Ringover Features

Ringover

100% cloud phone for startups and SMEs

4.57/5 (153 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Caller ID
Caller Profiles
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configuration Management
Contact Database
Contact Management
Customer History
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Triggered Actions
Fax Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Predictive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Scheduled Recording
Softphone
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workforce Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Caller ID
Caller Profiles
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configuration Management
Contact Database
Contact Management
Customer History
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Triggered Actions
Fax Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Predictive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Scheduled Recording
Softphone
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workforce Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Caller ID
Caller Profiles
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configuration Management
Contact Database
Contact Management
Customer History
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Triggered Actions
Fax Management
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Predictive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Scheduled Recording
Softphone
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workforce Management
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Mobile apps

iOS App


3 reviews

Requires iOS 12.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


96 reviews

Ringover Feature Reviews

25 reviewers had the following to say about Ringover's features:

gerald n.

Great service

2021-03-03

Pros

Integration with Pipedrive, call recording, missed call notification .

Cons

really nothing I can think about at the moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Gerald, Thank you very much for your review. We are happy to see that you are satisfied with our service with us.
Have a good day and see you soon.
The Ringover Team

Read more
jamie c.

Easy to use product

2021-07-02

Pros

Ringover has been a huge help for us whist we remotely onboard new employees, it has allowed employees to make calls from their desktop and mobile whilst giving me the ability to listen into live calls to provide feedback whist in training.

Cons

How easy it was to use, user-friendly interface and the live listening function

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Jamie,
Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team!
Regards,
Team Ringover

Read more
karen L.

Excellent Product

2021-07-06

definitely brining the office to home environment, recording of calls save taking notes.

Pros

Excellent account management . good service quality and ease of use

Cons

Not much I dislike only a slight delay but not that noticable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Karen,
Thank you for your great comment! We hope you enjoy our solution for a long time to come!
Have a nice day,
The Ringover team

Read more
Anonymous
(Events Services company, 1-10 employees)

RingOver as SKYPE alternative

2020-11-16

My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pros

All the features are easily managed by admin dashboard. Mobile App version works properly.

Cons

But during purchasing and installing the package you need a contact with someone from team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Thanks for taking the time to share your review.

Team Ringover

Read more
Julie J.

Ringover Review

2021-07-07

In addition using Ringover as my main business platform also allows me to send text messages, keeping all communications in one place.

Pros

Free Calls Internationally Unlimited video users Unlimited video time SMS

Cons

I haven't discovered anything I don't like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello,
Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using our solution. Looking forward to continue working with your team!
Regards,
Team Ringover

Read more
Rishi K.

Excellent

2019-04-15

Excellent

Pros

Great service, easy to use, mobile compatibility and reporting tools

Cons

The service should be all-inclusive across all countries rather than a select few landlines.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hi Rishi, thanks for leaving such awesome feedback! We hope you continue to enjoy using RingOver and we would do all we can to ensure you receive the very best! Thanks again :)

Read more
Maxime A.

RingOver is a really good product - good compromised

2020-06-16

Pros

And the "monitoring" is really interesting.

Cons

Sometimes we had some trouble with the communication, people didn't hear us well.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hello Maxime,

Thanks a lot for your warm feedback!

We have been working really hard on simplifying our pricing and the overall user experience. So happy to hear that you have benefited from this!

Looking forward to working more with your team at Artifakt :)

Team Ringover

Read more
Jonathan B.

Great product, functionality and at a great price

2021-07-06

I prefer it to zoom for video calls, it integrates with my calendar and it easier for visitors to attend.

Pros

It is so easy to use, the quality is perfect and when inviting users to a video meeting it is just a url click that works every time.

Cons

For me the service is perfect, I haven't come across any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Jonathan, thank you very much for your review. We are happy to see that you are satisfied with our service with us. Your comments are taken into account, and we will make sure we improve even more.
Have a good day and see you soon.
The Ringover Team

Read more
Pedro F.

Room to improve

2020-06-11

Pros

Easy to use, very handy mobile app and chrome extension.

Cons

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Thanks for taking the time to review us, Pedro! We are happy to learn about your positive experience notably with the app and Chrome extension.

Thanks for pointing out how we can improve our in-app text and in our emails. The relevant people have been made aware to make the necessary changes.

Regarding notifications for incoming calls, there is actually an option for deactivating notifications for certain users via your IVR settings. Your CSM can help you with this so feel free to reach out at csm@ringover.com.

Thanks again for rocking with us!

Team Ringover

Read more
Anonymous
(Staffing and Recruiting company, 51-200 employees)

Good software

2021-07-19

Pros

Easy to use, recording feature is very useful

Cons

Cannot accept inbound calls, makes this hard to receive calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello,
Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using our solution. Looking forward to continuing working with you!
Regards,
Team Ringover

Read more
Hamza J.

Very good product for sales pros

2021-09-07

Cold calling is way easier with Ringover and to keep track of the calls history if a good feature too

Pros

Friendly user interface - great UX - Not expansive

Cons

Need to sign on very often or no reception of the call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Hamza,
The quality of customer service and the ease of use are one of the fundamental values carried by our company. We are happy to hear that you are satisfied with your experience with Ringover.
Good day and see you soon !
The Ringover team

Read more
Ryan C.

Excellent Product With Great Customer Service

2020-11-16

Pros

- Ease of use - Great reporting in live time - Ginelle always on hand to assist

Cons

- Nothing to report, I have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Ryan,

Thanks so much for your 5 star review! We are extremely happy to hear about your positive experience and we're so delighted to have you as a client!!

Team Ringover

Read more
Noemi D.

My experience

2019-03-12

I can share all my contact and call with my colleagues.

Pros

It is very easy to use, perfect for my business and excellent customer service.

