We have been using Docusign for some time, to facilitate the proposals and contracts we create for our customers regarding their agreements with us for using our applications and buying/selling textbooks through our company. We have been extremely pleased with how easy it is to utilize this software (assuming the customer *reads* the instructions and document). It has made the process much easier to track. We have saved so much time in creating, sending, editing, and receiving the documents versus previous methods; hard-copy creation/editing/mailing and also emailing documents. It is much easier for us to keep track of where we are in the process as well. We have also been able to free-up actual space in our offices. We, traditionally, kept hard copies of all versions of the proposals and contracts. Now we can do this electronically, and are able to access any version much quicker. This has also helped us to save money on supplies such as paper, toner, filing cabinets, etc., as well as man hours for filing, retrieving, purging, shredding, etc. We make sure to keep multiple electronic, thumb-drive and cloud backups, just to be safe. We are very happy with Docusign and have no plans to change.
Occasionally, we have issues with the entire document, pdf, transferring once completed. Usually this is attributed to user error, though. We have found that several of our customers tend to visually scan the document without reading it fully, and then want to go back to make edits after they have already completed and signed.