NetSuite is easy to use and intuitive. Compared to other accounting software. I used to use SAP and to be efficient you had to memorize countless t-codes and go through dozens of awkward screens. You can become semi-efficient in NetSuite in a matter of days or even hours. It is cloud based ...Read the full review
Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who ...Read the full review
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We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation. We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale). It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.
Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources. Huge range of apps / partners can be used to establish exactly what your business needs.
You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets. Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.
Frequency of use: Daily
Likelihood to recommend
NetSuite meets all expectations. Whether it's a simple "financials only" implementation or a full blow "entire enterprise with many modules" play, NetSuite fills the needs of most any small-to-medium business looking to either transition from an accounting-only platform or to grow to a centralized data platform. In addition to being a world class SaaS solution, NetSuite is also a quality PaaS solution as qualified configs and customizers can create custom functionality via fairly simple code.
There are plenty of limitations. Customer support isn't usually helpful. Sandbox refresh is painful. Has got APIs,but very less/unclear documentation.
We have been using this system for about 10 years. it is easy for daily using and training. The system keep updating adding more features. It is a good choice for small companies.
NetSuite is easy to use and intuitive. Compared to other accounting software. I used to use SAP and to be efficient you had to memorize countless t-codes and go through dozens of awkward screens. You can become semi-efficient in NetSuite in a matter of days or even hours. It is cloud based and fully integrates with other important business software like Adaptive Planning.
NetSuite is easy to use, easy to extract data from, easy to search, and cloud based so you can use it anywhere from any computer.
The only cons I've run into are the ability to subdivide some of the GL accounts (when integrating into Adaptive Planning).
Time used: 6-12 months
Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.
Easy to use. Can be set-up and running in a short time-frame (90 to 120 days). Good, proven implementation method that essentially is done with remote support via web-ex sessions. Full featured dashboard with short-cuts Email alerts to keep you informed of key data changes or approvals needed Web storefront Very easy to customize or configure to meet your business needs Robust reporting Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records. Always updated to latest version (version updates twice year) Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system. Great online training tools
Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed. Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times. Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.
Time used: 1-2 years
Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.
Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes
Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive
Time used: Less than 6 months
We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.
Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.
Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.
Time used: 1-2 years
After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime. Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.