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ServiceChannel

4.3
(92)

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Facilities & contractor management platform

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(4)

ServiceChannel Pricing, Features, Reviews and Alternatives

ServiceChannel FAQs

Q. What type of pricing plans does ServiceChannel offer?

ServiceChannel has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of ServiceChannel?

ServiceChannel has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does ServiceChannel support?

ServiceChannel supports the following languages:
German, Korean, Chinese (Traditional), French, Turkish, Japanese, Spanish, Thai, Russian, Italian, Portuguese, Chinese (Simplified), English

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Q. Does ServiceChannel support mobile devices?

ServiceChannel supports the following devices:
Android, iPad, iPhone

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Q. Does ServiceChannel offer an API?

No, ServiceChannel does not have an API available.

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Q. What other apps does ServiceChannel integrate with?

ServiceChannel integrates with the following applications:
SAP Ariba, Oracle PeopleSoft, Visual Lease, NetSuite, Key2Act

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Q. What level of support does ServiceChannel offer?

ServiceChannel offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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ServiceChannel product overview

What is ServiceChannel?

ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.

Key benefits of using ServiceChannel

  • ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.

  • ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.

  • The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.

  • The solution provides risk and compliance monitoring for contractors and all work order and payment processes.

  • ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Webinars
    Live Online
    Documentation

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    Free plan
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    Pricing range

    Starting from

    40

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
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    Customer support
    Why am I seeing this?

    ServiceChannel pricing information

    Value for money

    4.2

    /5

    92

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    ServiceChannel features

    Functionality

    4.1

    /5

    92

    Total features

    61

    9 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Reporting/Analytics
    Customizable Reports
    Document Management
    Activity Tracking
    Inventory Management

    ServiceChannel users reviews

    Overall Rating

    4.3

    /5

    92

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.65/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    32

    9

    0

    2

    Pros
    The analytics and reporting are a wonderful tool. Regular upgrades to the platform continuously make a great product even better.
    We use this system only as our customer requires us to bill them through it, so we only use it a couple of times a month. That being said, I have been impressed with the ease of use.
    Great platform to help a multi site operation to move from reaction to proactive style planning.
    Cons
    Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes.
    Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms.
    Again, another huge disappointment for a company supposed to be on the cutting edge.

    Overall rating contenders

    KM
    AvatarImg

    Katie M.

    Retail, 5,001-10,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Top notch support team

    Reviewed 2 years ago

    The people from Service Channel are the best and always there is you have a question. They are always open to hearing my ideas, there to answer all of my numerous questions and was there every step of the way in merging our two dashboards together. Everything is easier with their help!

    Pros

    The software is very user friendly and intuitive.

    Cons

    Some of the features could still use updating. I.e. the planned maintenance dashboard. It could be easier to manipulate PMs within a frequency or change a store to a new frequency without losing pricing

    KE
    AvatarImg

    Ken E.

    Retail,

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    The Value ServiceChannel Has Brought to Our Company

    Reviewed 8 years ago
    Pros

    The product is very affordable and provides a broad array of useful tools (e.g. work orders, RFPs, invoicing, vendor management, analytics, etc.). The user interface is very intuitive and easy to use. ServiceChannel is very customer-focused vendor who is continuously working with clients to improve the product suite.

    Cons

    I have a difficult time coming up with an answer for this question. Any product and vendor can be improved (capabilities, service, etc.). However, ServiceChannel is the best vendor I have seen in its efforts to address customer needs, be proactive in technology to surpass customer expectations, continuously improving their products, and delivering on its promises.

    SM
    AvatarImg

    Scott M.

    Food & Beverages,

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Service channel Review

    Reviewed 6 years ago
    Pros

    The software is very intuitive. Not overly complicated.

    Cons

    Support center is outsourced and is difficult to get resolution quickly.

    SB
    AvatarImg

    Steeley B.

    Retail, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Easy to Use and Track

    Reviewed 2 years ago

    able to pinpoint problem areas.

    Pros

    Managing each locations tickets and status is a breeze. Reviewing invoices and proposals all in one place. The customer service and support I find is really efficient and helpful.

    Cons

    I find it clunky it clunky to customize our dropdowns menus for the end users to submit tickets. I may just not be as computer savvy, but that is where the customer service comes in handy and are able to assist.

    TD
    AvatarImg

    Trish D.

    Retail, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    User Friendly

    Reviewed 6 years ago

    Over the past 7 years I've been with Tumi, Service Channel has expanded and refined the website and functionality within. On the front end it is a fool proof, easy to use site that requires little to no skill...there is value in that alone, especially when there are all levels of staff using the system. We have also recently expanded Service Channels use within our company with much success. From a managerial standpoint it has been a tool I could not do without.

    Pros

    Ease of use for the facilities team and for the store team.

    Cons

    I don't care for the new invoice layout.

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