Kickserv Reviews

Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy.

We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.

Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app.

I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

The reports are too complicated to get simple reports.

Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing Support@kickserv.com if you have any questions regarding the reports or software. Our team is here to help. :)

Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)

Some features they are on PC but not on mobile.

Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :)

Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times.

Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign.

I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone.

The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks.

Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review.

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

The home page is useless. Some of the reporting functions need work.

Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

Real time scheduling, mobile use, files attachments, work order creation

Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more.

Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback.

Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

I can't think of anything right now that I'd change.

Thank you Beverly, for taking the time to leave us the SUPER review!

I like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management.

There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed.

Thank you for taking the time to leave some feedback, Judy. We greatly appreciate it. We would also like to gather some more information about your services. Perhaps we can lend a hand.

I like th efunctunality with QB The lead tracking is excellent Technician tracking is great

Custom reports are difficut The app needs better functionality Needs to have abolity to have multiple estimates for same opportunity

Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience with us.

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition.

App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs.

This software is so easy to use, and gives us excellent flexibility and control over our scheduling. We love it!

Making additions to existing jobs is a little bit cumbersome.

Thank you so much for your kind words, Ted. We really appreciate you taking the time out to share your experience with us.

This system has been the fastest and most efficient quote building tool I have ever used. The ease of use has allowed for me to efficiently build quotes while on site with customers, and effectively allowed for me to close more deals on site than with any other platform I have used. The fact that everything is done in-platform, from quote building to delivering to customers, simplifies my internal process. It’s also nice to have the audit trail that lets me know if a customer has received and viewed the quotes I have sent out, leading to more effective follow ups.

Everything about this software has suited my needs well, so I really don’t have any complaints.

Hello Tyler, SUPER review! Thank you for your time and thoughts. Please know that we really do appreciate your company doing business with us for over 3 years!

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Hi Sandy, SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

The interface is extremely easy to use, and maneuver through. It is also very simple to create your own custom fields, reports, and track data.

There is no way to track inventory, and modifying customized work orders can sometimes be a nuisance.

Hello James, Thank you very much for your time and the review. Your viewpoints were insightful. We are happy to hear how easy it is for new users to learn the flow of Kickserv and get started. We certainly do have inventory on our roadmap of feature requests. It remains a feature that our Quickbooks and Xero integrations do very well. We should discuss how we can enhance the customization of templates such as work orders with each other. I'll reach out to you directly. Thank you again for your review.

It is overall easy to customize to fit our needs. There are many features we use and I'm sure many more we don't. Allowing other employees to view, create notes and have user access is very helpful for our business. Also, the search option is great. When forgetting what address is associated with what customer, the search option is a helpful go-to when looking for a random piece of information.

I wish it was easier to navigate online "help topics". While the customer service on the phone is great, it would be nice to access online articles. I haven't found them especially helpful. Also, when clicking on a customer and then accessing the jobs in their profile, it has been very frustrating seeing old jobs come up first. I don't want to see 2014 jobs, I'd rather see the ones I'm currently on,...

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Very easy to use, many reports available based on data we enter into system. The custom reports are awesome, you can build any that are needed. For a small company, 3 years old that I just started working for 1 year ago, they needed the push to use it to its capacity and we are now getting information out of it that is very valuable for growth.

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Hello Jo-Ann, thank you for the review. What could we do to get the extra stars?

The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email. The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.

The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones. Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it. When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.

The software is very organized, easy to navigate through, I like that there's more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus!

There really isn't anything I dislike about this software. Recently, the Kickserv Team had to do a massive switch over, customers from their old software switched over to the new one and it caused problems across the board. However, our business didn't suffer too much and Kickserv's tech team was on a solution right away! I also really appreciated their update blog while they were fixing everything. We also had a problem with syncing to Quickbooks and Quickbooks locking our ability to change contact info from Kickserv. But that's been fixed as well!

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth. We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Able to change as needed, and easy to integrate with Quick Books. Easy to contact a real person in tech support.

Don't feel that the phone/tablet app is user friendly

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Kiran, we appreciate your feedback and regret the mix-up in communication. We take pride in putting our customers first, and are constantly working on ways to improve our customer experience. As you know by now, we responded to Brittany's call for support within 4 hours (after business hours on Thursday). Unfortunately, it seems you were not made aware of that response until late Friday. We welcome...

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The ability to view my schedule on my Android phone was the primary reason that I chose Service Sidekick almost two years ago. I'm so glad that I did! Our previous scheduling information could only be accessed while out in the field if the secretary was still at the office or by remote log-in once I got to a computer. With Service Sidekick I am able to pull up my schedule while eating lunch, enter...

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The only real negative that i have to offer is that when scheduling work for a contractor that will be at an address that is not their home office. Their office address always appears on the printed work order and it can and has caused confusion. Meaning that my guys have shown up at the contractors personal home, embarrassing. There might be a way to simplify it for recurring business partners that work in other places like a remodeling General contractor. Also, with so many features, i feel like i am only skimming the surface of what Service Sidekick is capable of. My New Years resolution is to learn to use it even more effectively.

We do have a new template for work locations and this user was given that new template so you can display the parent and child location.

Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK. Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it. Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine. Price - I get excellent...

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Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased. Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order. Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.