Rent Manager Pricing Plan & Cost Guide

Rent Manager

Real estate property management

4.37/5 (202 reviews)

Rent Manager Pricing

Pricing model: Subscription

Free Trial: Available

Rent Manager offers several pricing options including standalone solutions and an online version which can be tailored to each business. Contact Rent Manager for detailed pricing information.

View Pricing Plans

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Hemlane

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TenantCloud

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Free Trial: Available

Rent Manager Pricing Reviews

Pros
  • This software is highly recommended and it is very versatile. It's ease of use and flexibility is excellent.Patti H.Read the full review
  • The customer/technical support is outstanding. I really cannot say enough good things about the support department.Kristen C.Read the full review
  • Very customizable, very user friendly, and great customer support. The integrated service manager program has been instrumental in the growth and success of our business.Danny H.Read the full review
Cons
  • It crashes and customer service is terrible. There is no way to correct accounting mistakes.Stacey P.Read the full review
  • There's no section that says "Late Charges" and what they are for.Shellie A.Read the full review
  • There are so many variables in Property Management and they are too cut and dry.Darla B.Read the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about Rent Manager's pricing:

donna s.

Geared to the American Market

Used daily for 2+ years
Reviewed 2017-11-11
Review Source: Software Advice

Obviously I still prefer it, as I've used it for 10 years.

Pros
Offers more than Yardi - at a cheaper price. Lets you customize a lot. Easy to use Very stable Never had an issue with billing.

Cons
Tried for five years to get recurring journals, Tried MANY times to have them print the letters "yymmdd" on cheques as required by Canadian standards. have to double print all our cheques to comply. Rent Manager Online wouldn't log in and actually locked me out on a Saturday morning - no help available until Monday? - Lucky I keep my own backup of information so I can respond to this emergency. No published in depth info on creating customized objects.

Response from Kari


Hi Donna,

Thank you for your review! We’re glad to have you as a customer for the past 10 years and looking forward to many more years in the future. With the recurring journals and date format changes, I would check out the recently updated Rent Manager Help File. Anywhere you are in the system, if you press your F1 key, it will open up the help file for the area in Rent Manager you are working in. This has detailed information regarding Journal Entries as well as a section on rmScript – our custom language, which helps you further customize Rent Manager. In regards to weekend Support hours, I apologize you were locked out of the system and unable to reach someone. I will pass your message on to our team to look into further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Mary Ann M.

Have been using rent manager for about 8 years. It's a good software.

Used daily for 2+ years
Reviewed 2017-07-27
Review Source: Capterra

Pros
This is a very easy to learn software. I've never had any problems with it. Everyone in our office are very happy with this software. I would totally recommend it.

Cons
Probably the cost. It's not the most expensive but it's not the cheapest either. I would still recommend it.

Response from London Computer Systems


Hello Mary Ann,

Thank you so much for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Allen R.

Very happy with Rent Manager

Reviewed 2014-06-10
Review Source: Software Advice

Pros
Very easy to use. Great customer service. Very affordable price.

Cons
The interface is not as nice as some of the other products, but that's pretty minor.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris D.

Need better functionality

Used daily for 2+ years
Reviewed 2017-10-21
Review Source: Software Advice

It should not be excessively expensive to upgrade.

Pros
Provides the basics. Technical support has gotten much better. Has a mobile app. Credit/criminal reporting ability.

Cons
It's not 100% web based. Owner processing cumbersome. Pricing not compatible with other software providers who offer the same products.

Response from Kari


Hi Darden Properties LLC,

Thank you for your review. I will pass your comments regarding owner processing and upgrade price back to our management team. We would love to hear more about what could help your business - feel free to send us any additional feedback via our new Feature Request Form: https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/. Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jay B.

