate its cost-effectiveness, robust customer support, and the ability to customize dial plans and call routing for different business needs. They find the interface generally intuitive and setup manageable, especially with onboarding assistance. Most feel the platform is easy to use and accessible from multiple devices.
Some report occasional bugs, glitches, or challenges with advanced customization and navigation. They mention that support response times can vary and that initial setup or troubleshooting may be complex for non-technical users. They also note that mobile app performance can be inconsistent.
Select to learn more
Who uses GoTo Connect?
Based on 668 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
GoTo Connect's key features
Most critical features, based on insights from GoTo Connect users:
All GoTo Connect features
Features rating:
GoTo Connect alternatives
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Zoom Workplace
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GoTo Connect pricing
Pricing plans
Pricing details:
Phone System
No pricing info
Features included:
- Call from Any Device, Anywhere
- Existing Number Porting
- Local, Toll-Free & Vanity Numbers
- Toll-Free Minutes
- International Calling
- Smart Call Routing
- Unlimited Auto Attendants
- Unlimited Customizable Dial Plans
- Unlimited Ring Groups
- Call Queues
- Hot Desking
- Emergency Calling
- Virtual Fax Manager
- Voicemail to Email
- Call Handling
- Paging
- Intercom
- Call Recording
- Unlimited Locations
- Team Messaging
- SMS & MMS
- Video Meetings
- Local and Cloud Meeting Recording
- End-to-End Video Encryption
- Flexible Layout
- Smart Notes
- Meeting Co-Organizers
- InRoom Link
- Meeting Transcriptions
- Miro Integration
- Breakout Rooms
- Emoji and Audio Reactions
- Automated SMS Messages
- System Health Dashboard
- Call Routing Optimizer & Analytics
- SMS/MMS Volume and Delivery Status
- Proactive System Alerts
- Real-Time & Historical Reports
- Single Sign-On
- Call Management and Phone System
- Multi-Site Admin and Management
- Device Management
Customer Engagement
No pricing info
Features included:
- Shared Inbox
- Custom Surveys
- AI Powered Messaging Assistant
- WebChat Channel
- Facebook & Instagram Messenger Channel
- SMS & MMS Campaigns
- Customizable Dashboards
Complete CX
No pricing info
Features included:
- Call Queues - Advanced Rules and Routing
- Intelligent Call Routing
- Skills Assignment
- Tag Management
- Call Campaign
- Ring Strategy
- Monitor and Coach Agents
- Call Dispositions
- Call Wrap Up
- Auto-Queue Callback
- Agent Softphone
- Agent Dashboard
- Co-Browsing
- Supervisor Analytics
- Interaction Details
- AI Chat Analysis
- Custom Roles and Permissions
Contact Center
No pricing info
Features included:
- Feedback Module
- Quality Management
- Screen Recording
- Auto-Dialer
- 20+ Digital and Social Channels
- Workforce Management Integrations
User opinions about GoTo Connect price and value
Value for money rating:
To see what individual users think of GoTo Connect's price and value, check out the review snippets below.
LaWanda L.
Concierge Representative
Tristen D.
Technician
GoTo Connect integrations (6)
Integrations rated by users
We looked at 668 user reviews to identify which products are mentioned as GoTo Connect integrations and how users feel about them.
Integration rating: 4.5 (2)
“I was able to institute total network rules for both outbound and inbound messaging that allowed me and my staff to send encrypted messages while out in the field.”
Eric M.
Fiduciary
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“MS Teams am zentraler Punkt für Projekte, deren Planung und der Projektkommunikation”
Christoph D.
Head of Project Management Office
Integration rating: 5.0 (1)
“Let the team know when there are responses from a form in less than a few seconds.”
Zeahlot L.
Founder and CEO
Other top integrations
GoTo Connect customer support
What do users say about GoTo Connect customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of GoTo Connect customer support.
A significant portion of users highlight fast response times and knowledgeable support staff who resolve complex issues efficiently.
Broad user base appreciates the friendly, patient, and professional attitude of support, with many noting helpful onboarding and training.
Frequently reported by users, support is easy to reach, offers thorough assistance, and follows up to ensure problems are fully addressed.
A limited number of users report inconsistent support quality, with long wait times, lack of expertise, and difficulty reaching helpful representatives.
Support options
Training options
To see what individual users say about GoTo Connect's customer support, check out the review snippets below.
“They have good phone & customer support with quick results.”
Shane C.
owner-CEO
“Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .”
Robin N.
Office Manager
GoTo Connect FAQs
Q. What is GoTo Connect used for?
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
Q. Does GoTo Connect support mobile devices?
GoTo Connect supports the following devices:
iPhone, iPad, Android
Q. What level of support does GoTo Connect offer?
GoTo Connect offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
