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ServiceNow

4.5

(307)

ITSM for automation & management of IT Enterprise services

Last updated: March 2025

ServiceNow Reviews (2025)

Overall rating

4.5

307

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.51/10

Reviews by rating

171

117

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Pros and cons

“IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.”

ROB B.

Operations Manager

“KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.”

Verified reviewer

Anonymity request

“It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.”

Soumalya N.

Architect

“New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.”

Edrick D.

Process Associate

“Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.”

Verified reviewer

Anonymity request

“Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.”

Ewan H.

Sr. Manager, IT Services

307 reviews

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