ordoro Reviews

Processing purchase orders directly from our eCommerce platform. Creating shipping labels from different carriers and printing them and then the software goes one step further and updates our eCommerce platform with the tracking numbers. Sure, other software performs similar tasks and this software Ordoro excels with the above mentioned tasks with very little effort on our behalf. Rockstar employee just happens to fit in with the rest of the team!!!

One improvement would be the final step in the process and this would be obtaining the tracking information from the vendors the purchase orders are pushed with a call and push back into the eCommerce platform. This will be the Bugatti in the SaaS platform.

The software linked perfectly to my couriers and made shipping simple. I didn't need to input anything, and all of my labels were created automatically.

Setting up the automatic printer wasn't as seamless as I would like.

Friendly technical support and service Fast customer service Desire to add features Works as advertised

No reseller program;rarely, some easily solved glitches when upgrading software

5+ Customer Support Simple System that is truly well thought out Awesome USPS rates Super Simple

Greater drop ship support such as attaching shipping labels and warehouse location inventory levels

Ordoro's customer service should be the model that more business' use. They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see. Bravo, to Ordoro!

Their advanced features, like the inventory or PO features, which come with higher priced versions are not available to the smaller users as they are a bit cost prohibitive. It makes me anxious to build my company just to have these features at my disposal. I wish they had even an Inventory and PO Light Version for the smaller users.

Great customer service Faster order processing Higher return customer rate Less time and headache

None yet. So far Ordoro has completely changed the way I do business

User Friendly, Customize-able, Easy PO creation and inventory management, Great Postal Rates, Fast and consistent. Most of all - the best customer support we've ever come across after 18 years in eCommerce.

Better API communication with Bigcommerce would be a plus - but it's not a deal breaker by any means. Pitney Bowes API has been an issue - but this isn't ORDORO's fault. I'm pretty short on cons...

Ability to listen and understand my issues! Support feedback is patient. Solutions will follow.

Unable to read my mind, but then who can?

The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.

Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.

The ability to manage orders from multiple sites in one place. And it can communicate with e-commerce sites, to let people know their order shipped and to mark the order as shipped on those sites. PLUS the postage is significantly discounted.

Sometimes I get error messages communicating with my sites.

-Easy to navigate and user friendly interface. -Technically advanced and professional level quality. -Great features(especially the deep discounts off of regular USPS rates!) -Fantastic customer service for all your technical questions. -Many features that can be added on an as-needed basis. You only pay for what you need which is great! -Affordable -Reliable technology

I honestly cannot think of any at this time.

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Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.) Paul, Thank you for the detailed review. Here are my comments. Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit...

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We really enjoy the automation and customization. We can pull orders from multiple sales channels. We can create manual orders and mass upload data as needed. We have all of our orders in one place and once shipped Ordoro then updates those orders not just locally but also across our other platforms. The shipping rates are also extremely competitive and we are paying way less than we were with basic postal rates.

We wish some of the branding options were included in the basic plan, having said that the start plan is perfect for smaller organizations that have outgrown their current manual method and are seeking a Goldilocks automated solution

It's unbelievably functional for the price. Saves on shipping as well. Ship fast and in bulk in seconds. I can process and ship out a hundred orders in just a few hours. Great pricing packages for small to medium size operations. Integrates well with BigCommerce and Amazon. Good inventory tracking. Constantly updating functionality.

I'd like to see more control over saving customer profiles. When I type a customer name, it saves the data and populates fields automatically, but I'd like to save changes and have control over what it future populates for easy reorder management. Doesn't have any good system for accounting that I could find. I also think Ordoro needs to provide some solid reporting mechanisms. But none of this stuff should be a deal breaker for any startup, smaller operation. Definitely not robust enough for larger companies or major fulfillment centers, but this software was created to empower the little guy!

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Ordoro's customer service is first class, no problem has been to small for them to take on for us which we really appreciate. Ordoro's kitting options have made fulfilling our website bundle orders really easy.

We're looking forward to using Ordoro for more integrations with FBA warehouses worldwide. We'd love to see an overall view of our stock by warehouse in the future.

Easy to use; tiered pricing; no contract required; fast shopping cart integration; huge savings on USPS costs; outstanding online support and team

The very few times we needed to reach out to the Ordoro Support team was usually related to error codes. On occasion, the documentation on the error code was lacking.

With Ordoro you are able to create a list of suppliers, so that you can take care of each order by forwarding the order details to the relevant supplier in one click. Very easy to use, and you can see in one sec which are the unshipped orders to process all orders in time.

There is a problem with the sync/integration I think as it sometimes takes too much time to synchronize orders with the website/Amazon: it shows up after 10 minutes, or you have to manually update the orders. That can be frustrating.

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-Quick and easy set up -Many features so it is powerful, yet still easy to navigate through and manage. -Outstanding customer service and friendly, down-to-earth staff. -Competitive price

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There are so many features that create a smooth work flow pattern - they include importing orders from our e-carts, creating all the paperwork necessary for picking, packing, and shipping, including international orders.

rarely, some easily solved glitches when upgrading software

There is a willingness to serve with Ordoro that is rare in business today. I had to close a company due to distributor misrepresentation. Several months later, after closing the Ordoro account, I had to ask for records when an internal backup source failed. Ordoro produced the records I needed when my account was no longer active. There were no questions and no delay. Great "former" customer service.

I didn't find anything lacking with Ordoro services.

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