These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.
No cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.
Likelihood to recommend: 10/10
ReachMail provides our association with a user-friendly process for getting communications out to our members, and it had a great analytics system for us to monitor and identify who is engaged, and what content interests them.
Templates and user-friendly features make it possible for anyone to create great communication without any programming background.
I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.
Likelihood to recommend: 9/10
Easy, inexpensive and quick way to reach a large number of our customers,
Easy to use and lots of functionality options. Very good and quick customer and tech service.
I have not had any negative issues with this software yet!
Likelihood to recommend: 10/10
I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.
5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward. The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.
Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around. The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp. It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.
Thank you for your comments. We are working on enhancing the AutoResponders based on customer feedback. We have made some improvements in the past few weeks and more are pending in the near term. Feel free to let us know what you need. We always appreciate customer input.
List deletion is very simple. Just select the list and click the big red DELETE button. In your case, however, all your lists are tied to your drip campaign AutoResponders. Deleting them would break your drip campaigns. Our system is just preventing you from breaking your campaigns in this case.
For message design, we recommend you upgrade to the Message Builder we added about a year ago. It's a drag and drop editor that's a lot easier to work with that standard WYSIWYGs and it will always build mobile friendly messages. The WYSIWYG editor is still around for those with advanced knowledge of HTML and CSS, but for those that aren't experts, the Message Builder will do all the heavy lifting for you!
Likelihood to recommend: 5/10
I have had a positive experience with ReachMail and look forward to continued use.
I like that I can easily send mass emails keeping our membership and donors apprised of what is happening at our senior center. I also like that I can construct my emails and schedule to send them at a later date. The customer service is always very helpful and courteous as well.
I do not like the pre loaded templates. I feel they could be more user friendly especially when putting in pictures. Unfortunately, pictures cannot be made into custom sizes with the templates.
Likelihood to recommend: 8/10
Free (Send up to 15,000 emails per month, keep up to 5,000 subscribers) = $0
Bronze (<30k emails & <7,500 subscribers) = $10 per month
Silver (<70k emails & <10,000 subscribers) = $40 per month
Gold (<120k & <25,000 subscribers) = $70 per month
<350k & <50,000 subscribers = $180 per month
<650k & <75,000 subscribers = $360 per month
<800k & <150,000 subscribers = $599 per month
Custom plans are also available.
Charges for every thousand emails sent OVER each plan:
$10 plan (Bronze) = $1.50 per thousand
$40 plan (Silver) = $1.25 per thousand
$70 plan (Gold) = $1.15 per thousand
$180 plan = $0.91 per thousand
$360 plan = $0.81 per thousand
$599 plan = $0.74 per thousand