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ServiceTitan

Management software for service contractors

Table of Contents

Is this product right for your business?

Find out with a

ServiceTitan - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: July 2026

ServiceTitan overview

Based on 336 verified user reviews

What is ServiceTitan?

ServiceTitan is a field service management program with key features that include customer database management, scheduling, billing and invoicing, mobile access, and more.

Who uses ServiceTitan?

By industry, ServiceTitan reviewers are most commonly professionals in construction (56%). The most frequent use case for ServiceTitan cited by reviewers is field service management (52% of reviewers).

What do users say about ServiceTitan pricing?

Some reviewers feel ServiceTitan's comprehensive features justify the higher price, and some users report the investment is worthwhile. However, reviewers indicate costly add-ons, undisclosed fees, and a pricing structure that challenges smaller businesses.

Starting price

Alternatives

with better value for money

Pros & Cons

Success Management

Tracking

Call Management

Customer Support

Bugs and Issues

Pricing

ServiceTitan’s user interface

Ease of use rating:

4.3

(336)

ServiceTitan review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(37)

3-4(65)

5(234)

What do users say about ServiceTitan?

Reviewers indicate ServiceTitan streamlines business operations, enhances communication between office and field staff, and offers robust features for scheduling, reporting, and customer management. They appreciate the user-friendly interface, customization options, and ongoing training resources, noting that it helps drive business growth and efficiency. Many find customer support responsive and value the regular updates based on user feedback.

Some say the software can be expensive, with additional costs for advanced features, and report a steep learning curve for new users. They mention occasional bugs, system downtime, and slow support response times, which can disrupt workflows and cause frustration.

Select to learn more

Who uses ServiceTitan?

Based on 336 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction

Consumer Services

Utilities

Facilities Services

Others

Use cases

Field Service Management

HVAC

Service Dispatch

Scheduling

Plumbing

ServiceTitan's key features

Most critical features, based on insights from ServiceTitan users:

Billing & invoicing

4.2

(111)

Quotes/Estimates

4.1

(66)

Contact database

3.7

(17)

Service history

4.3

(46)

Online time clock

3.8

(5)

Mobile access

4.0

(99)

Routing

4.2

(13)

Calendar management

3.9

(41)

Alerts/Notifications

1.7

(3)

GPS

3.3

(6)

All ServiceTitan features

Features rating:

4.2

(336)

Accounting

2.0

(2)

Accounting integration

3.6

(47)

Activity dashboard

4.6

(5)

Activity tracking

4.2

(5)

Alerts/Notifications

1.7

(3)

API

(0)

Appointment scheduling

(0)

Audit trail

(0)

Automated scheduling

1.0

(1)

Availability management

5.0

(1)

Bid management

3.5

(11)

Billing & invoicing

4.2

(111)

Budgeting/Forecasting

(0)

Budget tracking

(0)

CAD tools

(0)

Calendar management

3.9

(41)

Calendar/Reminder system

4.1

(7)

Change order management

3.3

(3)

Checklists

(0)

Chemical usage tracking

(0)

Client tracking

(0)

Commercial

(0)

Commercial/Industrial

5.0

(1)

Commission management

(0)

Compliance management

3.0

(1)

Confirmations/Reminders

3.0

(2)

Construction Tracker

(0)

Contact database

3.7

(17)

Contact management

3.0

(2)

Contract/License management

3.3

(7)

Contractor management

(0)

Cost database

(0)

Cost estimating

5.0

(2)

Cost tracking

(0)

CRM

4.1

(19)

Customer database

4.4

(75)

Customer history

1.0

(2)

Customer management

3.0

(4)

Customizable forms

4.1

(17)

Customizable reports

3.3

(6)

Customizable templates

4.5

(2)

Data import/export

3.5

(11)

Dispatch management

4.3

(73)

Document management

4.1

(18)

Document storage

(0)

Electrical estimating

(0)

Electronic payments

4.0

(1)

Electronic signature

3.5

(6)

Email marketing

3.7

(3)

Employee management

5.0

(3)

Employee scheduling

5.0

(1)

Equipment maintenance

(0)

Equipment management

(0)

Equipment tracking

4.3

(15)

Estimating

3.8

(12)

File storage

4.0

(7)

Fitting Management

(0)

Fleet management

(0)

For aec industry

(0)

For carpet cleaners

(0)

For commercial and/or industrial electrical contractors

4.0

(1)

Forecasting

(0)

For handyman industry

(0)

For hvac companies

(0)

For lawn care

(0)

For locksmiths

5.0

(1)

For pest control companies

(0)

For plumbing industry

(0)

For residential

(0)

GPS

3.3

(6)

Groundskeeping management

(0)

Incident management

(0)

Inspection management

(0)

Inventory control

(0)

Inventory management

3.1

(7)

Inventory tracking

1.0

(1)

Invoice management

3.9

(16)

Irrigation tracking

5.0

(1)

Job costing

5.0

(1)

Job management

4.5

(20)

