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SolarWinds Service Desk Logo

SolarWinds Service Desk

IT Service Desk & Asset Management Software

Table of Contents

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SolarWinds Service Desk - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

SolarWinds Service Desk overview

Based on 577 verified user reviews

What is SolarWinds Service Desk?

Reviews for SolarWinds Service Desk come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Retail (5%). The most frequent use case for SolarWinds Service Desk cited by reviewers is help desk support (59% of reviewers).

What do users say about SolarWinds Service Desk pricing?

Most users consider SolarWinds Service Desk to deliver strong value for money, citing affordable and flexible pricing models. Reviewers indicate essential ITSM features come without high costs, though some users say extra modules or administrators increase expenses.

Starting price

39per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Incident Management

Ticket Management

Ease of Use

Help Desk

SolarWinds Service Desk’s user interface

Ease of use rating:
4.6
(577)

SolarWinds Service Desk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(210)
5(365)

What do users say about SolarWinds Service Desk?

Reviews for SolarWinds Service Desk come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Retail (5%). The most frequent use case for SolarWinds Service Desk cited by reviewers is help desk support (59% of reviewers).

Select to learn more

Who uses SolarWinds Service Desk?

Based on 577 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Retail
Education Management
Others

Use cases

Help Desk
IT Management
Service Desk
IT Asset Management
IT Service

SolarWinds Service Desk's key features

Most critical features, based on insights from SolarWinds Service Desk users:

Alerts/Escalation
4.5
(26)
Real-Time notifications
4.4
(24)
Access controls/permissions
4.3
(16)
Inventory management
4.1
(10)
Prioritization
3.5
(4)

All SolarWinds Service Desk features

Features rating:

4.4
(577)

Barcode/Ticket scanning
3.0
(1)
Maintenance management
4.0
(2)
Project management
5.0
(1)
Client portal
5.0
(1)
Issue auditing
(0)
Collaboration tools
(0)
Compliance tracking
4.5
(2)
Contract/License management
3.0
(1)
Cost tracking
4.0
(2)
CRM
5.0
(1)
IT asset management
4.2
(10)
Single sign on
4.2
(5)
Customizable fields
5.0
(1)
Recurring issues
5.0
(1)
Service level agreement (sla) management
4.4
(15)
Customizable templates
5.0
(1)
Dashboard
4.5
(4)
Real-Time reporting
4.7
(3)
Service catalog
4.0
(1)
Data visualization
4.0
(1)
Workflow management
4.5
(11)
Activity tracking
5.0
(5)
Incident reporting
5.0
(1)
AI/Machine learning
5.0
(1)
Alerts/Notifications
4.4
(13)
Problem management
4.7
(3)
Help desk management
4.7
(10)
Asset tracking
4.5
(6)
Full text search
3.5
(2)
Audit trail
3.5
(2)
Audit management
4.0
(2)
Incident management
4.7
(16)
Support ticket management
4.2
(22)
Reporting/Analytics
3.9
(17)
Automated routing
4.0
(11)
Email management
4.3
(18)
Interaction tracking
4.5
(15)
Change management
4.0
(7)
Customizable branding
4.4
(8)
Self service portal
4.6
(17)
Knowledge base management
4.2
(23)
Task management
4.2
(18)
Remote access/control
4.1
(22)
Compliance management
5.0
(3)
API
4.5
(4)
Mobile access
4.1
(10)
Configuration management
4.1
(8)
Document storage
4.1
(10)
Call center management
4.3
(4)
Multi-Channel communication
4.4
(5)
Reporting & statistics
(0)
Relationship mapping
(0)
Reminders
(0)
Release & deployment
(0)
Receiving
(0)
Release management
(0)
Communication management
(0)
Order tracking
(0)
Performance metrics
(0)
Performance monitoring
(0)
Personalization and recommendation
(0)
Policy management
(0)
Predictive analytics
(0)
Process/Workflow automation
(0)
Procurement management
(0)
Projections
(0)
Purchase order management
(0)
Queue management
(0)
Quotes/Estimates
(0)
Real-Time analytics
(0)
Real-Time chat
(0)
Real-Time data
(0)
Real-Time monitoring
(0)
Real-Time updates
(0)
Request Assignment
(0)
Spend management
(0)
SSL security
(0)
Status tracking
(0)
Subscription management
(0)
Supplier management
(0)
Support ticket tracking
(0)
Surveys & feedback
(0)
Tagging
(0)
Task progress tracking
(0)
Templates
(0)
Text editing
(0)
Third-Party integrations
2.7
(3)
Usage tracking/analytics
(0)
User management
(0)
Vendor management
(0)
Web notifications
(0)
Widgets
(0)
Wiki
(0)
WYSIWYG editor
(0)
Requisition management
(0)
Resource allocation & planning
(0)
Rich text editor
(0)
Risk analysis
(0)
Risk assessment
(0)
Risk reporting
(0)
Risk scoring
(0)
Role-Based permissions
(0)
Rules-Based workflow
(0)
Scheduled/Automated reports
(0)
Search
(0)
Search/Filter
(0)
Secure data storage
(0)
Security tools
(0)
Service history
(0)
Service Reporting
(0)
Service request management
(0)
Social media integration
4.0
(1)
Spend analysis
(0)
Configurable workflow
(0)
Content library
(0)
Content management
(0)
Customer database
(0)
Customer portal
(0)
Customer support
(0)
Customizable forms
(0)
Customizable reports
(0)
Dashboard creation
(0)
Data import/export
3.0
(1)
Data mapping
(0)
Data security
(0)
Decision support
(0)
Device auto discovery
(0)
Document management
(0)
Drag & drop
(0)
Drag & drop editor
(0)
Email alerts
(0)
Active directory integration
(0)
Activity dashboard
4.0
(1)
Ad hoc reporting
(0)
AI summarization
(0)
Analytics
(0)
Approval process control
(0)
Asset lifecycle management
(0)
Assignment management
(0)
Automated responses
(0)
Autoresponders
(0)
Availability management
(0)
Benchmarking
(0)
Capacity management
(0)
Catalog management
(0)
Categorization/Grouping
(0)
Chat/Messaging
(0)
Chatbot
(0)
CMDB
(0)
Commenting/Notes
(0)
Key performance indicators
(0)
Knowledge management
(0)
Language detection
(0)
License inventory
(0)
License management
(0)
License tracking
(0)
Live chat
(0)
Localization automation
(0)
Macros/Templated responses
(0)
Maintenance scheduling
(0)
Mobile alerts
(0)
Mobile app
(0)
Mobile interface
(0)
Monitoring
(0)
Multi-Currency
(0)
Multi-Language
(0)
Node management
(0)
Online Forums
(0)
Operational risk management
(0)
Email templates
(0)
Feedback management
(0)
Fixed asset management
(0)
Forms management
(0)
Generative ai
(0)
Historical reporting
(0)
Impact management
(0)
Inbox management
(0)
Internal controls management
(0)
Inventory control
(0)
Inventory tracking
(0)
Investigation management
(0)
Issue management
(0)
Issue scheduling
(0)
Issue tracking
(0)
IT asset tracking
(0)
IT incident management
(0)
IT reporting
(0)
IT risk management
(0)

