App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
B2Chat
5
31
4
8
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
B2Chat Multiagent & MultiChannel
Last updated: March 2026
B2Chat Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Responses
N/A
Autoresponders
N/A
Campaign Management
N/A
Slack
A single place for team communication and workflows
0.1
Value for money
Starting price
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Activity Dashboard
N/A
Automated Responses
N/A
Autoresponders
N/A
Birdeye
AI-based webchat assistant for business conversations
0.2
Value for money
No pricing info
Starting price
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Activity Tracking
N/A
Automated Responses
N/A
Autoresponders
N/A
Text
AI-powered support that turns every chat into revenue.
0.4
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Automated Responses
N/A
Autoresponders
N/A
Campaign Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Automated Responses
N/A
Autoresponders
N/A
Campaign Management
N/A
0.4
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
AI Copilot
5/5
Autoresponders
5/5
Top Features
Access Controls/Permissions
N/A
Automated Responses
N/A
Campaign Management
N/A
0.2
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Automated Responses
N/A
Autoresponders
N/A
Campaign Management
N/A
0.3
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Automated Routing
5/5
Top Features
Access Controls/Permissions
N/A
Autoresponders
N/A
Campaign Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Autoresponders
N/A
Campaign Management
N/A
Chatbot
N/A
0.3
Value for money
No pricing info
Starting price
0.4
Functionality
Canned Responses
5/5
Access Controls/Permissions
4.8/5
Alerts/Notifications
4.6/5
Top Features
Activity Tracking
N/A
AI/Machine Learning
N/A
Campaign Management
N/A
0.7
Value for money
Starting price
0.6
Functionality
API
5/5
Automated Routing
5/5
AI/Machine Learning
4.5/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Campaign Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
AI/Machine Learning
N/A
Chatbot
N/A
Chat/Messaging
N/A
0.8
Value for money
Starting price
0.3
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
API
N/A
Automated Responses
N/A
Autoresponders
N/A
0.3
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Automated Routing
5/5
Automated Responses
4.5/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
0.2
Value for money
Starting price
0.3
Functionality
2-Way Messaging
N/A
A/B Testing
N/A
Agent Interface
N/A
Top Features
Access Controls/Permissions
N/A
Automated Responses
N/A
Autoresponders
N/A
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Automated Responses
4.6/5
Top Features
Access Controls/Permissions
N/A
API
N/A
Autoresponders
N/A
0.6
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Ad hoc Query
N/A
Top Features
API
N/A
Automated Responses
N/A
Autoresponders
N/A
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
AI Copilot
N/A
Alerts/Escalation
N/A
Alerts/Notifications
N/A
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Campaign Management
N/A
0.3
Value for money
No pricing info
Starting price
0.4
Functionality
AI/Machine Learning
5/5
Automated Responses
5/5
AI-assisted Development
N/A
Top Features
Activity Tracking
N/A
Campaign Management
N/A
Chatbot
N/A
0.7
Value for money
No pricing info
Starting price
0.3
Functionality
A/B Testing
N/A
AI Copilot
N/A
AI Summarization
N/A
Top Features
Access Controls/Permissions
N/A
Automated Responses
N/A
Autoresponders
N/A