Ringover Features

If you have a team that needs to work from the same number all the time, well Ringover does that job. Apart from the team we had at our offices, we also had an international team. Ringover was the first cloud-based phone solution that we used as a team. It worked well.

Well, we were on trial and decided to try for some months. We ended up with another software because Ringover didn't have as many features that we needed at the time. We were quite a big company, so it might be the perfect solution for SMEs.

Hello, Thank you for this great note ! We are happy to know that you liked our solution! And that Ringover did the job for your local and international teams. Indeed our complete cloud base phone solution works really well, I am sorry and really surprised to find out you have decided to leave us for some missing features. We do work alongside big companies too and I am very confident that if you had contacted us for this features we could have probably meet your needs. Knowing that you like our product, I would invite you to contact us again to discuss about this features. At Ringover we always aim to improve our performance and quality. I thank you again very much for your comment, and wish you well in your future endeavour's. Best Regards Ringover Team,

Ringover is really effective as it is time saving + It help us to do report

There is nothing we like least about this software.

Hello Soumaya, Thank you for this great comment ! We are happy to know that you like our solution! We do everything we can to make it user friendly for our customers and allow them to provide top customer service whatever the situation ! We look forward to continuing with you. The Ringover team

I have had no issue using the web app from my desktop. You can make free calls if you dont have big needs and more tools, more set ups.

I hope they had an intermediate plan which would more suits my needs as an independent

This review made our day! Thanks for sharing your wonderful experience with us and everyone else reading. We have really big things in store in terms of new features and quality enhancements so hold tight - it only gets better!

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Thanks for taking the time to review us, Pedro! We are happy to learn about your positive experience notably with the app and Chrome extension. Thanks for pointing out how we can improve our in-app text and in our emails. The relevant people have been made aware to make the necessary changes. Regarding notifications for incoming calls, there is actually an option for deactivating notifications for certain users via your IVR settings. Your CSM can help you with this so feel free to reach out at csm@ringover.com. Thanks again for rocking with us! Team Ringover

Easy to use Statistics function Fully virtualized (no hardware)

Customization of the dashboard, which can still be improved

Hello Eddie, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with you! Regards, Team Ringover

- Easy to use - Nice customer success - Easy to setup

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file - Some countries were not available (to have a phone number from)

Hello Nessim, Thank you for such a positive note! We are happy to see that you are satisfied with our service. Your comments are taken into account, and we will make sure we improve even more. Have a good day and see you soon. The Ringover Team,

Looking for a simple, fast and efficient solution for my telemarketing missions. This is what the Ringover solution offers me. Several call numbers in 07 ...... and in regional numbers. For now, the solution for me. Thank you to Ringover for listening to me and providing a solution. I recommend this option.

I have not encountered any negative points in using this software

Hello Esther, Thank you for your feedback! We are delighted to know that our solution meets your expectations. We are doing everything we can to make our SaaS solution easier to use and more productive for our users. Thank you very much and see you soon! Ringover team

Easy to use ! I can have it on computer and phone too !

When there is a bad wifi it's a bit complicated to hear the other party.

Hello Zakaria, Thank you for your positive feedback. Our solution is regularly improved so you don't encounter any problem. See you soon, The Ringover team

Initially, the click 2 call system, however, wasn't very helpful when the call quality was horrific

The call quality was absolutely awful when bringing this up with [SENSITIVE CONTENT HIDDEN] and his team, the issues were never addressed. After bringing up these issues multiple times and even sending call examples to RingOver, they were trying to convince us that it was a problem our end. Also when calling them and saying which company I was from I would be greeted with rude vocabulary and slow waiting times

Excellent account management . good service quality and ease of use

Not much I dislike only a slight delay but not that noticable.

Hello Karen, Thank you for your great comment! We hope you enjoy our solution for a long time to come! Have a nice day, The Ringover team

The recording system, the customer service and the dashboards that enables management analysis.

You need specific hardware to enjoy the full capacity of the tool (specific headsets, etc).

easy to use, simple and i like the association with salesforce

some system fails, and some call failings

Thanks for your 5 star review, Marco! Our entire team is so proud to be working with WeLink. If ever you need some additional advice on how to rid call failures, please reach out at support@ringover.com. Regards, Team Ringover

Easy to use, recording feature is very useful

Cannot accept inbound calls, makes this hard to receive calls

Hello, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using our solution. Looking forward to continuing working with you! Regards, Team Ringover

100% web + mobile. Aucun besoin de faire appel à un tiers pour configurer quoi que soit. Nouvelle ligne et numéro en 30s. Interface d'administration rapide. Interface web claire et intuitive. Beaucoup de fonctions utiles (gestion des rappels, manqués, messagerie, transfert) si simple que l'équipe arrive à s'en servir, alors que les systèmes classiques étaient incompréhensibles. On a l'impression d'être sur du SaaS de 2021, pas une vieillerie VoIP de 2000.

Certaines options cruciales (ex: planification des jours fériés) ne sont disponibles que sur la version payante. L'application macOS / Windows est à la traine par rapport à l'app fonctionnant simplement avec site web de Ringover. Pas de forfait sans appels illimités Engagement long pour avoir une grosse remise.

