Starboard Suite Reviews

GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Hi Molly, Thanks for taking the time to write a review! I'm glad to hear that things are working out so well for your customers! We'd be more than happy to provide an additional training session. It looks like your business was previously managed by an outside management company, so we provided them with training previously. Please reach out to our support team and we can schedule a training session at your convenience. We want to make sure you feel 100% confident with everything you'll need to do now that you're running things yourself. Please don't hesitate to let us know how we can help. Wishing you all the best, Charles

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have...

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Celestina, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy. FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart. FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :) Have a wonderful winter season! Charles

Very easy, cheap, and great communication

up to date features and connections with affiliates

Hi Alex, Thanks for taking the time to write a review! We've been very busy cranking out new features this year, including integrations with Square, Smart Waiver, Mail Chimp and Constant Contact. And, we've got lots more in the pipeline for this year. We'd love to welcome you back when you're ready :)

My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

I can not report anything negative about Starboard because they have met all of my needs.

Randy, Thanks for taking the time to write a review! We're glad to hear that you've been so pleased with out platform and service, and would highly recommend it to others. Wishing you a great summer season!

The software is easy to use - both for the customer and the client. And it gets easier. The Starboard team is very responsive to customer needs and anticipates "what's next". The ongoing introduction of features shows constant ingenuity, desire to be the best product on the market and an understanding of the product's role in a business. Fees to Starboard Suite are reinvested in improving the product and your own ROI. Totally worth it.

Every time I have an issue with the software, I mention it to the team. Either they teach me something, show me an alternate way, or put it on their list of improvements. Eventually anything I don't like, goes away!

Joan, Thanks so much for taking the time to write a review! We're thrilled to have you on-board, and it's great to hear that we're getting it right with our new features and our customer support. Looking forward to working with you for many years to come, Charles

I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far...

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Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

Brad, Thanks for taking the time to write a review! We're thrilled to have you aboard, and glad to hear that our product and service have exceeded your expectations on all levels! Wishing you a great summer season!

D3 Solutions has made our transition from FareHarbor seamless and care free. Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand. Their patience with our crew as they transitioned to Starboard Suite from our previous provider was unmatched and the continued support is exceptional and comforting. I love to tell my fellow business owners about this amazing company!

At first it was a stretch to do exactly what we needed as boat rental company business with a very specific need but they were able to meet our expectations and exceed them.

Ease of use. A lot of features.

I would like to be able to make mass changes to mass event adds that I had done in the past.

Hi Tony, Thanks so much for taking the time to write a review. We're thrilled to have you on-board, and glad to hear that things are working out so well with our product and our service!! ---- In terms of mass changes, we wanted to make sure you know that you can already: - Make global changes to any of your price levels, event types, locations, vessels, etc. - Add new price levels,...

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I left Fareharbor for SRBD for two reasons. The fee that charged per person is more reasonable and the ability to quote out charter dates with contracts. For the most part, it does everything else you need, and in some cases more.

The online widget isn't as customizable as I would like. The calendar is good and looks decent, but the user experience could be improved.

Hi Garrett, Thanks for taking the time to write a review! Glad to hear that Starboard is generally meeting or exceeding your expectations, and that it's working out better than your previous system! If you'd like assistance configuring the online widget to better meet your needs, please don't hesitate to reach out to our support team.

I love how it is now colour coated so all of our tours look differently and it is easier to tell what you are looking at.

I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software.

Hi Morgan, Thanks for taking the time to write a review! We're glad to hear that you're enjoying using Starboard Suite, and that it's hard to think of anything you don't like :) Wishing you a great summer!

It is incredibly intuitive. We are a seasonal operation, and have a large reservations team to train in a short amount of time. Starboard has cut down on training time. I also love the viewing options available - by week, by day, by resource, by event types, etc. The fact that it is cloud based and can be accessed from anywhere. The support team is incredibly responsive to our endless questions/requests.

So far anything we had issues with, the support team has been able to walk us through solving it or adding something new. Not being able to copy and duplicate a private booking over multiple dates is the only thing left on our wish list.

Sarah, Thanks for taking the time to write a review! We're happy to hear that you're finding Starboard Suite so intuitive to use, and that we've been able to help you cut down on training time for your team. We wish you a great summer season, and we're looking forward to helping you with your reservations for many years to come :) If there's anything else we can help with, please don't hesitate to be in touch.

This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy.

It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system.

Hi Sam, Thanks so much for taking the time to write a review! I recall that your team has used quite a few reservation systems over the years, so I'm thrilled to hear that Starboard is by far the easiest to use :) I also wanted to let you know that we're working on an updated interface for employee scheduling that should be available later this summer. We'll keep you posted. Wishing you a wonderful summer!

Easy to use and navigate. The clarity and script is great and eliminates any overstraining of eyes. The different tabs are self explanatory and covers the Q & A needed to operate the system.

I really don't have a con maybe the fees but they really are not that bad. Sometimes when there is a refund issued the info has been cancelled but not really an issue.

Hi DeDe, Thanks for taking the time to write a review! Glad to hear that you're finding the system easy to use and navigate. FYI, if you need to access historical information about a reservation after it's been cancelled, it's all available under the "history" tab. Have a great summer!

