NetSuite Pricing, Features, Reviews & Comparison of Alternatives

NetSuite Reviews

NetSuite

Cloud Business Management Software

4.1/5 (21 reviews)   Write a review
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Who is NetSuite For?


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NetSuite Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Accounting

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13
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14
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20

#1 in Business Management

View full ranking
90
15
20
15
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20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

NetSuite Screenshots (11)

NetSuite screenshot: NetSuite skill setsNetSuite screenshot: NetSuite product analysisNetSuite screenshot: NetSuite projectsNetSuite screenshot: NetSuite resource allocationNetSuite screenshot: NetSuite time management appNetSuite screenshot: NetSuite project templatesNetSuite screenshot: NetSuite Profit and Loss reportsNetSuite screenshot: NetSuite project dashboardNetSuite screenshotNetSuite screenshot: Netsuite on the iPadNetSuite screenshot: Netsuite

NetSuite Pricing

Starting from: $499.00/month

Pricing model: Subscription

Pricing available on request.

View Pricing Plans

Key Features of NetSuite

  • Accounting, ERP
  • Analytics, Dashboards
  • Inventory Management, Order Management
  • CRM, CRM Analytics, SFA, Marketing, Customer Service
  • Quoting, Sales Order Management
  • Ecommerce
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Professional Services Automation
  • Data Import/Export, Role-based Security, Developer API
  • Mobile Access, Integration with Microsoft Office & Outlook
  • Workflow engine

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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NetSuite Overview

NetSuite is the world’s leading Cloud business management software suite with over 16,000 organizations and the fastest growing financial management system across. Made specifically for the needs of high-growth and mid-sized businesses, NetSuite provides one complete web-based system to all core business processes, including accounting / enterprise resource planning (ERP) to inventory management, customer relationship management (CRM) and Ecommerce.

Learn why, according to Gartner, NetSuite is the world’s fastest growing financial management system across the US, UK, and AU and the world’s leading cloud computing business software suite. Operations can be automated, processes streamlined, IT costs and complexity will be reduced. With NetSuite you make simply better decisions.

NetSuite solutions include:
NetSuite: Full-Featured Web-Based Accounting / ERP, CRM, Inventory and Ecommerce Software
A single, complete, fully integrated solution that connects your business across finance, sales, service and fulfillment. The system is built modularly so you can use the complete business software suite to run your entire business better or begin with either the NetSuite Financials or NetSuite CRM modules and add functionality as you need it.
NetSuite OpenAir: Visibility and control for project-based businesses
The leading cloud PSA software. Provides a seamless web-based application to handle resource management, project management, project accounting, timesheet and expense management. NetSuite OpenAir increase visibility into your professional services organization, improves resource utilization, streamlines invoicing and billing, elevates on-time project delivery and drives profitability.

NetSuite OneWorld: Real-Time Management for Global Businesses
NetSuite OneWorld is the first and only Cloud system to deliver real-time global business management and financial consolidation. NetSuite OneWorld effortlessly deals with different currencies, taxes regulations and reporting regulations across geographies and subsidiaries — much more cost efficient than common on-premise ERP solutions.

SuiteCloud: Extend NetSuite by Using a Flexible and Customizable Cloud Computing Platform
NetSuite's proven secure, reliable and scalable SuiteCloud platform delivers the customization and extensibility you need to make NetSuite your business management platform of choice for your current and future needs. And with SuiteApp-dot-com, you can access an online marketplace of value-added integrated cloud applications to power your business processes.

NetSuite for iPhone provides salespeople, service reps and executives with on-the-go, fully optimized access to NetSuite's integrated business management software suite, including real-time dashboards and report snapshots; customer, sales and financial data; calendar management and more.

In addition to NetSuite for iPhone, NetSuite also provides complete support for Safari, the iPhone and Macintosh browser, with SuitePhone.

SuitePhone extends iPhone users' mobile productivity to provide a desktop parity experience while on the go, delivering total access to all NetSuite functionality directly from the iPhone browser. With SuitePhone, iPhone users can perform any task in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.

NetSuite for iPhone and SuitePhone work with iPhone 3GS, iPhone 3G, the original iPhone, and iPod touch. NetSuite for iPhone requires iPhone OS 3.0.
  www.netsuite.com

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

Benefits

The concept behind NetSuite is simple: it lets you run your core business processes with one seamless application over the Internet - without having to buy, install or manage your own servers. You can handle your company's IT operations with just a browser and an Internet connection. Applications, operating systems, servers and network switches all reside out of sight and within the metaphorical cloud, the Internet, and are managed by NetSuite. This combination of both the Cloud and the complete Suite of applications helps high-growth and mid-sized businesses automate operations, streamline processes, cut unnecessary IT costs and complexity, and make better faster business decisions.

