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Call Accounting
Voip

Call Accounting Software with VoIP (2026)

Last updated: March 2026

Call Accounting Software Key Features

Based on 50 user opinions, we identified 6 features that are important for any product in Call Accounting Software

Call Recording
Record the audio of phone conversations for quality assurance purposes
Average user rating
4.9
Call Monitoring
Listen to live phone conversations for the purpose of training and assessing agent performance
Average user rating
4.8
Caller ID
Identify the number and contact information of a caller before answering the phone
Average user rating
4.8
Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
Average user rating
4.2
Call Logging
Collects essential call data such as call origin, call destination, call length, and other transaction details
Average user rating
4.9
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Average user rating
4.6

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13 software options

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CloudTalk

4.4

(268)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based call center software for sales and support teams

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CloudTalk is a premier phone system equipped with advanced call accounting functionality. Make things easier for your call accounting team with 70+ advanced tracking features and easy integrations with your existing Helpdesk, CRM and eCommerce software. Try a 14-day trial, absolutely FREE.

PhoneBurner

4.8

(176)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Power dialer & outbound sales acceleration software for SMBs

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Call tracking and power dialer software for increasing outbound sales! Track agent productivity, and help agents increase productivity and performance. Dial leads up to 4x faster. Get real-time and custom reports. Easy to use. No contracts! Try it FREE without a credit card.

TenFold

4.7

(143)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Have better customer conversations

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Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Kavkom

4.7

(70)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Predictive dialer and telephony software for telemarketers

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Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

InfoFlo

4.5

(95)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

HIPAA compaliant case management software

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HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.

FluentStream

4.6

(71)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Streamline Your SMB Communication Needs with FluentStream

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Cross-channel business communications for the modern business.

CDR Call Reporting for Cisco

5.0

(25)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified Communication Solution

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Variphy is a unified communications reporting solution for Cisco Call Data Record (CDR) and Call Analytics. Variphy provides real-time analytics, reporting, time range selection with accurate data, graphs and tables to help network managers improve call center performance.

Read more about CDR Call Reporting for Cisco

Users also considered

NUACOM

4.8

(30)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one Cloud Phone System for SMBs

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NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

HiperMe!

4.8

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified communications and contact center platform

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HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

Ytel

3.9

(26)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

eXsight

4.3

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Technology expense management & call accounting solutions

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eXsight Call Accounting is a fully integrated technology expense management and unified communications management solution with optional outsourced managed services

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

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Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

3C Plus

(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Business Phone Systems

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