Pricing model: Free, Subscription
TenantCloud is a freemium solution for landlords, tenants and ServicePros.
Soon TenantCloud will have a $35/month solution for ServicePros.
25 reviewers had the following to say about TenantCloud's pricing:
Pros
User friendly, very well put together and easy to start up. I tried multiple cloud softwares and none of them had the ease of use and functionality that tenantcloud has!
Cons
Having to pay for eSignatures. However, even then the cost is fairly cheap compared to most competitors.
Thank you for using TenantCloud. Happy landlording!
Rating breakdown
I use this software for the 3 units I own. It’s perfect for my small portfolio! A great way to limit my costs but still have everything documented and recorded for my records. Couldn’t be happier with my experience.
Pros
Cheap
Does all the basics you need
Perfect for a landlord of a small portfolio!
Easy to use
Beautiful user interface
Great app!
Record management
Reports
Online pay
Cons
Not as powerful or have automated capabilities as other PM software, but totally okay because it’s free or nearly free.
Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.
Rating breakdown
Likelihood to recommend: 10/10
Pros
TenantCloud software makes it very simple to enroll renters, manage the entire signup process, manage maintenance requests, and bill rent. At a very affordable price with strong customer service, it was a no brainer for us. With software this capable and affordable, there's no reason anyone shouldn't be managing their properties and billing rent electronically.
Cons
There is genuinely nothing missing from the software. We have found everything we need in a simple package.
We are more than happy to get such a lovely feedback. Thank you for your kind words.
Rating breakdown
Likelihood to recommend: 10/10
Organization
Pros
You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.
Cons
Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.
Thank you for the great feedback! We do our best to make your user experience as easy as possible.
Rating breakdown
Likelihood to recommend: 10/10
Pros
To get both accounting and tenant management for this price is pretty good.
Cons
Unlike QuickBooks and most other accounting software it does not automatically import your transactions. This means every payee must be entered manually before any transactions can be categorized for them. The software makes no attempt to recognize vendors and assume the proper category. Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.
Thanks for finding time and leaving your feedback here. We appreciate it.
Rating breakdown
Likelihood to recommend: 6/10
It’s been good, and the price is great but there are a few kinks it needs to work out. I will continue to use it and I feel some of the issues may be just user familiarity.
Pros
The price is inexpensive and the response via chat is great and fast.
Cons
The over the phone help has not been the best. Occasionally I feel like they are almost annoyed that I am calling. Also, the app needs some fine tuning.
We appreciate your feedback. We're sorry to hear you find our phone support to be annoyed as you mentioned above, but we would like to assure you that our support team is always happy to assist. Best regards.
Rating breakdown
Likelihood to recommend: 7/10
Price for what you get is exceptional. Much of the same functionality that the big software services offer but for less $. I am happy I switched.
Pros
Software is easy to use and easy to onboard. Mostly intuitive and the price cannot be beat!
Cons
Some of the navigation within the site can be a little tricky and getting the tenants setup with online pay takes some hand holding but not much.
Thanks for your feedback. We are happy you have switched to TenantCloud.
Rating breakdown
Likelihood to recommend: 8/10
My overall experience with TenantCloud is great. The customer service is very responsive and we well as the fact that there are many tutorials available from TenantCloud on Youtube and they have an extensive help library.
Pros
I like the easy of use and the fact that is reasonably priced for the level of management software needed.
Cons
The program is expanding every day, but I least like that I am not able to attach easily viewed notes to each unit.
Thanks for the great feedback! We really appreciate it.
Rating breakdown
Likelihood to recommend: 10/10
I love the customer help. They respond to my emails within 24 hours. I feel confident using Tenantcloud as a Property owner.
Pros
I love the price of the software and the ease of linking my listing to multiple websites. I like the maintenance request page!
Cons
I have a hard time finding things on the website. For example, I find it difficult to find a way to contact Tenant Leads sent my way. I end up emailing them through my personal email. It would be nice if there was a function to do this through the site. I believe one may be coming. I also have a hard time finding my accounting page.
Thanks for sharing your feedback. We hope that our latest feature "search bar" will help in finding things faster. We appreciate your positive comment.
Rating breakdown
Likelihood to recommend: 8/10
Pros
I really liked the user interface because it was intuitive and looked great. The price also seemed attractive give what the software promised to do.
Cons
The pros stopped at the UI. The payments set up is very clunking requiring tenants to go through 10 steps. There is no recurring / auto payments feature.
I had paid for a year subscription and asked for a refund after 2 weeks and was told there was no refund, so beware they will steal your money!
Thank you for letting us know about your experience using TenantCloud. We’re sorry our product did not meet your expectations, and appreciate you taking the time to share your concerns. We are constantly improving our services, and do our very best to ensure it is as easy as possible for all our users.
Rating breakdown
Likelihood to recommend: 0/10
Pros
TenantCloud is a good software to manage your property. It's is easy to use and a lot of features are available.
Cons
There TenantCloud is good for small landlord and for some extra features, the price is a little high.
Rating breakdown
Likelihood to recommend: 8/10
Pros
Has good features for management companies.. where they manage owner, tenant and management company.
Good pricing for the features it offers. One of the lowest I have seen. Keep those up..
