BigChange - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate BigChange's scheduling capabilities for their efficiency and ease of use. They report that the drag-and-drop functionality simplifies job assignments and that the ability to view travel distances between jobs helps optimize scheduling. Users indicate that the system allows for clear visibility of engineers' schedules and workloads. However, some reviewers mention that navigating previously scheduled jobs can be cumbersome and that the auto-schedule capability may not always be reliable in certain environments like big cities with flats. Of the 34 BigChange users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Reviewers highlight the comprehensive nature of BigChange's customer database, noting its ability to store extensive information for each client and site. They appreciate the custom fields for bespoke information and the ease of accessing job updates and historical data. Users find it important for managing preventative maintenance and contracts. However, some mention issues with the emailing capabilities and the need for fewer pop-ups to improve usability. Of the 20 BigChange users who gave detailed accounts of their use of Customer Database, 95% rated this feature as important or highly important.

Users report that BigChange's real-time scheduling is valuable for managing dynamic and reactive work environments. They appreciate the instant dispatch of jobs to field workers' devices and the ability to make quick amendments to schedules. Reviewers indicate that this capability helps reduce travel time and fuel costs, and improves response times for emergency calls. Some users note occasional lagging issues when adding jobs, but overall find the capability responsive and easy to use. Of the 31 BigChange users who gave detailed accounts of their use of Real-time Scheduling, 94% rated this feature as important or highly important.

Reviewers feel that BigChange's mobile access is critical for field-based operations. They report that the app allows engineers to update information onsite and access job details on various devices. Users appreciate the offline mode and the ability to connect via tablets with cellular capabilities. Some mention that the app can feel slow or clunky at times, and that the mobile interface could be improved for better usability. Overall, they find it essential for maintaining productivity on the go. Of the 41 BigChange users who gave detailed accounts of their use of Mobile Access, 90% rated this feature as important or highly important.

Reviewers indicate that BigChange's billing and invoicing capabilities streamline financial processes and improve cash flow. They appreciate the integration with accounting software like Xero and Sage, and the ability to consolidate multiple invoices. Users report that the system enables quick invoicing and clear job referencing. However, some mention issues with VAT settings and the need for better financial document management. Overall, they find the capability easy to use and beneficial for their accounts department. Of the 27 BigChange users who gave detailed accounts of their use of Billing & Invoicing, 81% rated this feature as important or highly important.

Users report that BigChange's calendar management is helpful for planning and scheduling work for engineers. They appreciate the ability to view and manage resources, including checking availability and managing holidays. Reviewers highlight the ease of dragging jobs across different resources and the flexibility of viewing the calendar in various formats. Some mention that overbooking is not always visibly clear and that the calendar could be more user-friendly with additional tweaks. Overall, they find it useful for managing tasks and to-do lists. Of the 27 BigChange users who gave detailed accounts of their use of Calendar Management, 81% rated this feature as important or highly important.