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Intervals Reviews

Reviews summary

Pros

Nice API, you can take all your data and do whatever you want with it. The request management system is pretty good.

Zsombor Z.

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Its flexibility and ease of use put Intervals in a class all its own in my opinion. Works great for our needs.

Tom G.

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Technical support has been quick and friendly. In summary: it's a quality product that does what it sets out to do well.

Kevin W.

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Cons

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often.

Mark G.

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The main weak point for us is not having the choice of unit of measure for times. Actually we base our proposals and contracts on days, not on hours.

Benoit D.

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We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems.

Kevin W.

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Overall rating

4.5

(67)

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91%
positive reviews
96%
would recommend this app

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67 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally found an integrated Project Management and Time Tracking tool for web designers!

Reviewed 3 years ago

Intervals is just so fast and flexible. For a web designer, it's hard to imagine that one couldn't benefit by using it. We've been using it for several years now. Every system has its learning curve. But this one is pretty easy! Written by designers.... for designers! They knew the territory and made it easier for the rest of us.

Pros

Might sound funny...but probably my favorite thing is the email queue that allows me to forward client requests directly into a project for time keeping. I use it constantly. It really helps when you're busy to "keep the flow going"! But honestly, there are so many conveniences with Intervals. And it's so fast and smooth!

Cons

I wish there were an easier way to attach sales tax to individual tasks for "non-web"projects. Right now you have to make a separate project for print projects like logos or brochures. It's easy enough to do, but we are always lookijng for "easier" :-) These print projects inevitably come along with web design if one has the skills.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Intervals Tickets

Reviewed 6 months ago

Works and functions well for what we use it for.

Pros

We use this software for our ticketing system and works really well minus some work arounds.

Cons

I wish it was more customizable and had the owner listed in the task list.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend3/10

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Good Product - depending on use case

Reviewed a month ago

I've used other products for time tracking, and like those much better, but for the price, this works fine.

Pros

We generally use for time tracking capabilities only, which is easy from a user perspective. The reporting capabilities are good as well.

Cons

It can be somewhat cumbersome to setup and is easy to get too granular. The reporting is good, but would be nice to have easier to use filters. The user interface could use an overhaul.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Nice but needs more

Reviewed 4 years ago

We are are active users of this service but there are many things that it doesn't do well. We find that getting this integrated with our other systems is a challenge and that other products on the market are beginning to offer attractive features. As changing platforms means that we need to change our business practices we are not looking to move (at least in the near term) but at some point other...

Pros

Price point is good. It is easy to use.

Cons

Lack of features, difficulty in integration

Vendor response

Thank you for taking the time to give us feedback. We understand how integrating Intervals with third-party tools can be a challenge, and it's one of the areas we are improving. We've recently launched a few more integrations, and we're currently evaluating which ones to add next. Our goal is to continue adding the features and integrations that will benefit the majority of our customers the most. We'll be taking your notes into consideration as we do so. Thank you, again, for sharing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best time & project tracking system for our consulting business

Reviewed 2 years ago

Over 20 years, we've gone from Excel-based time reports to one or two other systems in our office. They all were not that great but got the job done. Then we tried Intervals and it was like a breath of fresh air. It is an easy to use (once you get used to it and go through the training), logically laid out system, that is reliable and has good support. Our whole firm has used it for over 5 years. It has evolved nicely during that time. The company that makes it seems to be led by good people. I've introduced several other firms to it and they have been happy with it also.

Pros

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc. Second, the system is very logical in how you work with it Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members Fourth, the ability to export any report to Excel, PDF, etc....

Cons

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see. It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RidgeRun Engineering Review

Reviewed 4 years ago

The tool is excellent for cross / site, global task management, time tracking and invoicing for time billed on an hourly basis. We also sell software and had to work around some issues to reflect invoices for software sales in the system. We are really looking for request tracking, estimating and resource planning in the same intuitive, simple method as the other features. Intervals folks are fantastic at customer support.. Great rating for the features that exist!

Pros

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

Cons

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Vendor response

Thank you for the review. We appreciate you taking the time to give us feedback. We've been considering some lightweight estimating and resource planning tools, so thank you for sharing how that would be useful. we'll be sure to update our roadmap if we move forward with any of them. Meanwhile, take a look at the request queue, found under the Tasks tab, for managing customer inquiries. We've also added a lightweight resource allocation report that may help with resource planning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Pleased

Reviewed 5 years ago

I purchased Intervals for my small business to make it easier to track and assign tasks. We previously had a system that no one (including me) used because it was not at all intuitive and was a poor fit with what we needed. I looked at a lot of other systems, including BaseCamp, Asana and a few others that are commonly recommended. Intervals was the best fit for what we were seeking.

Pros

The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying...

Cons

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff  I...

Vendor response

Mark, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback on document uploads and the interface. It's very helpful feedback. In regards to the interface, we've recently launched a new look, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Intervals

Reviewed 6 months ago

It has allowed us to move away from paper based timesheets and track timesheets weekly.

Pros

Its fairly easy to use, you cant make any mistake that will 'break' the system. captures and tracks time fairly well.

Cons

I feel a feature that is missing is the ability to allocate staff to a home project/business unit. this would help our business greatly if when running a time entry report, along with seeing the project the hours have been billed to that we could see the home business unit (e.g HR, Finance, Marketing etc) that this person belongs to. It would also be great if you could copy a previous weeks timesheet for re-entry in current/future weeks rather than having to upload this as a template or enter time using the 'add multiple time entries' option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for Project Management and time tracking!

Reviewed 6 months ago

I strongly believe I made the right choice going for intervals and its price worth!

Pros

Easy time tracking. Gantt charts are good to swap the task dates. During my research, I observed intervals gives a better UI experience.

Cons

There are some issues with reporting tools however the support team gives fixes in a day or two. The resource allocation report isn't working at all.

Vendor response

Thank you for taking the time to give us a review. We sincerely appreciate it. With the resource allocation report not working please feel free to submit a bug from within your account and start a ticket with our support team. We can do some troubleshooting and hopefully get the issue resolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intervals is a cost effective answer for project management

Reviewed a year ago

Intervals is a web-based PM tool that can be accessed from anywhere by team members. Project creation, tracking, updates, costing etc. are easily and quickly accomplished on this tool.

Pros

Intuitive, extremely user-friendly project management tool. Project creation, task creation, duplication and cost-related features are outstanding.

Cons

This is a terrific PM product; so much in fact, that the wealth of other features were almost too overwhelming (and not every feature was used.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rock solid - powerful - affordable - Project management tool

Reviewed 5 years ago

We have been using Intervals for 6 years and it is still the perfect tool for our engineering company. We trust this tool as our central (and only) hours worked database. We use it to bill our customers, to pay our employees and to follow the progress of of our projects too! It has performed flawlessly for 6 years and it is simply fantastic!!!

Pros

- Cloud-based. A must for us as our employees can work from where ever they are - Reliable - never lost data or obtained a bad report - Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary. - PERFECT for project-based companies. Perfect!

Cons

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Vendor response

Andre, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Project Management software available.

Reviewed 5 years ago

We spent 2 months researching all the available software programs and none could meet all our requirements with the exception of Intervals. This software is so simple that our entire company use sit. We set it up in a day and it was operational 2 days latter. The training was simple so all the users felt comfortable in learning it and then advancing to the more powerful features of the software. It was become the base of communication for the company and drives efficiency in reducing non value added activities. Whenever I have a question on a feature or our data, I usually get an answer within an hour. Very fast response.

Pros

It is so simple and yet so powerful. I love the reporting and the communication updating. Costs. Their costing model work very well for us. Project updating. Its real time and I am always up to speed with the latest updates on the projects. Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

Cons

I hope this software lasts forever. I cant ever image life without it. Downloading of large data can be better but I can manage

Vendor response

Paul, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. In regards to downloading data, we are continually making optimizations to speed up downloads. If a particular area is slowing down, please let us know so we can focus our efforts. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great all around Product! Highly recommend!

Reviewed 5 years ago

We began using Intervals several years ago when our In-house Creative Services team outgrew the Excel Spreadsheet. We were inputing data, tracking project, etc. through Excel and then time tracking through Harvest. It was very redundant with an excessive amount of data entry for each task that came in. We were looking for a simple solution, easy input, and time tracking. Intervals had all of the feature that we needed. It's worked very well.

Pros

I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

Cons

I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

Vendor response

Thank you for taking the time to review Intervals so thoroughly. We truly appreciate it. We know what it's like to outgrow Excel. It's part of the story behind how Intervals was born. As for adaptability, we've got some ideas brewing on how to add more collaboration features in the future. If you have any more ideas you'd like to contribute, feel free to reach out to us at support@myintervals.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Single most important decision to enhance my business

Reviewed 5 years ago

Since I use the the time management of intervals customer satisfaction has greatly increased due to better delivery timing. Moreover I was able to adjust pricing and project cost calculations neatly, having great statistics and overviews of previous projects at hand. I would recommend this tool to everyone who offers services to customers and works on his/her own account. I reckon to have increased my income by more than 30% due to this valuable software.

Pros

Timers at the bottom of the page counting every single second needed for a certain task. Task management with calendar. "Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Cons

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

Vendor response

Thomas, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. Wow! 30%! That is great news. We've heard this from other customers as well and it never ceases to make our week. We appreciate the feedback on tracking project costs and we've added this idea to our notes. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Get as granular as you want

Reviewed 5 years ago

We've been using Intervals since we were a 3 person studio and find it a solid, reliable way to keep track of project time and tasks. The team finds it easy to learn and use, and i like the variety and options of running reports. Only recently did we start using the "subtasks" checklist to group items together and not drive ourselves crazy - a great move. We will set up templates using this method,...

