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ServiceChannel Pricing, Features, Reviews and Alternatives
ServiceChannel FAQs
Q. Who are the typical users of ServiceChannel?
Q. What languages does ServiceChannel support?
Q. Does ServiceChannel support mobile devices?
Q. What other apps does ServiceChannel integrate with?
ServiceChannel product overview
What is ServiceChannel?
ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.
Key benefits of using ServiceChannel
Typical customers
Platforms supported
Support options
Training options
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ServiceChannel
Starting from
No pricing info
Starting from
40
Per month
Flat Rate
ServiceChannel pricing information
Value for money
4.2
/5
92
Starting from
No pricing info
Pricing options
Value for money contenders
ServiceChannel features
Functionality
4.1
/5
92
Total features
61
9 categories
Most valued features by users
Functionality contenders
ServiceChannel users reviews
Overall Rating
4.3
/5
92
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.65/10
49
32
9
0
2
Overall rating contenders
Katie M.
Retail, 5,001-10,000 employees
Used daily for 2+ years
Review source
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The people from Service Channel are the best and always there is you have a question. They are always open to hearing my ideas, there to answer all of my numerous questions and was there every step of the way in merging our two dashboards together. Everything is easier with their help!
The software is very user friendly and intuitive.
Some of the features could still use updating. I.e. the planned maintenance dashboard. It could be easier to manipulate PMs within a frequency or change a store to a new frequency without losing pricing
Ken E.
Retail,
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The product is very affordable and provides a broad array of useful tools (e.g. work orders, RFPs, invoicing, vendor management, analytics, etc.). The user interface is very intuitive and easy to use. ServiceChannel is very customer-focused vendor who is continuously working with clients to improve the product suite.
I have a difficult time coming up with an answer for this question. Any product and vendor can be improved (capabilities, service, etc.). However, ServiceChannel is the best vendor I have seen in its efforts to address customer needs, be proactive in technology to surpass customer expectations, continuously improving their products, and delivering on its promises.
Scott M.
Food & Beverages,
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The software is very intuitive. Not overly complicated.
Support center is outsourced and is difficult to get resolution quickly.
Steeley B.
Retail, 1,001-5,000 employees
Used daily for 2+ years
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able to pinpoint problem areas.
Managing each locations tickets and status is a breeze. Reviewing invoices and proposals all in one place. The customer service and support I find is really efficient and helpful.
I find it clunky it clunky to customize our dropdowns menus for the end users to submit tickets. I may just not be as computer savvy, but that is where the customer service comes in handy and are able to assist.
Trish D.
Retail, 201-500 employees
Used daily for 2+ years
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Over the past 7 years I've been with Tumi, Service Channel has expanded and refined the website and functionality within. On the front end it is a fool proof, easy to use site that requires little to no skill...there is value in that alone, especially when there are all levels of staff using the system. We have also recently expanded Service Channels use within our company with much success. From a managerial standpoint it has been a tool I could not do without.
Ease of use for the facilities team and for the store team.
I don't care for the new invoice layout.
Common ServiceChannel comparisons
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