Sign In Enterprise Reviews

Software aside which is a very good product, we've had Traction Guest for a few years and have been a small part in continual growth of the product functionality. The Personnel that we have been dealing with from that start is what makes the difference, the following have always been there willing to help in any situation and pleasure to work with [SENSITIVE CONTENT HIDDEN].

only thing we have had issues is clients saying there is too much information.

Hi Anish! Thank you for the review! Not only do we want to provide a robust visitor management solution, but we're also keen on continuing to earn your trust every time you need support, have some feedback, or are undergoing transitions with far-reaching implications for your visitor management processes. We continue to look for ways to make the software as friendly to your guests as possible, and welcome any feedback/suggestions and any contact whenever there's any way we could lend you further support.

I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with...

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There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Thank you for your detailed review, Lari! It's been a real pleasure working with you and we appreciate all the ideas you've been sharing to further improve our platform. We hope you continue to have fun creating more custom visitor experiences!

the assistance from [SENSITIVE CONTENT HIDDEN]. it is nice to be able to shoot a question and have answer very quickly.

lots of error and not optimal yet. for example not being able to copy a page in experience, picture not able to be uploaded, token hard to use and understand, the new registering process online before coming on site is not working

Thank you for the review Laurine! Our support team is always eager and available to help ensure that the platform works to your needs. We're glad that you've reached out to us and we hope you can continue to reach out to us via support@tractionguest.com every time any issues or complex needs arise.

The support team was the best i've ever encountered. The interface is done really well and up to date. Once you get it all setup the way you want you don't have to worry about it. Support team and website provide great examples and default templates for almost everything to make customization quick and easy to learn.

It's hard to choose so i will nitpick a bit here. I really would have liked the option for a custom css hosted on or off site to customize the experience template. The badge system editor needs some improvement or to be changed altogether, and i'd like to see more badge examples readily available through the user interface. Took me a while to get used to the lingo, like in the hosts section. The software is constantly improving so i'm sure these will be handled one way or another down the road.

Hey Britton! Thank you for the review. We really appreciate your feedback about the app. As you mentioned, the badge editor is definitely an area of opportunity and something our team is aware of. Don't hesitate to reach out to our Customer Success if you have any questions about creating your custom badges. As you mentioned, we are always improving the product and it's feedback like yours that help us grow and evolve. Also, if you're ever looking for some grey poupon let us know! Cheers!

I like how simple it is to learn to use. I have knowledge of using technology, but none as far as setting up technology or writing code nothing like that. When I first was tasked with setting up Traction Guest I was anxious, but once I got started it was very simple to use and set up our guest experience and the printed badges. Customer service has been very helpful and quick to respond.

As you build out the experiences it can get difficult to follow the path to the next selection.

Hey Chris, thanks for taking the time to share your thoughts on Capterra! You're absolutely right about the Experience Editor and how easy it actually is once you get started. This is something our Product team is looking to improve upon some more. When you're ready to your Visitor experience, you can always reach out to us for additional support!

The experience editor is intuitive and can be customized to fit all our business needs. Customization for badges allowed us to replace our outdated plastic badges.

For our business needs there is currently no cons. An issue we encounter with guests is that they don't complete our check in process at times. If possible a switch to turn on a page counter somewhere i.e. 1 of 5, 2 of 5, etc to show exactly how many pages there are.

Thank you for the review Elfego! We're thrilled to see that you're leveraging the configurability of our platform to fit your business's needs, and our team has enjoyed working with you to ensure that your company is indeed getting as much bang for the buck as possible! Anytime there's any additional support we could offer, don't hesitate to reach out to us again!

Ease of use when setting up an iPad, amazing support and the uptime.

Functionality, although the software is full of feature but it still needs a few things to improve, e.i the ability to fine tune your experience window suited for company's needs, to add more tokens to use and pricing for the extra iPads.

Thank you for the review Ian! We're glad to have added ease for your events and for your visitor management processes, especially when it comes to taking off pressure to remember very specific information about your guests or invitees. If you have any questions about how to better configure our platform, our support team is ready when you are; just schedule some time with the team here, https://success.tractionguest.com/s/support.

I like how quickly Traction Guest has been to come up with solutions and new features for their VMS. Their touchless sign-in was out and functioning so quickly after the lockdown.

There are a few features I would like to see implemented. Like the ability to emulate the check-in process from the portal when making experience changes or theme changes. Having a "play button" on the portal would make life so much easier when making design changes as I wouldn't need to physically be near the licensed iPad when working with TG. Also a better badge design program on the site would be amazing!

Thank you for taking time to write this review Michael! We're thrilled to hear that our touchless sign-in feature has helped your company, and there are more exciting features on the way for sure! That being said, we've taken note of your suggestions regarding a preview of the experience/theme for the iPad, as well as a much smoother badge editing device. Don't hesitate to contact us again with any additional suggestions for our platform!