Being able to specify which resource, tour, or location is great. It really helps narrow things down to a more manageable view and moves the process along very quickly.

I wish it were colour coded. Our company has hundreds of tours a week, and being able to pick a tour out more quickly would be great. I know the specification tools are useful, but even then we've narrowed from 400 tours to 80-100. Having those broken down and a little more visually defined would be amazing. As well, jumping forward to dates can be very tricky. It would be nice to have the option to see one day on the screen alone, or a whole month even. Maybe having a drop down menu with view options?

Hi Ashley, Thanks for taking the time to write a review! I'm glad to hear that you're finding Starboard Suite easy to use. You'd asked about seeing a day at a time -- there's a Daily Event Schedule under the Events menu that will let you do just that! Please don't hesitate to reach out to our support team if you have trouble locating that. And, color coding event types is on the way -- look for that later this summer. Wishing you all the best!

The colouration scheme makes finding, modifying and cancelling any reservation very easy. It's a huge improvement from the software we were using before.

I did not have any complaints in navigating the software however sometimes the program was a bit slow to load when it was first activated.

Daniel, Thanks for taking the time to write a review! We're thrilled to be able to work with your team, and we wish you all the best. Have a wonderful winter season! Charles

The library of how-to articles and the quick response of their staff. Whenever I call their support line I always get knowledgeable staff. If I can't figure out how to do something or if I need something done that is unique to my site they are happy to code me a unique solution or take on any challenge I throw at them.

Its still new and updating to the latest apps. They are in the process of coordinating their site with apple apps and other sites that i run with my business.

Hi Katie, Thanks for taking the time to write a review! I'm glad to hear that you're enjoying using our software, and that our staff has been so responsive to all of your questions and unique situations. FYI, our web-based reservation system has been around for years now. As you mentioned, our iOS app is new within the last few weeks, but it's working great so far, and we've got more enhancements coming soon. Wishing you all the best!

This software looks nice and new so it is very aesthetically pleasing. It's a good program for finding out how people have heard about our company.

I find that this software makes it very difficult at making sure bookings have been cancelled and sometimes booked. The "remove from cart" button is very misleading and allows me to think I'm deleting a booking even when I'm not.

Emily, Thanks for taking the time to write a review! I'm glad to hear that you find our software aesthetically pleasing -- we work hard on that :) Sorry to hear that the "remove from cart" button feels confusing. It sounds like this functionality may be a bit different from what you were used to in your old system. Moving between software systems can always be a bit daunting. Most of our users really like the "remove from cart", so I suspect you'll adapt to it in short order, but please don't hesitate to reach out to our support team if you'd like more information about how to use it most effectively.

Intuitive functionality and system capabilities

Certain functions required to be adjusted by them versus us

Hi Jason, Thanks for taking the time to write a review. We're really glad to hear that Starboard Suite is having such a positive impact on your business! Looking forward to many more years of collaboration.

User friendly, it's great that it sends emails to customers. Easy to modify and view tours. I like that it uses 12 hour time instead of 24 hour time.

I wish the tours could be color coded, i wish it was easier to book multiple tours in one transaction, i wish there was an option to view the available tours one day at a time, instead of a whole week at a time. Due to this, it's easy to accidentally book tours for the wrong week (the next week instead of the current week, or vice versa)

Hi Eve, Thanks for taking the time to write a review! I'm glad to hear that you're finding our software user friendly and easy to use. FYI, we are going to be adding color-coding of event types later this season. I also wanted to let you know, that you can view a single day at a time using our Daily Event Schedule under the Events menu. It sounds like that would be helpful for your workflow. Wishing you a great summer!

User friendly, always updating new platfotms. If I have any questions they are always quick to respond.

No cons were added to this review

Cassie, Thanks so much for taking the time to write a review! We're thrilled to have you on board, and we're looking forward to helping you with your reservations for many years to come :) Wishing you a wonderful summer!

Support and quick solutions to issues. Great communication.

Still growing so some ideas or visions are out on the horizon still. Not necessarily a con but undetermined.

Hi Cory, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad that everything has been working out so well. Looking forward to helping you with your reservations for many years to come :)

Great support, easy to use

needs to reflect actual ferry services a bit better. There is no dropdown in this form for Maritime Transportation!

That i can easily see who is booking tripa

I do not like that when in the calendar it reverts to the earliest day not where i was

The software was easy to use and easy to access. It was easy to pull up records pertaining to ticket dates linked to whomever purchased the tickets. Another pro is keeping peoples sensitive information private and secure

not automatically refreshing when tickets are sold font and interface a little small, but it's not cluttered

Hi Mike, Thanks for taking the time to write a review! I'm glad to hear that you're finding our software easy to use and access, and that you see the value in security (as we do). FYI, we've got a complete redesign coming your way next week -- I think you'll find that the all of the Control Panel text is sized perfectly for every device. Wishing you all the best, Charles

No pros were added to this review

No cons were added to this review

Capt. Lance, Thanks so much for your kind review! It's been an pleasure to help you grow your business, and we look forward to many more years of collaboration. Wishing you a successful 2017!