Traction Guest Features List

Traction Guest

A smarter welcome for your visitors.

4.82/5 (61 reviews)

Traction Guest Feature Summary

  • Cutomisable Experience Editor
  • Cloud-based central administrative console
  • Monitor visitors at all locations worldwide
  • Arrival notifications (Email, SMS, Slack)
  • Customizable branding and languages
  • Enhanced security and data capture
  • Automated badge printing
  • NDA e-signature capture
  • Drag & drop interface
  • Knowledge Base
  • Custom integrations with other business systems

Operations Management Feature Comparison

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Automatic Notifications (260 other apps)
Compliance Management (164 other apps)
Custom Fields (148 other apps)
Customizable Reporting (206 other apps)
Data Import/Export (208 other apps)
Document Storage (150 other apps)
Inventory Management (176 other apps)
Inventory Tracking (167 other apps)
Invoice Management (157 other apps)
Monitoring (161 other apps)
Multi-Location (140 other apps)
Real Time Data (172 other apps)
Real Time Reporting (140 other apps)
Reporting & Statistics (166 other apps)
Third Party Integration (177 other apps)
Workflow Management (172 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Traction Guest Feature Reviews

25 reviewers had the following to say about Traction Guest's features:

David Rodman

Traction Guest solved our Visual Compliance and Visitor Log retention requirements.

2017-05-01

Cost Savings Audit Logs for Visitor Management Standardized Visitor Badging Reliable Visual Compliance Background Checks High-Tech Appearance to greet visitors

Pros

Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen.

Cons

Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers.

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Eric Jakubowski

I think Traction is a solid product that is transitioning to a great product.

2017-11-29

Easier guest management, streamlined visitor screening and an attractive, customized check-in platform in the lobby.

Pros

What I like the most about the software is the team behind it. Traction has their ears open and I've found them to be very responsive. It's almost as if the Support team and Development team talk to each other...

Cons

Sorry, I don't like the UI all that much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Eric. Thanks for your feedback on the UI. We're on it!

Read more
Myron Felix

Traction Guest was there when Genesys was looking for a new way to sign in our visitors & customers.

2018-06-05

Run reports for BCP regulations and audits. Good program.

Pros

The ability to have the software application customized to your individual company's liking and being able to also have the software do what it is supposed to do with visitor sign in capabilities.

Cons

Some of the print capabilities seem limited still up this point. Other than that, the software application does what we need it to do for now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Myron, thanks for the note.. You've been such a great advocate for our platform. Many times I've heard our sales and customer success team comment on how great you've been to work with. Thanks for being a great partner.
-Keith Metcalfe

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Steve Riggins

Traction Quest for Manufacturer with ITAR requirements.

2017-03-23

The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution.

Pros

Simplicity and ease of customization. Very responsive technical staff.

Cons

Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Traction Guest

Great solution for visitor management.

Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.

Read more
Mark Baldwin

#excellent Experience

2018-03-15

huge improvements in visitor security

Pros

Ease of setup and management, with excellent support.

Cons

as the product is still in its infancy, some features not fully available, but a simple conversation or a feature vote can be requested and those features are very likely to be on a roadmap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thank you for your review, Mark! We're ecstatic that you're enjoying the experience and it's been a pleasure working with you. Our developers definitely have some big plans coming up, stay tuned! - Jovito

Read more
Karen Graham

Streamlined Electronic Check In

2017-05-10

Digital document storage.

Pros

They are able to review the consent documents electronically and receive a copy with no extra work from the front desk.

Cons

It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Karen. Great to hear your thoughts on Traction Guest! We've enjoyed helping you make your front office digital. Thanks for passing on the feature ideas. Adding a date is definitely a very useful function. We'll pass it on to our team.

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Jen Colonna

Awesome customer service advocate - Great tool

2017-07-05

Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building

Pros

Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons

There are bugs like with any software - Sometimes the notifications are slow to appear on email or text.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Jen. Thank you for your review! We like your suggestion on the guest notification once the host has acknowledged his arrival. We love getting ideas from our customers to further shape our roadmap. We'll give you a call to trouble shoot the DocuSign account there might be something we need to adjust.

Read more
Les Howell

Traction Guest has exceeded our Expectations!

2017-04-14

We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.

Pros

Very flexible in the experiences process

Cons

Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thank you for your review, Les! Our team really enjoyed helping you get started and are glad to hear it is working so well. We will continue to improve our platform and will look into how we can make themes even more customizable. Really appreciate your ideas!

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Lauren Vasu

very user friendly and great for event check in

2017-12-10

efficient check in, lead generation, eliminates manual work of entering someone into a salesforce campaign

Pros

ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders.

Cons

slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren!

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Tom Gebbie

Fell in love with the product after the first demo!

2018-07-05

Pros

The experiences workflow to create your custom sign in process is super intuitive and far more powerful than what I had seen with the competition.

Cons

No complaints so far! The interface is super easy to use, the team has been very supportive of us, there's not a single shortcoming that I can put here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Erin Elflein

Traction Guest on the Trade Show floor

2017-04-25

Traction Guest is a great multi function tool for the Event and Trade Show world.

Pros

Easy to use, Easy to customize to each event and show, like that the lead goes right into sales force for easy followup, Easy to use for Domestic and International Events

Cons

Wish it would tell you on the app how many leads you have entered into the sytem. Wish you could go back into a lead from the app to add more information. When you take a photo of the business card wish it could go into Sales Force. And a "Go Back" button so that you could go all the way back to the beginning of the lead you are working on to make any changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Traction Guest

Great product and super easy to use. Wish it had a couple more features that I listed above. These would make this product perfect for us. Another idea for the future would be to be able to scan bar codes or QR codes from Show Badges so you don't have to enter information. This isn't a big deal but something my crew says would help.

Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Erin. Thank you for taking the time to write such a great review! We've actually just released the QR code scanning and we are continuously working on further improving the Salesforce integration. Alex will reach out to you to take you through the new features to help you with your next tradeshow!

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Samuel Moua

Easy to use, easy for the visitors and a fits our needs!

2017-01-19

Pros: The experience options gives us great flexibility and creative experience for guests, the integrations with third party applications, custom branding/themes/logos, security & data capture like the NDAs, the simple yet attractive UI, accessing through a browser at anywhere, and SUPERB customer support (nothing beats support like what Traction Guest offers).

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thanks for your review Sam - It's been a pleasure working with you! User roles are currently in development, stay tuned for the release. We'd love to hear more about your request for host filters and will reach out to you to get more details.

Read more
Andy Carlson

Foreign-Trade Zone Administrator

2017-08-15

Site security compliance set forth by CBP is made possible and easy with this product.

Pros

The customization of this product is amazing.

Cons

We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

Read more
Konstantin Radcliff

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

2018-01-15

Seamless sign in process

Pros

No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Cons

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Konstantin, thank you for your awesome review. We really appreciate it!

Read more
Victoria Thomas

It has been an easy and smooth transaction from beginning to end. Great communication!

2017-05-16

Goal is to for me to not have to sit at the front desk to greet and check in every visitor and also the host will be responsible for getting their guests. This will allow me to do other things that I need to take care of away from the front desk.

Pros

It is very user friendly and checks all the boxes for what our company needed in a visitor management system.

Cons

The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features!

Read more
Mitch Stotts

Visitors remark on how easy and cool this product is to use!

2017-09-07

Pros

Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience

Cons

Black and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

Read more
Carla Heim

Fantastic!

2018-07-05

Pros

The instant badges are so handy. We loved that we did not have to manually make up badges prior. Excellent!

Cons

I nothing negative to report. We had a bit of a line up at the start of our conference but it was manageable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hey Carla,

It was such a great experience working with you for your event. The fact that you used two different badge templates on the day of the event was a very clever use case and I'm glad you were able to leverage the system in that way. Thank you for your review! - Jovito

Read more
Alex Shamko

Great product with awesome Customer Support

2017-01-27

We were pleasantly supersized when all of our feature requests were implemented without long delay or push back.

Pros

Features and customization level

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thank you for the review Alex. JCC's unique use case for rec center program sign in gave us an opportunity to build some great new features that have had an impact on all of our customers, especially with analytics and our new data export. It's been great working with your team and we look forward to your feedback and suggestions for the platform moving forward!

Read more
Lauren Goldman

Great customer service and provides excellent flexibility for customizing a visitor's experience

2017-11-30

Pros

The availability of customer service, ability to create dynamic workflows, and user friendliness of the app

Cons

Setting up security bundles with shared locations is not as logical as I would have liked it to be, otherwise everything is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Lauren, setting up application roles and rights is always a bit of a tricky subject. We've made them really customizable to begin with and will work with the UI over time. Thanks for the suggestion, we hear you.

Read more
Johanna Kitman

Staff have been attentive and quick to respond to any issues. Training was comprehensive.

2017-06-30

We are already catching people sneaking into our facility, and we have a much better grasp on who is in our buildings.

Pros

Ease of use on all sides--on the app (guest facing), admin (creating locations/experiences/etc.), and guest book access.

Cons

Haven't found too many cons for the software itself yet, but there are some additions/improvements that might be nice: adding a formatted date field in Forms; adding a Picture page for IDs; a way to isolate a piece of an experience--scrolling up and down when you have several paths can get confusing; allow export of a certain location or experience; allow more flexibility on the About You page (specifically to remove Company altogether if we want).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Johanna! Lots of great ideas, thanks for sharing! Our dev team is working o the date field already and you can switch to a form page to further customize what personal visitor data you want to capture. I'll send you an email with more information now. We hope your team continues to enjoy the platform! - Bryan

Read more
Leanne Plamondon

Quick And Easy Check In Service!

2017-01-18

The sign in process is very customizable as well.

Pros

Easy to use

Cons

The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thanks Leanne. It's great to see one of our Customer Success folks called out. We feel that our ability to help and train customers is a big differentiator but it's nice to see it confirmed. We'll look into that item you mentioned on the host list, stay tuned.

Read more
Jill Proman

Amazing support team + Few UI Suggestions

2017-04-06

Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail.

We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest.

Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor!

Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted!

Please continue to reach out to our team with any questions and ideas!

Read more
Ray Deng

Onboarding process was fluid and insightful

2017-09-29

Pros

Highly customizable with easy to use template add-ons and features to fine-tune the user experience!

Cons

Would be great to have that integration in a future software update!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Hi Ray, thank you for your review! It's been a pleasure getting you started with Traction Guest. The Outlook integration is definitely something we are working on. We'll keep you posted!

Read more
JD Clark

Great product that was fairly easy to set up and implement for our small organization.

2017-07-19

Pros

This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

Cons

I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

Read more
Seth Heitzmann

Awesome Software!

2017-01-29

We now have Traction Guest and it has made the guest tracking process SO easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Traction Guest


Thanks Seth. We're really happy about having you on board. Thanks for the comment on our dev team they have some really good ideas coming out. Keep an eye out for some more innovations next week.

Read more