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ordoro Reviews

Reviews summary

Pros

They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see.

Jeff L.

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We especially love the huge savings on USPS shipping costs. And their support is outstanding.

Kathy P.

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Ordoro offers a free account for those who don't ship much or are a growing business, which is huge. The free edition comes with quite a few nice features that make our shipping more automated.

Manny J.

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Cons

Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast.

Carl S.

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Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working.

Duane W.

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I have pointed this out to them repeatedly and their response has ranged from "no one else is having problems with it" to "We know about it but it is low on the priority to get fixed.

Paul M.

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Overall rating

4.7

(57)

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95%
positive reviews
100%
would recommend this app

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57 reviews

recommended

Overall Rating
  • Ease of use
  • Customer support

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Ordoro - Rockstar Employee

Reviewed 5 years ago

We are a small eCommerce business in the RV parts and RV Accessories space www.MakariosRV.com. We were at a transition phase for growth and could not really justify the expense of an additional employee, this is when we began our search for an intangible approach versus a tangible. Ordoro represents our latest employee and removes the human error factor. IT takes a little time to setup, but after setting up - it is fantastic.

Pros

Processing purchase orders directly from our eCommerce platform. Creating shipping labels from different carriers and printing them and then the software goes one step further and updates our eCommerce platform with the tracking numbers. Sure, other software performs similar tasks and this software Ordoro excels with the above mentioned tasks with very little effort on our behalf. Rockstar employee just happens to fit in with the rest of the team!!!

Cons

One improvement would be the final step in the process and this would be obtaining the tracking information from the vendors the purchase orders are pushed with a call and push back into the eCommerce platform. This will be the Bugatti in the SaaS platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplified Shipping

Reviewed a year ago
Pros

The software linked perfectly to my couriers and made shipping simple. I didn't need to input anything, and all of my labels were created automatically.

Cons

Setting up the automatic printer wasn't as seamless as I would like.

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

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great app !

Reviewed 5 years ago

Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner!

Pros

Friendly technical support and service Fast customer service Desire to add features Works as advertised

Cons

No reseller program;rarely, some easily solved glitches when upgrading software

Overall Rating

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    Simple Software from caring people who truly understand what you need

    Reviewed 6 years ago

    I was looking for a solution to support my business and the Ordoro software and have been a pleasure to work with. For their software, it was easy to implement, they have robust user manuals and videos that makes their system very simple and intuitive to use. The learning curve is short unlike other complex systems. The workflow is logical and makes a lot of sense. They try to get as closely integrated...

    Pros

    5+ Customer Support Simple System that is truly well thought out Awesome USPS rates Super Simple

    Cons

    Greater drop ship support such as attaching shipping labels and warehouse location inventory levels

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Maybe the best customer service anywhere!

    Reviewed 4 years ago
    Pros

    Ordoro's customer service should be the model that more business' use. They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see. Bravo, to Ordoro!

    Cons

    Their advanced features, like the inventory or PO features, which come with higher priced versions are not available to the smaller users as they are a bit cost prohibitive. It makes me anxious to build my company just to have these features at my disposal. I wish they had even an Inventory and PO Light Version for the smaller users.

    Overall Rating

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      Ordoro lives up to the hype

      Reviewed 6 years ago

      Ordoro Basic is exactly as promised. A comprehensive system for managing orders and shipping. Since I started using Ordoro, my orders have gone out faster, my shipping costs have gone down significantly, and fulfillment of orders takes up a much smaller portion of my day. The best part about it all is that my customers are happier and much more likely to leave favorable reviews, reorder, and try different products we order. Life was hard before Ordoro! I feel like now I can tell those old man stories like, "back in my day, we didn't have Ordoro. We had to copy and paste recipient addresses from Amazon to USPS.com through 15 miles in the snow uphill." Now orders are processed, labels are created and customers are notified in two clicks.

      Pros

      Great customer service Faster order processing Higher return customer rate Less time and headache

      Cons

      None yet. So far Ordoro has completely changed the way I do business

      Overall Rating
      • Ease of use
      • Features
      • Likelihood to recommend10/10

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      First Rate Customer Support

      Reviewed 4 years ago
      Pros

      User Friendly, Customize-able, Easy PO creation and inventory management, Great Postal Rates, Fast and consistent. Most of all - the best customer support we've ever come across after 18 years in eCommerce.