Benefits include:

•Optimized IT costs and complexity: Upgrades, maintenance and system administration take place in the cloud and are managed by the vendor, so you don't have to spend nights or weekends supervising a new version upgrade of your tool, bringing a failed server back to life, or constantly patching together fragile integrations between siloed systems. In an independent industry analyst study, Hurwitz & Associates found that NetSuite cost 50% less than on-premise software over a four-year period.

•Increase productivity: Because NetSuite was built from the ground up as one complete integrate suite, customers gain great efficiencies by streamlining processes and automating operations across the organization. Manual, wasteful activities such as data entry from one system to another, redundant processes across siloed departments, and time spent cobbling together inaccurate data from multiple systems to generate reports is eliminated, freeing resources up to help the business grow.
Customers are able to shorten the cycle time of routine business processes such as cash flow management, lead-to-cash, and procure-to-pay to significantly improve business efficiency helping businesses serve customers better – with fewer resources. Studies have shown that NetSuite customers have been able to reduce financial close time by up to 50% and cut manual and spreadsheet-based processes by 70%.

•Ease of access at anytime, and from anywhere: Cloud computing is "always on," making it easy to grow your business and support remote workers and locations, or support a highly mobile sales or service team, because people can access the cloud any time, day or night, from any browser, desktop or mobile device around the globe, 24x7.

•Better faster decisions: Because NetSuite acts as a universal database where all business data across the organization is housed, customers are provided with real-time visibility across their organization. With the help of built-in, role-based, real-time dashboards, reporting and analysis (using data from NetSuite’s ERP, order management, CRM and ecommerce applications), customers gain personalized visibility into the latest business performance metrics, whether financial, sales, service or marketing performance.
Business eliminate multiple versions of the truth by making decisions based on a single, centralized data repository. Customer-facing sales and service representatives have instant access to information they need to serve customers better, including past transaction history, order and fulfillment status, overdue invoices, service issues, marketing campaign response, and more.

•High availability: Cloud software architectures are designed from the ground up for maximum network performance, so they frequently deliver better application-level availability than conventional, on-premise solutions. For example, NetSuite commits to 99.5% availability for its customers, and provides data security such as PCI DSS compliance that would be cost prohibitive to achieve with on-premise software.

NetSuite Reviews & Ratings

User ratings

(7)
(11)
(1)
(2)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Good accounting tool

Verified Reviewer  25th of February

Accountant (Food & Beverages company, 51-200 employees)
We have been using this system for about 10 years. it is easy for daily using and training. The system keep updating adding more features. It is a good choice for small companies.

Pros: easy to use, e-commerce, cloud base, easy to find solution from support center

Rating breakdown
Ease of use
Value for money
Customer support

Better Than Most Accounting Software

Verified Reviewer  25th of February

Chris Snelling, CFA, Senior Financial Analyst at TASC (Total Administrative Services Corporation)
NetSuite is easy to use and intuitive. Compared to other accounting software. I used to use SAP and to be efficient you had to memorize countless t-codes and go through dozens of awkward screens. You can become semi-efficient in NetSuite in a matter of days or even hours. It is cloud based and fully integrates with other important business software like Adaptive Planning.

Pros: NetSuite is easy to use, easy to extract data from, easy to search, and cloud based so you can use it anywhere from any computer.

Cons: The only cons I've run into are the ability to subdivide some of the GL accounts (when integrating into Adaptive Planning).

Rating breakdown
Ease of use
Value for money
Customer support

Full Featured Cloud Based Solution

Verified Reviewer  25th of February

A verified reviewer
Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros: Easy to use. Can be set-up and running in a short time-frame (90 to 120 days). Good, proven implementation method that essentially is done with remote support via web-ex sessions. Full featured dashboard with short-cuts Email alerts to keep you informed of key data changes or approvals needed Web storefront Very easy to customize or configure to meet your business needs Robust reporting Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records. Always updated to latest version (version updates twice year) Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system. Great online training tools

Cons: Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed. Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times. Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Rating breakdown
Ease of use
Value for money
Customer support

Too Complicated for Daily Use

Verified Reviewer  9th of July, 2015

General Manager (Environmental Services company, 11-50 employees)
Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros: Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes

Cons: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive

Rating breakdown
Ease of use
Value for money
Customer support

NetSuite Review

Verified Reviewer  25th of June, 2015

A verified reviewer
We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.

