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ServiceBox Pricing, Features, Reviews and Alternatives
ServiceBox product overview
What is ServiceBox?
ServiceBox manages the end to end business process for the Commercial Service Contractor. With our web based software you can connect the office and the field techs instantly. Manage customer relationships, keep track of job sites, create quotes, work orders, scheduling, invoicing, payments, inventory, ongoing maintenance, recurring work, timesheets and much more. ServiceBox integrates seamlessly with QuickBooks Online, QuickBooks Desktop and Sage 50 (Canada).
Key benefits of using ServiceBox
Typical customers
Platforms supported
Support options
Training options
ServiceBox pricing information
Value for money
4.4
/5
100
Starting from
20
/user
Per month
Pricing options
Value for money contenders
ServiceBox features
Functionality
4.2
/5
100
Total features
82
14 categories
Most valued features by users
Functionality contenders
ServiceBox users reviews
Overall Rating
4.3
/5
100
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.2/10
38
50
12
0
0
Overall rating contenders
Ryan S.
Verified reviewer
Used daily for 1-2 years
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Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers
How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.
Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in. On the quoting side. I would like to see a template to speed up the time for standard estimates.
Hi Ryan, Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team! Have an awesome day! Your ServiceBox Team
Michael B.
Environmental Services, self-employed
Used daily for 2+ years
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I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.
Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.
The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.
Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team
Sara H.
Utilities, 11-50 employees
Used daily for 2+ years
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It is not what we thought it was going to be and does not function how we'd hoped.
I like the customization of categories and statuses. Also timesheets.
I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.
Hi Sara, Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs. Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly. Hope you have a great day, Your ServiceBox Team
Benjamin S.
Mechanical or Industrial Engineering, 1-10 employees
Used daily for 1-2 years
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My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.
I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team
Nathan C.
Construction, 1-10 employees
Used daily for 2+ years
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Works well for what we need to do.
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
ServiceBox FAQs and common questions
Q. What type of pricing plans does ServiceBox offer?
ServiceBox has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of ServiceBox?
ServiceBox has the following typical customers:
Freelancers, Mid Size Business, Small Business
Q. What languages does ServiceBox support?
ServiceBox supports the following languages:
English
Q. Does ServiceBox support mobile devices?
ServiceBox supports the following devices:
Android, iPad, iPhone
Q. Does ServiceBox offer an API?
Yes, ServiceBox has an API available for use.
Q. What other apps does ServiceBox integrate with?
ServiceBox integrates with the following applications:
Dropbox Business, QuickBooks Online Advanced, Sage 50cloud Accounting, Stripe, Quickbooks Online
Q. What level of support does ServiceBox offer?
ServiceBox offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum
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