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Actionstep

4.2

(133)

Build your firm advantage with Actionstep.

Last updated: November 2024

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Actionstep Reviews (2025)

Overall rating

4.2

133

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Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.03/10

Reviews by rating

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Pros and cons

“The system is a great concept. Great robust software that, if working properly, would allow practitioners to set up what they want by way of workflows and templates for each practice area.”

Andrew G.

Director

“The search feature is fantastic, I like the website design, I like the customer service.”

Kelci D.

paralegal

“I like the ease of use and intuitive format of the software. I have worked in a number of different law firms with a number of different software packages, and Actionstep is by far the best.”

Paula K.

Lawyer

“It has the worst customer service. No one responds and when they do, they don't get the problem and you have to explain yourself again and again.”

Benard C.

Office Manager

“There are no workable precedents in my field (conveyancing – I also pay $49 for the add on). I found errors in the documents and some documents are out of date (by a number of years - and versions).”

Christopher C.

Director

“Yet the website still advertises the pricing as being "per user", which is clearly misleading. I have tried to speak to someone at Actionstep about this situation but have been ignored.”

Dominic B.

Principal and Director

133 reviews

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