Traction Guest Pricing, Features, Reviews & Comparison of Alternatives

Traction Guest

Go beyond the lobby.

4.78/5 (142 reviews)

Traction Guest overview

What is Traction Guest?

Traction Guest is purpose-built for the enterprise, providing the only visitor management system with airport-grade ID verification and parking management. Like most other visitor management systems, Traction Guest uses a cloud-based application to replace the traditional paper log book. This means that when visitors sign in on an iPad, notifies the host that they have arrived, has them sign NDA's or other forms, takes them through safety protocols and allows them to take a selfie and print out an ID badge. This process boosts every organization's hospitality, safety and efficiency.

As one of the only VMS providers with a SOC 2 Type-1 attestation, we provide unbeatable data security and service. Our highly customizable system allows users, empowered by the Experience Editor, to create different sign-in protocols, with different tasks and questions for every type of visitor. There is no limit to the data that can be collected, analyzed and put to work. Administrators, using just one of our many ready-made integrations with leading business software, can upsert that data directly into Salesforce (or any other CRM), instantly creating new sales leads and updating existing ones.

Other integrations allow organizations to screen visitors against third-party or custom-made watch lists. Whether a VIP or a security threat is identified, the appropriate person is immediately notified so that the proper action can be taken. At the same time, still other integrations ensure that organizations are in compliance with various security, data security and data residency protocols, making global enterprises audit ready in real-time. And now, our unprecedented Assisted-Check-In process allows security personnel to uses high-end ID scanners to verify government-issued ID, delivering airport-grade security to any organization.

Because of our nearly limitless customization and flexibility, supported by ridiculously committed customer service, Traction Guest empowers global enterprises to welcome, protect and manage the human element at every point of entry of every building and campus around the world. It makes life easier, safer and more efficient for facilities managers, security officers, hosts and guests.

Traction Guest provides peace of mind for everyone, everywhere.

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

Chinese (Simplified), Chinese (Traditional), Dutch, French, German and 9 other languages, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese
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Traction Guest reviews

Excellent
111

Very good
31

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  5.0
Bethany Turnwall

Excellent customer service and a company committed to evolving their product

Used daily for less than 6 months
Reviewed 2018-07-26
Review Source: Capterra

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros
The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons
We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Response from Traction Guest


Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Myron Felix

Front Desk Traction Guest

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020. We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros
Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc. Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons
The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature. Overall though, the software has been great for our company needs.

Response from Traction Guest


Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers!
Josh Szepesi
Solutions Consultant

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Bryan Paulson

Warn Review

Used weekly for less than 6 months
Reviewed 2020-06-12
Review Source: Capterra

The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.

Pros
That it integrates with Outlook for a more seamless experience for the end user.

Cons
There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Response from Traction Guest


Thank you for the review Brian! We appreciate your honest feedback over how much smoother the rollout could've gone. We're delighted to also hear that many of Traction Guest's features and options have helped and benefited your organization, and we appreciate your suggestions on features and enhancements that you've expressed to us. Any time you and your team have further suggestions or need support again, we remain available and happy to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Lynch

Traction Guest

Used occasionally for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

Pros
Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Cons
Complex sign-in experiences can become cumbersome to design.

Response from Traction Guest


Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Michael Geiger

Great Product with Amazing Technical Support

Used daily for 6-12 months
Reviewed 2020-04-24
Review Source: Capterra

From setup to going live has been a very straightforward process. Tech support is always available either on demand, or you can use the option to schedule a call at a specific time. Each time tech support has exceeded my expectations. The software is easy to learn how to use and the workflow of the experience can be customized very easily regardless of how many endpoints you have.

Pros
Great customer support during the setup and after the go live. Software is extremely easy to use.

Cons
I do not have any cons related to this software.

Response from Traction Guest


Thank you for the review Michael! We're thrilled to hear that you've found the software easy to use and that setup has been smooth! Our support team remains happy to help any time in the future you need support from us again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Traction Guest pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Choose a plan and pay per device. Volume discounts apply.

* Hardware not included

Unlimited sign-ins
30 days notice for cancellation

Traction Guest features

Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management

API (667 other apps)
Billing & Invoicing (299 other apps)
Document Management (315 other apps)
Inventory Management (423 other apps)
Inventory Tracking (333 other apps)
Monitoring (299 other apps)
Real Time Reporting (298 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Traction Guest

Key features of Traction Guest

  • Arrival notifications (Email, SMS, Slack)
  • Automated badge printing
  • Cloud-based central administrative console
  • Custom integrations with other business systems
  • Customizable branding and languages
  • Cutomisable Experience Editor
  • Drag & drop interface
  • Enhanced security and data capture
  • Knowledge Base
  • Monitor visitors at all locations worldwide
  • NDA e-signature capture
View All Features

Benefits

* With our unprecedented Assisted-Check-In process, empower security personnel to use high-end ID scanners to deliver fast, efficient security in the parking lot, the lobby, or anywhere else

*Traction Guest is the only visitor management system that provides an integrated parking management module to help companies increase security and control.

* As one of the only VMS platforms with a SOC-2 Type-1 attestation, we provide industry leading data security and service

* Use the Experience Editor to craft unique sign-in protocols for each type of visitor and customize the iPad interface design to match, reinforce and develop brand image

* Screen visitors against internal and third-party watchlists and automatically notify the correct personnel of either VIPs or security threats

* Enhance security by having visitors sign digital documents like NDAs and printing customized visitor badges

* Provide superior safety by including waivers, safety briefings and other instructions in the sign-in procedure, as well as sending guests emergency notifications and instructions

* Collect and capture real-time visitor data and use it to develop customer relationships and focus marketing and sales campaigns with our many software integrations

* Enable hosts to welcome guests in a timely and personalized way with arrival notifications via email, SMS or other messaging apps

* Simplify and secure central administration by customizing access levels for internal users

* Offline mode allows visitors to sign in without an internet connection, then pushes data to the cloud upon re-connection