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ServiceNow Pricing, Features, Reviews and Alternatives

ServiceNow product overview

What is ServiceNow?

ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.

Key benefits of using ServiceNow

· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.

· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.

· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.

· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.

· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Videos

ServiceNow pricing information

Value for money

4.2

/5

107

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceNow features

Functionality

4.6

/5

107

Total features

66

7 categories

Most valued features by users

API
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export
Data Visualization
Dashboard

ServiceNow users reviews

Overall Rating

4.5

/5

107

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.52/10
Rating distribution

5

4

3

2

1

61

41

5

0

0

Pros
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
AvatarImg

Miguel S.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
AvatarImg

Ewan H.

Overall Rating

Outstanding Service Management

Reviewed 4 months ago

Transcript

Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ahead of future

Reviewed 2 months ago
Pros

With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.

Cons

The tool offers varieties of developments but needs more expertise on implementation and effectiveness.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Effectively manage your ITSM

Reviewed 7 days ago

Great ITSM management through Service now product

Pros

Service now is part and parcel of our ITSM system over the years. We have migrated from other vendors to Service now.Its very critical for IT enterprise to handle incidents, requests and to daily business as usual activities .Its also Critical for reporting metrics to management on a periodic basis. Service now also provides robust usage through Service now anywhere web interface. It just provides ease of use anywhere in a remote work setup for the larger team.

Cons

Service now customer support can be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ServiceNow

Reviewed 2 years ago
Pros

The software captures so many data points, therefore analytics and reporting present valuable information.

Cons

There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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S-Now

Reviewed 3 months ago

New to the tool but very excited.

Pros

Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.

Cons

Integrating various things is tough as it need the requirements from customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Streamlined IT Service Management Tool

Reviewed 7 months ago
Pros

Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.

Cons

ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.

ServiceNow FAQs and common questions

Q. What type of pricing plans does ServiceNow offer?

ServiceNow has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of ServiceNow?

ServiceNow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does ServiceNow support?

ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish


Q. Does ServiceNow support mobile devices?

ServiceNow supports the following devices:
Android, iPad, iPhone


Q. Does ServiceNow offer an API?

Yes, ServiceNow has an API available for use.


Q. What level of support does ServiceNow offer?

ServiceNow offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

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