ServiceChannel Pricing, Features, Reviews & Comparison of Alternatives

ServiceChannel

Facilities & contractor management platform

4.27/5 (63 reviews)

ServiceChannel overview

ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.

Our work order manager allows management teams and location staff to select the right contractor for an assignment, place service requests, monitor real-time status updates and leave feedback for work performed. The proposal manager allows users to design RFP's, and issue them to contractors. Users can compare, approve or reject proposals, and communicate results to participating contractors.

With the preventative maintenance module users can schedule preventive and scheduled maintenance programs to ensure all sites get the scheduled services they require. Set up simple to complex, site-specific frequencies via the web or file uploads. The asset manager provides asset warranty visibility and helps reduce equipment TCO (total cost of ownership) through equipment and depreciation tracking, uptime reporting, location mapping, and more.

The invoice manager allows users to track invoices from work order creation through submission, approval, and electronic payment, with real-time tracking for monitoring cash flow. ServiceChannel’s contractor directory, ‘Fixxbook’, lists over over 50,000 contractors, suppliers, and consultants that can be searched by specific trades and service areas. Additional platform modules include a compliance manager, business intelligence and analytics, and service automation for training and on-boarding.
servicechannel.info

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Mexico, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 8 other languages, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish
ServiceChannel screenshot:  View invoices submitted by service providers and all invoice statusesWelcome to ServiceChannel!ServiceChannel screenshot: The actionable landing page displays work orders, proposals, and moreServiceChannel screenshot: Search proposals by proposal #, work order #, priority, status and moreServiceChannel screenshot: Add and manage trades and automatically reassign work orders for a tradeServiceChannel screenshot: Add or edit categories as required within service automation adminServiceChannel screenshot: Adding a new preventive maintenance serviceServiceChannel screenshot: View workorder volume by day of week and get a status analysisServiceChannel screenshot: Get an overview of total program spend and transactional volumeServiceChannel screenshot: Grasp key trends, outliers, metrics and insights through an array of graphical visualizationsServiceChannel screenshot: The savings calculator provides insight on monthly and annual savingsServiceChannel screenshot: ServiceChannel’s mobile app provides the tools for managing, tracking, and reporting facility management issuesServiceChannel screenshot: ServiceChannel allows technicians to satisfy their work order check-in and check-out requirements using their mobile device

ServiceChannel reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.2
  4.4
Aaron Guthrie

Consistency and Transparency - A Very Strong System System with a Few Opportunities

Used daily for less than 6 months
Reviewed 2016-12-19
Review Source: Software Advice

I can absolutely not imagine managing our 175 restaurants well without Service Channel. Our company is comprised of several acquisitions' worth of franchisees and SC was such an important tool, helping us gain consistency in how our locations are managed.

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Trish DeRogatis

A great tool to manage store issues and communication to the vendor base or corporate partners.

Used daily for 2+ years
Reviewed 2017-10-05
Review Source: Capterra

As a Facilities Manager, high value is placed on ease of use for the field and its versatility. Our staff uses Service Channel for multiple store issues. Repair and Maintenance, Loss Prevention issues including alarm issues and requests for a variety of things, Finance issues including inventory control and auditing matters, Operational issues and requests, overall it is extremely useful and we are expanding its use all the time. One of the nicest features for store associate use is that it is very user friendly, you don't need to be 'techy' to understand it. Creating new service request are made simple by the use of drop down boxes which are self explanatory and the system just leads the user to the next screen... we are very pleased with this tool and will continue using it as we grow.

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Katie Willis

Reliable, User Friendly, Worth it

Used daily for 2+ years
Reviewed 2018-07-02
Review Source: Capterra

Fast processing and excellent organization.

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Micah Dyer

You need to work on quotes, reporting, and integrations

Reviewed 2015-12-16
Review Source: Capterra

ServiceChannel has been a great software for us to use. Its easy to navigate through the site, to check in/out, and to invoice. Creating our profile has been easy as well and I feel like we are able to be seen by customers in our areas for the trades that we handle. I have concerns around your reporting KPIs. I myself found an issue with your system messing up the different time zones and we were getting dinged for not accepting work orders in a timely manner, when we were. I have also reached out several times to the customer service team to ask questions about how the data is calcuated, for example, if a work order goes to quote rather than completed, are we graded negatively? Because that doesnt seem fair that I found a bad compressor rather than a contactor. Your quoting system is easy to use but its not robust enough. I should be able to add multiple lines for equipment and different kinds of repairs and have the quote segmented that way, rather than having to build individual quotes for each option. And lastly, is integration. The process should be MUCH less expensive and far more robust. With the technology age, there should be nothing I cant integrate with in one way or another.

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Ron Mathews

Rolled out 300+ Retailer locations.

Reviewed 2015-04-04
Review Source: Software Advice

Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive.

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ServiceChannel pricing

Pricing options
Subscription
View Pricing Plans

Contact ServiceChannel for detailed pricing information.

ServiceChannel features

Activity Dashboard
Automatic Notifications
Compliance Management
Customizable Reporting
Invoice Management
Monitoring

API (463 other apps)
Activity Tracking (239 other apps)
Audit Trail (201 other apps)
Auditing (278 other apps)
Custom Fields (212 other apps)
Data Import/Export (278 other apps)
Document Storage (211 other apps)
Inventory Management (240 other apps)
Inventory Tracking (223 other apps)
Real Time Data (259 other apps)
Real Time Reporting (191 other apps)
Reporting & Statistics (297 other apps)
Third Party Integration (266 other apps)
Workflow Management (254 other apps)

Additional information for ServiceChannel

Key features of ServiceChannel

  • Scheduling
  • Asset tracking
  • Equipment management
  • Predictive maintenance
  • Preventive maintenance
  • Notifications
  • Quotes / estimates
  • Technician management
  • Purchasing
  • Service history tracking
  • Planning calendar
  • Maintenance tracking
  • Recurring appointments
  • Compliance management
  • Contractor management
  • Work order management
  • Proposals & invoices
  • Customized analytics & reports
  • Supply management
  • Site audits
  • Contractor sourcing
  • Risk management
  • Maintenance spend insights
  • Issue tracking, management and reporting
  • Site audit manager.
  • Monitor location condition trends
  • Supplier enablement
  • Catalog management
  • Control spend
  • Quality assurance
  • Warranty tracking
  • GPS check-In & check-out via mobile
  • Multi-site locations
  • Visual dashboards
  • KPI manager
  • Data analyzer / loader / updater
  • Metric-based NTE controls
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Benefits

ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.

ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.

The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.

The solution provides risk and compliance monitoring for contractors and all work order and payment processes.

ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.