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Esker Pricing, Features, Reviews and Alternatives
Esker product overview
Key benefits of using Esker
Typical customers
Platforms supported
Support options
Training options
Esker pricing information
Value for money
4.5
/5
33
Starting from
1
Per month
Other
Pricing options
Value for money contenders
Esker features
Functionality
4.5
/5
33
Total features
100
13 categories
Most valued features by users
Functionality contenders
Esker users reviews
Overall Rating
4.6
/5
33
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.04/10
21
10
2
0
0
Chad M.
Chad M.
Overall rating contenders
Chad M.
Verified reviewer
Building Materials, 501-1,000 employees
Used daily for 2+ years
Review source
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Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.
We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.
Nathan R.
Consumer Goods, 10,001+ employees
Used daily for 6-12 months
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Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.
reporting down to the individual field level helps gauge cost to serve
Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.
Nancy W.
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
Review source
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If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.
EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.
The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors...
Anonymous Reviewer
Verified reviewer
Outsourcing/Offshoring, 1-10 employees
Used daily for 2+ years
Review source
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It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.
What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.
Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.
Linda F.
Automotive, 10,001+ employees
Used daily for 1-2 years
Review source
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With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.
I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.
The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.
Esker FAQs and common questions
Q. What type of pricing plans does Esker offer?
Esker has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription
Q. Who are the typical users of Esker?
Esker has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Esker support?
Esker supports the following languages:
Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Spanish
Q. Does Esker support mobile devices?
Esker supports the following devices:
Android, iPad, iPhone
Q. Does Esker offer an API?
Yes, Esker has an API available for use.
Q. What other apps does Esker integrate with?
Esker integrates with the following applications:
Sage CRM, SAP Customer Experience, Oracle Service, NetSuite, Infor CRM
Q. What level of support does Esker offer?
Esker offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, 24/7 (Live rep), FAQs/Forum
Common Esker comparisons
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