Cin7 Omni Features & Capabilities

Cin7 Omni

Dynamics 365

ShippingEasy

Cin7 Omni makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and 3PL integration.

3PL Management

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Alerts/Notifications

Application Management

Archiving & Retention

AS2 Capability

Backorder Management

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Bills of Material

Catalog Management

Channel Management

Check-in/Check-out

Commission Management

Contact Database

Content Management

Cost Tracking

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Customization

Data Import/Export

Data Security

Data Synchronization

Data Transformation

Database Support

Delivery Management

Demand Forecasting

Discount Management

Distribution Management

Drag & Drop

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Exceptions Management

Financial Management

For B2B

For Retail

Forecasting

Gift Card Management

Import/Export Management

Integrated Business Operations

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Kitting

Label Printing

Labeling

Layaway Management

Loyalty Program

Mail Order

Manufacturing Inventory Management

Marketplace Integration

Merchandise Management

Mobile Access

Multi-Channel Management

Multi-Channel Marketing

Multi-Currency

Multi-Location

Multi-Store

Multiple Format Support

Offline Access

Order Entry

Order Fulfillment

Order Management

Order Processing

Order Tracking

Ordering Automation

Payment Processing

Point of Sale (POS)

Procurement Management

Product Identification

Project Management

Promotions Management

Purchase Order Management

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Cin7 Core

Fishbowl

NetSuite

Brightpearl

Odoo 

InventoryCloud

Cin7 has transformed our small business - We absolutely love Cin7.

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

[sensitive content hidden] Made our overall experience great. No request was too small or difficult. 

Onboarding 

Horrible. There customer support was weak originally, now it is non existent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable.

Pathetic

Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Summit Review

Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions. 

Great Product but could be imporved with more user testing

Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer.

A solid inventory management system

Great onboarding experience, Great product

Inventory Management Made Easy

Great for Inventory Management

We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order management system that didn't support our manufacturing processes and had no integration with our accounting software. Cin7 has thankfully done the trick. If we hadn't found Cin7, we likely would've had to go with NetSuite or something like that, which is both significantly more costly and more complicated to integrate. I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes. 

The best omnichannel inventory and order management system we've found

Hi Keah,

Thank you for taking the time to share your review. They really help us to make our software and service better for you and other customers! It's great to know you've been enjoying the features Cin7 has to offer. As for some of the cons you've listed, we definitely understand those difficulties and can assure you that we're working on each and every one of them. Our training is being consistently improved in order to help our customers, and give you a great working knowledge of our product. 

We do appreciate your patience and understanding when it comes to our support. Cin7 is always growing and so is our support capability! I hope our software manages to exceed your business expectations all the same. We're always happy to hear and take on your feedback. Thank you for being a Cin7 customer, Keah!

Warmest Regards,
Erin (Marketing Team)

My overall experience is highly positive. The UX is great. Our integration specialist [sensitive content hidden] was incredibly patient and helpful throughout the entire process. Despite some internal challenges regarding our particular product (highly customizable), the overall functionality of Cin7 is exactly what our business needs for effective inventory and warehouse management.

Bustin Boards Co

We have only been live for two weeks but so far we have seen an increase in efficiency in order processing and inventory management. Having all of our data in one centralized location will have multiple benefits over time. 

DSS Games Review

transparency of quantity supply and details-updates real time - easy to use - Help button is a big help and easy to understand. I liked the feature that an agent can chat and assist offsite with an issue.

Amber's App Review

SLICK STOCK MANAGEMENT SYSTEM

Hi Kate,
Thank you for your awesome review! We are thrilled to hear you're having a great experience with our software and feel well-supported by our team. We look forward to your feedback once our updated B2B portal is in place and thank you for being a Cin7 customer.

I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning! 

good but complex 

Cin7 Omni review

i am using every day cin 7 in different things i am happy with all

Good Cin 7 to use

-The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option. 
-The accounting integration with Xero and QBO is very important 
-Cloud base is definitely a  must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Average Inventory Management System, good features, Expensive for small businesses 

Hi Ricardo, 

Thank you for your feedback. We're sorry that Cin7 isn't meeting your expectations. A senior account manager will call you to discuss the issues you're having, with the goal of improving your experience. Thank you for your patience, and we look forward to speaking with you soon.

Been great, other then a few problems here and there. 

super abrasive review

4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7.

5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it.

6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 

7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue.

8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices.  

Overall, very disappointed. 

NO General ledger and Not recommended if  you have large qty of inventory

Hi Amy,

Thank you for your feedback, we really appreciate hearing from you. One of our Technical support specialists will get in contact with you to discuss these issues.

I wathe new version was  very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success. 

Comprehensive software package and easy to use.

Very disappointed. All in one system was too good to be true.

Not recommended for retail omnichannel

We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS.  Thank you for taking the time to give us your feedback.

Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases.

So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features.

As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough.

The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility.

The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. 

So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform. 

Comprehensive inventory management software

Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers.  We look forward to the continued support and value you as a customer.

Our onboarding was long as we had specific requirements we wanted to fulfil before going live.  The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent,  patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project.  He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales.  Without Cin7 we would not have been able to fulfil the orders we the ease we did


Cin 7 Supported a 112% Growth in Sales 

Hi Suzanne, 

Thank you for your review! We're pleased to know that Cin7 is already bringing value to your business and has met your expectations. Thank you for being a Cin7 customer! 

Sincerely, 
Erin (Marketing Team) 

Terrible Custumer Support

Hi Elioth,
Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.


Cin7 Omni Features

Features Summary

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