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NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

NetSuite Reviews

Reviews Summary

Pros

Overall its good as in it does what it needs to do, and then some. It's useful but feel at times we are only touching the capabilities of this software other then really utilizing it.

Mo K.

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We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.

Anonymous Reviewer

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Netsuite is the best available option at the moment. It's very intuitive when it comes to navigating the software and their customer service is great if you need assistance with something.

Hannah F.

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Cons

Since it is so customization it is a little more difficult to learn. It is a bit costly and you pay per seat so if you need to have 1 person have multiple seats then it could get a little more costly.

Crystal C.

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While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies.

Anonymous Reviewer

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To add insult to injury, NetSuite made us renew the license while the tool was in development (late!) and we were not using it.

Anonymous Reviewer

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Overall rating

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81%
positive reviews
89%
would recommend this app

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729 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great ERP

Reviewed 3 years ago

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Pros

- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

Cons

- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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NetSuite Review

Reviewed 4 months ago

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Pros

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Cons

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The software is easy to use

Reviewed 19 days ago

Excellent for using daily and managing transactions

Pros

It links all the Purchase Orders automatically to other applications. The tool bar is easy to use and very well organized.

Cons

I like everything about this software except the price is a little more expensive compare to similar accounting softwares

Overall Rating
  • Value for money
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Don't Use NetSuite

Reviewed a year ago

Implementation was a nightmare. During Go Live, they lost us tens of thousands of dollars by deleting dozens of sales by accident. Every aspect of it is not user friendly and requires extensive coding knowledge. It is completely the wrong choice for smaller businesses.

Pros

They sold it really well and their sales team was very enthusiastic and engaging.

Cons

It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value Cloudbased ERP - Best cloud solution on the market

Reviewed 3 months ago

Great experience overall. Time to implement took 6 months, but could have completed in 4. We waited longer to get system configured to meet more of our needs. Have maintained our subscription since 2013 and really like the ease of configuration and always being on the latest version and can take advantage of improvements without added cost for the most part. The business intelligence and reporting is excellent and it is easy to expand the use of the software and add new companies as business grows.

Pros

True cloud based subscription ERP solution, have not had to hire any IT staff, robust business intelligence, highly configurable to meet business needs, always on the latest version at no additional cost, extensive partner network, easy to expand as business grows, multi-company, multi-currency, good CRM capabilities and very reasonable price for what you get (less than cost of one good IT person).

Cons

Not crazy about NetSuite support cost/value. They offer good support, but their costs are much higher than their partners. We shifted our support to their partner network for scripting and reporting needs after a few years. Also, their pricing can be a bit of a challenge, but is reasonable. They eventually want to get everyone to pay their retail subscription price, however, they deeply discount...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Pros and Cons - Don't fall for their sale pitch

Reviewed 8 months ago

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to...

Pros

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Cons

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Extremely robust and customizable, yet archaic, poor interface, and too expensive.

Reviewed 9 months ago
Pros

The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Cons

Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NetSuite Review

Reviewed 3 months ago

The overall experience has been positive. Support is very good.

Pros

Ability to write saved searches that use the data any way you wish. It was a lot of work, but I basically implemented the software myself with the NetSuite team. The key is to stay on schedule. The migration went smoothly from the old software.

Cons

Software is never 100% of need fulfillment. There are a few quirky issues. e.g. A/P voucher unable to post to employee receivable account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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You must have a plan in place

Reviewed 2 months ago

OWNER AND DEVELOPER Strategy spreading sharing across all network and devices

Pros

We develop for our communities across the globe ONELOVE we spreading all benefits with effortless commit

Cons

It for the world to use for opportunities businesses development

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Still deciding

Reviewed 10 months ago

I am still undecided on my over all feel for it. It has a lot of functionality, but has a big learning curve on how to use all of it.

Pros

It has a lot of functionality and available data. It is customizable for your business and your individual needs.

Cons

It can be clunky at times and not as user friendly as I would like, but I am still learning the software.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful ERP

Reviewed a year ago

It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.

Pros

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Cons

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Cloud Based System

Reviewed 2 years ago

It just made everything faster and more efficient. Purchase Orders, Invoices, reports could all be done electronically and without much effort. There was a system log to hold people accountable. Anything late, altered, changed, etc could be seen and noted(date, person, and time down to the second). Departments no longer had to wait for a meeting to know their budgets. They could log in and see the numbers in real time. The customer service team always responded fast and helped me with the problems I had. We could also store invoices and check copies onto their secured server. So basically this helped the office become more efficient while going green.

Pros

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Cons

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A future proof platform for your business

Reviewed 2 years ago

It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.

Pros

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Cons

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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NetSuite - Great ERP for mid-size/private companies

Reviewed 2 years ago

NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Pros

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The...

Cons

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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After you climb a steep learning curve, NetSuite is incredibly powerful.

Reviewed 3 years ago

We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Pros

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite...

Cons

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system. There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful program with quirks

Reviewed a year ago

Before NetSuite, we were split between separate programs, NetSuite allowed us to do all business in one program - customer service, order processing, inventory, purchasing, shipping, accounting. It is able to integrate with many other programs, allowing for (mostly) seamless order sync'ing and live inventory levels. Essential with a company selling wholesale, retail and a direct to consumer website.

