TenantCloud Pricing Plan & Cost Guide

TenantCloud

Rental property accounting & management software

3.93/5 (105 reviews)

TenantCloud Pricing

Pricing model: Free, Subscription

TenantCloud is a freemium solution for landlords, tenants and ServicePros.

Soon TenantCloud will have a $35/month solution for ServicePros.

View Pricing Plans

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Free Trial: Available (No Credit Card required)

TenantCloud Pricing Reviews

Pros
  • I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game.Verified ReviewerRead the full review
  • So far, my experience with TC has been great. I enjoy using the platform and have recommended it to several other investors.Anthony M.Read the full review
  • When I had a question about a feature or how to do something, the Help section was useful. If that did not solve my issue then I would reach out to the Support Team.Dennis T.Read the full review
Cons
  • Stressful... constantly opening support tickets with problems, no fast phone support.Chrstopher S.Read the full review
  • M back to paying by check, so the poor guy now has to keep track of who pays by check and who pay by TC.Susan W.Read the full review
  • My experience was very negative. I signed up on Friday and set everything - property, units etc.Max G.Read the full review
79%
recommended this to a friend or a colleague

25 reviewers had the following to say about TenantCloud's pricing:

Anonymous

An amazing cloud software that makes property management a breeze!

Used weekly for less than 6 months
Reviewed 2018-07-18
Review Source: Capterra

Pros
User friendly, very well put together and easy to start up. I tried multiple cloud softwares and none of them had the ease of use and functionality that tenantcloud has!

Cons
Having to pay for eSignatures. However, even then the cost is fairly cheap compared to most competitors.

Response from TenantCloud


Thank you for using TenantCloud. Happy landlording!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Amazing for its price

Used monthly for 1-2 years
Reviewed 2018-10-05
Review Source: Capterra

I use this software for the 3 units I own. It’s perfect for my small portfolio! A great way to limit my costs but still have everything documented and recorded for my records. Couldn’t be happier with my experience.

Pros
Cheap Does all the basics you need Perfect for a landlord of a small portfolio! Easy to use Beautiful user interface Great app! Record management Reports Online pay

Cons
Not as powerful or have automated capabilities as other PM software, but totally okay because it’s free or nearly free.

Response from TenantCloud


Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Conor Mahlmann

Excellent Software

Used weekly for less than 6 months
Reviewed 2020-07-14
Review Source: Capterra

Pros
TenantCloud software makes it very simple to enroll renters, manage the entire signup process, manage maintenance requests, and bill rent. At a very affordable price with strong customer service, it was a no brainer for us. With software this capable and affordable, there's no reason anyone shouldn't be managing their properties and billing rent electronically.

Cons
There is genuinely nothing missing from the software. We have found everything we need in a simple package.

Response from TenantCloud


We are more than happy to get such a lovely feedback. Thank you for your kind words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Ebert

Intuitive User Interface and Great Functionality

Used daily for 6-12 months
Reviewed 2017-08-21
Review Source: Capterra

Organization

Pros
You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

Cons
Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Response from TenantCloud


Thank you for the great feedback! We do our best to make your user experience as easy as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Watkins

Solid features, interface is lacking

Used daily for less than 6 months
Reviewed 2020-07-10
Review Source: Capterra

Pros
To get both accounting and tenant management for this price is pretty good.

Cons
Unlike QuickBooks and most other accounting software it does not automatically import your transactions. This means every payee must be entered manually before any transactions can be categorized for them. The software makes no attempt to recognize vendors and assume the proper category. Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.

Response from TenantCloud


Thanks for finding time and leaving your feedback here. We appreciate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anthony Absalon

Developing product and great for a small property management company

Used weekly for less than 6 months
Reviewed 2020-07-09
Review Source: Capterra

It’s been good, and the price is great but there are a few kinks it needs to work out. I will continue to use it and I feel some of the issues may be just user familiarity.

Pros
The price is inexpensive and the response via chat is great and fast.

Cons
The over the phone help has not been the best. Occasionally I feel like they are almost annoyed that I am calling. Also, the app needs some fine tuning.

Response from TenantCloud


We appreciate your feedback. We're sorry to hear you find our phone support to be annoyed as you mentioned above, but we would like to assure you that our support team is always happy to assist. Best regards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jeffery Muschik

SC Residential Property Manager

Used daily for less than 6 months
Reviewed 2020-07-09
Review Source: Capterra

Price for what you get is exceptional. Much of the same functionality that the big software services offer but for less $. I am happy I switched.

Pros
Software is easy to use and easy to onboard. Mostly intuitive and the price cannot be beat!

Cons
Some of the navigation within the site can be a little tricky and getting the tenants setup with online pay takes some hand holding but not much.

