DocuSign Features

DocuSign

Electronic signature & document approval software

4.74/5 (5,246 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Authentication
CRM
Completion Tracking
Compliance Tracking
Configurable Workflow
Contact Management
Content Management
Contract Drafting
Contract Lifecycle Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Security
Digital Signature
Document Analytics
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
Electronic Signature
Email Management
File Conversion
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Lifecycle Management
Mobile Access
Mobile Signature Capture
Multi-Party Signing
Pipeline Management
Pre-built Templates
Progress Tracking
Projections
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Secure Data Storage
Sell Side (Customers)
Single Sign On
Status Tracking
Tagging
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Authentication
CRM
Completion Tracking
Compliance Tracking
Configurable Workflow
Contact Management
Content Management
Contract Drafting
Contract Lifecycle Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Security
Digital Signature
Document Analytics
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
Electronic Signature
Email Management
File Conversion
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Lifecycle Management
Mobile Access
Mobile Signature Capture
Multi-Party Signing
Pipeline Management
Pre-built Templates
Progress Tracking
Projections
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Secure Data Storage
Sell Side (Customers)
Single Sign On
Status Tracking
Tagging
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Authentication
CRM
Completion Tracking
Compliance Tracking
Configurable Workflow
Contact Management
Content Management
Contract Drafting
Contract Lifecycle Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Security
Digital Signature
Document Analytics
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
Electronic Signature
Email Management
File Conversion
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Lifecycle Management
Mobile Access
Mobile Signature Capture
Multi-Party Signing
Pipeline Management
Pre-built Templates
Progress Tracking
Projections
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Secure Data Storage
Sell Side (Customers)
Single Sign On
Status Tracking
Tagging
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Workflow Management
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Mobile apps

iOS App


317,521 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


70,360 reviews

DocuSign Feature Reviews

25 reviewers had the following to say about DocuSign's features:

Mary T.

Easy to use

2019-08-10

DocuSign is very easy to learn and use. In the real estate industry, it's vital that documents can be sent securely.

Pros

Easy to copy in third, non-signing parties.

Cons

Having to purchase access to the mobile app for creating envelopes via mobile.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

DocuSign

2019-10-11

overall experience has been very good, to-date nothing to complain about. I would recommend DocuSign to clients and friends

Pros

Overall software authorization rules helps scale business activity as parties to the contracts or signatories can review and approve documents remotely.

Cons

Nothing to complain here, I have been shopping around and overall quality of the product, pricing and support is on par with competitor in the authorization and document management market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex T.

The Best Option for Creating Legally Binding Project Proposals

2019-12-03

Overall, this software saves our company an incredible amount of time with project proposal management and provides a great paperless solution to legally binding contracts.

Pros

The best part about using this software has to be its ease of use and its vast amount of third-party integrations.

Cons

The worst part of using this software has to be its outdated user interface design. The design seems to not be up to date with modern trends and practices which makes using some of the features not pleasant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Streamlined Contract Management

2018-06-18

Modern contract management and tracking.

Pros

Docusign prevents this and allows us to track progress.

Cons

Looking for more development on the analytics side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Manmeet D.

Docusign for Salesforce

2021-06-14

Overall it's good - I think it does the job of sending documents but it isn't quite a fully robust contract management tool.

Pros

Docusign is a good tool for sending documents electronically, especially contract/quotes/sales orders.

Cons

Especially when it comes to user permission syncs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Investment Management company, 1-10 employees)

Docusign the night away

2019-08-01

But dont like how document management works on the platform.

Pros

Mobile implementation and document uplof

Cons

Annoying to manage large number if documents

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

use for contract signing

2018-05-15

Love it for contract signing - real estate management

Pros

Love the ease of use and the ability to upload the correct contract for document signing.

Cons

really can't find too many down falls to this. maybe if there was more an api for some of the management companies we work with

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Immanuel J.

Excellent product for electronic document workflow management

2018-11-27

Pros

Every transaction is well recorded for historical reporting and audit purposes. It offers the users to customize their signatures.

Cons

Customizing the product requires an admin to put lot of learning to understand all the features. Cost overruns sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul M.

Useful & Convenient

2020-12-16

DocuSign makes it easier to keep track of documents that need to be signed and also streamlines the process.

Pros

The best part about DocuSign is it is integrated with our project management software, Procore.

Cons

My only complaint is that when using it through Procore, files attached in Procore will automatically attach in DocuSign and sometimes the files are too big and DocuSign will not load.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanuj D.

Verified Reviewer

Best solution for managing electronic signatures

2021-07-17

We use to send documents to customers and clients to get esignatures from them.

Pros

It also has a mobile app which makes it much more flexible and convenient.

Cons

I just faced a problem long ago while integrating DocuSign with Salesforce platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Ruchir G.

Great innovative product

2018-12-13

Easy conversion of physical documents into e-docs.

Pros

Its seamless integration with document management systems and cloud based information systems has allowed it to provide easy interface for the user and vendors alike.

Cons

Excess data can still overload the product making it render slowly or at times failing to render important parts of a document.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marshall G.

