Esker Pricing, Features, Reviews & Comparison of Alternatives

Esker

Document process automation software

4.59/5 (34 reviews)

Esker overview

What is Esker?

Esker is a document process automation software that automates manual tasks and transforms paper-based methods into electronic workflows. The software has specific solutions to manage the purchasing, accounts payable, sales order processing, and accounts receivable processes. Esker tracks all document-related transactions, validates and extracts data, automates approval workflows, and monitors activity through real-time dashboards. It also handles online document delivery.

Esker can be used to manage the entire procure-to-pay process, from browsing a catalog of approved supplier items, to creating and approving purchase orders. The software then automates accounts payable procedures such as receiving, verifying, and archiving supplier invoices.

Esker can also be used to automate sales order processing, from receiving and routing orders, to extracting data, verifying orders, archiving them, and sending them to your ERP for processing. The accounts receivable features of Esker automate invoice delivery, customize invoices, and process online customer payments.
www.esker.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

Canada, United Kingdom, Australia, Germany

Supported languages

English, French, German, Italian, Spanish
Esker screenshot: Manage your invoices in EskerQuit Paper with Esker: Document Automation Made EasyEsker screenshot: Esker sales order processing dashboard

Esker user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.4
  4.7
Chad Molen CSCP, CPIM

Esker Sales Order Processing has enabled us to reach big goals

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.

Pros
Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.

Cons
We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan Ray

Great OCR SOP Option

Used daily for 6-12 months
Reviewed 2019-11-18
Review Source: Capterra

Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.

Pros
reporting down to the individual field level helps gauge cost to serve

Cons
Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nancy WILSON

Difficult Implementation Sketchy Documentation

Used daily for less than 6 months
Reviewed 2019-08-22
Review Source: Capterra

If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.

Pros
EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.

Cons
The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating! The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc.. Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day. There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Linda Foley

Esker cuts order entry time drastically!!!!!

Used daily for 1-2 years
Reviewed 2019-11-28
Review Source: Capterra

With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.

Pros
I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.

Cons
The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Order Entry

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.

Pros
What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.

Cons
Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Esker pricing

Contact Esker for pricing info

Esker features

API (771 other apps)
Activity Dashboard (692 other apps)
Activity Tracking (367 other apps)
Audit Trail (370 other apps)
Auditing (402 other apps)
Automatic Notifications (565 other apps)
Billing & Invoicing (341 other apps)
Compliance Management (462 other apps)
Customizable Reporting (456 other apps)
Data Import/Export (431 other apps)
Document Management (407 other apps)
Document Storage (355 other apps)
Inventory Management (516 other apps)
Inventory Tracking (384 other apps)
Monitoring (352 other apps)
Real Time Data (375 other apps)
Real Time Reporting (334 other apps)
Reporting & Statistics (663 other apps)
Third Party Integration (527 other apps)
Workflow Management (491 other apps)

Videos and tutorials

Additional information for Esker

Key features of Esker

  • Online purchase requisition/order forms
  • Supplier invoice processing
  • Procure-to-pay transaction tracking
  • Receive & scan PO invoices
  • Automated sales order processing
  • Validate & transmit invoices
  • Invoice delivery
  • Online invoice payments
  • Invoice archiving
  • Automatic transaction verifications
  • Transaction reporting
  • Integrated character recognition technology
  • Automatic customer notifications
  • KPI dashboards
  • Analytics & audit trails
  • ERP system integration
  • Automated approval workflows
  • Fax/ mail document delivery options
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Benefits

Solutions:

Purchasing: Automate the creation, tracking and approval of online purchase requisition and order forms and streamline supplier invoice processing.

Accounts Payable: Capture, track and process supplier invoices, verify and approve invoices ready for payment, and record invoice data in your ERP.

Sales Order Processing: Automate the entire order entry process from when you receive the customer order, to verifying it, routing it for approval, and sending it to your ERP.

Accounts Receivable: Automate the sending and archiving of customer invoices and enable your customers to pay invoices online.

Document Delivery: Use Esker to send business documents via cloud fax and mail services directly from your desktop.