Marchex Call Tracking Reviews

Marchex Call Tracking

Call tracking for digital marketing strategies

4.48/5 (29 reviews)

Carolanne Fuchs

Marchex helps me compare marketing campaigns to make better decisions

Used weekly for 6-12 months
Reviewed 2018-03-13
Review Source: Capterra

Pros
Comparing calls by timeline. The ability to know how soon, and how often, and how long a campaign generates calls has led decisions in our marketing.

Cons
The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Marchex Call Tracking

Call tracking for digital marketing strategies

Alexis Wilcox

Allows a better understanding of calls

Used weekly for 6-12 months
Reviewed 2018-02-06
Review Source: Capterra

Pros
The ability not only to see each incoming call, but create a overview weekly allowing me to see Leads, calls, unique callers etc. lets me do a comparison from week to week to see if our sales are driving more phone traffic.

Rating breakdown

Ease of use
Features

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Marchex Call Tracking

Call tracking for digital marketing strategies

Nancy Infante

I run reports in the tool, it's easy to use and user friendly

Used monthly for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

Pros
I run monthly reports to estimate cost and never have had an issue, the reports are easy to read and easy to run. I did run into an issue trying to run the initial reports but was able to figure it out on my own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Marchex Call Tracking

Call tracking for digital marketing strategies

Marie Petro

Great Analytics

Used weekly for less than 6 months
Reviewed 2018-04-10
Review Source: Capterra

Pros
This software provides very valuable analytics and call tracking that can benefit lead conversions and overall help your business. That's what it did for us and I would recommend.

Cons
It can become costly, but it is worth it if this is something your business relies on. Obtaining call analytics can be difficult, but not with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Marchex Call Tracking

Call tracking for digital marketing strategies