Cons

The website is not always easy to understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hello Noemi, thanks a lot for sharing your thoughts on RingOver. We are very happy that we can help your customer service team deliver value to your clients! We will be improving our website soon so you can have a better experience. Keep up the great work and we look forward to continue working with you!

Read more
Jérémy R.

JERA

2021-05-27

Pros

Simplicité, le dashboard dans sa globalité, taille du soft sur l'écran

Cons

Le click to call qui ne marche pas souvent, certaines lenteurs de transition entre l'appel et l'after call

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Bonjour Jeremy,
Merci de nous accorder une note si positive ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances ! Au plaisir de continuer vos cotes.
L'equipe Ringover

Read more
Jack R.

5 Star Service

2019-03-09

The support service has been second to none.

Pros

Ability to monitor and record calls has proved invaluable.

Cons

So far.everything is working exactly as we need it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Thank you so much for sharing your experience with us, Jack. We really appreciate your kind words and we agree, our support colleagues are superstars! We are honored to have you in our network and glad to know our tool adds value to your team! We look forward to continue working with your team :)

Read more
Isuru K.

Great tool for the basic use I have

2020-06-11

Pros

Ease of use, good quality of calls and ability to record calls.

Cons

The interface is not always user-friendly

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hello Isuru,

Thanks for taking the time to share such positive feedback! We feel honoured to be your VoIP provider as you continue to grow.

Do not hesitate to reach out to our customer support team at any time for any assistance!

Team Ringover

Read more
Shishir B.

A simple and powerful tool

2020-06-11

Helps me a great deal get my calls through.

Pros

The integrations, the click to call feature, power dialer and the customer service

Cons

The fact that some calls to specific countries get dropped off after a very specific period.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hello Shishir,

Thanks for sharing your feedback with us. We're glad to know that you found Ringover to be a simple and powerful tool!

We have noted your comment regarding dropped calls to specific countries. Can you send us more details at csm@ringover.com when convenient?

Regards,
Team Ringover

Read more
Yann S.

Bonne solution de VOIP (meilleur que les 5 autres utilisées)

2021-07-21

Très bonne

Pros

Ergonomique = pas besoin de formation aux utilisateurs en interne API Tous est straçable

Cons

Prix un peu élevé à notre goût et nous aurions aimé un chat en live plutot que d'appeler le SAV

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Bonjour Yann,
Merci beaucoup pour votre avis !! On est tres heureux de lire votre commentaire et de voir que vous etes satisfait de notre solution ! Nous mettons tout en uvre pour faciliter la vie de nos clients !! Au plaisir de continuer vos cotes.
L'equipe Ringover

Read more
Callum D.

GMD

2021-05-21

full package for when our sales people make sales calls.

Pros

Very easy interface.

Cons

The set up could have been a little bit easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


Hello Callum, Thank you very much for your review. We are happy to see that you are satisfied with our service with us.
Have a good day and see you soon.
The Ringover Team

Read more
Renan S.

Reviews after 1 year: everything is perfect !

2019-03-22

The user interface is very friendly and call quality is very good.

Pros

You can make free calls if you dont have big needs and more tools, more set ups.

Cons

I hope they had an intermediate plan which would more suits my needs as an independent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RingOver


This review made our day! Thanks for sharing your wonderful experience with us and everyone else reading. We have really big things in store in terms of new features and quality enhancements so hold tight - it only gets better!

Read more
Ivo B.

Ringover is my preferred VoIP Solution

2021-06-16

We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound service desks, the API is well documented and the team at Ringover is to 99% super responsive and helpful!

Pros

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties.

Cons

So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello,
Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team!
Regards,
Team Ringover

Read more
Rashad G.

VOIP system that keeps us selling more

2020-12-10

Generally, it is a great opportunity to have a better alternative as we used Skype for years. After having smoothness in the working process with updates it will be the best of the market

Pros

It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype.

Cons

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello Rashad, Thank you very much for your review ! We are happy to see that you are satisfied with your experience with Ringover.
Have a good day and see you soon.
The Ringover Team

Read more
Anonymous
(Staffing and Recruiting company, 11-50 employees)

Great work tool!

2021-07-02

It is also a great tool when you are learning in a new role because of the shadowing feature.

Pros

The ability to listen back to recorded calls is brilliant!

Cons

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Hello, Thank you very much for your review. We are happy to see that you are satisfied with our service with us.
Have a good day and see you soon.
The Ringover Team

Read more
Christian D.

L'outil idéal pour les équipes en télétravail

2021-02-11

outil très bien adapté aux équipes commerciales en télé-travail a permis de déployer très rapidement un outil télécom avec un reporting complet, adapté aux travailleurs à distance, pour une fraction du coût de notre ancienne solution de télécom sédentaire

Pros

richesse fonctionnelle, interface facile et intuitive, reporting complet, très bonne qualité des communications

Cons

aucun point négatif pour l'instant

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Merci de nous accorder une note si positive ! Nous sommes ravis de savoir que notre solution est a la hauteur de vos esperances et vous aide en teletravail ! Au plaisir de continuer vos cotes.
L'equipe Ringover

Read more
Alba L.

Simple et pratique

2021-02-23

De plus, le reporting est pratique et simple à utiliser

Pros

Facilité d'utiliser en web ou en application Fonctionnalités différentes pour plein d'usage différents Partage des contacts avec les équipes Outil de reporting : stats

Cons

S'y mettre au début, connaître tout ce qui est proposé

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Ringover


Bonjour Alba,
Merci mille fois pour ces supers commentaires et ces notes au top ! On est ravis que la solution vous plaise ! Au plaisir de continuer avec vous !
Tres belle journee et a bientot !
L'equipe Ringover !

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