Pros

- great reporting and searching tools - combines all company needs - customer records, transactions, accounting, inventory - easy to integrate with most major programs - highly customize-able - easy to assign "roles" to employees to only access what they need in their positions - mostly easy to use and informative help section

Cons

- searching and reporting can be tricky with label names differing - expensive to start, maintain and update - quirks that shouldn't be an issue - like applying credit memos to sales orders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Integrated Cloud based software simplifies overall control of company

Reviewed 2 years ago
Pros

The fact that you always have access to all your information and that it is always current. Do not have to worry about the security of my information. System is updated on an ongoing basis. Integrated ERP and CRM. Everyone in the company has access to information regarding their area of responsibility.

Cons

We have partnered with Netsuites for the long term. We rely on them not to exploit the fact that we are tied in with them on a subscription basis. We have no guarantees with regards to future pricing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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NetSuite - Robust and customizable, but everything is an add-on.

Reviewed 2 years ago

NetSuite is a robust ERP system that I would generally recommend for medium to larger businesses. If you can get past the implementation phase, it is generally very easy to maintain. If you need a lot of customization for your business processes, be prepared to manage and test the customization extensively, as there are lots of nuances that can be missed during the testing phases that can prove very difficult later to fix when additional workflows or scripts are in place.

Pros

It's a reliable, secure, and easily accessible cloud service. The platform is robust, and has highly customization forms and reporting, as well as a a lot of integration potential.

Cons

The software is very expensive, and a lot of times, you will need to do heavy customization to have it fit your needs. You will need at least one full time staff on hand to manage the software as an administrator, and the training is very expensive as well. Most advanced features are an add-on, and are not cheap either. While robust, this software isn't ideal for smaller businesses because of its price...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Industry leading ERP software

Reviewed 2 years ago
Pros

Having worked with a number of different ERP systems over the years I find NetSuite by far the easiest to use not only in terms of usability but also from an Admin and configuration point of view. The interface is bright and easy to use and the ability to customise dashboards is a real advantage. From an admin and business use point of view I also find it excellent. The standard functionality is...

Cons

Generally I don't have too may cons regarding NetSuite. Sometimes the support can take a while to reply, but that may be more due to timezone differences. Also NetSuite can occasionally roll out bundle updates which change functionality without too much notification. The same is also true of system maintenance, which can sometimes be during business hours, but again this is more due to time zones.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Out of the Box

Reviewed 5 months ago

Netsuite is a great out-of-the-box ERP. The base ERP package offers everything you need to get an average business running -- in the cloud. The implementation can be very quick and straightforward or a real nightmare. The system is not intuitive to understand, but it is not overly complex. Customizations (even simple ones) require more effort than they ought to take. My advice for those scoping out...

Pros

Out-of-the-box functionality Ease of use Cloud, cloud, cloud! Overall very stable platform Fully customizable* API allows for endless integrations

Cons

Implementation can be a nightmare depending on who you get and how proactive you are in advocating for your needs. Lots of customization options, but you will need a good hire or a big wallet for the Netsuite Solutions Consultants. Not simple for your average non-tech user to understand all of the system functions UI is not pretty Support is lacking -- better of troubleshooting on your own unless you want to shell out (a lot of) money for the mostly useless support/consultants.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Not for the feint of heart but very powerful

Reviewed 4 years ago

If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity. I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process...

Pros

Power and flexibility.

Cons

Complex.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NetSuite is the best accounting/program out there!!

Reviewed 4 years ago

Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

Pros

NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload...

Cons

It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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The sky is clear in the cloud

Reviewed 2 years ago

We have been using NetSuite for roughly a year. There were a lot of growing pains. People did not like change. However it is getting better. We are constantly learning new things about the system.

Pros

It is more user friendly. We were previously on PeopleSoft Financials for approximately 20 years. It was highly customized and there were a lot of system limitations as far as reports and queries. More of our users are able to run system reports for themselves such as the AR Aging Report. NetSuite offers more flexibility. It communicates better with other systems that we use. I like being able to access NetSuite from any computer since it is in the cloud. With our previous software, we had to access the system through a VPN if we were outside of the office. I like the global search box

Cons

There are still limitations on some of the saved searches as far as how it pulls in information. For instance, for an AP Report, it can pull in invoice numbers with the vendor, date, amount. If I want it to pull in the check number, this will cause additional lines on the report. I don't like the journal upload process works. If there are multiple errors in a journal that is being uploaded, only the first error is identified. You have to go through multiple attempts in order to find all the lines with errors. This is time consuming.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful but complex

Reviewed a year ago

Overall we can invoice customers, pay bills, and report on finances - so it works well. I do feel like I needs more in-depth training now that I've had more time in the system. We also just use a fraction of what I believe it's capable of.

Pros

It's so intricate and complex that I know I could set it up to do whatever I wanted or needed to report on... Implementation team was very thorough trying to understand how our business processes work. Integration with Salesforce (via Celigo) is useful. Keeping track of orders, what's been invoiced and what's been paid, etc. is straight forward.

Cons

... but it's so complex that even making minor adjustments (I.E. edit the invoice template) that it takes a lot of time to research how to do it. There is a Help site, but it's not very useful. You can buy different levels of Support - which I disagree with. Since we only have the minimal option (only help if something is broken), I have to search online forums to figure out how to make even the minor tweaks. I wish there had been more training on how to make overall setup adjustments. Our implementation ended before some of the smaller/minor parts were setup. We would need to purchase more hours to finish.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NetSuite SPI

Reviewed 2 years ago
Pros

Customization of forms, printed forms, reports, workflows, searches, filters, financials, and user interface.

Cons

limitations on reports, searches, and hard coded functionalities.

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