Outdated, But Comprehensive

Used daily for less than 6 months
Reviewed 2016-12-14
Review Source: Software Advice

The program itself is pretty outdated compared to most products out there today but does have decent functionality in terms of reporting and user-defined fields specifically. The main downside for me is the fact that the program only runs off of a remote server and you can't access through a standard browser. The price point is not bad overall, but the way that they have over a dozen add-on products with additional charges and the deceiving way that they present their different products was quite discerning for me. When I had an issue with billing by rent manager, I was treated rudely, and they were extremely unhelpful. I have looked into other software in the past 2 months and I am planning on switching starting January 1st. Although there are a few minor features that this new software will not provide, I have found it to be a large improvement overall from Rent Manager.

Pros
-Comprehensive reporting; -Overall price point (excluding add-on feature, which really brings up the cost).

Cons
-The remote server set up, which only allows logging in from a computer previously set up; -Only one user is allowed on the program at once (you pay for extra users); -The interface is extremely outdated (it looks like Windows 2000) -Electronic payments and credit checks are not incorporated and are done through outside companies, which is extremely annoying; -The system for service requests and work orders is extremely convoluted and, in my opinion, useless; - You cannot reconcile your bank accounts automatically, which is pretty common these days: -The upload and download feature does not work properly and is a waste of time; -The apps associated with the software is not made well, and you really have very little mobile functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Stacey P.

Don't waste time with Rent Manager

Used daily for 2+ years
Reviewed 2017-10-10
Review Source: Software Advice

If you only manage 1 or 2 properties (and you own them), this might be OK. But, if you're in the business, this is the bottom of the barrel

Pros
It's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.

Cons
It crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.

Response from Kari


Hi Enclave Holdings II,

Thank you for providing your feedback. We do take customer feedback seriously and we would love to speak with you further regarding any issues you might be having.

Rent Manager does allow you to correct accounting mistakes using GAAP standards. We also have leases, electronic signatures, an owner web portal for owner statements and information, report automation (including monthly owner statements), and much more available within the program. As for spammy emails, our Support Team can gladly help you look into this issue and find the root cause.

We were unable to find your contact information in our system. Please let us know the best way to contact you to walk through these built-in features via salesinfo@rentmanager.com. We look forward to hearing from you!

Rating breakdown

Ease of use
Features
Customer support

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Cody R.

Rent Manager is cheap, but it is also lacking

Used occasionally for 2+ years
Reviewed 2017-04-20
Review Source: Software Advice

This is a decent software if you want to save money.

Pros
I like that the software is low cost and web based. I also like that you can merge resident mailers and that type of thing.

Cons
Rent Manager is a basic software. If you don't want all the bells and whistles, than rent manager will work fine. If you want a lot more, you have to go with one of the bigger softwares like Resman or Onesite.

Response from Kari


Thank you for your review Cody! We actually offer as much, if not more, features in Rent Manager than our competitors. We would love to jump on a call with you and show you everything you already have available with our software. I also highly encourage you to check out our training videos archive (http://training-videos.rentmanager.com/) or Rent Manager University (https://www.rentmanager.com/customer-resources/training/rent-manager-university/), both free training tools that showcase different areas of the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Elaina G.

Good overall software, user friendly and excellent customer service!

Used daily for less than 6 months
Reviewed 2017-01-04
Review Source: Software Advice

I was thrown into a role where I had to rebuild the rent manager account after a previous person made some pretty big accounting errors. I found rent manager to be user-friendly and really efficient for billing and paying owners. When I had questions or issues their customer support was very responsive and helpful resolving my issues. I would defiantly recommend this product to anyone managing investor units.

Pros
User-friendly- Easy to learn how to use and teach your self-basic functions. Organization - Great to be able to bill and track maintenance and accounting in the same program Customer Service - Always resolved my issues and taught me how to avoid or correct the issue for the future.

Cons
Only affordable for larger companies

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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David L.

