NetSuite Pricing, Features, Reviews & Comparison of Alternatives

NetSuite Reviews

NetSuite

Cloud Business Management Software

3.96/5 (25 reviews)
11,646     544,966

Who is NetSuite For?

NetSuite Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Business Management

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90
15
20
15
20
20

#3 in Accounting

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83
12
17
14
20
20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

NetSuite Screenshots (11)

NetSuite screenshot: NetSuite skill setsNetSuite screenshot: NetSuite product analysisNetSuite screenshot: NetSuite projectsNetSuite screenshot: NetSuite resource allocationNetSuite screenshot: NetSuite time management appNetSuite screenshot: NetSuite project templatesNetSuite screenshot: NetSuite Profit and Loss reportsNetSuite screenshot: NetSuite project dashboardNetSuite screenshotNetSuite screenshot: Netsuite on the iPadNetSuite screenshot: Netsuite

NetSuite Pricing

Starting from: $499.00/month

Pricing model: Subscription

Pricing available on request.

Key Features of NetSuite

  • Accounting, ERP
  • Analytics, Dashboards
  • Inventory Management, Order Management
  • CRM, CRM Analytics, SFA, Marketing, Customer Service
  • Quoting, Sales Order Management
  • Ecommerce
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Professional Services Automation
  • Data Import/Export, Role-based Security, Developer API
  • Mobile Access, Integration with Microsoft Office & Outlook
  • Workflow engine

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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NetSuite Overview

NetSuite is the world’s leading Cloud business management software suite with over 16,000 organizations and the fastest growing financial management system across. Made specifically for the needs of high-growth and mid-sized businesses, NetSuite provides one complete web-based system to all core business processes, including accounting / enterprise resource planning (ERP) to inventory management, customer relationship management (CRM) and Ecommerce.

Learn why, according to Gartner, NetSuite is the world’s fastest growing financial management system across the US, UK, and AU and the world’s leading cloud computing business software suite. Operations can be automated, processes streamlined, IT costs and complexity will be reduced. With NetSuite you make simply better decisions.

NetSuite solutions include:
NetSuite: Full-Featured Web-Based Accounting / ERP, CRM, Inventory and Ecommerce Software
A single, complete, fully integrated solution that connects your business across finance, sales, service and fulfillment. The system is built modularly so you can use the complete business software suite to run your entire business better or begin with either the NetSuite Financials or NetSuite CRM modules and add functionality as you need it.
NetSuite OpenAir: Visibility and control for project-based businesses
The leading cloud PSA software. Provides a seamless web-based application to handle resource management, project management, project accounting, timesheet and expense management. NetSuite OpenAir increase visibility into your professional services organization, improves resource utilization, streamlines invoicing and billing, elevates on-time project delivery and drives profitability.

NetSuite OneWorld: Real-Time Management for Global Businesses
NetSuite OneWorld is the first and only Cloud system to deliver real-time global business management and financial consolidation. NetSuite OneWorld effortlessly deals with different currencies, taxes regulations and reporting regulations across geographies and subsidiaries — much more cost efficient than common on-premise ERP solutions.

SuiteCloud: Extend NetSuite by Using a Flexible and Customizable Cloud Computing Platform
NetSuite's proven secure, reliable and scalable SuiteCloud platform delivers the customization and extensibility you need to make NetSuite your business management platform of choice for your current and future needs. And with SuiteApp-dot-com, you can access an online marketplace of value-added integrated cloud applications to power your business processes.

NetSuite for iPhone provides salespeople, service reps and executives with on-the-go, fully optimized access to NetSuite's integrated business management software suite, including real-time dashboards and report snapshots; customer, sales and financial data; calendar management and more.

In addition to NetSuite for iPhone, NetSuite also provides complete support for Safari, the iPhone and Macintosh browser, with SuitePhone.

SuitePhone extends iPhone users' mobile productivity to provide a desktop parity experience while on the go, delivering total access to all NetSuite functionality directly from the iPhone browser. With SuitePhone, iPhone users can perform any task in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.

NetSuite for iPhone and SuitePhone work with iPhone 3GS, iPhone 3G, the original iPhone, and iPod touch. NetSuite for iPhone requires iPhone OS 3.0.
www.netsuite.com

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

Benefits

The concept behind NetSuite is simple: it lets you run your core business processes with one seamless application over the Internet - without having to buy, install or manage your own servers. You can handle your company's IT operations with just a browser and an Internet connection. Applications, operating systems, servers and network switches all reside out of sight and within the metaphorical cloud, the Internet, and are managed by NetSuite. This combination of both the Cloud and the complete Suite of applications helps high-growth and mid-sized businesses automate operations, streamline processes, cut unnecessary IT costs and complexity, and make better faster business decisions.

Benefits include:

•Optimized IT costs and complexity: Upgrades, maintenance and system administration take place in the cloud and are managed by the vendor, so you don't have to spend nights or weekends supervising a new version upgrade of your tool, bringing a failed server back to life, or constantly patching together fragile integrations between siloed systems. In an independent industry analyst study, Hurwitz & Associates found that NetSuite cost 50% less than on-premise software over a four-year period.

•Increase productivity: Because NetSuite was built from the ground up as one complete integrate suite, customers gain great efficiencies by streamlining processes and automating operations across the organization. Manual, wasteful activities such as data entry from one system to another, redundant processes across siloed departments, and time spent cobbling together inaccurate data from multiple systems to generate reports is eliminated, freeing resources up to help the business grow.
Customers are able to shorten the cycle time of routine business processes such as cash flow management, lead-to-cash, and procure-to-pay to significantly improve business efficiency helping businesses serve customers better – with fewer resources. Studies have shown that NetSuite customers have been able to reduce financial close time by up to 50% and cut manual and spreadsheet-based processes by 70%.

