Ordoro Reviews - Pros & Cons, Ratings & more

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Ordoro

Web-based

Windows

I am impressed with ease of using the products and the friendly customer service. I strongly recommend the service for all e-commerce user.

We especially love the huge savings on USPS shipping costs. And their support is outstanding.

Additionally, the Ordoro team is has been great at providing customer service, generally responding to support emails within less than an hour, and always being super friendly and helpful.

I was also very impressed by their willingness to reach out to their customers to make sure they are happy with their services.

President

Integration is great with multiple platforms. Easy to use simple feature and easy to use more advanced features that are less intuitive but available if you know how to do it.

Sessional Lecturer

The workflow is logical and makes a lot of sense. They try to get as closely integrated as possible to other systems and I can appreciate the great software they have built.

Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.

My issues were always resolved quickly. I am extremely pleased with the service provided by the Ordoro team.

We would like to eventually process orders with Ordoro as well. We are really happy with the product.

The very few times we needed to reach out to the Ordoro Support team was usually related to error codes. On occasion, the documentation on the error code was lacking.

Lab & Logistics

Ordoro is a solid platform for inventory management and shipping fulfillment. It is easy to use and gets the job done.

Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner.

For what I need to do Ordoro is just perfect. It is easy to use, it does what I need (drop shipping) and the monthly cost is reasonable.

C.E.O.

The software linked perfectly to my couriers and made shipping simple. I didn't need to input anything, and all of my labels were created automatically.

Owner

Sometimes I get error messages communicating with my sites.

Integrates well with BigCommerce and Amazon. Good inventory tracking.

Director of eCommerce

Having been in the product dealing with actual orders and issues daily for the past 3 years, I sometimes felt that I knew a better way to attack a problem than their team did.

I use to Had write all of my order from each site I sold on but that quickly became difficult ordoro works with all of the sites I use and offers shipping discounts.

Stamps.com

Management of Things

Endicia

I am using Ordoro, after trying them last year for a while and than dropping them, have found them now to be a great shipping channel. 

I sell on my web site, Amazon, eBay, Etsy and hopefully have some sales this year on Shopify.

Ordoro collects all but my web site, which I enter manually.

Than I can pick between USPS (which runs via Endicia), UPS or Fedex. Whoever is cheapest gets the shipment, great for me, as some shipments are 2-3 pound some 30 pound. (I ship live plants).

Very happy with Ordoro. I save more than the $25 a month fee easy in the spring, summer and fall.

Great program, already saved the fee

I spent about a month thoroughly searching for the right backend fulfillment software for my eCommerce business. I read up on numerous blogs, articles, and reviews. There were definitely some big name guys out there that I considered, but at the end of the day, I went with Ordoro and I'm so glad I did! I would highly recommend Ordoro to anyone else looking for a fulfillment app for their business.

Excellent App and Excellent Customer Service To Back It Up!

We use Ordoro to integrate our warehouses with various channels and to write-back accurate stock levels.
We're really happy with the service so far and we look forward to developing more integrations in the future as we expand our business to new territories. 

Great App, Amazing Customer Service!

Ordoro handles all of our shipping. Our brand, My Magic Mud, has gone from 1 location to 270 in a 9 month period and this solution has grown with us. For the price, there's nothing out there I'd rather use. They also save us a lot on shipping with their discounted USPS rates. I have no affiliation with them nor reason to write this review other than out of gratitude for the technology they've created that allows my little startup to compete with large companies.

Been using Ordoro for years and couldn't be more grateful.

