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Keela
5
139
4
147
3
21
2
3
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fundraising CRM that unifies fundraising and donor comms.
Table of Contents
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Keela - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Keela overview
Based on 314 verified user reviews
What is Keela?
By industry, Keela reviewers are most commonly professionals in non-profit organization management (58%). The most frequent use case for Keela cited by reviewers is nonprofit CRM (64% of reviewers).
What do users say about Keela pricing?
Most reviewers indicate Keela offers strong value for money, with affordable pricing and essential features included. Reviewers appreciate the straightforward pricing, discounts, and free trial, though some users report higher costs with increased contact limits.
What are the most popular integrations for Keela?
The Keela integration most frequently cited by reviewers is Stripe, a payment processing product rated 5.0 out of 5 for its integration with Keela.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Nonprofit Use
Streamlined user experience
Enhanced team connectivity
Data Import and Export
Customizable Forms
Security and Access Control
Keela’s user interface
Keela review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.0
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Keela?
Reviewers appreciate Keela for its comprehensive donor management, streamlined communications, and ability to centralize data, which helps teams stay organized and collaborate efficiently. They find the platform user-friendly, affordable for nonprofits, and value its customizable forms and integration options. Many highlight responsive customer support and ongoing improvements based on user feedback.
Users say Keela’s email campaign and reporting tools are helpful, though some find email customization and advanced features limited. They report a moderate learning curve, with training resources available, but mention occasional glitches and a desire for more robust customization and event management options.
Select to learn more
Who uses Keela?
Based on 314 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Keela's key features
Most critical features, based on insights from Keela users:
All Keela features
Features rating:
Keela alternatives
Keela
Starting from
160
Per month
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Starting from
250
Per month
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Bonterra EveryAction
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Keela pricing
Pricing plans
Pricing details:
Custom Pricing For More Than 10,000 Contacts
No pricing info
Features included:
- Unlimited Online Training
- Donor & Volunteer Management
- Email Marketing
- Unlimited Email Support
- Reporting & Analytics
- No Transaction Fees
- Membership Management
- Project Management
- CRM
- Automatic Receipts
- Integrations
- Unlimited Number Of Emails
- Unlimited Email Templates
- Grant Management
- Unlimited Donation Forms
- Compliant Tax Receipts (IRS/CRA/ACNC Compliant)
- Anti-Spam Compliance
- Automation
User opinions about Keela price and value
Value for money rating:
To see what individual users think of Keela's price and value, check out the review snippets below.
Rushna M.
Donor Care Lead
Arunmurugan S.
Project Manager
Keela integrations (11)
Integrations rated by users
We looked at 314 user reviews to identify which products are mentioned as Keela integrations and how users feel about them.
Integration rating: 4.8 (14)
“I use the Stripe integration for my previous CS licenses. Card connect is the current and they are both crucial for secure, easy online payments within the platform”
“It works. could be better though. Need that POS.”
Bridgette M.
Director of Growth and Strategy
Integration rating: 4.4 (11)
“No real need to integrate them.”
Stephanie D.
Owner
Integration rating: 3.8 (8)
Integration rating: 3.8 (8)
“This creates our website and our campaign faces.”
Nancy N.
Vice President of Program and Administration
Integration rating: 3.3 (8)
Integration rating: 4.3 (6)
“facile et visibilité sur les réseaux tiktok linked in,”
FLORENCE D.
fondatrice
Keela customer support
What do users say about Keela customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Keela customer support.
The majority of users highlight Keela's customer support as responsive, helpful, and quick to address questions or issues.
A significant portion of users appreciate that support staff are knowledgeable, friendly, and build ongoing relationships with clients.
Frequently reported by users, Keela's team listens to feedback and implements changes, making users feel valued and heard.
Broad user base finds the self-help resources clear and comprehensive, with support available when further assistance is needed.
Support options
Training options
To see what individual users say about Keela's customer support, check out the review snippets below.
“Most importantly, Keela’s customer support is exceptional -the team is responsive, helpful, and genuinely supportive whenever we need assistance.”
Jacquie R.
CEO
“The customer support is outstanding which is valuable because there are so many features.”
Catherine C.
Events and Chapter Communications
“Our organisation is understanding and patient, so it is the lack of any communication with ongoing requests that frustrates us, as we have no idea what to expect.”
Roz R.
CEO
Keela FAQs
Keela has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Keela used for?
Keela is a cloud-based fundraising CRM designed to help nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device. Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks. Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts. Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.
Q. Does Keela support mobile devices?
Keela supports the following devices:
Android, iPhone, iPad
Q. What level of support does Keela offer?
Keela offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support
