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Zoho Mail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho Mail is a secure, encrypted, and enterprise-ready email
Table of Contents
Zoho Mail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Zoho Mail overview
Based on 1055 verified user reviews
What is Zoho Mail?
Zoho Mail is an email management program with key features that include inbox management, spam blocking, archiving and retention, signature management, email monitoring, contact management, and more.
Who uses Zoho Mail?
Reviews for Zoho Mail come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Computer Software (9%), and Marketing and Advertising (8%). The most frequent use case for Zoho Mail cited by reviewers is email management (93% of reviewers).
What do users say about Zoho Mail pricing?
Most users consider Zoho Mail to deliver excellent value for money, especially for small businesses, and they appreciate the generous free plan. Some users feel the free version's limitations and higher costs for upgrades can be drawbacks.
What are the most popular integrations for Zoho Mail?
The Zoho Mail integration most frequently cited by reviewers is Zoho CRM, a CRM product rated 4.5 out of 5 for its integration with Zoho Mail.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Organization
Affordability
Navigation
Filtering
Intuitiveness
Capacity
Zoho Mail’s user interface
Zoho Mail pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Zoho Mail?
Reviewers appreciate Zoho Mail for its robust email management, custom domain support, and affordable pricing, especially for small businesses. They find it easy to set up, manage multiple accounts, and benefit from features like spam filtering, group emailing, and integration with other Zoho apps. They value the clean, ad-free interface and customization options, though some mention a learning curve and occasional complexity in setup and navigation.
Users report that customer support is generally responsive, but some experience delays or challenges with documentation and onboarding. They note limitations in the free plan, such as restricted IMAP/POP access, and mention that spam filtering can sometimes misclassify emails.
Select to learn more
Who uses Zoho Mail?
Based on 1,055 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoho Mail's key features
GetApp's analysis of 120 verified user reviews collected between July 2021 and January 2025 identifies Zoho Mail's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoho Mail's robust inbox management capabilities. They find it easy to create sub-folders, add color-coded tags, and use filters to organize emails efficiently. Users report that the system automatically categorizes emails into folders like 'notifications' and 'newsletters', making it easier to find specific emails. They highlight the ability to manage multiple email streams and share inboxes. Some users mention that the search function could be improved, but overall, they feel the inbox is intuitive and well-organized. Of the 60 Zoho Mail users who gave detailed accounts of their use of Inbox Management, 98% rated this feature as important or highly important.
See related user reviews
Kelsey B.
IT Specialist
Dedre M.
Owner
Users report that Zoho Mail's spam blocker effectively filters out unwanted emails, keeping their inboxes clean. They appreciate the ability to customize spam filters with domain-based blocking and IP blacklisting. Reviewers indicate that while some genuine emails occasionally end up in the spam folder, the overall spam detection is reliable. They find the capability valuable for maintaining productivity by minimizing distractions from spam. Some users note that the spam blocker could be more accurate, but it generally performs well. Of the 62 Zoho Mail users who gave detailed accounts of their use of Spam Blocker, 85% rated this feature as important or highly important.
See related user reviews
Abhik B.
Student
Matt D.
Owner
Reviewers highlight Zoho Mail's archiving and retention capabilities as very helpful for preserving important emails. They appreciate the ability to archive emails for future reference and recover accidentally deleted messages. Users find it easy to set up folders and tag emails for archiving. They mention that the capability is especially useful for businesses that need to retain emails for long periods. Some users note that higher plans offer more storage space, enhancing the utility of this capability. Of the 30 Zoho Mail users who gave detailed accounts of their use of Archiving & Retention, 80% rated this feature as important or highly important.
See related user reviews
Ahmed A.
AML ANALYST
Abrar K.
Survey Programmer
Users appreciate Zoho Mail's signature management capabilities, noting that it supports both text-based and HTML-based signatures. They find it easy to customize and manage multiple signatures for different email addresses. Reviewers indicate that the built-in signature generator is user-friendly and helps create professional-looking signatures. They also mention the ability to add custom HTML signatures, which is particularly useful for branding and marketing purposes. Some users feel that the capability could be improved, but overall, it meets their needs. Of the 29 Zoho Mail users who gave detailed accounts of their use of Signature Management, 79% rated this feature as important or highly important.
See related user reviews
Gretter H.
Tax Accountant
Rexie M.