Very easy to use

Used daily for 1-2 years
Reviewed 2018-04-13
Review Source: Software Advice

Believe me I tried every program out there for any price It leads back to rent manager Nothing like it The EPP Mgmt

Pros
It has all in one and no need to have accounting out of the system like any other company that there is out there

Cons
Maybe to have online V like the V12 That would be better if u are out of the office like on any computer

Response from Kari


Hi David,

Thank you so much for your feedback! We do have mobileRM, which allows you to use Rent Manager on the go. Let us know if this is something you'd like to check out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott H.

Rent Manager

Used daily for 2+ years
Reviewed 2020-02-20
Review Source: Software Advice

Good product and support. I primarily changed because of the online payment fees assessed. Much too high, but, consistent with most other products. I found a product that did not charge for online payments. Having complications with that product in features, functionality and service though....maybe that is why others charge.

Pros
Good batch reporting and formating capability Strong accounting features Excellent Owners portal...even though most owners do not use. Strong sales tool for Management Company. Relatively intuitive Consistent logic

Cons
Mobile application was just rolling out. I did not convert to the mobile solution due to plans to convert to another software. New mobile application might solve some of the Cons. Pricing: Per seat pricing, set up fee for each additional seat, mobile, web integration, etc. modules additional costs. However, the biggest issue was the $1.50+ charge for Residents to pay online using E-checks. If you have 1000 units paying online, cost is $1500 per month. Too much. LImited integration with various online posting services.

Response from London Computer Systems


Hi Scott, Thank you for your review. It is possible to pass all epay fees to tenants vs the management company covering the cost, similar to other online credit card processing fees. If this is something you might be interested in, we can gladly help initiate the conversation with Zego to make the switch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Greg N.

Rent Manager Review

Reviewed 2016-02-26
Review Source: Software Advice

Pros
Cloud-based, excellent customer support, ease of use, individual licensing at reasonable pricing, great capabilities with the RM app suite, OWA, etc. Also, amazing user conferences!

Cons
More customization to meet needs of commercial properties and users of the information.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Doughlas S.

Great Product, Great Support!

Used daily for less than 6 months
Reviewed 2016-11-04
Review Source: Software Advice

Rent Manager is the only Property Management software that charges a per-user price versus the per-unit pricing, which is very great because of the amount of units we have. If you have a little bit of computer background and working with databases, the software is very easy to pick up. The great part is that the support team is so amazing! Even if you do not know much, it will not take long to pick it up. Thanks Rent Manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brenda H.

Good software but could use some updates

Used occasionally for free trial
Reviewed 2018-11-27
Review Source: Software Advice

Pros
I like the reports ans accounting but they could use more updated and detailed information on reports

Cons
The price is a bit high for the software but overall it is a good program for any one looking for the basic accounting needs

Response from Kari


Hi Brenda,
Thank you so much for your review! If you are wanting to review different or more detailed information specific to your company, each of the 250+ reports in the system can be customized based on your needs. Our Professional Services Department can also build new reports based on your company needs as well. Feel free to give us a call at any time and we can walk you through the customization options available.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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kevin g.

Broker/Owner

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Software Advice

Overall this has been a good software for our business, having not used other programs it is hard to compare, we get what we need at a good price, as they say "if it's not broken, don't fix it".

Pros
Easy to work with, the display and layout work very well, and you can undo transactions without having to jump through hoops.

Cons
I think the C.A.M side could be better, and setting up multi user's was a problem to stop people getting into the wrong property.

Response from Kari


Hi Kevin,
Thank you for your feedback! We are constantly making updates to our software and we would love to hear how we can make our CAM module even better for your business. Please let us know any ideas you might have via our Feature Request Form (https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/). Our management team will review your submission and see if it would be a good fit for an upcoming development cycle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kathy P.

Very pleased with all the functionality built into Rent Manager

Reviewed 2016-08-24
Review Source: Software Advice

Pros
Easy to use and I love the built in integration to external parties when there's a vacant unit that you need to get filled. Very seamless and I received more leads than I could handle. Very reasonable prices for all the functionality provided.

Cons
Nothing negative to report at this point. Still going through learning curve since I've only used for a couple months.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Kasey B.

Not Perfect, but Very Good

Used daily for less than 6 months
Reviewed 2017-01-18
Review Source: Software Advice

We had considered other software before deciding on Rent Manager in November 2015. Rent Manager has been around for a very long time. They seem to understand what property managers really want/need based on the length of their experience. We like that there are a lot of options; the software is robust. Reporting, usability, cost, and integration (with our website/tenant application, a consumer credit company and other software) were important to us. We have been happy with the software in general. Their customer support is pretty good. They've been rolling out new features. We started on their older version - Rent Manager Xi - and have switched to the new platform - Rent Manager 12 - that was introduced February 2016. This was their first major software update in the last decade. Complaints about the older-looking interface are likely about Xi. I would say 12 has a look that is somewhat similar to Quickbooks. We are managing about 270 multi-site residential units and growing. (I understand some people use this software to manage other things like boat slips and salon chairs!) One thing we really liked about Rent Manager was that it scales up easily. We didn't want to have to go through another software switch any.time.soon. We heard that there are some property managers happily using the system with 1000+ units. One major difference between Rent Manager and other property management software options is that Rent Manager charges by the user login where others charge by the unit. We're about to add a new feature rmService which allows our maintenance team to use a phone app instead of the internet to access service requests and tenant info. Should make service requests easier to manage in the field.

Pros
- Customizable options (User Defined Fields) - New updates being rolled out - Reporting - Customer support - A lot of features - Integration - Cost for basic use...especially if you have a small staff - Scalability

Cons
- Web design is wildly expensive! (The quotes from RM's design team are nearly the rate our independent web designer charges luckily you can get their user guides and use your own web designer (to create your integrated website, application, rental listings, etc.) - A la carte features that need to be purchased for an additional fee - Rent Manager 12 has some small bugs still being ironed out but nothing major - Web Portal Suite (namely the MobileRM website) should be better/more user-friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CLINTON G.

too cumbersome to use

Used daily for 2+ years
Reviewed 2019-01-04
Review Source: Capterra

needed a login/password and couldnt simply provide a reset , i had to phone in. not satisfied

Pros
the ability to online access rents and information is nice

Cons
every issue must be dealt with a phone call........extremely low tech for a supposed hi tech platform

Response from London Computer Systems


Hi Clinton,
Thank you for your feedback. We apologize that your experience with us has been less than exceptional and we would like to learn more about your experience with the software so we can make it better. I will have your account rep reach out to you to learn more.

If you are ever in need of assistance, you can also email support@rentmanager.com or click F1 anywhere in the program for our help file. This contains detailed documentation for each area of the program, which can help diagnose issues.

To ensure the protection of customer data, we do have a verification process in place when resetting passwords vs an auto reset. This allows us to ensure your data is secure. If you have any questions regarding this process, your account representative can gladly assist with this as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kristi S.

Your One Stop Shop For Property Management

Used daily for 2+ years
Reviewed 2019-07-26
Review Source: Capterra

A few years ago we decided go to 'All in" with Rent Manager. We upgraded to the online platform, integrated all our rent collection, accounts payable, and phones. We wanted to streamline a few processes so we could grow and we did!

Pros
I love the integration Rent Manager allows. We have our screening, receivables, payables, communication (phone/text) all integrated in Rent Manager. Also, since we are web-based I can access my data anywhere. Also - the customer service, from our account rep, to the help desk . Everyone is very helpful! The amount of free training they offer is exceptional. The Weekly webinars are a must!

Cons
A couple minor things: I wish there was a different way for users to share a license. Maybe some sort of bundle pricing for 10+ Licenses. Also, I wish I could track HR/Payroll through Rent Manager.

Response from London Computer Systems


Hi Kristi,

Thank you for your review! We're happy to hear you're all in with Rent Manager. Let us know how we can be of any help in the future and feel free to submit any feature requests here so our development team can research them for you: https://www.rentmanager.com/featurerequest

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate M.

