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ServiceNow Pricing, Features, Reviews and Alternatives
ServiceNow product overview
What is ServiceNow?
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Key benefits of using ServiceNow
· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.
· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.
· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.
· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.
Typical customers
Platforms supported
Support options
Training options
ServiceNow pricing information
Value for money
4.2
/5
107
Starting from
No pricing info
Value for money contenders
ServiceNow features
Functionality
4.6
/5
107
Total features
66
7 categories
Functionality contenders
ServiceNow users reviews
Overall Rating
4.5
/5
107
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.52/10
5
4
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2
1
61
41
5
0
0
Miguel S.
AR
Anonymous Reviewer
SM
Shannon M.
ED
Edrick D.
AR
Anonymous Reviewer
Ewan H.
Overall rating contenders
Josh M.
Biomedical Equipment Technician
Hospital & Health Care, 501-1,000 employees
Review source
Transcript
Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating....
Balaji L.
Verified reviewer
Financial Services, 10,001+ employees
Used daily for 2+ years
Review source
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With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.
The tool offers varieties of developments but needs more expertise on implementation and effectiveness.
Venkatesh R.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
Review source
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Great ITSM management through Service now product
Service now is part and parcel of our ITSM system over the years. We have migrated from other vendors to Service now.Its very critical for IT enterprise to handle incidents, requests and to daily business as usual activities .Its also Critical for reporting metrics to management on a periodic basis. Service now also provides robust usage through Service now anywhere web interface. It just provides ease of use anywhere in a remote work setup for the larger team.
Service now customer support can be improved.
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 10,001+ employees
Used daily for 6-12 months
Review source
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The software captures so many data points, therefore analytics and reporting present valuable information.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
Meenakshi M.
Retail, 1,001-5,000 employees
Used daily for less than 6 months
Review source
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New to the tool but very excited.
Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.
Integrating various things is tough as it need the requirements from customer.
Anonymous Reviewer
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used weekly for 1-2 years
Review source
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Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.
ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.
ServiceNow FAQs and common questions
Q. What type of pricing plans does ServiceNow offer?
ServiceNow has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of ServiceNow?
ServiceNow has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What languages does ServiceNow support?
ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does ServiceNow support mobile devices?
ServiceNow supports the following devices:
Android, iPad, iPhone
Q. Does ServiceNow offer an API?
Yes, ServiceNow has an API available for use.
Q. What level of support does ServiceNow offer?
ServiceNow offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
Common ServiceNow comparisons
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