ServiceNow Pricing, Features, Reviews & Comparison of Alternatives

ServiceNow Reviews

ServiceNow

Enterprise IT Service Cloud Solutions

4.0/5 (10 reviews)
11,545     20,199

ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes.

ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.

ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.

ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.
www.service-now.com

ServiceNow Reviews (10)

Latest reviews

 Great Product

ServiceNow facilities management is a great product. Features like integration with ITIL processes like incident management, facilities management makes tracking of problems with facilities very easy. The other feature I really like is the integration with maps services like Google maps. I would ...

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Reviewed 20th of December, 2016 by Vivek Kumar

 

 

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Reviewed 27th of January by J MAUGRAN

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ServiceNow Category Leaders

Reviews
Integrations
Mobile
Media
Security

#9 in IT Service Management (ITSM)

View full ranking
55
10
13
16
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ServiceNow Screenshots (13)

ServiceNow screenshot: ServiceNow Configuration ManagementServiceNow screenshot: ServiceNow Change and Release ManagementServiceNow screenshot: ServiceNow Asset Management dashboardServiceNow screenshot: ServiceNow IT Cost Management dashboardServiceNow screenshot: ServiceNow Incident Management dashboardServiceNow screenshot: ServiceNow Resource ManagementServiceNow screenshot: ServiceNow Project Portfolio ManagementServiceNow screenshot: ServiceNow Problem ManagementServiceNow screenshot: ServiceNow IT Governance dashboardServiceNow screenshot: ServiceNow Field Service AutomationServiceNow screenshot: ServiceNow Vendor Performance ManagementServiceNow screenshot: ServiceNow Software Development LifecycleServiceNow screenshot: ServiceNow Service Catalog

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Finnish, French, German, Hebrew, Korean, Norwegian, Russian, Spanish, Swedish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

ServiceNow Pricing

Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Subscription license based on IT process users.

$100 / IT process user / month with volume discounts available.

End user pricing is offered in certain scenarios.

Competitors Pricing

Freshdesk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Vizor HelpDesk & Assets

Starting from: $3.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SysAid

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of ServiceNow

  • Asset management
  • Change and release management
  • Configuration management
  • Incident management
  • It cost management
  • Problem management
  • Service catalog
  • Demand management
  • Project portfolio management
  • Resource management
  • Software development lifecycle
  • IT governance, rick & compliance
  • Vendor performance management
  • Facilities service automation
  • Field service automation
  • HR service automation
  • Create Now development suite
  • Service creator
  • ServiceWatch & ServiceNow Discovery
  • Performance Analytics

Benefits

IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.

Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.

Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.

Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.

Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.

ServiceNow Express: This product provides a range of integrated IT service management application, providing a solution for enterprises of all sizes. This app includes:

Incident management
Change management
Problem management
Asset & configuration management
Service catalog
Knowledge management
Notifications
Escalations
Reporting
Service level management

Alternatives to ServiceNow

Videos

Vivek Kumar

Great Product

20/12/2016

ServiceNow facilities management is a great product. Features like integration with ITIL processes like incident management, facilities management makes tracking of problems with facilities very easy. The other feature I really like is the integration with maps services like Google maps. I would like to see menus to be more interactive.

Pros

Good integrations with ITIL processes like incident management and other value added services like google maps.

Cons

Some menus are dense and are not as interactive as they could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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J MAUGRAN

Verified Reviewer

27/01/2017

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10
Source: GetApp
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JJ McMahon

Verified Reviewer

22/12/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

6/10
Source: GetApp
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Matthew Bourke

Verified Reviewer

15/12/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: GetApp
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Shoheb Shaikh

Verified Reviewer

07/12/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10
Source: GetApp
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Brian Gadeberg Buur

Verified Reviewer

17/11/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: GetApp
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Simon Little

Verified Reviewer

07/07/2016

Time used: Less than 6 months

Source: GetApp
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Daniel Peel

Verified Reviewer

08/06/2016

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
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Peter Metzger

Verified Reviewer

17/02/2016

Rating breakdown

Value for money
Ease of use

Time used: 6-12 months

Source: GetApp
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Akram A. Bary

Verified Reviewer

10/08/2015

Rating breakdown

Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
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Who is ServiceNow For?

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