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Esker Logo

Esker

Unlocking Positive-Sum Growth with AI-Driven Solutions

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Esker Pricing, Features, Reviews and Alternatives

Esker product overview

Price starts from

1

Per month

Other

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals, and strengthen collaboration between companies by automating the cash conversion cycle.

Key benefits of using Esker

Solutions:

  • Purchasing: Automate the creation, tracking and approval of online purchase requisition and order forms and streamline supplier invoice processing.

  • Accounts Payable: Capture, track and process supplier invoices, verify and approve invoices ready for payment, and record invoice data in your ERP.

  • Sales Order Processing: Automate the entire order entry process from when you receive the customer order, to verifying it, routing it for approval, and sending it to your ERP.

  • Accounts Receivable: Automate the sending and archiving of customer invoices and enable your customers to pay invoices online.

  • Document Delivery: Use Esker to send business documents via cloud fax and mail services directly from your desktop.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Knowledge Base
    24/7 (Live rep)
    FAQs/Forum

    Training options

    Live Online
    Documentation
    Videos
    Webinars
    In Person

    Esker pricing information

    Value for money

    4.5

    /5

    33

    Starting from

    1

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Esker features

    Functionality

    4.5

    /5

    33

    Total features

    100

    13 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Third Party Integrations
    API
    Customizable Reports
    Workflow Management

    Functionality contenders

    Esker users reviews

    Overall Rating

    4.6

    /5

    33

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.04/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    10

    2

    0

    0

    Pros
    Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
    Its a good Value from a SAAS provider. Good Customer Service and easy implementation.
    It's very user friendly and I also like the reporting features (especially the ability to create new reports).
    Cons
    If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors.
    Use all fields from both documents and receive errors that we are sending fields that do not exist.
    We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Esker Sales Order Processing has enabled us to reach big goals

    Reviewed 3 years ago

    Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.

    Pros

    Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.

    Cons

    We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great OCR SOP Option

    Reviewed 3 years ago

    Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.

    Pros

    reporting down to the individual field level helps gauge cost to serve

    Cons

    Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Difficult Implementation Sketchy Documentation

    Reviewed 3 years ago

    If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.

    Pros

    EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.

    Cons

    The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Order Entry

    Reviewed 4 years ago

    It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.

    Pros

    What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.

    Cons

    Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Esker cuts order entry time drastically!!!!!

    Reviewed 3 years ago

    With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.

    Pros

    I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.

    Cons

    The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.

    Esker FAQs and common questions

    Q. What type of pricing plans does Esker offer?

    Esker has the following pricing plans:
    Starting from: $1.00/month
    Pricing model: Subscription


    Q. Who are the typical users of Esker?

    Esker has the following typical customers:
    Large Enterprises, Mid Size Business


    Q. What languages does Esker support?

    Esker supports the following languages:
    Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Spanish


    Q. Does Esker support mobile devices?

    Esker supports the following devices:
    Android, iPad, iPhone


    Q. Does Esker offer an API?

    Yes, Esker has an API available for use.


    Q. What other apps does Esker integrate with?

    Esker integrates with the following applications:
    Sage CRM, SAP Customer Experience, Oracle Service, NetSuite, Infor CRM


    Q. What level of support does Esker offer?

    Esker offers the following support options:
    Phone Support, Email/Help Desk, Knowledge Base, 24/7 (Live rep), FAQs/Forum

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