ServiceTitan Reviews

ServiceTitan

#1 Management Software for Home Service Contractors.

4.63/5 (121 reviews)

Angelia Sjobeck

Office Manager

Used daily for 1-2 years
Reviewed 2018-11-01
Review Source: Capterra

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases. We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Jay Conway

Service Titan Rocks!

Used daily for 6-12 months
Reviewed 2016-06-15
Review Source: Capterra

Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

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ServiceTitan

#1 Management Software for Home Service Contractors.

Kayla Pyles

A Change to the Future

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out. The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Laurie Castillo

Hands down an amazing product with an amazing support staff!

Reviewed 2015-12-05
Review Source: Software Advice

As a plumbing service company, this product covers everything you need to implement a high quality, fully functioning, well rounded service company. The tracking and reporting of every detail is impecable, and they are always making things better. When tracking is so easy, figuring out what works and what doesn't work becomes easier too and profits can begin to soar! The ease of use and functionality of this product and its support staff is second to none!

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ServiceTitan

#1 Management Software for Home Service Contractors.

Dawn Wasicek

Surpassed our revenue goals

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Michelle Johnson

We LOVE Service Titan as a very busy/fast paced plumbing & heating co.

Reviewed 2015-12-03
Review Source: Software Advice

We really like that we are able to incorporate our flat rate book into the software and make updates anytime we need. We also really enjoy how easy it is to dispatch efficiently with the great mapping system. We save time and money knowing where our calls are located and based on emergency level we are able to efficiently dispatch our technicians to make it more efficient for our company but also make sure we are taking care of our customers.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Adam Cronenberg

Best Software for the Home Service Industry

Used daily for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Anonymous

Best software we've found for our business

Used daily for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.The modern design, full features, mobile app, and great customer service.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Anthony Dunaway

Separate yourself from your competition!

Used daily for 1-2 years
Reviewed 2018-11-01
Review Source: Capterra

We have been on for a year now and there is no way we would go back. Set-up and transition were hard, but well worth it in the end.The customer side of this software is a difference maker. The automated appointment reminder texts and emails, the text and emails sent when we dispatch, and the map for our customers to see real time arrival of our plumbers are incredible.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Spencer Keife

I was told that we we need to revise our business model. WHAT?!

Used daily for 1-2 years
Reviewed 2017-06-01
Review Source: Software Advice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Jessica Smith

Makes customer service a breeze!

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

Everyone in my office and in the field thinks ServiceTitan blows our previous software that we were on for 10 years out of the water! It's easy to use and easy to learn. I love how the software is easy to follow from incoming phone call to invoicing the job.Service Titan has given us the ability to track ALL our interactions with a customer. Our old software made it very difficult to track phone calls that didn't result in a booked job. Now, anyone who answers the phone knows exactly what the customer has spoken about with us in the past. Even our techs in the field have all the info our office has!

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ServiceTitan

#1 Management Software for Home Service Contractors.

David Ralston

Service Titan has changed the way we do business! Very easy to use and integrate into.

Used daily for 2+ years
Reviewed 2017-06-12
Review Source: Capterra

Easy way to track technician, department and company goals and progress. Mobile tablets in the field have given a professional and modern way to present options and collect payment for work completed.Service Titan is constantly improving and updating features. If there is a problem they are fast to respond and get the issue resolved. The stay in touch through pop-ups and email reminders of what is changing. You can easily track the progress of each technician.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Shannon Curley

Absolutely the best software out there!

Reviewed 2016-01-05
Review Source: Software Advice

There are so many features that I love about the product, I don't even know where to begin. Everything is extremely streamlined so that you have quick easy access to your customer information and history. The dispatching screen is very easy to read and manipulate. The mobile version allows your techs to dispatch themselves, update the invoices, collect the payment, run credit cards. Has really gotten my office so organized.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Tom Dearden

Game Changer

Used daily for 1-2 years
Reviewed 2018-11-01
Review Source: Capterra

After three years of stagnation, our company has grown dramatically since we started using Service Titan. It isn't the magic bullet that has propelled us to success, but it is an integral part of our overall strategy and our success formula.Ease of use. New users can get up to speed in a few days instead of weeks like our previous software. Reporting. All the standard reports are vital to running our company, and now that they've created custom reporting we have deep insight into the important aspects of our business.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Anonymous

Ease of Use Wins

Used daily for 1-2 years
Reviewed 2018-11-02
Review Source: Capterra

The thing I like most about this software is how easy it is to use in the field and office. This helps to make easy transitions on adding new features, as well as training new employees. If the software you use is too complicated, it will end up hurting your revenue. This is the opposite with ServiceTitan!

