Traction Guest Reviews

Pros
Getting started is very easy, the product is very flexible, and the documentation and support is fantastic.

Cons
The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.

Cons
There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The support team was the best i've ever encountered. The interface is done really well and up to date. Once you get it all setup the way you want you don't have to worry about it. Support team and website provide great examples and default templates for almost everything to make customization quick and easy to learn.

Cons
It's hard to choose so i will nitpick a bit here. I really would have liked the option for a custom css hosted on or off site to customize the experience template. The badge system editor needs some improvement or to be changed altogether, and i'd like to see more badge examples readily available through the user interface. Took me a while to get used to the lingo, like in the hosts section. The software is constantly improving so i'm sure these will be handled one way or another down the road.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business. But beyond this Pro is the big one: the people behind the software. They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation. A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Cons
I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances). If another solution for a unique identifier could be presented this would be very helpful.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

Cons
The memory of the software. If a guest has not signed in for a certain amount of time they will have to fill out all the information again.

Rating breakdown

Likelihood to recommend: 9/10

Pros
1) Ease of configuration, very flexible & quick to change. 2) Very Scalable 3) Wide range of potential uses 4) Training materials readily available, clear & concise 5) Traction Guest continues to add features and functionality.

Cons
As a small-mid, privately owned company, there was really nothing that has been a "oh we wish it had this or that..." Hence, unfortunately (or fortunately) we really have nothing to offer in this area. It does what we need & way more. We probably are using 35% of it's total capability.

Rating breakdown

Likelihood to recommend: 10/10

Pros
When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

Cons
I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It takes away the old fashioned "Pen and Paper" registry and moves to the technology of a ipad solution for registering visitors and customers to your company. I like the photo capturing element, as well as the customization option and notification system that's in the software.

Cons
The badge options are sort of limited. Like to see how badges can be printed faster than they are today.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons
We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with. Implementation was seamless and we went live in about 2 weeks.

Cons
It currently works with ipad's which is fine with us but it would be good that in future other tablets are supported. Otherise, I cannot think of anything.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Traction Guest is designed with Business in mind. It has all the features we needed. Workflow-based configuration, flexible NDA (document signing) management, Active Directory friendly, customizable themes, good notifications (Email/SMS).

Cons
Visitor Management is not easy. So Traction Guest has created a system to manage all the possibilities. So it takes a good deal of learning and understanding their product to put it into place. Badge design in the system could be greatly improved. The badge creation portion of the software is not quite as good as it could be. But I hear they are working on it.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.

Cons
There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.

Rating breakdown

Likelihood to recommend: 9/10

Pros
-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Cons
Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Rating breakdown

Likelihood to recommend: 10/10

Pros
The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

Cons
More advanced reporting systems on sign-in data from the Web interface would be great.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very flexible in the experiences process

Cons
Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use, fast adoption, great customer support!

Cons
Enhancement needed to capture and retain information about foreign guest. The software captures the information but our company needs it retained differently.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.

Cons
I wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love.

Rating breakdown

Likelihood to recommend: 10/10

Pros
How customizable the software is, and how easy it is to figure out!

Cons
Sometimes, it won't login on the first try from the web browser, but besides that, nothing comes to mind!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

Cons
There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The ability to have the software application customized to your individual company's liking and being able to also have the software do what it is supposed to do with visitor sign in capabilities. Overall it fit's for what we need throughout all of our offices.

Cons
Some of the print capabilities seem limited still up this point. Other than that, the software application does what we need it to do for now.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience

Cons
Black and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge

Rating breakdown

Pros
The app is easy to configure and the end users seem to understand how to use it easily. The support team has been great!

Cons
Like all software, it takes a little effort to get the hang of it, but the Traction Guest team is very patient and helpful!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

Cons
Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Rating breakdown

Likelihood to recommend: 10/10