X-Cart Reviews - Pros & Cons, Ratings & more

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X-Cart is a powerful eCommerce platform for building and maintaining auto parts and other online stores. Managed VPS hosting, tech support, design and custom development, smart data management, inventory updates, YMM, fitments, integrations with warehouse distributors and more.

X-Cart

Linux

Web-based

Windows

President

Most of our products are unique one of a kind individual items which require perfect inventory control. Cart 4 has maintained perfect in stock and out of stock records.

Vice President

It is very easy to use and I have been extremely happy with X-cart 4. The customer service is absolutely the best.

Web Designer/Developer

E-commerce functionality is very secured and xcart tech support is secured as well. Technical support is great and very polite and helpful as well as quick and excellent in service.

Owner

It's easy to use and customizable. Looks good, feels nice to use and looks great on the mobile.

Everyone has been great to work with. Efficient, knowledgeable and a pleasure to work with.

Customer Success Manager

Love that it's pretty much set up to work out of the box and that it has the ability to integrate with tons of website platforms.

Web Master

The ease of use and set up are the best qualities of X-Cart aside from they're impeccable customer service.

Administrator

Easy to use, great technical support, good offers and discounts.

owner

I love the fact that if I need help the x-cart team will be there.

founder

Overall it is wonderful the type of features they have.

Co-Owner

Has many great options like product variants and options. As well as extended functionality with available addons.

Localization there are few things which seems missing or I am not aware of other features.

We've been using X-Cart 4 since 2007 and the most important features are it's stability, security, and ease of customization to suit our unique needs.

The whole experience ends up being too costly, and the software is too monotonous and stressful to use.

One negative for us with X-Cart 4 is that the company puts most of it's effort into the newer X-Cart 5.

Account Representative

Being able to track sales trends and orders was a breeze. Cost seemed great for all the functionality.

Director

Version 5 of X-Cart is particularly suitable for integrating into other software systems. I use the Zoho One business suite for processing my orders and inventory and the two systems integrate well.

The bookable module in the business license version also has limited functionalities.

OpenCart

Shopify POS

Ecwid

X Cart started as a great bit of software back in 1999. Now, their V5 is really poor. They also don't understand they need to support their paying users. The software is really expensive, so you expect support.
They are happy to support but drag out the issues, charge you as much as they can and don't try to help. Very rude.

All support costs money. Be careful

Since 2007 I've had nothing but positive experiences with the X-Cart staff.  I recently upgraded to the newest version of X-Cart 4 and found a bug.  In just a couple of days it was identified and fixed.  My contact person was [SENSITIVE CONTENT HIDDEN] and I couldn't have asked for better customer service.  This bug affected one of our custom modifications and [SENSITIVE CONTENT HIDDEN] was very helpful and patient, he also provided information that allowed us to tweak our custom modification so it functioned as before.  

X-Cart 4 Review

Thank you, Paul, for sharing your feedback! We are blessed to have such loyal customers! 

Best e-Commerce Shopping Cart for your money

Hello Peggy! 
We are happy to hear your kind words and even more so to have you as a loyal customer for 15 years! 
Happy selling with X-Cart and feel free to contact us with any questions or concerns, 24/7. 

Great experience overall. On the odd occasion when an issue has occurred (usually because of me or the hosting company, xcart has been there to help and get us going. 

Shopping Cart Workhorse

Thank you for taking the time to share your feedback, we really appreciate it! Please remember we're always one email away from you, feel free to contact us any time you have a question or need assistance. 

Been using this software for years and it has proved to be a good companion to our business

X-Cart Software

Thank you Aiden for sharing your feedback. We appreciate your loyalty and hope you'll enjoy X-Cart 5 even more than X-Cart 4! 

We have previously used x-cart to do smaller projects on our old website. Now when we went for a new website and designed new booking system witof  they were our first choice, because I know they would deliver. Great and fast customer service.
They made all my thoughts and wishes for my website+Bookingsystem into reality. The result was even better then what I could hope for. They deliver on all the deadlines and they solve my issues and handle my questions almost around the clock. Meetings are being at times that fit me, even for Norwegian times.

The customer service is on point, they really score high on everything that matters. It has been a really positive experience working with X-cart. I'm looking forward to working with them for years to come

New website and bookingsystemet 

Hi Thea, 

Thank you for sharing your feedback! We always strive to deliver more and we value your opinion. 

I have tried to switch to several other cart options; such as X-cart 5, Shopify etc but always come back to X-Cart 4 because it is so customizable and does everything and more then what I need. The layout is simple and straight forward to the customer. The back end is easy to train new employees how to use.


X-Cart 4 works great!

Hi Rebecca, 

Thank you so much for your kind words! We strive to provide the best customer service possible and your feedback is very valuable! 

Feel free to contact us with any questions any time! 

As a side note, could you please also say a few words on how you liked X-Cart 5 and why you choose X-Cart 4 over it? We appreciate honest feedback. 

Hence the title of this review They will real you in and hold you hostage as much as they can. It took over a month just to set-up a testing dev environment. Support is often clueless of issues and communication is very poor. 

Ransom-ware Stay Away

Hello Matthew! 

Thanks for sharing your thoughts, we appreciate you being open with us! 

Please accept our apologies for not meeting your expectations. We are eager to make things work, so please do not hesitate to contact us with any questions or concerns, we are here for you 24/7. 

Our website pages always rank high and  achieved page 1 ranking in google in a very quick/short time since we used the SEO features of the software. This resulted to increased sales out of organic searches done by our customers. 

