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Callbox
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
UCaaS, Cloud PBX, Contact Center, Omnichannel
Table of Contents
Callbox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Callbox overview
What is Callbox?
Callbox is a cloud-based PBX solution that enables voice and video collaboration for improved teamwork. The software integrates a CRM system to organize contact data and sales history to get a consolidated view of customers. Callbox also includes an omnichannel contact center with capabilities like WhatsApp and social media integration to provide customers with multiple support channels.
Key features of Callbox include call recording, interactive voice response, call monitoring, and in-depth reporting to extract insights. The solution offers call routing, queues, and forwarding to ensure calls are handled efficiently. Voicemail, conferencing, and mobile softphones give users flexibility in managing communications.
For streamlined operations, Callbox provides easy IVR customization, music on hold, number blocking, and least-cost routing. Its administration tools allow users to configure automated call distribution, call barge, receptionist groups, and redundancy options. The software also enables call accounting by department and usage monitoring to allocate telecom costs.
With capabilities for advanced call handling, contact management, and analytics, the solution is designed to drive productivity by unifying communications and providing administrators with the required tools.
Key benefits of using Callbox
Starting price
per month
Alternatives
with better value for money
Callbox reviews
Overall rating
4.9
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.71/10
5
4
3
2
1
6
1
0
0
0
Callbox's key features
Most critical features, based on insights from Callbox users:
All Callbox features
Features rating:
Callbox alternatives
Callbox
Starting from
34
/user
Per month
Bitrix24
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
3CX
Starting from
No pricing info
Callbox pricing
Value for money rating:
Starting from
34
/user
Per month
User opinions about Callbox price and value
Value for money rating:
Callbox integrations (15)
Integrations rated by users
We looked at 7 user reviews to identify which products are mentioned as Callbox integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Callbox support options
Typical customers
Platforms supported
Support options
Training options
Callbox FAQs
Callbox has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Callbox support?
Callbox supports the following languages:
Portuguese
Q. Does Callbox support mobile devices?
Callbox supports the following devices:
Android, iPad, iPhone
Q. Does Callbox offer an API?
Yes, Callbox has an API available for use.
Q. What level of support does Callbox offer?
Callbox offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat