NUACOM Pricing, Features, Reviews & Comparison of Alternatives

NUACOM

All-in-one VoIP phone system for SMBs

5.0/5 (2 reviews)

NUACOM overview

NUACOM is an all-in-one VoIP phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more.

NUACOM’s online VoIP solution automates all incoming calls to the relevant department and automatically syncs all call data to connected business apps such as CRM, email marketing, or customer support systems. Users can design custom call flows using the IVR design tool to set up greetings, voice menus, business working hours, and ring strategies, as well as use the smart call transfer feature to direct calls, whether internal or external, to a single agent or to a group. Users can also configure automated call forwarding to a mobile device whenever away from the desk during business hours, and manually or automatically flip calls from a deskphone to a mobile device.

NUACOM offers a variety of tools to handle calls professionally, enabling users to make conference calls, record calls, transfer calls to multiple extensions, and view all live calls in a single wallboard. Users can get full visibility on who is online and available, on a call, receiving calls, or offline, and view rich VoIP data and analytics on the number of outbound calls made, inbound calls taken, average talk time per team, and abandoned vs. completed calls. Features for call handling include hold & resume, call parking, paging, and speed dial, and additional call settings include call barring, blocking, queueing, encryption, distinctive ringtones, user localization, and more.
nuacom.ie

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 5 other markets, Germany, Japan, Latin America, Mexico, United Kingdom

Supported languages

English
NUACOM screenshot: View rich VoIP data including inbound and outbound call statistics for multiple departmentsNUACOM screenshot:  Flip calls from a deskphone to a mobile device, manually or automaticallyNUACOM screenshot: View visual analytics on all answered and unanswered inbound calls, extension usage, and moreNUACOM screenshot: NUACOM works on both Android and iOS mobile devices and can be used to manage business communication from anywhereNUACOM screenshot: View a detailed call log of all previous incoming, outgoing or missed callsNUACOM screenshot: Tap on a dedicated icon to playback a recording on a mobile deviceNUACOM screenshot: Browse/add/edit contacts and groups, and perform additional actionsNUACOM screenshot: Set the opening hours for the business directly via mobile device

NUACOM reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Eoghan Scully

Fantastic Solution that Fits our Needs Perfectly.

Used daily for 6-12 months
Reviewed 2018-02-13
Review Source: Capterra

Ease of use for all users. Great Customer Support. Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Read the full review

Anonymous

Great company to do business with

Used daily for less than 6 months
Reviewed 2019-04-08
Review Source: Capterra

the 24/7 hour support is excellent from Nuacom, they seem to be able to fix any queries asap. The portal login is user friendly and easy to navigate for reports and a wallboard

Read the full review

NUACOM pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact us for a full quote.

NUACOM features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Conferencing
Monitoring
Receiving
Reporting & Statistics
Third Party Integration
Voice Mail

Call Monitoring (58 other apps)
Chat (76 other apps)
Instant Messaging (57 other apps)
Live / Video Conferencing (54 other apps)
SMS Integration (50 other apps)

Additional information for NUACOM

Key features of NUACOM

  • Call barring and call blocking
  • Call conference (3-ways call)
  • Call flip desktop-to-mobile
  • Call groups and hunt groups
  • Call logging
  • Call parking
  • Call queuing
  • Call tracking
  • Call waiting
  • Call whisper and distinctive ring tones
  • Collaboration features
  • Contact management
  • Custom music or announcement on hold
  • Detailed call logs
  • Employee directory
  • Encryption
  • HD voice quality
  • Hold/resume call
  • Hotkeys
  • Inbound reporting
  • Individual voicemail box
  • Live calls wallboard
  • Live reports
  • Missed calls email notification
  • Mobile app
  • Multi location deployment
  • Multi-part conferencing
  • Online portal
  • Open database design
  • Opening hours
  • Outbound reporting
  • Ring groups
  • SIP trunking
  • Secured call conferencing room
  • Unified communications
  • Virtual call center
  • VoIP
  • Voice & data integration
  • Voice quality enhancement
  • Voicemail-to-email
View All Features

Benefits

Use the IVR design tool to design custom call flows complete with greetings, opening hours, menus, and actions, and have all calls answered automatically.

NUACOM integrates with 40+ external apps for CRM, email marketing, customer support and more to improve communication and sync all call events.

Get full visibility on all live calls in a single wallboard and see who is online and available, on a call, receiving calls, or offline.

NUACOM includes softphone and deskphone compatibility, and enables users to manually or automatically flip calls from a deskphone to a mobile device.

Automatically connect internal or external calls to the right department using the smart transfer feature, whether to a single agent or to a group.