Job scheduling

3.6

(11)

Job tracking

4.9

(10)

Labor rates

4.0

(1)

Lead management

2.5

(4)

Location tracking

3.0

(2)

Maintenance scheduling

5.0

(2)

Marketing automation

(0)

Mobile access

4.0

(99)

Mobile app

(0)

Monitoring

(0)

Multi-Location

(0)

Onboarding

(0)

Online booking

3.9

(8)

Online time clock

3.8

(5)

Payment collection in the field

4.0

(7)

Payment processing

3.9

(10)

Payroll management

(0)

Pest activity tracking

(0)

Pesticide usage tracking

(0)

Photo capture

3.0

(1)

Preventive maintenance

(0)

Progress reports

3.7

(3)

Project billing

(0)

Project management

4.8

(9)

Project tracking

4.1

(8)

Purchase order management

(0)

QuickBooks integration

3.7

(13)

Quotes/Estimates

4.1

(66)

Real-Time data

4.0

(18)

Real-Time reporting

(0)

Real-time scheduling

4.6

(28)

Real-Time updates

4.1

(16)

Recurring appointments

(0)

Reminders

5.0

(3)

Reporting/Analytics

3.0

(2)

Reporting & statistics

3.8

(6)

Resource scheduling

(0)

Risk management

(0)

Routing

4.2

(13)

Sales approval

(0)

Sales pipeline management

5.0

(1)

Sales reports

(0)

Scheduling

4.2

(132)

Self service portal

(0)

Service history

4.3

(46)

SMS messaging

5.0

(1)

Supplier management

4.0

(1)

Takeoff

3.0

(2)

Task management

4.3

(4)

Technician management

(0)

Third-Party integrations

3.2

(6)

Timesheet management

3.3

(16)

Time tracking

3.4

(9)

Visual assemblies

(0)

Warranty tracking

(0)

Website integration

(0)

Workflow management

3.8

(13)

Work order creation

(0)

Work order management

4.0

(21)

ServiceTitan alternatives

ServiceTitan

4.3

(336)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.2

Value for Money

3.8

Customer Support

4.0

Housecall Pro

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

Connecteam

4.6

(5.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

ServiceTitan integrations (15)

Integrations rated by users

We looked at 336 user reviews to identify which products are mentioned as ServiceTitan integrations and how users feel about them.

QuickBooks Online Advanced

Integration rating: 4.2 (24)

QuickBooks Enterprise

Integration rating: 3.7 (9)

“Can be hard to integrate QuickBooks without help from CF support”

Parker L.

Economic Constultant

QuickBooks Desktop

Integration rating: 4.9 (8)

“I wanted to automate everything I could”

“I wish there was more that integrated with Quickbooks directly. Only purchase receipts sync to QB and all other entries are manual.”

John S.

President

1/2

Sage Intacct

Integration rating: 4.7 (7)

QuickBooks Online

Integration rating: 4.5 (6)

Zapier

Integration rating: 3.8 (5)

“This allowed for better alerting and flow of necessary data.”

Larry K.

IT Manager

ServiceTitan customer support

What do users say about ServiceTitan customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of ServiceTitan customer support.

A significant portion of users highlight ServiceTitan's customer support as responsive, knowledgeable, and eager to assist with issues.

Widespread user sentiment praises the professionalism and friendliness of support staff, especially dedicated account managers.

A large number of users appreciate the ease of accessing support and the regular follow-ups and feedback opportunities provided.

A minority of users report long wait times, difficulty reaching support, and inconsistent quality or knowledge among support agents.

Support options

Faqs/forum

Phone support

Email/help desk

Knowledge base

Chat

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about ServiceTitan's customer support, check out the review snippets below.

“Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem.”

Khiana K.

Customer Service Representative and Dispatcher

“Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue.”

Noah J.

Director of Business Software

“Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems.”

Khiana K.

Customer Service Representative and Dispatcher

“I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software.”

Erik J.

Owner

ServiceTitan FAQs

Q. Who are the typical users of ServiceTitan?

ServiceTitan has the following typical customers:
Large Enterprises, Small Business, Mid-size Business

These products have better value for money

Q. What is ServiceTitan used for?

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan helps track performance of technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. The software pinpoints areas of business that can be improved, including how to identify specific training for the staff. Track which marketing channels are driving phone calls to help them get the most return on their investment. ServiceTitan also supports tracking unsold estimates, ensuring they never leave any revenue on the table. ServiceTitan critically supports technicians in the field using either Android or iOS tablets that allow them to view their assigned jobs. It provides full GPS support to get them to the job on time, automatic job status updates so they never have to estimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give their customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let users find inefficiencies and even create custom workflows. It also offers scheduled custom reports, and set alerts for cancelled jobs and unbooked calls.

Q. Does ServiceTitan support mobile devices?

ServiceTitan supports the following devices:
iPad, iPhone, Android

Q. What level of support does ServiceTitan offer?

ServiceTitan offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat