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NUACOM Pricing, Features, Reviews and Alternatives

NUACOM product overview

Price starts from

9.99

/user

Per month

What is NUACOM?

NUACOM is an all-in-one Cloud phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more.

Key benefits of using NUACOM

  • Use the IVR design tool to design custom call flows complete with greetings, opening hours, menus, and actions, and have all calls answered automatically.

  • NUACOM integrates with 40+ external apps for CRM, email marketing, customer support and more to improve communication and sync all call events.

  • Get full visibility on all live calls in a single wallboard and see who is online and available, on a call, receiving calls, or offline.

  • NUACOM includes softphone and deskphone compatibility, and enables users to manually or automatically flip calls from a deskphone to a mobile device.

  • Automatically connect internal or external calls to the right department using the smart transfer feature, whether to a single agent or to a group.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Documentation

    NUACOM pricing information

    Value for money

    4.6

    /5

    30

    Starting from

    9.99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    NUACOM features

    Functionality

    4.6

    /5

    30

    Total features

    75

    10 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    API
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Contact Management
    Mobile Access

    Functionality contenders

    NUACOM users reviews

    Overall Rating

    4.8

    /5

    30

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.52/10
    Rating distribution

    5

    4

    3

    2

    1

    28

    0

    0

    1

    1

    Pros
    The marketing facilities are excellent, the option to record conversations for training is very good.

    km

    keith m.

    Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.

    IS

    Iliwe S.

    Excellent, responsive, thorough, professional. Robust low bandwidth employment system.

    CB

    Colin B.

    Cons
    PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.
    AvatarImg

    Dario C.

    Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.
    AvatarImg

    Dario C.

    The original was a bit more difficult with less features.).

    LK

    Liam K.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great software that I've added to my tech stack to implement in every client I work with

    Reviewed 3 years ago

    Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message...

    Pros

    I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot...

    Cons

    It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple, straightforward, just brilliant!

    Reviewed 3 years ago
    Pros

    The interactive voice features and call playback are really very useful for any small business.

    Cons

    I don't have any complaints so far, i've had little reason to call tech support!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work

    Reviewed 3 years ago

    Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls. The installation of the extensions and software are confusing. The Tech Support is helpful but at times takes way to long to solve...

    Pros

    I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email. We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that...

    Cons

    That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellence Business Level Service Provider

    Reviewed 2 years ago

    Excellent team of professionals. Sales was excellent in getting me setup, I spoke with [SENSITIVE CONTENT HIDDEN] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D Nick, Owner Ireland Website Design [SENSITIVE CONTENT HIDDEN]

    Pros

    Everything, it is a far superior product and service to competitors on the market.

    Cons

    None this service and product is excellent.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The most flexible system I've ever used

    Reviewed 3 years ago

    We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve.

    Pros

    It can literally do everything I've ever needed it to do. It works flawlessly. The call quality is excellent. The team at Nuacom are superb to work with.

    Cons

    I really don't have any cons to list, everything has been really good.

    NUACOM FAQs and common questions

    Q. What type of pricing plans does NUACOM offer?

    NUACOM has the following pricing plans:
    Starting from: €9.99/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of NUACOM?

    NUACOM has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does NUACOM support?

    NUACOM supports the following languages:
    English


    Q. Does NUACOM support mobile devices?

    NUACOM supports the following devices:
    Android, iPad, iPhone


    Q. Does NUACOM offer an API?

    Yes, NUACOM has an API available for use.


    Q. What other apps does NUACOM integrate with?

    NUACOM integrates with the following applications:
    Zoho CRM, ActiveCampaign, Zapier, Pipedrive, Salesforce Sales Cloud, Google Contacts, Zendesk Sell, HubSpot CRM, Intercom, Zendesk


    Q. What level of support does NUACOM offer?

    NUACOM offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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