ServiceChannel Reviews - Pros & Cons, Ratings & more

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ServiceChannel provides a comprehensive web and mobile-based facilities and contractor management platform designed for R&M services, including commercial contractors. It helps manage maintenance, repairs, and operations for multiple locations.

ServiceChannel

Android

Web-based

iPad

iPhone

Facilities Development Manager

Our company is comprised of several acquisitions' worth of franchisees and SC was such an important tool, helping us gain consistency in how our locations are managed.

Facilities Manager

Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy.

The patience of the technical team, their responsiveness, and their willingness to help me to revamp our instance of the software is impressive.

Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes.

Office manager

We use this system only as our customer requires us to bill them through it, so we only use it a couple of times a month. That being said, I have been impressed with the ease of use.

Sr. Facilities Specialist

We love Service Channel. The personal support, the development and software have been so beneficial to creating an effective and efficient facilities team.

Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly.

Facilities Mgr 

They've got the best reporting capabilities of any similar platform I have seen and a huge network of vendors. They have helped is lower our overall r and m costs as a company.

Senior Manager

Great customer service, really patient people there to help. Easy to keep up to date (store profiles, issue lists, gl codes, etc).

Facilities Brand Manager

The people from Service Channel are the best and always there is you have a question.

The product is easy to use. They are very responsive to our needs, and the costs are very reasonable.

Construction PM

Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms.

Again, another huge disappointment for a company supposed to be on the cutting edge.

Product Manager

Their very developer friendly API makes it very easy for us to move data from ServiceChannel to our application.

Sr.Manager, Operations

Reviewing invoices and proposals all in one place. The customer service and support I find is really efficient and helpful.

Service Channel are always making improvements and adding features based on users comments. It is very easy to use and understand for the end user.

Fluid Accounting Processes:  Invoices flow from SC into our Accounting software (with integration) after approval from the field. SC has helped keep our accounting department lean and mean.

One stop platform for all your facilities management needs.

BigSpy

Snapfix

A great tool to manage store issues and communication to the vendor base or corporate partners.

We love Service Channel!  The personal support, the development and software have been so beneficial to creating an effective and efficient facilities team.

Daily User

Service Channel makes it much easier to monitor, track and analyze our repair/maintenance requests.  It keeps all the information regarding a work order in place with transparency to all concerned parties.  The system allows for a cradle to grave process for work orders, from the generation of the  request, through completion, invoicing and payment.

The system is user friendly and keeps information, both current and historical at your fingertips. Many of the features can be self-managed, allowing for changes and updates as the department changes and grows.  

Service Channel

ServiceChannel has been a great software for us to use. Its easy to navigate through the site, to check in/out, and to invoice. Creating our profile has been easy as well and I feel like we are able to be seen by customers in our areas for the trades that we handle. 

I have concerns around your reporting KPIs. I myself found an issue with your system messing up the different time zones and we were getting dinged for not accepting work orders in a timely manner, when we were. 
I have also reached out several times to the customer service team to ask questions about how the data is calcuated, for example, if a work order goes to quote rather than completed, are we graded negatively? Because that doesnt seem fair that I found a bad compressor rather than a contactor. 

Your quoting system is easy to use but its not robust enough. I should be able to add multiple lines for equipment and different kinds of repairs and have the quote segmented that way, rather than having to build individual quotes for each option. 

And lastly, is integration. The process should be MUCH less expensive and far more robust. With the technology age, there should be nothing I cant integrate with in one way or another. 



You need to work on quotes, reporting, and integrations

We appreciate the positive review and constructive feedback. We value our service provider partners and are committed to provide leading solutions for contractors/suppliers in our industry. 

We invite your company to join our Regional Service Provider Committee to discuss how to improve the experience. 

In response: 
TIMEZONES issues were recently brought to our attention & corrected. The KPIs accurately reflect and account for time zones domestic and global.
SCORECARD is intended to provide transparency and factual information of performance for both service provider and client. Service requests that require a proposal/quote will affect the FIRST time completion KPI only. This KPI was designed with this in mind & will rarely be 100%. QUTOES:Changes are being made to the Proposal/Quote tool to allow you to itemize materials/info to be added/propagated to Invoice. 
INTEGRATION:Monthly fee is industry standard, eliminates system redundancy & is proven to be very cost effective.

Great customer service, really patient people there to help!
Easy to keep up to date (store profiles, issue lists, gl codes, etc)

Service Channel Review

The people from Service Channel are the best and always there is you have a question. They are always open to hearing my ideas, there to answer all of my numerous questions and was there every step of the way in merging our two dashboards together. Everything is easier with their help!

Top notch support team

Easy to Use and Track

Great! Client success manager is amazing! Client support is always helpful. 

Great site!!

I have used ServiceChannel for over 5+ years and I am very happy with the capabilities of the service. 

ServiceChannel - JA

Over the past 7 years I've been with Tumi, Service Channel has expanded and refined the website and functionality within.  On the front end it is a fool proof, easy to use site that requires little to no skill...there is value in that alone, especially when there are all levels of staff using the system.  We have also recently expanded Service Channels use within our company with much success.  From a managerial standpoint it has been a tool I could not do without.  

User Friendly

Service channel is fantastic. One of the most stand out features to me has been working directly with their programming team to both suggest improvements and custom spec files so the system works well with our other in house systems. They've got the best reporting capabilities of any similar platform I have seen and a huge network of vendors. They have helped is lower our overall r and m costs as a company. 

Great software, features, and network!

Solving for lots a little locations in metro to remote areas.  Needed a vendor pool to service our locations.

Overall great system.  Wish it had:
1. Better reporting tool
2. More options on the "Clients" tab in the Fixxbook - such as deactivate a customer or option to refuse customer terms. 
3. Modernize the layout - make it easy to read. 

Not sure what this mean?  

Mutliple user both as a customer and third party administrator

Using ServiceChannel for 2.5 years, formerly work for competitor

Good product - I think the best on the market for facilities maintenance.  It is easy for most users on the customer side.  Service providers are learning and adapting well, but their systems should be integrated with ServiceChannel (no double entry) and they should have access to more of the reports that their customers use (e.g. an expanded Contractor ScoreCard, etc.).  Customizing reports in Analytics is not always 100% successful and we usually need SC support to finish them for us.  The user group meetings and advisory board are very beneficial, and it is always encouraging that customer feedback is acted on.  All in all, I would (and do) recommend the product to others.  

My review.

Easy way to recieve and accept work orders

Great System!

Overall SC has automated our entire R & M process at the local Branch level. Other than the behavioral change challenges (old legacy process vs. SC)  we're very please with the results and SC has been a huge WIN! 

Ferguson

Amazingly versatile system 

Pretty user friendly on the tech side

I have implemented and used Service Channel with two different companies and it has been a huge success at both companies. The progress of enhanced features meets or exceeds my expectation almost every time. 

ServiceChannel Reviews (2025)

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