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OnPay Logo

Cloud-based payroll and HR software for businesses

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OnPay - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

OnPay overview

Based on 464 verified user reviews

What is OnPay?

OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.

Who uses OnPay?

Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), real estate (6%), and construction (6%). The most frequent use case for OnPay cited by reviewers is payroll (65% of reviewers).

What do users say about OnPay pricing?

Most users consider OnPay to offer strong value for money, citing affordable, transparent pricing and significant cost savings. Some users report that costs can be higher than expected or have increased, and mention occasional unexpected fees.

What are the most popular integrations for OnPay?

The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.

Starting price

49per user /
per month

Alternatives

with better value for money


Pros & Cons

Onboarding Process

Customer Support

Live Chat Support

Delayed issue resolution

OnPay’s user interface

Ease of use rating:

OnPay pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(11)
3-4(38)
5(415)

What do users say about OnPay?

OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.

Select to learn more


Who uses OnPay?

Based on 464 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Non-Profit Organization Management
Education Management
Retail
Health, Wellness and Fitness
Others

Use cases

Payroll
Direct Deposit Payroll
Compliance
Onboarding

OnPay's key features

GetApp's analysis of 41 verified user reviews collected between July 2021 and April 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.

Payroll management

Reviewers appreciate OnPay's Payroll Management capabilities. They report significant time savings and the ability to manage payroll efficiently. Users highlight the ease of data entry, employee self-service access, and the ability to control various payroll aspects. They find the system user-friendly and customizable to their needs. Reviewers also mention the helpful customer service and the convenience of tracking payroll information anytime. They say OnPay simplifies payroll processes without needing an accountant. Of the 20 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.

See related user reviews

“Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced.”
RR

Robert R.

President

“The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed.”
AC

Aaron C.

Owner

“It handles payroll across a few states, but I don’t need a huge enterprise HR/Pay ecosystem.”
MS

Marcus S.

Owner

“First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall”
MO

Marcela O.

Owner


Tax compliance

Reviewers indicate OnPay's Tax Compliance capabilities are valuable for staying up-to-date with tax laws and ensuring timely filings. They appreciate the software's ability to handle state and federal tax issues, reducing stress and liability. Users report that OnPay resolves non-compliance issues quickly and provides accurate tax calculations. They find the customer service knowledgeable and responsive. Reviewers also mention the ease of registration and management, and the peace of mind knowing taxes are paid on time. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

Verified reviewer profile picture

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“he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time.”
CR

Cory R.

outside sales

“You can run your 401k, loans, medical, etc. deductions easily. ”
Verified reviewer profile picture

Tari M.

Administrator

“I live in a municipality where a local tax is not taken out of paychecks as it only triggers after a certain income. While my household does ultimately hit the threshold for this high income when combined with my wife, right now it is not a tax that OnPay has been able to take out voluntarily, even though I would like them to. ”
JS

Jon S.

Sales

“There has been an overall time savings for payroll and tax filings.”
SS

Steven S.

Principal / Owner


Direct deposit

Users report that OnPay's Direct Deposit feature is convenient and reliable. They appreciate the ease of setting up direct deposits and the consistency of timely payments. Reviewers highlight the convenience for employees, who can manage their information through the employee login. They find it saves time and eliminates the need for paper checks. Users mention that direct deposit works seamlessly and has not caused any issues, making payroll processing more efficient. Of the 19 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.

See related user reviews

“It is also easy to figure out how to set up direct deposit. ”
JD

Jennifer D.

Director of Development

“Haven’t had any issues in 8 years and tax paperwork has been correct and direct deposits has never been a problem.”
AD

Andrew D.

Owner/Manager

“I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days.”
kf

karen f.

General Manager


W-2 preparation

Reviewers appreciate OnPay's W-2 Preparation capabilities. They highlight the convenience of having W-2 forms prepared, stored, and available all year. Users report that OnPay initiates the process early, ensuring nothing is overlooked. They find it easy to print or email W-2s, saving time and offering peace of mind. Reviewers mention the reliability and accuracy of the process, and the option to self-print without additional charges. They say it simplifies compliance with legal requirements. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.


All OnPay features

Features rating:

1099 preparation
401(k) tracking
Access controls/permissions
Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
Approval process control
Archiving & retention
Audit management
Audit trail
Benefits dashboard
Benefits management
Certification tracking
Chatbot
Check printing
Collaboration tools
Compliance management
Compliance tracking
Configurable workflow
Customizable reports
Customizable templates
Dashboard
Data import/export
Data visualization
Deduction management
Digital signature
Document management
Document storage
Electronic forms
Electronic signature
Employee benefits administration
Employee database
Employee handbook
Employee management
Employee onboarding
Employee portal
Employee profiles
Employee self service
For accountants
For cloud
For small businesses
Health insurance administration
HR management
HSA/FSA administration
Learning & development
Leave tracking
Mobile access
Multi-State
Offboarding
Onboarding
Online benefits enrollment
Orientation workflow management
Payroll outsourcing
Payroll reporting
Policy management
Process/Workflow automation
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
Role-Based permissions
Self service portal
Sick leave tracking
Split deposits
Task management
Tax calculation
Tax filing
Third-Party integrations
Time off management
Time off requests
Time tracking
Training management
Vacation/Leave tracking
Wage garnishment
Web-based deployment
Workflow management

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OnPay pricing

Value for money rating:

Starting from

49

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about OnPay price and value

Value for money rating:

To see what individual users think of OnPay's price and value, check out the review snippets below.

“he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time.”
CR

Cory R.

outside sales

“Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced.”
RR

Robert R.

President

OnPay integrations (7)

Integrations rated by users

We looked at 464 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.

Integration rating: 4.7 (13)

It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information

Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely

ED

Eri D.

ACCOUNTANT

1/2
When I Work logo
When I Work

Integration rating: 5.0 (5)

Time tracking of our employees hours

SN

Stuart N.

Head of School

Integration rating: 3.0 (3)

Integration rating: 5.0 (3)

Integration rating: 4.3 (3)

Currently we enter time thru QB time for job costing.

Bh

Bill h.

Controller

Xero logo
Xero

Integration rating: 5.0 (2)

export to Xero for accouting purpose.

YN

Yu N.

Director

OnPay customer support

What do users say about OnPay customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of OnPay customer support.

A significant portion of users report prompt, knowledgeable, and friendly customer support staff who resolve issues efficiently.

Broad user base finds support easily accessible via multiple channels like chat and phone, with minimal wait times.

Frequently reported by users, the team provides clear, patient guidance during onboarding and setup, reducing administrative burden.

Widespread user sentiment highlights proactive support that goes above and beyond, especially when users make mistakes or need urgent help.

Support options

Knowledge base
Chat
Email/help desk
Phone support
Faqs/forum

Training options

Live online
Videos
Webinars
Documentation

To see what individual users say about OnPay's customer support, check out the review snippets below.

“Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly.”

CR

Cheryl R.

Lead Staff Accountant

“The customer service by phone is never a long wait and people are patient, knowledgeable and supportive.”

HK

Hiroko K.

Operations Lead

OnPay FAQs

Q. What is OnPay used for?

OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.

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