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Issuetrak
5
134
4
57
3
13
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Issue tracking and workflow automation platform
Table of Contents
Issuetrak - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Issuetrak overview
What is Issuetrak?
Issuetrak is a complete issue tracking and workflow management software designed for service-driven organizations that need to streamline support operations and complaint management processes. The system provides a centralized platform to capture, route, and resolve customer support requests, internal help desk tickets and compliance issues across industries such as manufacturing, finance, healthcare, education and government. It replaces spreadsheet-based tracking methods with a structured, automated approach that ensures accountability and visibility throughout the issue resolution lifecycle. The platform maintains detailed audit trails of all activities and supports consistent service delivery.
The platform includes features that facilitate efficient issue management through multiple channels. Tickets can be submitted via in-application forms, email-to-ticket conversion and customizable webforms embedded in company websites or intranets. A central issue hub offers a unified view for tracking and updating tickets. A round robin assignment mechanism distributes workload across designated user groups. Task flows guide collaborative resolution with standardized processes and a built-in knowledge base stores essential information for both users and administrators. Additional functions such as asset management, customizable forms and fields and automation rules trigger actions based on defined conditions. Reporting tools present real-time dashboards and customizable reports that reveal trends and root causes to inform preventative measures.
Issuetrak offers integration capabilities through a flexible application programming interface that connects with third-party applications and services. Integration with tools including Zapier, Slack, Microsoft products, Salesforce and Gmail enables uninterrupted workflows across existing technology ecosystems. Support for Active Directory and single sign-on simplifies user authentication while enforcing security protocols. Deployment options include cloud and on-premises implementations to align with organizational IT infrastructure requirements and data governance policies. The integration framework allows the platform to function as a standalone solution or as part of a broader technology stack.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Issue Tracking
User Management
Customization
Ticket Management
Search Functionality
Issuetrak’s user interface
Issuetrak pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.4
Ease of use
4.4
Customer support
4.7
Reviews sentiment
What do users say about Issuetrak?
You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.
Select to learn more
Who uses Issuetrak?
Based on 205 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Issuetrak's key features
Most critical features, based on insights from Issuetrak users:
All Issuetrak features
Features rating:
Issuetrak alternatives
Issuetrak
Starting from
478
/user
Per month
Jira
Starting from
7.91
/user
Per month
GitHub
Starting from
4
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
Issuetrak pricing
Pricing plans
Pricing details:
User opinions about Issuetrak price and value
Value for money rating:
To see what individual users think of Issuetrak's price and value, check out the review snippets below.
Patrick K.
Sr Systems Administrator
John C.
RMA Manager
Issuetrak integrations (10)
Integrations rated by users
We looked at 205 user reviews to identify which products are mentioned as Issuetrak integrations and how users feel about them.
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
“merged to Word. For many clients I setup what I call a 3-D merge. Where it would first merge which documents, then merge contact information into the selected documents. A really great thing.”
Micky R.
Operations Manager
Integration rating: 4.0 (1)
“We use Zapier to connect our boards and automate some of our projects.”
Patricia D.
Manager Business Administration
Other top integrations
Issuetrak customer support
What do users say about Issuetrak customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Issuetrak customer support.
Widespread user sentiment highlights Issuetrak's customer support as prompt, reliable, and consistently available when needed.
A significant portion of users praise the support team's professionalism, friendliness, and deep product knowledge.
Frequently reported by users, support staff resolve issues quickly and provide clear guidance, making troubleshooting painless.
Common user feedback notes easy access to support channels, with responsive staff who listen and value customer input.
Support options
Training options
To see what individual users say about Issuetrak's customer support, check out the review snippets below.
“Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.”
Tyler A.
Director of WW Logistics
“You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.”
John C.
RMA Manager
Issuetrak FAQs
Q. Does Issuetrak support mobile devices?
Issuetrak supports the following devices:
Android, iPhone, iPad
Q. What level of support does Issuetrak offer?
Issuetrak offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support
