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ServiceChannel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 facilities management system
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ServiceChannel - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
ServiceChannel overview
What is ServiceChannel?
ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location.
Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries.
With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively.
Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs.
With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers.
By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits.
Key benefits of using ServiceChannel
• By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively.
• Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records.
• When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring.
• ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance.
• Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes.
Starting price
Alternatives
with better value for money
ServiceChannel’s user interface
ServiceChannel pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.3
Customer support
4.4
Reviews sentiment
What do users say about ServiceChannel?
I appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions.
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Who uses ServiceChannel?
Based on 119 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceChannel's key features
Most critical features, based on insights from ServiceChannel users:
All ServiceChannel features
Features rating:
ServiceChannel alternatives
ServiceChannel
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No pricing info
Fracttal One
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No pricing info
MaintainX
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No pricing info
Limble
Starting from
No pricing info
ServiceChannel integrations (21)
ServiceChannel support options
Typical customers
Platforms supported
Support options
Training options
ServiceChannel FAQs
ServiceChannel has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does ServiceChannel support?
ServiceChannel supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Latin), Slovenian, Spanish, Swedish, Thai, Turkish
Q. Does ServiceChannel support mobile devices?
ServiceChannel supports the following devices:
Android, iPad, iPhone
Q. Does ServiceChannel offer an API?
Yes, ServiceChannel has an API available for use.
Q. What level of support does ServiceChannel offer?
ServiceChannel offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), FAQs/Forum
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