SolarWinds Service Desk awards

SolarWinds Service Desk alternatives

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SolarWinds Service Desk

4.6
(577)

Starting from

39

/user

Per month

Free trial
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Ease of Use
4.6
Features
4.4
Value for Money
4.5
Customer Support
4.6
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SolarWinds Service Desk pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Essentials

39

/user

Per month

Features included:

  • Incident Management
  • Knowledge Base
  • Service Portal
  • Asset Management
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
  • Groups
  • Custom Roles
  • Internationalization
  • Multi-Factor Authentication (MFA)
  • Real time 24/7 Live Chat Support
  • Light & Dark Mode

Advanced

79

/user

Per month

Features included:

  • Custom Fields and Forms
  • Advanced Automations
  • Virtual Agent
  • Network Discovery
  • Enterprise Service Management (ESM)
  • Contract Management
  • License Compliance
  • Change Templates & Workflows
  • Response Templates
  • Scheduled Reports
  • Audit History
  • Data Masking
  • API Access
  • Chat, Phone and Email support from a Customer Success Team

Premier

99

/user

Per month

Features included:

  • Visual CMDB and Dependency Mapping
  • Up to 1,500 API calls per user per minute
  • Runbooks
  • SolarWinds AI (GenAI)
  • Virtual Agent – Premier
  • Data Masking — Premier
  • Advanced Support

User opinions about SolarWinds Service Desk price and value

Value for money rating:

4.5

Of 35 reviews that provide robust commentary on SolarWinds Service Desk's price and value, 90% mention it in a positive light.