Director
Reviewers find Zoho Mail's email monitoring capabilities valuable for tracking email activity. They report that the admin function allows them to monitor incoming and outgoing emails, ensuring deliverability and security. Users appreciate the ability to receive notifications and track email performance, which is useful for managing marketing campaigns and business communications. They also highlight the capability's role in detecting email-based threats. Some users mention that the monitoring interface could be more intuitive, but they generally find it effective. Of the 40 Zoho Mail users who gave detailed accounts of their use of Email Monitoring, 78% rated this feature as important or highly important.
See related user reviews
Daras R.
Marketing Intern
Miguel M.
IT Director
Users appreciate Zoho Mail's contact management capabilities, noting that it automatically saves email addresses from incoming and outgoing messages. They find it easy to add, edit, and organize contacts, and highlight the integration with other Zoho applications like Zoho CRM. Reviewers indicate that the capability promotes effective collaboration by capturing contact information and organizing it into custom folders. Some users mention that the contact search function could be improved, but overall, they find the contact management system reliable and useful. Of the 34 Zoho Mail users who gave detailed accounts of their use of Contact Management, 76% rated this feature as important or highly important.
See related user reviews
Kristen C.
PDG and MDG Specialist
Roger W.
Niche Growth Facilitator
All Zoho Mail features
Features rating:
Zoho Mail awards
Zoho Mail alternatives
Zoho Mail
Starting from
1
/user
Per month
Constant Contact
Starting from
12
Per month
SendGrid
Starting from
15
Per month
ToucanTech
Starting from
8000
Per year
Zoho Mail pricing
Pricing plans
Pricing details:
User opinions about Zoho Mail price and value
Value for money rating:
Of 220 reviews that provide robust commentary on Zoho Mail's price and value, 88% mention it in a positive light.
Most users consider Zoho Mail to offer excellent value for money, especially for small businesses and startups. They appreciate the free version, which supports up to five users and includes a range of useful features, making it a cost-effective choice for those just starting out. Reviewers indicate that the pricing for paid plans is reasonable and competitive compared to other platforms like Google Workspace and Office 365, with incremental pricing that allows for scalability as business needs grow. Users think the integration with other Zoho products adds to its value, providing a comprehensive suite of tools at a lower cost.
However, some users feel that the free version has limitations, such as restricted storage and lack of support for SMTP/POP3/IMAP protocols, which can hinder professional use. They also mention that the cost can become high when additional team members are added or when upgrading to access more features. Some reviewers note that the email interface and setup process could be improved, and that customer service may not always meet expectations. Despite these drawbacks, many users still find Zoho Mail to be a budget-friendly option with a good balance of features and affordability.
, and
To see what individual users think of Zoho Mail's cost and value, check out the review excerpts below.
Marco S.
IT Administrator
Zoho Mail integrations (66)
Integrations rated by users
We looked at 1,055 user reviews to identify which products are mentioned as Zoho Mail integrations and how users feel about them.
Integration rating: 4.6 (19)
“This was our primary tool to manage our customer data and their project status. We regularly use this tool to generate report and update status.”
“It helps me manage my leads, and most importantly I can track the status of my email outreach.”
“So i can use and contact the customers in the crm system to the mailing system”
Balaji S.
Product Owner
Integration rating: 5.0 (1)
“Zapier allows you to connect Zoho Mail to other applications on the web, which can save time and improve efficiency.”
Lalao R.
Freelance
Integration rating: 4.0 (1)
“Task management of ongoing projects and product launches. We are still learning its features”
Sma C.
Principal Scientist
Integration rating: 4.8 (4)
Integration rating: 3.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Zoho Mail customer support
What do users say about Zoho Mail customer support?
Customer support rating:
We analyzed 82 verified user reviews to identify positive and negative aspects of Zoho Mail customer support.
Widespread user sentiment highlights fast, attentive, and professional customer support available at all hours.
Multiple users appreciate quick resolutions and helpful responses, even for complex or technical issues.
A fair number of reviewers value being able to reach real people by phone and receiving polite, solution-oriented help.
A minority of users report slow response times, difficulty reaching support, and limited help options, especially for free accounts.
Support options
Training options
To see what individual users say about Zoho Mail's customer support, check out the review snippets below.
“Zoho mail has taken all of that off of my plate, allowed me an easy way to manage most features company wide in single steps, and anytime I had a question support was always available to help, and even if their support couldn't fix problems we were having (such as the streams function) they have always been polite, professional, and eager to help any time of day or night. If you're looking for an inexpensive but feature rich email suite for your company or even for the individual I couldn't recommend these guys more even with the minor quirks we have experienced.”
