You can select from 4 flexible editions:
Team - $19/agent/month.
Business - $49/agent/month.
Professional - $79/agent/month.
Enterprise, built on Salesforce ServiceCloud - Contact us for pricing.
IT Asset Management is available for all 4 editions, starting at 40 cents/asset/month.
GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Samanage is an an IT asset management and support software solution in one. Samanage helps small and mid-sized businesses know exactly what hardware and software they have, while simultaneously delivering superior IT service tools to their internal users and customers including incident management, service catalogs, change and problem management and knowledge base management.
The software enables users to track and tag their entire IT infrastructure (IT assets) while supporting their customers at the same time. You can specify hardware statuses and assign them to specific users. You can track software across your entire network and monitor changes as they happen. You can also build best practices, resolve tickets and review incidents through customized reports.
Samanage doubles up as an IT asset management solution and support desk in one that integrates with over 200 cloud applications. Samanage enables users to monitor asset health by recording the number of tickets raised against that particular asset. In this way, the helpdesk features and asset management capabilities work in conjunction with each other to deliver a robust, overall IT Service Management solution.
At the high level, the SaaS-based asset management feature provides a snapshot of your IT inventory. It provides an overview of risks, asset status changes, incidents and issues - tracking and gathering statistics related to your IT infrastructure. Agents on your Samanage network can continuously report and receive status updates from the cloud-based servers.
Through Samanage, users can detect asset-related risks such as virus threats (or absence of an anti-virus solution) and unauthorized usage. They can also identify the need for asset replacements or exchanges, and meet software compliance standards for IT auditing reports. Finally, you can use the system to add and assign new contracts to assets. In turn, this enables you to create purchase orders for new and recurring contracts.
Samanage was also the first to provide automated warranty management for the likes of HP, Dell, Lenovo and Apple.
Companies that use Samanage typically have anywhere between 100-3,000 employees. Smaller or less mature IT organizations generally find the service desk features more vital for their needs, while more sophisticated IT organizations, that are more likely to follow ITIL practices with larger inventories use the asset change and configuration management and audits for greater control over their IT infrastructure.
The homepage is a dashboard that provides a snapshot view of your asset health. You can personalize widgets for your asset health based on your preferences. The horizontal global navigation menu is simple and enables you to perform important tasks related to maintenance of your IT asset health. You can track inventory, add and assign contracts, get a snapshot of risks for your IT inventory, monitor service desk ticket priority, and generate reports for your IT inventory using this menu.
The system lifecycle begins with the asset being assigned a category and site. The assignations serve two purposes: they enable you to track assets belonging to particular categories and sites, and they also generate statistics and reports regarding your IT network. Reports can be customized, allowing you to filter and analyze data. By adding purchase order contracts you can track purchases and payments. You can also set up alerts for contract renewal.
One of the most interesting features of the asset management module for mobile devices are QR codes. The system automatically generates a QR code when you add an asset to the solution. The feature enables businesses to save on costs and provides mobile asset management capabilities. You simply take a snapshot of the QR code on your smartphone, this code can then be used during ticket management to provide service desk technicians with details of the asset.
You can associate assets with tickets and track statistics related to these tickets. In this way you can find out the amount of time it took to assign, resolve, and close the ticket. What’s more, you can also create service catalogs to automate processing for common tickets. Through this you can define processes for assignment of new assets. The system, in turn, will process the ticket based on pre-defined system processes and forward the ticket to appropriate stakeholders once a particular step is completed. You can also create incident tag clouds that enable you to categorize cloud-based incidents.
Through Zapier, Samanage offers integrations with more than 200 applications. Out-of-the-box integrations currently offered by Samanage are: Google Apps (SSO and self-service portal), Zendesk, Okta, OneLogin, Citrix GoToAssist Remote Support, along with CA SiteMinder and CA CloudMinder.
Pricing is based on the number of users in the system. You can either opt for the stand alone asset management solution or you can combine it with service desk management. The pricing model is based on monthly fees, however a yearly contract is required for all products. Samanage offers special rates for government, education, non-profit organizations and high-volume usage.