Most users consider SolarWinds Service Desk to offer strong value for money, highlighting its affordable and flexible pricing models that suit various organizational needs, including nonprofits and medium-sized businesses. Reviewers indicate the platform provides essential ITSM features without the high costs typical of enterprise solutions, and they appreciate the room for growth and scalability. Some users say the licensing options are adaptable and the return on investment is positive. However, some reviewers feel the cost can rise with additional modules or administrators, and a few users report it may be expensive for smaller organizations.

, and

To see what individual users think of SolarWinds Service Desk's cost and value, check out the review excerpts below.

“The salesman were very helpful in providing a great offer on the cost and have kept that pricing concept since we started. As you are starting out with basically a "Blank Page" it can seem a little overwhelming at first setting everything up to get that final functional asset management and help desk system you envision. ”
Verified reviewer profile picture

Ronald K.

Software Assurance

“The pricing was very reasonable for a medium-size business, and I feel Samanage gives us room for growth in the future and minimizes the time required to maintain a server and application like others would. ”
CP

Chris P.

“The software has become costly for us and the more things you want to do you need to add modules that aren't cheap for a small school.”
RC

Robert C.

CIO

SolarWinds Service Desk integrations (54)

Integrations rated by users

We looked at 577 user reviews to identify which products are mentioned as SolarWinds Service Desk integrations and how users feel about them.

Wrike logo
Wrike

Integration rating: 4.0 (2)

TeamViewer logo
TeamViewer

Integration rating: 4.0 (1)

Zapier logo
Zapier

Integration rating: 4.0 (1)

Teamwork.com logo
Teamwork.com

Integration rating: 4.0 (1)

Google Workspace logo
Google Workspace

Integration rating: 5.0 (1)

Jira logo
Jira

Integration rating: 4.0 (1)

Zendesk Suite logo
Zendesk Suite

Integration rating: 4.0 (1)

Salesforce Sales Cloud logo
Salesforce Sales Cloud

Integration rating: 5.0 (1)

SolarWinds Service Desk customer support

What do users say about SolarWinds Service Desk customer support?

Customer support rating:

4.5

We analyzed 142 verified user reviews to identify positive and negative aspects of SolarWinds Service Desk customer support.

Widespread user sentiment highlights fast, responsive, and helpful customer support throughout setup and ongoing use.

A significant portion of users appreciate the live chat and support chat features for immediate access to assistance.

Broad user base reports that support staff are knowledgeable, friendly, and go the extra mile to resolve issues.

Frequently reported by users, the team provides timely follow-ups and clear guidance, making onboarding and troubleshooting easier.

Support options

24/7 (live rep)
Faqs/forum
Knowledge base
Phone support
Email/help desk
Chat

Training options

In person
Documentation
Live online
Videos
Webinars

To see what individual users say about SolarWinds Service Desk's customer support, check out the review snippets below.

“Samanage, although not specifically built for multi-company use, gives you the ability to customize the Departments and Locations so it's useful for our organization. When we hit a wall during setup, their customer service rep was there to help us get through it. ”

SM

Steve M.

“They helped me to build the case and to sell the idea, they supported me in the whole process. Once they sold me the product, they showed an awesome customer service with very short turnaround time for each support request.”

Verified reviewer profile picture

Sebastian P.

Director of IT

“Their support team is fast and responsive, the support chat functionality in the tool is the best implementation of a chat tool I have seen in any product.”

TR

Tom R.

IT Helpdesk Manager

SolarWinds Service Desk FAQs

Q. Who are the typical users of SolarWinds Service Desk?

SolarWinds Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What is SolarWinds Service Desk used for?

SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platforms, allowing internal service providers to streamline process improvement and greater productivity. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in just days.

Q. What are the benefits of using SolarWinds Service Desk?

SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency, and success. Reducing IT costs and saving time, SolarWinds Service Desk compiles service requests, vendor data, purchase orders, warranties, and agreements -- in a single location. Built on a SaaS, multi-tenant platform, SolarWinds Service Desk has the ability to react quickly to changes in the market, to new technologies, and to customers’ needs.

Q. What languages does SolarWinds Service Desk support?

SolarWinds Service Desk supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Q. Does SolarWinds Service Desk support mobile devices?

SolarWinds Service Desk supports the following devices:
Android, iPad, iPhone

Q. Does SolarWinds Service Desk offer an API?

Yes, SolarWinds Service Desk has an API available for use.

Q. What level of support does SolarWinds Service Desk offer?

SolarWinds Service Desk offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

Related categories

Knowledge Management
Help Desk
IT Management
Service Desk
IT Asset Management
Procurement
ITSM
Incident Management
Risk Management
Issue Tracking
Customer Service
IT Service