The guest experience is excellent and our security guards are easily able to use the web interface. The traction guest support team provides timely and detailed help. Well documented and easy to customize.

No issues. The features we need already existed in the software.

Thank you so much for taking time to write this review, Brian. We're proud to have an onsite security and access management platform that includes things like trade compliance, COVID-screening, email/SMS notifications, and NDAs to support these processes for your organization. Anytime you have additional feedback or would like additional support, please do not hesitate to contact us again at support@tractionguest.com.

Software is really easy to use, navigate and customize. It provides a clean layout of visitors log and valuable real time data on guests onsite. Customer representatives are very responsive and patient to work with you over support calls.

I would love to see more flexibility on customizing data display and searchable fields. Currently, you will have to go through a series of steps from exporting CSV file, downloading the file from email, to performing excel filter in order to pull out a specific record. It would be more efficient if a record on Guestbook can easily be searched by any field.

Hello! I am glad to hear that you find our software really easy to use, navigate, and customize. And thank you for acknowledging our support, this means a lot to us! I will bring your thoughts on increasing the flexibility of customizing data display and searchable fields of our Guestbook to our development team. Thanks for taking the time to leave us a review, we really appreciate your feedback! - Vankie

Flexibility - The software allows you to create your own visitor flows without coding knowledge or having to pay extra for custom flows like some other systems out there. The Editor is pretty easy to use and offers tons of options to create any type of flow.

The per iPad pricing structure can be a bit limiting depending on your needs and budget.

Hey Miguel, I really appreciate your feedback here. Your use-case touches on so many advanced aspects of the platform and seeing how you were able to easily implement it to set-up a psuedo-conditional experience was fantastic to see. It's been really helpful for me to mentally call back to your use-case when solutioning similar setups for other customers. I'm glad you've had a great experience with our team and we're looking forward to continuing working with you as more updates come down the line. Thanks!

The sign in software makes daily visitor management of teh buildings we manage much easier for onsite staff. I really like that the software could be adapted to provide a screening process during COVID19. The ideas put forward by the customer service team and assistance provided to implement the suggested changes was second to none. Particularly [SENSITIVE CONTENT HIDDEN], were very well informed and helpful. The software has added an additional layer of peace fo mind for our security and tenants.

I dont have any cons to report this time.

Thank you for the review Sinead! We're thrilled to hear that you've had such a positive experience with us! Our team has enjoyed the opportunity to help you out, and we remain only a phone call or email away anytime you need support from us again!

1) Ease of configuration, very flexible & quick to change. 2) Very Scalable 3) Wide range of potential uses 4) Training materials readily available, clear & concise 5) Traction Guest continues to add features and functionality.

As a small-mid, privately owned company, there was really nothing that has been a "oh we wish it had this or that..." Hence, unfortunately (or fortunately) we really have nothing to offer in this area. It does what we need & way more. We probably are using 35% of it's total capability.

Thank you for this awesome review. Working with you and your team has been such a pleasure. We really appreciate your feedback on our team - we pride ourselves in finding quality people who are passionate and driven. Keep an eye out for more awesome releases soon to come!

Simple integration with our office, very efficient and easy to track employees and guests.

The sign in process is linked to a sticker printing machine when guests sign into Traction. We have had multiple instances where the printing machine and iPad with traction does not link up and creates an error in the printing process. I'm unsure if the printing machine is related to traction, or something our company implemented ourselves, but there has been multiple errors regarding this.

Thank you for the review Darci! We built out features like sign-in notifications, the guest book, and emergency notifications believing that it would add value to companies with a variety of security and visitor management needs, and we're excited to hear that indeed features like these have been beneficial to your company! On the other hand, printer machines can at times be a source of frustration -- I'll reach out over email to try learning more about what you're experiencing. We want to make sure that printing goes as smoothly as other parts of your experience using our software.

Easy to set up, simple and has helped track who is in the building.

Short interruption to user experience when changes and update occur. For example, the new sign out experience was confusing for a few guests.

Thank you for writing this review Kabao! We're thrilled to hear how your organization has benefited from deploying Traction Guest! Amid our continuing efforts to improve Traction Guest, users can be kept up to date on software updates and releases via https://updates.tractionguest.com/. Please do let us know if there's any way we could assist your organization again at any time!

Traction Guest is designed with Business in mind. It has all the features we needed. Workflow-based configuration, flexible NDA (document signing) management, Active Directory friendly, customizable themes, good notifications (Email/SMS).