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ServiceTitan

#1 Management Software for Home Service Contractors.

Nick Morena

Opinion from an accounting professional

Used daily for 1-2 years
Reviewed 2018-11-01
Review Source: Capterra

Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly.The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

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ServiceTitan

#1 Management Software for Home Service Contractors.

Lola Murillo

Overall Review

Used daily for 1-2 years
Reviewed 2017-01-30
Review Source: Capterra

I enjoy using this software program. It is easy to navigate and easy to train our technicians on how to use the software. We also have the app on our work phones for this software and it works efficiently and has given us the opportunity to track and measure our technicians schedules. This is very crucial to our business because we need to stay on top of dispatch, arrival, and completion of our jobs. I have always had great success in communicating with the support team when I have questions or concerns. They are easy to reach and always very helpful when I need answers to questions. Easy to navigate

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ServiceTitan

#1 Management Software for Home Service Contractors.

Tricia Bruno

Service Titan is the way to go!

Used daily for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

Overall, a great experience with Service TitanService Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Henry Lo

Useful in our HVAC & Plumbing Industry.

Used daily for 2+ years
Reviewed 2018-11-19
Review Source: Software Advice

I've been using ServiceTitan for 1.5 years and counting. In my opinion, it is definitely a robust and aesthetic way of managing your technicians and tracking their productivity. Seems highly customizable in a lot of prompts as well.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Matt Bergstrom

Game Changer...

Used weekly for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

Great experience - always helpful. The uptime is very reliable. ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost. Easy, easy easy. Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Tersh Blissett

You Don’t Know What You Didn't Know Until You Know

Used daily for 6-12 months
Reviewed 2018-11-07
Review Source: Capterra

Pleasurable.The metric portion of the software allows you to pinpoint concerns with deadly accuracy. On the customer side of the software allows industry leading communication between the office and our clients. This is an extremely brief example of what we love most about the Service Titan software.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Timothy Mozley

Great product for our service company, adaptable to all service lines

Used daily for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

Easy to use, multiple users possible, no on-site data storage so there is security in thatNo on-site storage of data, can access from any device, multiple user capable, somewhat intuitive interface

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ServiceTitan

#1 Management Software for Home Service Contractors.

Dominic Berhow

Caveat Emptor

Used daily for less than 6 months
Reviewed 2017-12-12
Review Source: Software Advice

Some of the issues we faced during our deployment and Go Live; Inability to deal with standard Quickbooks naming convention (Lastname, Firstname) A fix for this issue that generated a large number of duplicate records in QuickBooks. The final fix required all customer records in Quickbooks and ServiceTitan to be changed, manually. All customer locations being mislabel During import into Quickbooks customer name and location information fields merged rendering Google Maps unusable. Pricebook, item, and invoices would not allow for mutli-decimal pricing, rendering item prices incorrect, and all A&R reports inaccurate Constant changes to the UI, even during business hours. Integrated billing software turned on but never configured. Charged for submitting wrong type a check for processing. Check types only specified in test environment until next release. Too many undocumented features that need to be turned on by success manager.World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen. Joshua Jenswold keep up the great work.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Laurel Rocha

GREAT PROGRAM! VERY USER FRIENDLY!

Reviewed 2016-02-25
Review Source: Software Advice

This program is very user friendly and the Service Titan team really goes above and beyond to adapt it to your individual business needs. Whenever I need help or have a question, I email and always get a timely response. Matthew Huber recently assisted me with some issues I was having with a new QB account and getting it in sync with Service Titan. His help has been absolutely priceless. He is very professional and knowledgeable and was very patient as he navigated me through understanding why I was having issues and how to fix them.

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ServiceTitan

#1 Management Software for Home Service Contractors.

Gabriela Tarantino

The best software company in the HVAC Industry

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great.

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ServiceTitan

#1 Management Software for Home Service Contractors.