Benjamin J.
Director of Information Technology
“We have been using zoho mail in our company for more than 5 years and we have never had any big issue, we are more than 15 people in the team and we are all very happy with the platform, very few times it has stopped working. If you have a problem, they solve it very quickly.”
Patricia A.
Staff Accountant & Office Manager
“Support is not very responsive, you can wait days to receive a response and most of the time, it is a negative response.”
Claudio V.
Director
Zoho Mail FAQs
Zoho Mail has the following pricing plans:
Starting from: $1.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What is Zoho Mail used for?
Zoho Mail, a secure, business-oriented email service, is made to cater to all your emailing needs. With top-notch collaboration and communication features, Zoho Mail offers much more than your usual inbox. Unique and custom email address Increase your brand visibility and credibility with a custom email address using your domain name. With Zoho Mail, you can add multiple domains, users, and alias addresses for a single user, all under the same organization. Make sure your emails always look their professional best. An inbox with a suite of apps Zoho Mail provides you with an integrated calendar to manage all your events, contacts to manage your personal and official acquaintances, tasks to manage your workload, notes to jot down everything on your mind, and bookmarks to keep a track of necessary webpages, all directly from your inbox. Be more productive with everything you need in one window. Extensive Integration In addition to integrations within Zoho applications, Zoho Mail also supports third-party integrations with all your favorite applications. Have an integration idea that would benefit everyone in your organization? You can easily create your own with Zoho Mail's code-free Developer Space. Modern collaboration tools for a modern inbox Make your conversations more productive with Zoho Mail's collaboration features. With Zoho Mail Streams, a social media-style integration platform, you can collaborate with your colleagues by simply @ tagging them in your emails, folders, and drafts and avoid the hassle of email forwarding. Admin Console for centralized management Make sure your users conform to your company's policies by centrally managing all emails. Give access to only a select set of users to manage your organization's password policies, user management, email delivery, and retention, among other things. Zoho Mail also offers extensive audit logs and other reports to help track administrator operations. Switch with our secure migration tools Our migration tools are designed to help you bring all data from your previous email service in the easiest and fastest way possible. Are you using Google Workspace or Office 365? Migrate with just one-click and sit back. If you want to check the status of your migration, Zoho Mail allows you to track the progress of your switch in real-time. Enterprise features While Zoho Mail offers everything your normal email service does, like out of office settings and custom email signatures, we go one step further and give you enterprise-ready email that is scalable and customizable. With S/MIME, Huge Attachments capabilities, White Labeling, Spam Processing, and many others features, we make sure you have everything you need to effectively run your business. Carry your email with you wherever you go with our offline mode and mobile apps in addition to our desktop app. Enjoy Zoho Mail Lite—the Zoho Mail Desktop App, available for your Mac, Windows, and Linux operating systems. Take your emailing experience to the next level with Zoho Mail.
Q. What are the benefits of using Zoho Mail?
Safe, Reliable & Secure
Our servers are housed in the most secure data centers. We use the 256 bit SSL encryption, state of the art infrastructure and software security to ensure the safety of your data.
No Distracting Ads
Zoho Mail values your privacy and experience using our service. We do not display ads - not even in the free version.
Part of Zoho
Zoho Mail is part of the Zoho family of products. Zoho has a comprehensive portfolio of 25+ applications contextually integrated, enabling you to work smarter.
Huge Savings
With Zoho Mail, you get top-class email hosting starting at just $2 /User /Month. You need not pay an arm-and-a-leg to manage Business Email hosting.
Access Anywhere and Anytime
Access and manage your business email anywhere and anytime with data stored on the cloud. All you need is a browser and an internet connection. It's that simple! Learn More
Q. Who are the typical users of Zoho Mail?
Zoho Mail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Zoho Mail support?
Zoho Mail supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Zoho Mail support mobile devices?
Zoho Mail supports the following devices:
Android, iPad, iPhone
Q. Does Zoho Mail offer an API?
Yes, Zoho Mail has an API available for use.
Q. What other apps does Zoho Mail integrate with?
Zoho Mail integrates with the following applications:
Zoho CRM, Zapier, Zoho Projects, Zoho Cliq, Zoho Creator, Asana, HubSpot CRM
Q. What level of support does Zoho Mail offer?
Zoho Mail offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