Pros: Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.

Cons: Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.

A World Class Solution for a new World

Verified Reviewer  22nd of June, 2015

Steve Huening, Owner, Acme control Service Inc
After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime. Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.

Pros: Single data core scalability regular updates full e-commerce

Cons: Total solution means you need to pay close attention during pre-launch training!

Rating breakdown
Ease of use
Value for money
Customer support

Best product on the market in this space

Verified Reviewer  22nd of June, 2015

Nathan Porter, Owner of ARC, LLC
We've been on the platform for over 10 years and have never thought about changing. They continue to build out new features and add the functionality that is cutting edge for a small business like ours. We have used it on many occasions to differentiate ourselves from our competition and provide valuable information to our customers.

Pros: Reliable, and have had no issues with downtime. Cutting edge for small business.

Cons: Customer service has lost a bit of it's luster as the company has grown, but there are enough partners out there that you can use them as a resource instead.

Rating breakdown
Ease of use
Value for money
Customer support

Netsuite Review

Verified Reviewer  22nd of June, 2015

Staff Accountant (Wine and Spirits company, 11-50 employees)
We have been using Netsuite since Nov 2014. We integrated Quickbooks and was trying to integrate Bill.com with Netsuite but with no succes. It was a bummer since it would have made our life so much easier to be able to send electronic payments to our vendors. Netsuite has an easy platform and its been easy to learn how to use it , We didn't receive any specific training , however it would be great with more custom made reports to pull vendor transaction information , bill-to-year reports etc.

Rating breakdown
Ease of use
Value for money
Customer support

Netsuite Rocks!

Verified Reviewer  30th of April, 2014

Gwen Burton, --
User since it began as Net Ledger in 2000, not one outage or unscheduled downtime in 14 years and counting.

Pros: Cloud-based - gives 24/7 access for wherever you are, not office or desk bound. Easy to use - almost intuitive with on-screen guides to help if needed.

Cons: None.

Small company Netsuite user

Verified Reviewer  29th of April, 2014

Co-Owner, President (Wholesale company, 11-50 employees)
Super-capable platform. I will never need to upgrade to another system regardless of the size and complexity of my operations. I have been using Netsuite for close to 2 years. Because we are small, it allows us to automate many functions that previously were tedious. By the same token, we are not staffed with anyone that can fully leverage all that NS provides so many of the features are under-utilized. When I determined that I was only going to make an ERP selection one time, I created a list of must-have capabilities. Netsuite came out ahead in my evaluation of several companies. I believe I made a good choice!

Pros: Upgrades to meet any business requirement Many processes can be automated with scripts Everything is tied in - E-commerce, accounting, CRM, etc. There is no duplication of systems that don't communicate Cloud based system has been very reliable

Cons: Netsuite expertise is not abundant in the marketplace and is expensive The platform is expensive for small business There were a few very surprising capabilities lacking when I switched over It's pretty complex- need to develop expertise

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FAQs for NetSuite

Below are some frequently asked questions for NetSuite.

Q. What are the main features of NetSuite?

NetSuite offers the following features:

  • Accounting, ERP
  • Analytics, Dashboards
  • Inventory Management, Order Management
  • CRM, CRM Analytics, SFA, Marketing, Customer Service
  • Quoting, Sales Order Management
  • Ecommerce
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Professional Services Automation
  • Data Import/Export, Role-based Security, Developer API
  • Mobile Access, Integration with Microsoft Office & Outlook
  • Workflow engine

Q. What type of pricing plans does NetSuite offer?

NetSuite has the following pricing plans:

Starting from: $499.00/month
Pricing model: Subscription

Q. Who are the typical users of NetSuite?

NetSuite has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does NetSuite support?

NetSuite supports the following languages:

Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

Q. What type of pricing plans does NetSuite offer?

NetSuite has the following pricing plans:

Subscription

Q. Does NetSuite support mobile devices?

NetSuite supports the following devices:

Mac, Windows, Web-based

Q. Does NetSuite offer an API?

No, NetSuite does not have an API available.

Q. What other apps does NetSuite integrate with?

NetSuite integrates with the following applications:

Concur, Expensify, DocuSign, Bill.com, BambooHR, ProofHQ, Box, Bronto, Kronos Workforce Ready, Five9, 8x8 Virtual Contact Center, Ascentis, FieldAware, Dell Boomi

Q. What level of support does NetSuite offer?

NetSuite offers the following support options:

No information available


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