Visitor Management is not easy. So Traction Guest has created a system to manage all the possibilities. So it takes a good deal of learning and understanding their product to put it into place. Badge design in the system could be greatly improved. The badge creation portion of the software is not quite as good as it could be. But I hear they are working on it.

Hi Tom Thanks for all of the positive feedback! I'm glad to see you're taking advantage of so many features. We're always here to help, and that includes badge design! While we wait for an updated editor, don't hesitate to reach out to us with sketches or mock-ups of your ideal badge. We'll gladly help you put something together! -Alim

Ease of installation and customization. Graphical programming really helped.

1. Red Flag process is very weak and not useful. 2. Would like a more robust and simple invite program - although i haven't used the current version much yet.

Hey John, thank you so much for your feedback! We have always enjoyed working with you as well and we're glad to hear that you've been able to install and customize Guest to your liking. I have shared your feedback on the watchlist and invite functionality with our team. We already have big plans coming up, especially for the invite functionality, which will make it easier for you and users in the future. Feedback like yours really drives our product forward. Thank you! -Jovito

Ease of use. Visual Compliance and ITA integration.

No capability to connect to a phones system to call the host.

Thanks for the review Wil! Ease of use and configurability are important to us, and we're glad that they have been characteristic of your experience with our software! We welcome this feedback and any more that may come in the future, and our customer support team remains available by phone, email, or live-chat anytime you need us!

ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.

I believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work.

Thank you for the review Joseph! ID scanning is definitely one of our more interesting features, and we're thrilled to hear that you've been able to leverage it to improve security at your site! That said, we understand that cloning experience pathways would be something that would make your engagement with Traction Guest much smoother -- this is something that we're raising with the team and discussing how to implement. Don't hesitate to contact us with any additional feedback you may have!

The layout is very simple and quite honestly tacked all the requirements we needed for visitor software, and even offered us more features to use that we hadn't considered before: like badge printing for visitors.

My only qualms thus far are that you are pretty much limited to using HTML ONLY for editing your badges, and if you are unfamiliar with it then it'll prove to be a challenge. I think this is pretty user unfriendly and should be a lot simpler of a process. And that on documents that our users have to sign, you can't pinch to zoom/unzoom. This is an oversight, and as such your documents literally have to be font resized if you need to accommodate all types of folks' vision.

Thanks so much for your feedback, James. I understand how the editing of our badge template can be a little challenging. We are totally aware of it and our development team is currently working on making it more user-friendly. Thanks for bringing up the suggestion on creating the ability to zoom in on documents! That's a great suggestion and I would definitely bring it to the team! -Vankie

How customizable the software is, and how easy it is to figure out!

Sometimes, it won't login on the first try from the web browser, but besides that, nothing comes to mind!

Hi Leila - I'm so glad to hear that you were able to quickly configure the platform for your event and overall use-case! It's been great working with you. In case the login issue on the first try happens again, simply refreshing the browser should quickly load it back. Thank you for your feedback and be on the lookout for new releases to come! - Jovito

History of visitors, flexibility of system!

Understanding how to use the experience.

Thank you for the review! There are indeed a variety of ways that Traction Guest can be configured to deliver on your company's specific needs, and we're thrilled to hear that you've been able to develop solutions that fit yours! That being said, we have a support team that's available to help any time you need it, well after setup! Don't hesitate to reach out to support@tractionguest.com or to 1-855-215-9508!

The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great!

Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful!

Thanks, Dina! Your feedback means a lot to us! We're glad to hear that you're happy with the platform. Please continue to reach out with any questions or ideas!

The picture and printable badge feature is very handy. There is also a very small learning curve when it comes to modifying and customizing the experience for your site. The product also cuts down on paper use which is a bonus for us.

Have not used the product long enough to really see any notable ''Cons'' at this time.

Thank you for the review Gino! We're thrilled to hear that you've had a largely smooth experience configuring Traction Guest to your site's needs, rolling it out, and reducing paper usage in the process. There are many more opportunities worth exploring in terms of how to better exploit Traction Guest's functionalities to fit your site's needs, and several other features that we're working on that we'll look forward to releasing in the coming months. If you have any questions or support needs, or a use case that you'd like our help addressing, please do contact us again at support@tractionguest.com!

We love the flexibility the program provides and that we can design the guests experience to our liking. We have it in several locations, and it's easy to manage from the comfort of my desk without having to travel to the different locations.

The thing we like least is having to get everyone's email address. We aren't able to leave the auto-populate on due to privacy issues.

Emma, it's been wonderful working with you and it's been great seeing how you've adapted your experience as you've worked through your use-cases. I love hearing how you've been able to manage your locations with ease, so I'm glad we've been able to provide that functionality for you. While email is our unique identifier, we're always looking for ways to improve the visitor experience. I'll share your feedback with our team. Thank you! -Jovito