Traction Guest Pricing, Features, Reviews & Comparison of Alternatives

Traction Guest

A smarter welcome for your visitors.

4.82/5 (67 reviews)

Traction Guest overview

Traction Guest, the only VMS offering Assisted-Check-In with the help of airport-grade ID scanners, has always been at the forefront of the Visitor Management System (VMS) category, and is still pushing the boundaries. Like most other visitor management systems, Traction Guest uses a cloud-based application to replace the traditional paper log book. This means that when visitors sign in on an iPad, notifies the host that they have arrived, has them sign NDA's or other forms, takes them through safety protocols and allows them to take a selfie and print out an ID badge. This process boosts every organization's hospitality, safety and efficiency. But for Traction Guest, this is just the thin edge of the wedge.

As one of the only VMS providers with a SOC 2 Type-1 attestation, we provide unbeatable data security and service. Our highly customizable system allows users, empowered by the Experience Editor, to create different sign-in protocols, with different tasks and questions for every type of visitor. There is no limit to the data that can be collected, analyzed and put to work. Administrators, using just one of our many ready-made integrations with leading business software, can upsert that data directly into Salesforce (or any other CRM), instantly creating new sales leads and updating existing ones.

Other integrations allow organizations to screen visitors against third-party or custom-made watch lists. Whether a VIP or a security threat is identified, the appropriate person is immediately notified so that the proper action can be taken. At the same time, still other integrations ensure that organizations are in compliance with various security, data security and data residency protocols, making global enterprises audit ready in real-time. And now, our unprecedented Assisted-Check-In process allows security personnel to uses high-end ID scanners to verify government-issued ID, delivering airport-grade security to any organization.

Because of our nearly limitless customization and flexibility, supported by ridiculously committed customer service, Traction Guest empowers global enterprises to welcome, protect and manage the human element at every point of entry of every building and campus around the world. It makes life easier, safer and more efficient for facilities managers, security officers, hosts and guests.

Traction Guest provides peace of mind for everyone, everywhere.

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, China, Europe, Germany, Japan, Latin America, Mexico, United Kingdom

Supported languages

Chinese (Simplified), Chinese (Traditional), Dutch, French, German and 9 other languages, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese
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Traction Guest reviews

Excellent
55

Very good
12

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  5.0
Jill Proman

Amazing support team + Few UI Suggestions

Reviewed 2017-04-06
Review Source: Capterra

Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations. My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered. If there was 2 things to suggest be changed or updated for Traction Guest: 1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account 2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled "Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team.

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Lari Y

Nice looking and easy to use with good features.

Used daily for less than 6 months
Reviewed 2017-05-16
Review Source: Capterra

I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

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Andy Carlson

Foreign-Trade Zone Administrator

Used daily for less than 6 months
Reviewed 2017-08-15
Review Source: Capterra

Site security compliance set forth by CBP is made possible and easy with this product. The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business. But beyond this Pro is the big one: the people behind the software. They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation. A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

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Amber Follick

Traction Guest Review

Used daily for 1-2 years
Reviewed 2019-01-02
Review Source: Capterra

The Traction Guest service team is very knowledgeable and a big help. This software is great for monitoring who is in the building at all times. It can also come in handy during an emergency situation, to ensure everyone is accounted for. This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

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Myron FELIX

Genesys - Traction Guest Front Desk platform

Used daily for 6-12 months
Reviewed 2016-10-20
Review Source: Capterra

Overall, the platform has been great for our headquarter office. Just purchased licenses for three more offices in NA. The support team at Traction Guest is great. They are very outgoing, communicative and easy to get in touch with for questions or problems we may be having with the platform. Overall it has been a very good experience for us here at Genesys and our internal team. Looking forward to new updates on the Traction Guest platform.It takes away the old fashioned "Pen and Paper" registry and moves to the technology of a ipad solution for registering visitors and customers to your company. I like the photo capturing element, as well as the customization option and notification system that's in the software.

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Traction Guest pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Choose a plan and pay per device. Volume discounts apply.

* Hardware not included

Unlimited sign-ins
30 days notice for cancellation

Traction Guest features

API
Automatic Notifications
Custom Fields
Data Import/Export
Multi-Location
Real Time Data
Third Party Integration

Activity Dashboard (309 other apps)
Activity Tracking (193 other apps)
Audit Trail (173 other apps)
Auditing (255 other apps)
Compliance Management (195 other apps)
Customizable Reporting (248 other apps)
Document Storage (183 other apps)
Inventory Management (194 other apps)
Inventory Tracking (196 other apps)
Invoice Management (180 other apps)
Monitoring (184 other apps)
Reporting & Statistics (221 other apps)
Workflow Management (210 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Traction Guest

Key features of Traction Guest

  • Cutomisable Experience Editor
  • Cloud-based central administrative console
  • Monitor visitors at all locations worldwide
  • Arrival notifications (Email, SMS, Slack)
  • Customizable branding and languages
  • Enhanced security and data capture
  • Automated badge printing
  • NDA e-signature capture
  • Drag & drop interface
  • Knowledge Base
  • Custom integrations with other business systems
View All Features

Benefits

* With our unprecedented Assisted-Check-In process, empower security personnel to use high-end ID scanners to deliver fast, efficient security in the parking lot, the lobby, or anywhere else

* As one of the only VMS platforms with a SOC-2 Type-1 attestation, we provide industry leading data security and service

* Use the Experience Editor to craft unique sign-in protocols for each type of visitor and customize the iPad interface design to match, reinforce and develop brand image

* Screen visitors against internal and third-party watchlists and automatically notify the correct personnel of either VIPs or security threats

* Enhance security by having visitors sign digital documents like NDAs and printing customized visitor badges

* Provide superior safety by including waivers, safety briefings and other instructions in the sign-in procedure, as well as sending guests emergency notifications and instructions

* Collect and capture real-time visitor data and use it to develop customer relationships and focus marketing and sales campaigns with our many software integrations

* Enable hosts to welcome guests in a timely and personalized way with arrival notifications via email, SMS or other messaging apps

* Simplify and secure central administration by customizing access levels for internal users

* Offline mode allows visitors to sign in without an internet connection, then pushes data to the cloud upon re-connection