      Cons

      Better API communication with Bigcommerce would be a plus - but it's not a deal breaker by any means. Pitney Bowes API has been an issue - but this isn't ORDORO's fault. I'm pretty short on cons...

      Overall Rating

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        One Step Beyond

        Reviewed 6 years ago

        I admit it, I'm hard on vendors and I can't afford not to be. When you're sending out over 100 orders a day, sometimes more, you have to be on your game. It's customer's first, vendors last! Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast. Ordoro support calms me because they have the unique ability to listen, then act, efficiently creating a solution for my business. I like doing business with Ordoro because they walk the talk. Not many can!

        Pros

        Ability to listen and understand my issues! Support feedback is patient. Solutions will follow.

        Cons

        Unable to read my mind, but then who can?

        Overall Rating
        • Value for money
        • Ease of use
        • Customer support

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        Great Product, Even Better Company

        Reviewed 5 years ago

        We started using Ordoro in November of 2015. Because of our growth, our products are growing in exponential volume. Ordoro is scalable and easy to use. It was easily adaptable to our platform. Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.

        Pros

        The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.

        Cons

        Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.

        Overall Rating
        • Value for money
        • Ease of use
        • Features
        • Customer support
        • Likelihood to recommend10/10

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        Top Notch Service

        Reviewed 5 years ago

        Ordoro lets me manage orders from multiple sites, in one place! I can see orders and print shipping labels from Etsy, eBay, and my own business site. Being able to bulk print labels makes things go a lot faster. The pre-set options are extensive (even flat-rate padded envelopes, which cost more than regular flat-rate envelopes). It's easy too, to reprint labels (they save as PDFs). And it's easy to cancel labels too for a refund. I have only ever used USPS, but you can load money for other shipping services like UPS. Any time I've had an issue, Ordoro customer service has been amazingly quick to respond.

        Pros

        The ability to manage orders from multiple sites in one place. And it can communicate with e-commerce sites, to let people know their order shipped and to mark the order as shipped on those sites. PLUS the postage is significantly discounted.

        Cons

        Sometimes I get error messages communicating with my sites.

        Overall Rating
        • Value for money
        • Ease of use
        • Features
        • Customer support
        • Likelihood to recommend10/10

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        Excellent App and Excellent Customer Service To Back It Up!

        Reviewed 5 years ago

        I spent about a month thoroughly searching for the right backend fulfillment software for my eCommerce business. I read up on numerous blogs, articles, and reviews. There were definitely some big name guys out there that I considered, but at the end of the day, I went with Ordoro and I'm so glad I did! I would highly recommend Ordoro to anyone else looking for a fulfillment app for their business.

        Pros

        -Easy to navigate and user friendly interface. -Technically advanced and professional level quality. -Great features(especially the deep discounts off of regular USPS rates!) -Fantastic customer service for all your technical questions. -Many features that can be added on an as-needed basis. You only pay for what you need which is great! -Affordable -Reliable technology

        Cons

        I honestly cannot think of any at this time.

        Overall Rating
        • Ease of use
        • Customer support

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        Does what it says....BUT

        Reviewed 7 years ago

        I have been using ORDORO for about 8 months. It generally does what is says it does, BUT. Pros: Easy to set up and get running. If you have a lot of SKUs from other places, you can import it with spreadsheets. Shipping module is simple and easy for the most part. Cons: Kit/bundle totals do not add up correctly and WILL cause you to oversell if your inventory gets low. I have pointed this...

        Pros

        No pros were added to this review

        Cons

        No cons were added to this review

        Vendor response

        Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.) Paul, Thank you for the detailed review. Here are my comments. Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit...

        Overall Rating
        • Value for money
        • Ease of use
        • Features
        • Customer support
        • Likelihood to recommend10/10

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        The automation and customization has changed the way we ship!!

        Reviewed 4 years ago

        our mail orders went from being manually written across 3 platforms to automated and updated seamlessly across our 3 sites.