This program has made my life and my company's easier. The customer service is outstanding

Used daily for 6-12 months
Reviewed 2017-08-07
Review Source: Software Advice

Pros
Outstanding customer service; great value. The program is intuitive to use and has many useful features.

Cons
I work internationally, and occasionally my IP address is blocked from accessing our internet-licensed version of the program. This creates some inconvenience, but has always been addressed quickly by the Rent Manager team.

Response from Kai


Hi Metron-Farnier,
Thank you for your review! We are happy to hear Rent Manager has been able to make your life easier and your business run more smoothly. We do apologize about the international IP issue. I will make a note of this and pass your review on to our management team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan A.

Fabulous - all-inclusive - property management software!

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Pros
I like that it can handle every aspect of my property management business. From accounting to contact management, work orders, advertising, inspections, tenant screenings, collections - you name it. If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs. Robust and efficient! Priced right too!

Cons
Inspection functionality could use some work, but tech support is available and working with me on a daily basis to ensure the program works right for my needs.

Response from London Computer Systems


Thank you for your review Susan! We're so glad Rent Manager has been able to help your business these past few years. We would love any additional feedback you might have for our inspection features. Please submit additional feedback here https://www.rentmanager.com/customer-resources/customer-support/submit-a-feature-request/, and our management team will review the submission.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Angela W.

Outstanding Software, Outstanding Value

Reviewed 2016-02-09
Review Source: Software Advice

Pros
I have worked with Rent Manager for 10 years, it's been an integral part of the success of my business. It is by far the most user friendly software I've used in my career, it's easy for employees to navigate, even those without prior management experience. It has allowed me to effectively and smoothly organize my business The Rent Manager staff has always been at the cutting edge of technology, which is great for my business and the options I can offer my clients. Their customer service and support has always been responsive and top notch!

Cons
I haven't found anything yet! We have integrated almost all of the service options they have offered and they have all been of exceptional value.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barb M.

Great Product!

Reviewed 2016-02-17
Review Source: Software Advice

Pros
The software is very user friendly and use of the User Defined Fields allows users to customize in MANY areas for reporting. The support is also excellent. I always get timely responses and good instruction.

Cons
Cost is about the only thing I can think of as a negative regarding Rent Manager. However having a great product with good support does warrant the cost.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul M.

One man shop using this program since 2007

Used weekly for 2+ years
Reviewed 2017-04-25
Review Source: Software Advice

The program is staple, customer service is responsive and I have never been disappointed with this product.

Pros
With very little training anyone can be up and running a very comprehensive program that will streamline the management of any type of rental property.

Cons
I am not sure if I am grandfathered in or they still offer the core application at a reduced rate for users that have under 99 units, but I wish some of their other add-on products also had discounted pricing for smaller properties like mine as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dannis A.

Been with Rent Manager for over 13 years and it just keeps getting better

Used occasionally for 2+ years
Reviewed 2017-09-15
Review Source: Software Advice

It is amazing to see how far the software has come in 13 years and it keeps out performing the competition. Took the time to reevaluate property management software for my company 18 months ago. Intrigued by some of the other firms but choose to double down with Rent Manager.

Pros
Value, features, and focus on the needs of the user. Strong trendy features with an accounting backbone that can not be beat.

Cons
Many new features without accompanied intuitive internal help or setup information. Takes a call to product support sometimes to to roll out but always worth the time to leverage all the features.

Response from Kari


Hi Five Star Property Management, LLC,

Thank you so much for your feedback! It has been great working with you over the past decade and we can’t wait to work with you more in the future.
Our training team is working hard to add more documentation and training for all of the recently released features. If there is one in particular you are looking for, be sure to reach out to your Account Manager and she can gladly send the information along.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristi T.

Transitional Issues

Used occasionally for 2+ years
Reviewed 2017-12-14
Review Source: Software Advice

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Pros
Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.

Cons
Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH

Response from Kari


Hi Kristi,
Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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