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Starting from: $499.00/month
Pricing model: Subscription
Pricing available on request.
General Manager (Environmental Services company, 11-50 employees)
Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.
Pros: Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes
Cons: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive
Ease of use
Value for money
A verified reviewer
We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.
Pros: Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.
Cons: Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.
Steve Huening, Owner, Acme control Service Inc
After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime. Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.
Pros: Single data core scalability regular updates full e-commerce
Cons: Total solution means you need to pay close attention during pre-launch training!
Ease of use
Value for money
Nathan Porter, Owner of ARC, LLC
We've been on the platform for over 10 years and have never thought about changing. They continue to build out new features and add the functionality that is cutting edge for a small business like ours. We have used it on many occasions to differentiate ourselves from our competition and provide valuable information to our customers.
Pros: Reliable, and have had no issues with downtime. Cutting edge for small business.
Cons: Customer service has lost a bit of it's luster as the company has grown, but there are enough partners out there that you can use them as a resource instead.
Ease of use
Value for money
Staff Accountant (Wine and Spirits company, 11-50 employees)
We have been using Netsuite since Nov 2014. We integrated Quickbooks and was trying to integrate Bill.com with Netsuite but with no succes. It was a bummer since it would have made our life so much easier to be able to send electronic payments to our vendors. Netsuite has an easy platform and its been easy to learn how to use it , We didn't receive any specific training , however it would be great with more custom made reports to pull vendor transaction information , bill-to-year reports etc.
Ease of use
Value for money
Gwen Burton, --
User since it began as Net Ledger in 2000, not one outage or unscheduled downtime in 14 years and counting.
Pros: Cloud-based - gives 24/7 access for wherever you are, not office or desk bound. Easy to use - almost intuitive with on-screen guides to help if needed.
Co-Owner, President (Wholesale company, 11-50 employees)
Super-capable platform. I will never need to upgrade to another system regardless of the size and complexity of my operations. I have been using Netsuite for close to 2 years. Because we are small, it allows us to automate many functions that previously were tedious. By the same token, we are not staffed with anyone that can fully leverage all that NS provides so many of the features are under-utilized. When I determined that I was only going to make an ERP selection one time, I created a list of must-have capabilities. Netsuite came out ahead in my evaluation of several companies. I believe I made a good choice!
Pros: Upgrades to meet any business requirement Many processes can be automated with scripts Everything is tied in - E-commerce, accounting, CRM, etc. There is no duplication of systems that don't communicate Cloud based system has been very reliable
Cons: Netsuite expertise is not abundant in the marketplace and is expensive The platform is expensive for small business There were a few very surprising capabilities lacking when I switched over It's pretty complex- need to develop expertise
Jeffrey Gradek, Owner, Filter Services Illinois
We have been using NetSuite for our ERP/CRM requirements since 2009. We enjoy the flexibility of the product very much. Our implementation went well (which is amazing considering...). The integration of the ERP/CRM experience is unmatched.
Pros: - ERP/CRM integration - Cloud environment - General Functionality - Ability to Customize
Cons: - No Android App (but great IPhone App) - Blanket Order Processing needs improvement
NetSuite is pretty good overall. It's simpler to integrate. You get what you pay for.
Pros: Simpler to integrate than most services
Cons: Not full featured
Cloud based with ERP, CRM and eCommerce all on one platform. Makes it easy to put your business in the Cloud without having to manage a myriad of applications.
Pros: Ease of Use Good ROI Cloud Based Strong Company
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