        Pros

        We really enjoy the automation and customization. We can pull orders from multiple sales channels. We can create manual orders and mass upload data as needed. We have all of our orders in one place and once shipped Ordoro then updates those orders not just locally but also across our other platforms. The shipping rates are also extremely competitive and we are paying way less than we were with basic postal rates.

        Cons

        We wish some of the branding options were included in the basic plan, having said that the start plan is perfect for smaller organizations that have outgrown their current manual method and are seeking a Goldilocks automated solution

        Overall Rating

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          Been using Ordoro for years and couldn't be more grateful.

          Reviewed 6 years ago

          Ordoro handles all of our shipping. Our brand, My Magic Mud, has gone from 1 location to 270 in a 9 month period and this solution has grown with us. For the price, there's nothing out there I'd rather use. They also save us a lot on shipping with their discounted USPS rates. I have no affiliation with them nor reason to write this review other than out of gratitude for the technology they've created that allows my little startup to compete with large companies.

          Pros

          It's unbelievably functional for the price. Saves on shipping as well. Ship fast and in bulk in seconds. I can process and ship out a hundred orders in just a few hours. Great pricing packages for small to medium size operations. Integrates well with BigCommerce and Amazon. Good inventory tracking. Constantly updating functionality.

          Cons

          I'd like to see more control over saving customer profiles. When I type a customer name, it saves the data and populates fields automatically, but I'd like to save changes and have control over what it future populates for easy reorder management. Doesn't have any good system for accounting that I could find. I also think Ordoro needs to provide some solid reporting mechanisms. But none of this stuff should be a deal breaker for any startup, smaller operation. Definitely not robust enough for larger companies or major fulfillment centers, but this software was created to empower the little guy!

          Overall Rating

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            The best all around inventory and shipping management program

            Reviewed 6 years ago

            We are a startup company that is rapidly growing. Ordoro helps us manage our inventory through several sales channels. The Chat box allows us to ask questions which the Ordoro team answers very quickly. The inventory management systems allows us to sell the same product over several different channels while keeping the inventory live and up to date on all the channels. The program automatically loads...

            Pros

            No pros were added to this review

            Cons

            No cons were added to this review

            Overall Rating
            • Value for money
            • Ease of use
            • Features
            • Customer support
            • Likelihood to recommend8/10

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            Great App, Amazing Customer Service!

            Reviewed a year ago

            We use Ordoro to integrate our warehouses with various channels and to write-back accurate stock levels. We're really happy with the service so far and we look forward to developing more integrations in the future as we expand our business to new territories.

            Pros

            Ordoro's customer service is first class, no problem has been to small for them to take on for us which we really appreciate. Ordoro's kitting options have made fulfilling our website bundle orders really easy.

            Cons

            We're looking forward to using Ordoro for more integrations with FBA warehouses worldwide. We'd love to see an overall view of our stock by warehouse in the future.

            Overall Rating
            • Value for money
            • Ease of use
            • Customer support

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            Ordoro: Great Order & Inventory Management Software!

            Reviewed 6 years ago

            We've been using Ordoro for over two years and we couldn't be more pleased. What we love: tiered pricing; we're not locked into a contract; the order and inventory management modules were very, very easy to learn and use; shopping cart integration is a breeze. We especially love the huge savings on USPS shipping costs! And their support is outstanding. Between online videos that guide you step-by-step and great documentation, it covered 99% of what we needed to know. The few times we had to reach out to the Ordoro Support team, the response was very timely. We highly, highly recommend Ordoro.

            Pros

            Easy to use; tiered pricing; no contract required; fast shopping cart integration; huge savings on USPS costs; outstanding online support and team

            Cons

            The very few times we needed to reach out to the Ordoro Support team was usually related to error codes. On occasion, the documentation on the error code was lacking.

            Overall Rating
            • Value for money
            • Ease of use
            • Features
            • Customer support

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            Good software or the order process and the inventory tracking

            Reviewed 3 years ago
            Pros

            With Ordoro you are able to create a list of suppliers, so that you can take care of each order by forwarding the order details to the relevant supplier in one click. Very easy to use, and you can see in one sec which are the unshipped orders to process all orders in time.