We are a startup company that is rapidly growing. Ordoro helps us manage our inventory through several sales channels. The Chat box allows us to ask questions which the Ordoro team answers very quickly. The inventory management systems allows us to sell the same product over several different channels while keeping the inventory live and up to date on all the channels. The program automatically loads up the orders for the day, once we get in the office in the morning its just open and start, no waiting time on loading orders, just open and get to work. The packing list section provides all packing lists with ease, also providing a pick list with quantity and area of the Item. The Product Order section is very easy to work with, I use the low inventory of products section in order to see what products need a resupply, it is as simple as click order more enter a quantity and boom your PO is ready. We create several PO's over the course of the day, the program knows which items go to which PO without any mix ups. I have used programs in the past that mix up the products in PO's leaving my suppliers very confused. Overall, Ordoro is the best program out there for your growing business, it allows growth through dropshipping, inhouse shipping, it also uses a dashboard to keep track of daily sales, shipping costs, total orders, monthly sales, and the most sold item. Ordoro is also a work in progress and the staff is very open to hearing new ideas that can help with streamlining your business process. I would recommend Ordoro to every Ecommerce business out there, whether small or large Ordoro saves you and your employees time.

The best all around inventory and shipping management program

We've been using Ordoro for over two years and we couldn't be more pleased. What we love: tiered pricing; we're not locked into a contract; the order and inventory management modules were very, very easy to learn and use; shopping cart integration is a breeze. We especially love the huge savings on USPS shipping costs! And their support is outstanding. Between online videos that guide you step-by-step and great documentation, it covered 99% of what we needed to know. The few times we had to reach out to the Ordoro Support team, the response was very timely. We highly, highly recommend Ordoro.


Ordoro: Great Order & Inventory Management Software!

We use Ordoro every day, and besides their easy to use platform their customer service is top notch! After vetting a number of platforms similar to Ordoro I couldn't be happier with our decision.

Exceeded Expectations

My experience with Ordoro has been nothing but fantastic. We sell through out Magento store, eBay, and Amazon. As the company owner, I tried many different shipping utilities before settling on Ordoro. Ordoro easily aggregates all of our orders into one place for simple management.

Previously, we would spend at least an hour a day inputting orders, getting shipping quotes, and printing labels. The same exact process (for more orders) now takes roughly two minutes. Additionally, the Ordoro team is has been great at providing customer service, generally responding to support emails within less than an hour, and always being super friendly and helpful.

Well worth the $25 a month, and we could not be happier!

Perfect for Multi-Channel Fulfillment

We've been using Ordoro.com for about 6 months now with our Amazon sales. Ordoro has made our order processing significantly faster and easier. An added bonus is we save money on postage as well.

Makes Work Easier

Ordoro has been helping us sell on multiple ecommerce channels fora few years now, and we couldn't be more satisfied! All all orders from Etsy, Amazon & Shopify come to one place to ship & track inventory. It makes everything easier.

Helped Make my Business Run Better 

The perfect adjunct to an online business

Gamechanger for my business

We're overall very pleased and our switch to Ordoro was seamless. The implementation and customer success teams have been responsive, helpful and very friendly. 

A great, all-encompassing inventory & shipping management solution

Thank you, Chris! We're so glad to hear you've seen the value in our all-in-one platform. We're very excited about our mutual continual growth!

Really great.  [SENSITIVE CONTENT] in support is awesome, she is patient and very helpful!

I have been using ORDORO for about 8 months.  It generally does what is says it does, BUT.

Pros:  Easy to set up and get running.  If you have a lot of SKUs from other places, you can import it with spreadsheets.  Shipping module is simple and easy for the most part.

Cons:  Kit/bundle totals do not add up correctly and WILL cause you to oversell if your inventory gets low.  I have pointed this out to them repeatedly and their response has ranged from "no one else is having problems with it" to "We know about it but it is low on the priority to get fixed".  I have many kits with 10 of an item.  If your inventory level is 6, it will tell your sales channels that you have a full kit to sell!  If your inventory level is 16, it will tell your sales channels that you have 2 kits to sell!  Since when does 6/10 = 1?
If you make a mistake with the description or SKU, you CANNOT edit it yourself!  You have to put in a help ticket!
For $200 a month I expected better.

Does what it says....BUT

Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.)

Paul, Thank you for the detailed review. Here are my comments.

Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit left. We are fixing this in the next version of kitting.

Customer Support: I agree there are some things you need a help ticket for. But as you know, we respond to these requests within the same day, if not within minutes. We offer unlimited phone support because we know our users sometimes stretch the product beyond what it is built to do. Unlimited phone support is also our way of identifying new features.

Pricing: You fit in the $199 plan based on high usage (multiple channels, advanced features like kits, large number of SKUs). Thank you for being an Ordoro customer for this past year.

Our company has been using Ordoro for several years.  We manufacture and distribute unique garden supplies.  Orders come from all over the world, thru the company website into our Ordoro site, after which the orders are processed, pick lists created, invoices/packing lists generated, inventory managed, and shipping labels printed.  We can process as many as 30-50 orders an hour, but couldn't function effectively/efficiently if we hadn't come across Ordoro.  BUT, best of all, they have probably the best support team of ANY online app I have ever run across...if I notice a problem, my email is answered (or I may even get a phone call) within an hour, usually, and I have never waited more than a half day for a more complicated issue.  A very service-oriented group, with an excellent work ethic.  If anyone needs an all-inclusive, simple-to-use shipping program, THIS IS THE ONE!!!

support from ordoro is incredible

We are just ramping up a multi-channel online sales effort and we are using Ordoro for routing all the orders.  We are not live yet, but I have to say that their customer service and support are fantastic.  Quick friendly email and phone call responses and openness for new features are an everyday experience.

The product has worked completely as stated.



Fantastic Customer Service at Ordoro

First Time User

I'm an online retailer with multiple shopping carts.  I  reluctantly chose Ordoro to link all the carts together and provide us with  the shipping solutions for our complexity of orders.    Not only has their support staff helped us make the transition with ease, but they are constantly enhancing their system to make our lives easier and easier.  As of late, they have really moved forward with some ingenious and time saving shortcuts to cut down on our order processing time.  Whether we're creating multple lables, multiple pack slips or multiple drop ships, it's all done with less and less man hours and more  and more efficiently.   We are not currenlty using their inventory management component, but may be in the future.   The latest we are embracing is the ability to list suppliers associated with each product.  We plan on growing with Ordoro for many years to come.  

Ordoro is moving in all the right ways...  

We recently moved our e-commerce solutions to WooCommerce and were looking for a system that would allow us to enter our order information into one system.  We found Ordoro.  I personally installed it and had some questions about the functionality so I sent a note to customer support.  Elle from their team contacted me and ran through my questions and we figured everything out.  All of this was done with no sales questions or pitch.  They have my business now and in the future.

The best support and service

I've been using Ordoro for a year and a half along with Big Commerce.   Took some learning but Ordoro's customer support has been fantastic.  Kristen replies to emails in a very short time as do any phone calls to Ordoro for support.  Now that I'm familiar with its use and backend, its a simple and cost effective shipping solution.  I'm glad Ordoro now has tiered pricing since it was getting expense as I reached the order threshold.   My only wish list item would to have a better PO and product listing interface.  Overall I recommend Ordoro for small to medium size shipping solutions.  Their customer support is what has kept me a customer.

Great product for shipping

Awesome support and service

I have been using Ordoro for a couple of months now. It has an excellent interface and an easy way to track inventory. They also have a great Kit option that will still allow you to track inventory even when you are selling the same SKU in multiple product bundles. We would like to eventually process orders with Ordoro as well. We are really happy with the product.

excellent inventory software!

We were pretty happy all around. Every once in awhile something an issue arose but we were always able to get ahold of someone (sometimes even their CEO) to help us resolve the issue quickly. 

We have had our fair share of operational struggles and Ordoro was definitely a step in the right direction! Highly Recommend. 

Excellent Service - Fairly Robust Functionality

For what I need to do Ordoro is just perfect. It is easy to use, it does what I need (drop shipping) and the monthly cost is reasonable. 

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