•Ease of access at anytime, and from anywhere: Cloud computing is "always on," making it easy to grow your business and support remote workers and locations, or support a highly mobile sales or service team, because people can access the cloud any time, day or night, from any browser, desktop or mobile device around the globe, 24x7.

•Better faster decisions: Because NetSuite acts as a universal database where all business data across the organization is housed, customers are provided with real-time visibility across their organization. With the help of built-in, role-based, real-time dashboards, reporting and analysis (using data from NetSuite’s ERP, order management, CRM and ecommerce applications), customers gain personalized visibility into the latest business performance metrics, whether financial, sales, service or marketing performance.
Business eliminate multiple versions of the truth by making decisions based on a single, centralized data repository. Customer-facing sales and service representatives have instant access to information they need to serve customers better, including past transaction history, order and fulfillment status, overdue invoices, service issues, marketing campaign response, and more.

•High availability: Cloud software architectures are designed from the ground up for maximum network performance, so they frequently deliver better application-level availability than conventional, on-premise solutions. For example, NetSuite commits to 99.5% availability for its customers, and provides data security such as PCI DSS compliance that would be cost prohibitive to achieve with on-premise software.

NetSuite Reviews & Ratings

User ratings

(8)
(12)
(2)
(2)
(1)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support
Accountant (Food & Beverages company, 51-200 employees)
Verified Reviewer

Good accounting tool

25/02/2016

We have been using this system for about 10 years. it is easy for daily using and training. The system keep updating adding more features. It is a good choice for small companies.

Pros

easy to use, e-commerce, cloud base, easy to find solution from support center

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Verified Reviewer

Better Than Most Accounting Software

25/02/2016

NetSuite is easy to use and intuitive. Compared to other accounting software. I used to use SAP and to be efficient you had to memorize countless t-codes and go through dozens of awkward screens. You can become semi-efficient in NetSuite in a matter of days or even hours. It is cloud based and fully integrates with other important business software like Adaptive Planning.

Pros

NetSuite is easy to use, easy to extract data from, easy to search, and cloud based so you can use it anywhere from any computer.

Cons

The only cons I've run into are the ability to subdivide some of the GL accounts (when integrating into Adaptive Planning).

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
4 of 5 people found this review helpful
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A verified reviewer
Verified Reviewer

Full Featured Cloud Based Solution

25/02/2016

Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros

Easy to use. Can be set-up and running in a short time-frame (90 to 120 days). Good, proven implementation method that essentially is done with remote support via web-ex sessions. Full featured dashboard with short-cuts Email alerts to keep you informed of key data changes or approvals needed Web storefront Very easy to customize or configure to meet your business needs Robust reporting Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records. Always updated to latest version (version updates twice year) Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system. Great online training tools

Cons

Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed. Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times. Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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General Manager (Environmental Services company, 11-50 employees)
Verified Reviewer

Too Complicated for Daily Use

09/07/2015

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros

Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes

Cons

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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A verified reviewer
Verified Reviewer

NetSuite Review

25/06/2015

We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.

Pros

Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.

Cons

Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.

Rating breakdown

Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Verified Reviewer

A World Class Solution for a new World

22/06/2015

After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime. Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.

Pros

Single data core scalability regular updates full e-commerce

Cons

Total solution means you need to pay close attention during pre-launch training!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Verified Reviewer

Best product on the market in this space

22/06/2015

We've been on the platform for over 10 years and have never thought about changing. They continue to build out new features and add the functionality that is cutting edge for a small business like ours. We have used it on many occasions to differentiate ourselves from our competition and provide valuable information to our customers.

Pros

Reliable, and have had no issues with downtime. Cutting edge for small business.

Cons

Customer service has lost a bit of it's luster as the company has grown, but there are enough partners out there that you can use them as a resource instead.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Staff Accountant (Wine and Spirits company, 11-50 employees)
Verified Reviewer

Netsuite Review

22/06/2015

We have been using Netsuite since Nov 2014. We integrated Quickbooks and was trying to integrate Bill.com with Netsuite but with no succes. It was a bummer since it would have made our life so much easier to be able to send electronic payments to our vendors. Netsuite has an easy platform and its been easy to learn how to use it , We didn't receive any specific training , however it would be great with more custom made reports to pull vendor transaction information , bill-to-year reports etc.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Verified Reviewer

Price Increase of 85% in 2 years

04/09/2014

The pricing model is a scam. Our Price has gone up 85% in 2 years. If you drop a feature they will tell you that your discount is now less. So I dropped a $6000 feature and only saved $800. They have quoted $17,000 for support. Which would be over $1000 for each call to someone that can barely speak English. They have told us in he past that if we drop the service that our overall yearly cost will be the same because they will reduce our discount. The software is OK except for the reporting. It's very difficult to get the reporting that you need without exporting it to Excel. Just be warned that they will lock you in and then start raising their prices.

Pros

It works most of the time.

Cons

Price.

Source: GetApp
Helpful?   Yes   No
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Verified Reviewer

Netsuite Rocks!

30/04/2014

User since it began as Net Ledger in 2000, not one outage or unscheduled downtime in 14 years and counting.

Pros

Cloud-based - gives 24/7 access for wherever you are, not office or desk bound. Easy to use - almost intuitive with on-screen guides to help if needed.

Cons

None.

Source: GetApp
Helpful?   Yes   No
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