            Cons

            There is a problem with the sync/integration I think as it sometimes takes too much time to synchronize orders with the website/Amazon: it shows up after 10 minutes, or you have to manually update the orders. That can be frustrating.

            Overall Rating
            • Ease of use
            • Customer support

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            ordoro is TOP SHELF!

            Reviewed 7 years ago

            I have been using ordoro in conjunction with my web store for over a year now and I couldn't be happier...well, unless they sent someone here to box up my orders for me. Seriously, the product is one of those HUGE timesavers that I could NOT ever see going without. Just batching orders and printing labels without having to cut and past each line into USPS.com or FedEx saves is well worth the low cost...

            Pros

            No pros were added to this review

            Cons

            No cons were added to this review

            Overall Rating

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              Why I Chose Ordoro Over the Other eCommerce Apps

              Reviewed 8 years ago

              After shopping around for quite some time for an all-in-one web application to help me manage my online store as well as my eBay and Amazon accounts, I decided Ordoro was the one for me. There are quite a few companies that offer trial periods and I wanted to make sure I was completely satisfied before subscribing so I did some research and shopped around. In the end, I found Ordoro was the easiest...

              Pros

              -Quick and easy set up -Many features so it is powerful, yet still easy to navigate through and manage. -Outstanding customer service and friendly, down-to-earth staff. -Competitive price

              Cons

              No cons were added to this review

              Overall Rating

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                support from ordoro is incredible

                Reviewed 7 years ago

                Our company has been using Ordoro for several years. We manufacture and distribute unique garden supplies. Orders come from all over the world, thru the company website into our Ordoro site, after which the orders are processed, pick lists created, invoices/packing lists generated, inventory managed, and shipping labels printed. We can process as many as 30-50 orders an hour, but couldn't function...

                Pros

                There are so many features that create a smooth work flow pattern - they include importing orders from our e-carts, creating all the paperwork necessary for picking, packing, and shipping, including international orders.

                Cons

                rarely, some easily solved glitches when upgrading software

                Overall Rating
                • Ease of use
                • Features
                • Customer support
                • Likelihood to recommend10/10

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                Service After You've Closed Your Ordoro Account?

                Reviewed 5 years ago
                Pros

                There is a willingness to serve with Ordoro that is rare in business today. I had to close a company due to distributor misrepresentation. Several months later, after closing the Ordoro account, I had to ask for records when an internal backup source failed. Ordoro produced the records I needed when my account was no longer active. There were no questions and no delay. Great "former" customer service.

                Cons

                I didn't find anything lacking with Ordoro services.

                Overall Rating
                • Ease of use
                • Customer support

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                My Magic Mud runs on Ordoro

                Reviewed 7 years ago

                I can bulk print shipments instantly thanks to Ordoro. I've been able to scale up my business knowing full well that I can handle even enterprise level order numbers. I've been selling online for years and before this technology existed, shipping took hours! From beginning to end, I can now ship 60 orders in an hour. Ordoro gives me the ability to manage inventory levels across multiple channels....

                Pros

                No pros were added to this review

                Cons

                No cons were added to this review

                Overall Rating
                • Value for money
                • Ease of use
                • Features
                • Customer support
                • Likelihood to recommend10/10

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                Exceeded Expectations

                Reviewed 5 years ago

                We use Ordoro every day, and besides their easy to use platform their customer service is top notch! After vetting a number of platforms similar to Ordoro I couldn't be happier with our decision.

                Pros

                No pros were added to this review

                Cons

                No cons were added to this review

                Overall Rating
                • Ease of use
                • Customer support

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                Ordoro is moving in all the right ways...

                Reviewed 7 years ago

                I'm an online retailer with multiple shopping carts. I reluctantly chose Ordoro to link all the carts together and provide us with the shipping solutions for our complexity of orders. Not only has their support staff helped us make the transition with ease, but they are constantly enhancing their system to make our lives easier and easier. As of late, they have really moved forward with some...

                Pros

                No pros were added to this review

                Cons

                No cons were added to this review

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