Cons
Support response time needs to be improved. Other than that all good.
Rating breakdown
Likelihood to recommend: 10/10
TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.
Pros
- Easy to use
- Ton of features
- All in one system that allows you to connect with tenants, owners, suppliers, and contractors
- Continuously add features to make the product better
- Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month
Cons
- The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it.
- The system for potential tenants to submit rental applications was also not the most user friendly
Rating breakdown
Likelihood to recommend: 10/10
We started using EvaProperty.com 3 months ago at our company. Very simple and transparent software overall, but still it's better for a small and medium property holders. However, I can strongly recommend Evaproperty for its accountiong, online rent collection possibilty and free marketing website, btw sign up is free Pros: very useful accounting, personal website with design templates, vendor, maintenance and tenant portals, easy design, no unnecessary expensive "bells and whistles" other softwares have. And the pricing is good. Cons: high custom domain set up fee, no ROI indicator, too many updates.
Thanks for your review. We really appreciate it.
Rating breakdown
Overall very happy. I only have 12 units, though.
Pros
The amount of features you get for the price. The software is incredibly thorough. It's saved me time automating recurring bills and collecting rent.
-customer services has responded within a day each time. Very impressed
Cons
Because the software has a lot of features, the learning curve is steep. It took me a while to get the hang of it. I am okay with that, however, it also took my tenants a while to figure it out. I have some tenants who were willing to try the online payments but gave up. I am not happy about that.
We really value your feedback and wish your business only success. Thank you for sharing your feedback.
Rating breakdown
Likelihood to recommend: 10/10
got all my properties and tenants info in one desktop.
Pros
ease of use. great value for the money. great features and benefits to the renters.
Cons
not being able to contact someone by phone to get a response in a timely fashion. no sense of urgency especially when money is involved from tenants.
Leland, we appreciate your feedback. Our goal is always to provide a consistently reliable product and an exemplary level of customer service. Currently there's no phone support, but we will be happy to help. Just submit a support ticket via your TenantCloud account and our team will contact you. Thanks!
Rating breakdown
Likelihood to recommend: 3/10
It is easier to use from my other platforms and has great value in the product.
Pros
I like the app and the notifications on the go! My applicants usually have trouble and complain about the software. That is not Tenant Clouds issue.
Cons
The app is clunky at times and crashes a lot because of updates. I hope this gets better soon.
Thanks for sharing your experience. Our team always work on new improvements and we appreciate you taking time to leave your positive feedback here.
Rating breakdown
Likelihood to recommend: 7/10
Awesome product.
Pros
Right value for money.
Getting rid of traditional property management companies, who looted me for years.
Managing my own property with ease and taking control of my property.
Cons
I am still trying to get used to this. I think, there are ways, it can bring important features forward to make it more user friendly.
Thank you for your comment. Our TenantCloud Team really appreciate it.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can:
Advertise my vacant properties online using the software
Communicate with my tenants through the software
PLUS there are plenty of features in the FREE package that I have not yet explored!
Cons
Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.
Ben, thanks you for using TenantCloud. Our support team will gladly work with you to resolve any issues you have with the system.
Rating breakdown
Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.
Pros
Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.
Cons
There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.
We are very grateful for your kind words. Thanks a lot for such a positive feedback.
Rating breakdown
Likelihood to recommend: 8/10
Pros
I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!
Cons
I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.
Rating breakdown
Likelihood to recommend: 10/10
About a 6 overall. I don't have a whole lot of use for it yet, but the customer service experience makes me wonder how I would be treated if I was a paying customer with a more serious problem.
Pros
The software is pretty easy to use and set up. I only own a couple properties at this point, so I don't have a whole lot to take care of, but it helps keep task and things prioritized and organized. I did put in a ticket for what I thought would be a basic customer service issue almost a month ago, and it still hasn't been resolved. It makes me wonder how something would be handled if I had a more serious issue.
Cons
The cost associated with using some of the features of the website. Because I only have a couple of properties, I don't need a subscription service, but if I could purchase one-off things like background checks, or if I could push off cost on to tenats for transactions to allow them to pay me through the app. if they wanted to.
Rating breakdown
Likelihood to recommend: 6/10
Pros
After 3 years in property management with several previous software vendors I have found Tenantcloud and I could not be happier. It handles everything I need, that’s what I call end to end solution. They have recently released the design and I love it. When I signed up I was a bit confused with their pricing model ( they claimed to be free for 75 rental units) but it is actually free for 75 units with unlimited tenants and personal listing website. Can’t say this is the best solution on the market since I haven’t tried all of them, however, it is just perfect for diy landlords like me.
Cons
Some features are currently under construction but the support team promises to launch them soon.
Rating breakdown
Likelihood to recommend: 8/10
I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.
Pros
It's free, it has online payments and a great customer support.
Cons
Waiting for criminal report to be integrated.
We can¿t thank you enough for your great review. Happy landlording!
Rating breakdown
Likelihood to recommend: 10/10
TenantCloud seems to be a cost effective service for both landlords and tenants. I was first a bit confused with the connection system but after a while I found it and successfully connected with my tenants so they can pay rent and communicate within the system (btw I love the chat). Overall it looks like the system is better for landlords as of now.
Thank you so much for the great review.
Rating breakdown