Pros

Reliable up time, easy to learn, variety of reports available

Cons

Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Vendor response

Thank you for the review and feedback. It's great to hear how Intervals is helping your agency. I wanted to point out a relatively recent report we created, called the Resource Allocation Report. This report will provide some lightweight resource planning help. It works by dividing up the task estimates across the days its scheduled and the people assigned to complete it. This should help seeing current capacity across tasks and projects. Regards, John

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small business lifesaver

Reviewed 2 years ago

I manage multiple contracts, different periods of performance, different small teams, different pricing s has done it all for me. I don’t stress when I do invoicing. Ease of reports and estimations for business proposals. Can’t say enough good things

Pros

1. Documentation and responsiveness from support. Customer service means everything to my clients, so another company that performs this way to keep me operational is excellent. 2. Ease to implement, change and operate. This is a no fuss-get business done platform. If you’re looking for bubbly themes and widgets, go elsewhere. This streamlines the management of your work in a professional way for...

Cons

Nothing I can think of...other than doing the work for me!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TimeTask is the best project management tool with time booking functionality

Reviewed 5 years ago

After trying several time booking and project management software this is the best one that brings together these two things. I am using it for more than 8 years now. It is just great, for small projects and for bigger ones too.

Pros

1. Time tracking, easy to track time 2. Simple interface 3. Very nice pricing model 4. Nice API, you can take all your data and do whatever you want with it 5. The request management system is pretty good 6.

Cons

1. Very fixed, cannot be configured to custom needs (custom fields would be great) 2. Mobile client for easy time entry would be great 3. Invoicing is not very flexible to cover all needs 4. The user rights / roles system could be a bit better organized 5. The attachment handling could be done better

Vendor response

Zsombor, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. We've added your ideas to our feature development notes. But I also wanted to let you know we are in the early stages of developing a mobile client. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best time- and task-tracking software around

Reviewed 5 years ago

Intervals has changed the way we work. As a distributed company, our team members are located across the globe. Intervals allows us to follow tasks together, track their status, assign them to each other, set up milestones and timelines, and keep track of everything, including tracking our time, in one place. It's easy to use and the best software of its type that we've used so far. The Intervals team listens when we ask for specific features, and updates the software to make it better and better. I love how easy it is to use and to keep track of our projects and tasks.

Pros

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

Cons

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

Vendor response

Alisa, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate you sharing your thoughts on how we can make Intervals better. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does What It Says It Will Do

Reviewed 4 years ago

We used Intervals for several years and have never encountered a bug. It replaced an in-house product. The management types like the reporting and dashboard facilities. For ordinary users it is straightforward to enter time and navigate around. The problem is getting users to do it regularly - but that is a problem with the humans not the software! There are lots of power-user features (e.g....

Pros

Ease of use. Simplicity in the UI with power-features not far away

Cons

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Vendor response

Kevin, thank you for the encouraging review. We're glad to hear that Intervals is a good fit for your business. I wanted to point out that Intervals has a new look. It's called Modernistic and is a theme that can be found in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All that Project Management AND a bag of chips

Reviewed 5 years ago

Seriously, running a fast-paced, and fast-growing creative agency isn't easy. I've seen our average "active" Intervals projects double in less than two years from around 20 to about 40 at a time. After hours of comparison we chose Intervals more than 3 years ago and I haven't looked back since. The competition didn't have the level of detail I (we) required.

Pros

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Cons

Other than not having a mobile phone app yet, this project management tool rocks!

Vendor response

Brian, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback and wanted to let you know we are in the early stages of developing a mobile app. And, we've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution for our needs

Reviewed 5 years ago

I first became aware of Intervals when I worked on a client project. From there, I signed our company up and find it to be an excellent tool to track time, log hours, and produce both internal and client reports. Its flexibility and ease of use put Intervals in a class all its own in my opinion. Works great for our needs

Pros

The ease of use to create client tasks and then log time according to the task. Each time log has a description, which is very helpful to our clients so they can see how their billed time was spent.

Cons

We have found no cons regarding how we use Intervals. If we were to expand our use into other areas we are not currently using, we may encounter functionality that is not as expected.

Vendor response

Tom, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Time Tracking Management for Development Shops

Reviewed 5 years ago

We've tried so many time tracking systems and Intervals has been meeting our needs for our software development, project manage and support teams for about 3 years now.

Pros

easy of use and flexibility to really address our needs in time tracking.

Cons

would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.

Vendor response

Cynthia, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your thoughts on tying tasks together and we can see how that would help with your workflow. We've made note of this idea. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We are using Intervals since many years and overall we are very happy with it.

Reviewed 4 years ago
Pros

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

Cons

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Vendor response

Lukas, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how limiting the interface to only what's being used could be helpful. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy Intervals User Since 2009

Reviewed 5 years ago

Before using Intervals for my project scheduling, time-tracking and invoicing, I was using a combination of Basecamp and Freshbooks. Since I switched over to using their software in 2009, I haven't even considered another product. Intervals has given me all the tools I need to for managing my freelance graphic design business and I haven't had any problems, to date. Whenever I've had software questions, their customer service has been very responsive. And, they're constantly adding new features, before I even realize I want them -- let alone need them!

Pros

Incredibly easy to use and includes all the features I need for my business in one product

Cons

No cons were added to this review

Vendor response

Sharon, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Conceptually, this is excellent project management software

Reviewed 3 years ago

Budget management, time tracking, project management, invoicing

Pros

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Cons

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day...

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