Bonjour Clement, Merci pour ce retour d'experience ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances ! La qualite de service est l'une des valeurs fondamentales portees par notre entreprise ! On prend vos commentaires en compte et nous allons remonter ces informations au support pour ameliorer notre service ! Au plaisir de continuer vos cotes. L'equipe Ringover

Après avoir été client d'AIRCALL, j'ai fait le choix de passer chez RINGOVER et n'ai pas été déçu de mon choix. Très bonne application de VOIP permettant de disposer de numéros dans divers pays européens. J'ai grâce à cela mis en place des standards pour notre équipe support: - un pour nos clients francophones - un pour nos clients anglophones - un pour nos clients germanophones La configuration des standards est très simple à mettre en place et permet d'assurer un routage des appels selon divers critères à définir. La communication est très fluide et n'est pas hachée comme c'est souvent le cas lorsque l'appel passe par internet. Le support est très réactif pour le peu de fois où j'ai eu à les joindre.

Le fait d'être obligé de devoir prendre un numéro pour chaque utilisateur quand bien même ce numéro ne sera jamais utilisé

Bonjour Rachid, Merci beaucoup pour ce super retour d'experience et cette note si positive ! On est tres heureux de lire votre commentaire et de voir que vous etes satisfait de notre solution ! Votre commentaire a bien ete pris en compte pour les numeros et nous allons remonter l'information. Au plaisir de continuer a vos cotes ! Tres belle journee et a tres vite ! L'equipe Ringover

- La mise en place de RingOver se fait de manière très simple et rapide. - L'interface d'administration est fluide et facile d'utilisation, on prend vite l'outil en main. - La gestion des standards vocaux est très complète. - L'usage en tant qu'utilisateur est complet, on bénéfice d'un panel de fonctionnalités très large. - La qualité des appels est très bonne.

- On regrette l'absence d'une gestion de l'annuaire global via le dashboard administrateur. - Les applications Desktop et Mobile ont de petits bugs qui peuvent parfois empêcher leur bon fonctionnement mais un redémarrage suffit à les résoudre. - Quelques soucis lors du déploiement sur tout un parc d'utilisateur de l'application Desktop à distance.

Bonjour Cyril, Merci de nous accorder une note si positive et pour votre super retour d'experience ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances et on va tout faire pour ameliorer encore notre produit ! On prend bien vos commentaires en compte pour ameliorer notre solution avec l'ajout de nouvelles fonctionnalites :) ! Au plaisir de continuer vos cotes. Belle journee. L'equipe Ringover

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Thanks for taking the time to share your review. Team Ringover

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Currently having to pay in euros, which is a very minor issue.

Hello, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team! Regards, Team Ringover

Que ce soit le logiciel en ligne, l'application pour le PC ou les applications iOS et Androïd, toutes les formules sont très simples à utiliser. Même une personne pas à l'aise avec l'informatique peut rapidement se servir de RingOver ! Tout a été conçu pour que ce soit clair et simple d'utilisation.

Il n'y a rien que je n'apprécie pas. Le logiciel évolue sans cesse. Le support est facilement joignable par e-mail, mais aussi par téléphone. Ils sont sympathiques et très réactifs.

Bonjour Christian, Merci pour ce super commentaire et cette note si positive ! Nous sommes ravis de savoir que notre solution est à la hauteur de vos espérances ! Nous mettons tout en uvre pour faciliter la mobilité de nos clients et leur permettre d'assurer un service client au top quelque soit la situation ! Au plaisir de continuer vos côtés. L'équipe Ringover

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts,...

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There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Hello Cyril, Thank you very much for taking the time to share with us your feedback. We're happy to learn that you find our solution very user-friendly. Regarding the difficulties that you found, we're currently working to improve the overall quality of our product. However, our support team is available from Monday to Friday from 9 am to 7 pm (CET) and Saturdays from 9:30 am to 1:30 pm (CET) by phone at +33 1 84 80 08 00 and preferably by email at support@ringover.com. Please do not hesitate to contact them, if ever you're still having issues, they'll be more than happy to help you with them. We wish you the best. Sincerely, The Team Ringover

The most impactful features of Ringover are its cloud-based technology, which enables customers to set up and configure their phone system easily, as well as its integration with most leading software services like Office 365, Salesforce, and Zendesk. Additionally, Ringover features custom call routing, VoIP, call recordings, and analytics. Yes, Ringover is easy to use and the platform and support team are always available to help guide users through the setup and configuration process. Integrating Ringover with existing business processes is relatively easy as well. The Ringover platform was designed with businesses in mind and is designed to fit seamlessly into the customer’s existing workflow.

I least liked the limited availability of certain features, such as multi-level IVRs, that are not yet supported.

Aucun logiciel n'est à installer, tout est accessible directement depuis une page web sécurisée. La qualité du son est très claire, et je ne perds aucun appel. De plus, mes clients bénéficient d'un véritable accueil téléphonique interactif.

L'application mobile est à revoir ou à améliorer.

Bonjour Anthony, Merci pour ce super commentaire et cette note si positive ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances ! Merci de votre soutien ! Tres belle journee et a tres vite :) L'equipe Ringover

Ringover est simple à prendre en main et facile à déployer. Les interlocuteurs du service client ou support technique, sont super réactifs (s'était un critère de sélection pour nous) et super sympas ;-)

J'aimerais que l'on puisse connecter une radio pour la musique d'attente. J'ai fait la demande au service technique, je suis sûr qu'il fera le nécessaire.

Bonjour Jean-Michel, Merci beaucoup pour votre retour et pour cette note si positive ! Nous mettons tout en uvre pour faciliter la mobilité de nos clients et leur donner un service au top quelle que soit la situation ! Nous sommes très heureux de continuer à vos côtés ! Merci beaucoup et à très bientôt ! L'équipe Ringover