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ServiceNow

4.5
(230)

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Enterprise IT service cloud solutions

(29)

ServiceNow Pricing, Features, Reviews and Alternatives

ServiceNow FAQs

Q. What type of pricing plans does ServiceNow offer?

ServiceNow has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of ServiceNow?

ServiceNow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does ServiceNow support?

ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish


Q. Does ServiceNow support mobile devices?

ServiceNow supports the following devices:
Android, iPad, iPhone


Q. Does ServiceNow offer an API?

Yes, ServiceNow has an API available for use.


Q. What level of support does ServiceNow offer?

ServiceNow offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

ServiceNow product overview

What is ServiceNow?

ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.

Key benefits of using ServiceNow

· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.

· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.

· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.

· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.

· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Videos

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Starting from

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ServiceNow pricing information

Value for money

4.2

/5

230

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceNow features

Functionality

4.5

/5

230

Total features

66

7 categories

Most valued features by users

API
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export
Data Visualization
Workflow Management

Functionality contenders

ServiceNow users reviews

Overall Rating

4.5

/5

230

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10
Rating distribution

5

4

3

2

1

130

84

12

1

3

Pros
KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Overall rating contenders

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