Response from TenantCloud


Thanks for your feedback. We are happy you have switched to TenantCloud.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Stephanie McAnuff

TenantCloud Property Management Software

Used daily for 1-2 years
Reviewed 2019-12-17
Review Source: Software Advice

My overall experience with TenantCloud is great. The customer service is very responsive and we well as the fact that there are many tutorials available from TenantCloud on Youtube and they have an extensive help library.

Pros
I like the easy of use and the fact that is reasonably priced for the level of management software needed.

Cons
The program is expanding every day, but I least like that I am not able to attach easily viewed notes to each unit.

Response from TenantCloud


Thanks for the great feedback! We really appreciate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meghan Dailey

Beginning Tenantcloud User

Used weekly for less than 6 months
Reviewed 2020-07-09
Review Source: Capterra

I love the customer help. They respond to my emails within 24 hours. I feel confident using Tenantcloud as a Property owner.

Pros
I love the price of the software and the ease of linking my listing to multiple websites. I like the maintenance request page!

Cons
I have a hard time finding things on the website. For example, I find it difficult to find a way to contact Tenant Leads sent my way. I end up emailing them through my personal email. It would be nice if there was a function to do this through the site. I believe one may be coming. I also have a hard time finding my accounting page.

Response from TenantCloud


Thanks for sharing your feedback. We hope that our latest feature "search bar" will help in finding things faster. We appreciate your positive comment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben Smalley

Great user interface but that's about it

Used daily for less than 6 months
Reviewed 2018-03-07
Review Source: GetApp

Pros
I really liked the user interface because it was intuitive and looked great. The price also seemed attractive give what the software promised to do.

Cons
The pros stopped at the UI. The payments set up is very clunking requiring tenants to go through 10 steps. There is no recurring / auto payments feature. I had paid for a year subscription and asked for a refund after 2 weeks and was told there was no refund, so beware they will steal your money!

Response from TenantCloud


Thank you for letting us know about your experience using TenantCloud. We’re sorry our product did not meet your expectations, and appreciate you taking the time to share your concerns. We are constantly improving our services, and do our very best to ensure it is as easy as possible for all our users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

It is a good software

Used monthly for less than 6 months
Reviewed 2019-02-02
Review Source: GetApp

Pros
TenantCloud is a good software to manage your property. It's is easy to use and a lot of features are available.

Cons
There TenantCloud is good for small landlord and for some extra features, the price is a little high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sunny Patel

Good web based software for mid sized landlord

Used weekly for 2+ years
Reviewed 2019-11-06
Review Source: Capterra

Pros
Has good features for management companies.. where they manage owner, tenant and management company. Good pricing for the features it offers. One of the lowest I have seen. Keep those up..

Cons
Support response time needs to be improved. Other than that all good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Cutts

Small Operation Property Manager with 4 Single Family Homes in Portfolio

Used monthly for 6-12 months
Reviewed 2017-10-14
Review Source: Software Advice

TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

Pros
- Easy to use - Ton of features - All in one system that allows you to connect with tenants, owners, suppliers, and contractors - Continuously add features to make the product better - Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

Cons
- The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it. - The system for potential tenants to submit rental applications was also not the most user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doug Williams

We started using EvaProperty.com 3 months ago at our company

Reviewed 2014-03-03
Review Source: Capterra

We started using EvaProperty.com 3 months ago at our company. Very simple and transparent software overall, but still it's better for a small and medium property holders. However, I can strongly recommend Evaproperty for its accountiong, online rent collection possibilty and free marketing website, btw sign up is free Pros: very useful accounting, personal website with design templates, vendor, maintenance and tenant portals, easy design, no unnecessary expensive "bells and whistles" other softwares have. And the pricing is good. Cons: high custom domain set up fee, no ROI indicator, too many updates.

Response from TenantCloud


Thanks for your review. We really appreciate it.

Rating breakdown

Ease of use
Customer support

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James Haywood

Very Solid

Used weekly for less than 6 months
Reviewed 2020-07-10
Review Source: Capterra

Overall very happy. I only have 12 units, though.

Pros
The amount of features you get for the price. The software is incredibly thorough. It's saved me time automating recurring bills and collecting rent. -customer services has responded within a day each time. Very impressed

Cons
Because the software has a lot of features, the learning curve is steep. It took me a while to get the hang of it. I am okay with that, however, it also took my tenants a while to figure it out. I have some tenants who were willing to try the online payments but gave up. I am not happy about that.

Response from TenantCloud


We really value your feedback and wish your business only success. Thank you for sharing your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leland Tobias

great product , just no telephone support

Used weekly for 1-2 years
Reviewed 2018-08-06
Review Source: Capterra

got all my properties and tenants info in one desktop.

