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OnPay
5
415
4
34
3
4
2
1
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based payroll and HR software for businesses
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OnPay - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
OnPay overview
Based on 464 verified user reviews
What is OnPay?
OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.
Who uses OnPay?
Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), real estate (6%), and construction (6%). The most frequent use case for OnPay cited by reviewers is payroll (65% of reviewers).
What do users say about OnPay pricing?
Most users consider OnPay to offer strong value for money, citing affordable, transparent pricing and significant cost savings. Some users report that costs can be higher than expected or have increased, and mention occasional unexpected fees.
What are the most popular integrations for OnPay?
The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Onboarding Process
Customer Support
Live Chat Support
Delayed issue resolution
OnPay’s user interface
OnPay pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about OnPay?
OnPay is a payroll tool with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.
Select to learn more
Who uses OnPay?
Based on 464 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
OnPay's key features
GetApp's analysis of 41 verified user reviews collected between July 2021 and April 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OnPay's Payroll Management capabilities. They report significant time savings and the ability to manage payroll efficiently. Users highlight the ease of data entry, employee self-service access, and the ability to control various payroll aspects. They find the system user-friendly and customizable to their needs. Reviewers also mention the helpful customer service and the convenience of tracking payroll information anytime. They say OnPay simplifies payroll processes without needing an accountant. Of the 20 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Robert R.
President
Aaron C.
Owner
Marcus S.
Owner
Marcela O.
Owner
Reviewers indicate OnPay's Tax Compliance capabilities are valuable for staying up-to-date with tax laws and ensuring timely filings. They appreciate the software's ability to handle state and federal tax issues, reducing stress and liability. Users report that OnPay resolves non-compliance issues quickly and provides accurate tax calculations. They find the customer service knowledgeable and responsive. Reviewers also mention the ease of registration and management, and the peace of mind knowing taxes are paid on time. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

See related user reviews
Cory R.
outside sales

Tari M.
Administrator
Jon S.
Sales
Steven S.
Principal / Owner
Users report that OnPay's Direct Deposit feature is convenient and reliable. They appreciate the ease of setting up direct deposits and the consistency of timely payments. Reviewers highlight the convenience for employees, who can manage their information through the employee login. They find it saves time and eliminates the need for paper checks. Users mention that direct deposit works seamlessly and has not caused any issues, making payroll processing more efficient. Of the 19 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
See related user reviews
Jennifer D.
Director of Development
Andrew D.
Owner/Manager
karen f.
General Manager
Reviewers appreciate OnPay's W-2 Preparation capabilities. They highlight the convenience of having W-2 forms prepared, stored, and available all year. Users report that OnPay initiates the process early, ensuring nothing is overlooked. They find it easy to print or email W-2s, saving time and offering peace of mind. Reviewers mention the reliability and accuracy of the process, and the option to self-print without additional charges. They say it simplifies compliance with legal requirements. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.
All OnPay features
Features rating:
OnPay alternatives
OnPay pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about OnPay price and value
Value for money rating:
To see what individual users think of OnPay's price and value, check out the review snippets below.
Cory R.
outside sales
Robert R.
President
OnPay integrations (7)
Integrations rated by users
We looked at 464 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.
Integration rating: 4.7 (13)
“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
Eri D.
ACCOUNTANT
Integration rating: 5.0 (5)
“Time tracking of our employees hours”
Stuart N.
Head of School
Integration rating: 3.0 (3)
Integration rating: 5.0 (3)
Integration rating: 4.3 (3)
“Currently we enter time thru QB time for job costing.”
Bill h.
Controller
Integration rating: 5.0 (2)
“export to Xero for accouting purpose.”
Yu N.
Director
OnPay customer support
What do users say about OnPay customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of OnPay customer support.
A significant portion of users report prompt, knowledgeable, and friendly customer support staff who resolve issues efficiently.
Broad user base finds support easily accessible via multiple channels like chat and phone, with minimal wait times.
Frequently reported by users, the team provides clear, patient guidance during onboarding and setup, reducing administrative burden.
Widespread user sentiment highlights proactive support that goes above and beyond, especially when users make mistakes or need urgent help.
Support options
Training options
To see what individual users say about OnPay's customer support, check out the review snippets below.
“Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly.”
Cheryl R.
Lead Staff Accountant
“The customer service by phone is never a long wait and people are patient, knowledgeable and supportive.”
Hiroko K.
Operations Lead
OnPay FAQs
OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.
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