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ServiceBox Pricing, Features, Reviews and Alternatives

ServiceBox product overview

Price starts from

20

/user

Per month

What is ServiceBox?

ServiceBox manages the end to end business process for the Commercial Service Contractor. With our web based software you can connect the office and the field techs instantly. Manage customer relationships, keep track of job sites, create quotes, work orders, scheduling, invoicing, payments, inventory, ongoing maintenance, recurring work, timesheets and much more. ServiceBox integrates seamlessly with QuickBooks Online, QuickBooks Desktop and Sage 50 (Canada).

Key benefits of using ServiceBox

  • ServiceBox unites your business and creates clear workflows for all the different parts of your service company. Rather than spending time trying to locate the information related to your business, all of your information is in one place.

  • Keep the office and the field in sync with our cloud based solution so all information can be accessed anywhere and work can be assigned any time.

  • ServiceBox is extremely flexible and so you can configure the software to the way you work. Don't need something - turn it off. We believe in keep it simple.

  • We are continually trying to make our products better. We never stop improving our software. That is where you come in. We invite you to contact us and send us your feedback so we can get better at what we do.... by listening to you. We are growing and we are committed to helping you do the same!
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    Webinars
    Videos
    Live Online
    In Person
    Documentation

    ServiceBox pricing information

    Value for money

    4.4

    /5

    100

    Starting from

    20

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ServiceBox features

    Functionality

    4.2

    /5

    100

    Total features

    82

    14 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    API
    Customizable Reports
    Workflow Management
    Data Import/Export

    Functionality contenders

    ServiceBox users reviews

    Overall Rating

    4.3

    /5

    100

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.2/10
    Rating distribution

    5

    4

    3

    2

    1

    38

    50

    12

    0

    0

    Pros
    The system is easy to use and super practical. Its a super great asset to have in your tool box.
    The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
    The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
    Cons
    However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
    It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
    Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Have had this system for a bit over a year now. Would never go back to our old system

    Reviewed 4 years ago

    Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers

    Pros

    How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.

    Cons

    Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in. On the quoting side. I would like to see a template to speed up the time for standard estimates.

    Vendor response

    Hi Ryan, Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team! Have an awesome day! Your ServiceBox Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Take it from a Seasoned Service Box user in the HVAC service field.

    Reviewed 2 years ago

    I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.

    Pros

    Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.

    Cons

    The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.

    Vendor response

    Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Needs to be quicker

    Reviewed 2 years ago

    It is not what we thought it was going to be and does not function how we'd hoped.

    Pros

    I like the customization of categories and statuses. Also timesheets.

    Cons

    I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.

    Vendor response

    Hi Sara, Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs. Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly. Hope you have a great day, Your ServiceBox Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Service box is great!

    Reviewed 2 years ago

    My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.

    Pros

    Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.

    Cons

    I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.

    Vendor response

    Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Requested review for ServiceBox

    Reviewed 2 years ago

    Works well for what we need to do.

    Pros

    The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.

    Cons

    Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

    ServiceBox FAQs and common questions

    Q. What type of pricing plans does ServiceBox offer?

    ServiceBox has the following pricing plans:
    Starting from: $20.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of ServiceBox?

    ServiceBox has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does ServiceBox support?

    ServiceBox supports the following languages:
    English


    Q. Does ServiceBox support mobile devices?

    ServiceBox supports the following devices:
    Android, iPad, iPhone


    Q. Does ServiceBox offer an API?

    Yes, ServiceBox has an API available for use.


    Q. What other apps does ServiceBox integrate with?

    ServiceBox integrates with the following applications:
    Dropbox Business, QuickBooks Online Advanced, Sage 50cloud Accounting, Stripe, Quickbooks Online


    Q. What level of support does ServiceBox offer?

    ServiceBox offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

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