Industry standard for Electronic Documents

2021-06-11

It goes without saying that the pandemic has shifted not only essential functions into the digital space, but has changed the expectations of what should be done electronically. If you can't offer most/all services online, including form signing, you're at a disadvantage.

Pros

Have used a number of e-sig platforms while purchasing real estate, and this is by far the easiest to use and most feature rich.

Cons

God dashboard with all completed documents and search feature.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley M.

Docusign is the solution to all document execution needs

2018-11-16

It is a game changer for the real estate industry and any industry where contracts are frequently executed and passed back and forth.

Pros

Both roles require frequent document signing between several parties in order to operate.

Cons

It is truly an excellent product with a great UI, it is feature rich and a breeze to use.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Taddes K.

Makes managing and signing contracts and documents efficient and safe

2019-07-23

Very positive, overall!

Pros

DocuSign revolutionizes paper-based contracts and transactions by creating a digital trail of signatures and modifications.

Cons

There are some cases where files are not persisted/stored for long enough, so it can be hard to access old contracts and signed documents. More persistence and future access would be a big improvement.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Loiane G.

Embrace the future and stop wasting paper and time

2020-02-02

It even works for most users on a mobile device.

Pros

There are a number of great dashboard views that make it easy to track which documents are still pending or have been completed.

Cons

There are still cases where someone will have issues viewing/signing documents and that can be frustrating when I want so badly to depend on the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony B.

DocuSign in a remote work world

2021-03-31

It has allowed all of our partners to cut down on physical paper, has made document turnaround time faster, and has allowed the remote workforce to continue to operate efficiently.

Pros

DocuSign is easy to use, straightforward, and effective for all of our HR clients across all levels of the workforce and management. With so many employees now working hybrid and remote shifts, the days of signing "in-person" are coming to an end.

Cons

All users have reported positive feedback, and DocuSign has been seamlessly adopted by all users.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

Simple and Easy to Use

2020-07-22

I am always glad when I am provided the ability to sign documents using DocuSign

Pros

They provide an API so that you may integrate their technology into your own App or website which is very good for developers.

Cons

On the user side, DocuSign is rather simple, but on the admin side, it can be a quite cumbersome process in terms of file management and editing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric W.

Very good

2020-09-23

I really like using DocuSign to sign and send documents for signatures but the management aspect of keeping up with transactions is clunky and not well thought out

Pros

It’s digital signing experience is really about as perfect as it gets and they have done a good job improving on it over the last few years

Cons

Document management is clunky and unfriendly for newer or less experienced users Costs more than the competition

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yeni O.

Beats all other esignature alternative.

2018-06-18

Pros

Every document sent and received via docusign is encrypted and this keeps us save from third parties who may want to sniff on our data.

Cons

I will like to see more reportage as regards documents we receive via Docusign, and integration with third party solutions need be encouraged and improved upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul H.

Verified Reviewer

Essential

2016-01-07

The system is incredibly easy to use and works very well on mobile devices (we use a split of iOS and android).

Pros

Incredibly easy to use Works on mobile devices End users can understand the system and adopt it quickly Cut costs on paper and courier fees

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 201-500 employees)

Makes Signing Documents a Breeze

2019-08-18

DocuSign has been excellent for my company, it has allowed clients to sign documents from anywhere and not have to worry about finding a scanner or fax machine.

Pros

Along with being easily accessible on computers it has mobile platforms that are easy to use from the AppStore and GooglePlay.

Cons

Sometimes the mobile applications can be a little shaky.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Meagan N.

Where was this years ago?!?!?!?!

2019-12-05

I am able to send documents to clients and they can sign from anywhere.

Pros

I absolutely love that no matter if a client can come in or not to sign documents that is no longer an issue!

Cons

This has made my life so much easier as well as time management for the practice and myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonny D.

Docusign Agreement Cloud - Secure, mobile, reliable

2019-09-18

It also works and operates well on desktop or mobile. Which is vital in today’s business ecosystem.

Pros

The platform is simple to use navigate and send documents. The brand is trusted and recognised, which gives customer confidence.

Cons

They do not offer proposal management and send like some other solutions which I would like to see under the brand to drive sales enablement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel T.

A handy program when you need it

2020-03-17

Any time you need to sign a contract like a lease, it is one of the best ways to keep track of your contract while making it easy for all parties to sign.

Pros

I really like how efficient this app made document signing between multiple parties. Having the ability for 3 people to sign a contract and immediately send each party a copy of that signed contract, is amazing!

Cons

I don’t handle particularly sensitive documents so it’s not a feature I use.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Easy to Get Documents/Contracts Signed

2019-09-06

This tool has really sped up our workflow and allowed us to focus on things other than contracts

Pros

-Super intuitive interface -Really easy to get setup and start sending documents to be signed -Able to sign on mobile devices is a huge plus!

Cons

-There isn't much documentation on how to create documents/forms within the system which is frustrating -I've experienced quite a few glitches that don't allow me to access the documents I need to

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more