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ServiceChannel

Facilities & contractor management platform

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ServiceChannel Pricing, Features, Reviews and Alternatives

ServiceChannel product overview

What is ServiceChannel?

ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.

Key benefits of using ServiceChannel

  • ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.

  • ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.

  • The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.

  • The solution provides risk and compliance monitoring for contractors and all work order and payment processes.

  • ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Webinars
    Live Online
    Documentation

    ServiceChannel pricing information

    Value for money

    4.2

    /5

    90

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ServiceChannel features

    Functionality

    4.2

    /5

    90
    Total Features59 9 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting/Analytics
    Third Party Integrations
    Document Management
    Inventory Management
    Customizable Reports
    Mobile Access

    Functionality contenders

    ServiceChannel users reviews

    Overall rating

    4.3

    /5

    90

    Positive reviews

    89%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.73/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    31

    8

    0

    2

    Pros
    The analytics and reporting are a wonderful tool. Regular upgrades to the platform continuously make a great product even better.

    AR

    Anonymous Reviewer

    We use this system only as our customer requires us to bill them through it, so we only use it a couple of times a month. That being said, I have been impressed with the ease of use.

    JW

    Joel W.

    Great platform to help a multi site operation to move from reaction to proactive style planning.

    RS

    Regan S.

    Cons
    Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes.

    RM

    Ron M.

    Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms.

    JN

    Jon N.

    Again, another huge disappointment for a company supposed to be on the cutting edge.

    RM

    Ron M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    One stop platform for all your facilities management needs

    Reviewed a year ago
    Pros

    Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes!

    Cons

    Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent Communication Tool

    Reviewed a year ago

    Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.

    Pros

    Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts.

    Cons

    The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Rolled out 300+ Retailer locations.

    Reviewed 7 years ago
    Pros

    Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic! It is one of the most...

    Cons

    Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great platform to help a multi site operation to move from reaction to proactive style planning

    Reviewed a year ago

    SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations.

    Pros

    The product is user friendly for the end user and allows the owner to easily create and adjust as needed. It can truly handle a work orders need from cradle to grave while handling every possible work flow needed for each work order between creation and close out.

    Cons

    The proposal module needs to have a notes function to ensure that any discussion about potential work is captured in the system; as well the planned maintenance module needs an update to make it more user friendly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent

    Reviewed a year ago

    Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency.

    Pros

    I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already.

    Cons

    Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs.

    ServiceChannel FAQs and common questions

    ServiceChannel has the following pricing plans:
    Free Trial: Available


    ServiceChannel has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    ServiceChannel supports the following languages:
    German, Korean, Chinese (Traditional), French, Turkish, Japanese, Spanish, Thai, Russian, Italian, Portuguese, Chinese (Simplified), English


    ServiceChannel supports the following devices:
    Android, iPhone, iPad


    No, ServiceChannel does not have an API available.


    ServiceChannel integrates with the following applications:
    SAP Ariba, Oracle PeopleSoft, Visual Lease, NetSuite, KEY2ACT


    ServiceChannel offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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