Xcart is one of the best e-commerce software in the industry

Hi Nevill, 

Great to have the feedback from you, we appreciate your in-depth review! 

Should you have any questions, we're always there for you, 24/7. 

Regards, 
Nastya

Overall excellent experience, particularly communication with [SENSITIVE CONTENT HIDDEN]

During the Holiday Sale...

Hi Jaroslaw, 

Great to have you on board! 

With any questions or concerns, please do not hesitate to contact us anytime! We're available in chat, by email, by phone and in HelpDesk 24/7. 

Looking forward to growing together! 

My experience with X-Cart has been great from day one. They never fail to deliver and if you have an issue they are prompt in helping you. 

Best Cart Software. Period.

Hi Rob, 

It's great to hear you enjoy working with X-Cart! Thank you for sharing your thoughts and thanks for staying with us for such a long time. 

Should you have any questions or even doubts, please do not hesitate to contact us, we're always there for you! 

It is reliable, fast, secure. My clients easy to find what they need.

Great staff

Hi Jovan, 

Thanks for giving us a positive feedback! 

As always, feel free to contact us anywhere and anytime! :) 

Running my ecommerce shop has never been easier. Installation on my server was a snap. Customizations are so simple with the features embedded into the software. Plugins are plentiful in the market.

Xcart amazing

Hi Richard, 

Thanks a lot for giving us feedback, these are very kind words you wrote and we appreciate your attitude. 

Have a great day! 

A Nice Platform that is Scalable

Hi Bryan, 

Thanks for sharing your feedback, we appreciate that! 

Regarding the upgrade issues, we work really hard on improving the updates system, it would be great if we could investigate the issue but I guess it's irrelevant now. (I can see you reported an issue back in July) 

Anyway, with any small question or issue, please feel free to contact us, we're there 24/7 to give a hand. 

Have a nice day! 

Please do 

My company needs to constantly streamline its workflows, to minimise manual input and automatically check details, such as EU VAT numbers.  X-Cart v4 has suited my business well, and I will shortly be running my business on X-Cart v5.  I cannot wait to start using its enhanced features.

Why X-Cart?

Hi John, 

Thanks for giving us a 5-star and for being a loyal customer for over 5 years! 

BTW, John, our team are at eCommerce EXPO in London now, should you be there, please come by at stand N59, they'll be glad to see you! Or contact them by email to schedule a personal meeting. 

Overall I really love the software, just trying to create work-a-rounds for the few issues we are having until something more permanent comes along; either from the developers or a better addon.

Great e-commerce software with constant updates and plenty of additional addons

Hi Jonathan, 

Thanks for sharing your feedback, it's nice to hear you like our software! 

Regarding the Facebook feed, it can be tricky to set up, can you possibly contact our support team at support@x-cart.com ? They will do their best to find a solution, seems like they can fix it. 

Have a great week! 

Gave me more control over every aspect of my business

Hi Sean, 

Thanks a lot for your honest review, we do appreciate it! 

Regarding the inventory data - which of it does the feed lack? Could you please describe that to our customer service in chat or by email (support@x-cart.com)? They'll be sure to help you out. 

Overall its a great product for the money.
Free version if great.
The business version is perfect for the money.
Multivendor license is overpriced.
The ultimate is crazy-expensive for what it offers.

Good value for the money.

Hi Pedro, 

Thanks a lot for your thorough review! 

First of all, it's nice to hear you find X-Cart easy to customize! We have a whole team making sure it stays so. :) 

Also, I have forwarded the description of the issues with Custom CSS & JS and with the cache implementation to the technical team for investigation. They will contact you soon for the details. 

Should you have any questions, please feel free to contact customer support by phone, in chat or by email (support@x-cart.com). 

Have a great day! :) 

Xcart is as good as you are willing to invest into it. But there are many easier solutions out there. That isn't  yo say that X-cart is not a fully featured shopping cart website solution. It is.

X-cart is a Great Solution For Some

Used them for a client's shopping cart. Lots of features and flexibility but not easy to understand.

Great out-of-the-box solution but not the easiest or prettiest to ue

X-Cart is a fast, feature rich, dependable shopping cart!

I used Prestashop, Opencart, Oscommerce in past. Now working with X-cart 5 running in cloud.
The best thing from my point of view is the ability to highly customize the cart to my needs and in case if something goes wrong, their support can help really quick. Great service. I will stay with X-cart for sure :)

Used Prestashop, Opencart, Oscommerce. Chose X-cart 5

I'm using X-Cart 5 + their Enterprise hosting for our site. It turned out to be times cheaper and faster than Magento. I do recommend it.

Very cost-effective

I've used X-Cart for years, then it just got to be too annoying to explain to customers who were going to manage their own site. It's very hard to use, takes a long time to find how to do simple tasks, even for a developer. As a developer, it's not very flexible when it comes to coding, and does tend to take up a too much valuable time to configure and set up.  For years they would just keep building on top of what they already had, new code sprinkled over the old code, making it so you have tons of files to customize and way too bloated.

And forget about upgrading, it's a major pain having to download the files, upload them (and in a specific order, if you miss a few upgrades) and there are always issues with the site after upgrades are performed.  Customer service is not free -- you can't simply email them with a question, you have to pay for it, and they always try to sell you coding on top of that, rather than just tell you what you need to do (even though you're already paying for their attention) and they take too long to respond. I think they are located in Russia, but even then, they take so long to get back to you with anything useful, and it ends up being a lot of back and forth just trying to explain what you're asking... The whole experience ends up being too costly, and the software is too monotonous and stressful to use.

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