Pros
ease of use. great value for the money. great features and benefits to the renters.

Cons
not being able to contact someone by phone to get a response in a timely fashion. no sense of urgency especially when money is involved from tenants.

Response from TenantCloud


Leland, we appreciate your feedback. Our goal is always to provide a consistently reliable product and an exemplary level of customer service. Currently there's no phone support, but we will be happy to help. Just submit a support ticket via your TenantCloud account and our team will contact you. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Dan Mawn

Easy to Use and has potential!

Used daily for less than 6 months
Reviewed 2020-07-10
Review Source: Capterra

It is easier to use from my other platforms and has great value in the product.

Pros
I like the app and the notifications on the go! My applicants usually have trouble and complain about the software. That is not Tenant Clouds issue.

Cons
The app is clunky at times and crashes a lot because of updates. I hope this gets better soon.

Response from TenantCloud


Thanks for sharing your experience. Our team always work on new improvements and we appreciate you taking time to leave your positive feedback here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sam Jena

A relief from traditional property management companies

Used weekly for less than 6 months
Reviewed 2020-07-09
Review Source: Capterra

Awesome product.

Pros
Right value for money. Getting rid of traditional property management companies, who looted me for years. Managing my own property with ease and taking control of my property.

Cons
I am still trying to get used to this. I think, there are ways, it can bring important features forward to make it more user friendly.

Response from TenantCloud


Thank you for your comment. Our TenantCloud Team really appreciate it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Raj Seshadri

TenantClous is a Great Free tool for new and experienced Landlords alike!

Used monthly for 6-12 months
Reviewed 2017-06-15
Review Source: Capterra

Pros
Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can: Advertise my vacant properties online using the software Communicate with my tenants through the software PLUS there are plenty of features in the FREE package that I have not yet explored!

Cons
Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.

Response from TenantCloud


Ben, thanks you for using TenantCloud. Our support team will gladly work with you to resolve any issues you have with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ryan Gulesserian

Makes managing tenants a little easier

Used weekly for 6-12 months
Reviewed 2020-07-09
Review Source: Capterra

Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

Pros
Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

Cons
There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

Response from TenantCloud


We are very grateful for your kind words. Thanks a lot for such a positive feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kaycie Edeh

This one is my favorite!

Used weekly for 6-12 months
Reviewed 2018-08-14
Review Source: Software Advice

Pros
I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!

Cons
I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Gerasia

New User

Used weekly for less than 6 months
Reviewed 2020-10-29
Review Source: Capterra

About a 6 overall. I don't have a whole lot of use for it yet, but the customer service experience makes me wonder how I would be treated if I was a paying customer with a more serious problem.

Pros
The software is pretty easy to use and set up. I only own a couple properties at this point, so I don't have a whole lot to take care of, but it helps keep task and things prioritized and organized. I did put in a ticket for what I thought would be a basic customer service issue almost a month ago, and it still hasn't been resolved. It makes me wonder how something would be handled if I had a more serious issue.

Cons
The cost associated with using some of the features of the website. Because I only have a couple of properties, I don't need a subscription service, but if I could purchase one-off things like background checks, or if I could push off cost on to tenats for transactions to allow them to pay me through the app. if they wanted to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jerry Hoegland

8 from 10, I'm happy with it overall

Reviewed 2015-10-22
Review Source: Software Advice

Pros
After 3 years in property management with several previous software vendors I have found Tenantcloud and I could not be happier. It handles everything I need, that’s what I call end to end solution. They have recently released the design and I love it. When I signed up I was a bit confused with their pricing model ( they claimed to be free for 75 rental units) but it is actually free for 75 units with unlimited tenants and personal listing website. Can’t say this is the best solution on the market since I haven’t tried all of them, however, it is just perfect for diy landlords like me.

Cons
Some features are currently under construction but the support team promises to launch them soon.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Rosa Costinski

We manage our 15 units for free

Used weekly for 6-12 months
Reviewed 2016-10-15
Review Source: Capterra

I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

Pros
It's free, it has online payments and a great customer support.

Cons
Waiting for criminal report to be integrated.

Response from TenantCloud


We can¿t thank you enough for your great review. Happy landlording!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan Howard

Great idea & looks great

Reviewed 2015-11-08
Review Source: Capterra

TenantCloud seems to be a cost effective service for both landlords and tenants. I was first a bit confused with the connection system but after a while I found it and successfully connected with my tenants so they can pay rent and communicate within the system (btw I love the chat). Overall it looks like the system is better for landlords as of now.

Response from TenantCloud


Thank you so much for the great review.

Rating breakdown

Ease of use
Customer support

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