PocketSuite Pricing, Features, Reviews & Comparison of Alternatives

PocketSuite

Personal Trainer, Coaching software

4.03/5 (29 reviews)

PocketSuite overview

Pricing

Starting from
$19.99/month
Pricing options
Free
Free trial
Value for money

Devices

Web-based

Markets

United States

Support options

Phone Support

PocketSuite reviews

Excellent
17
Very good
6
Average
1
Poor
0
Terrible
5
Value for money
Features
Ease of use
Customer support
  3.6
  3.6
  3.9
  3.8
Dave "The Shef" Sheffield

Pocketsuite is a MUST for any solo-preneur or small business owner!

Used daily for 6-12 months
Reviewed 2018-03-14
Review Source: Capterra

Pocketsuite is like having a personal assistant in my pocket. Whether it is for processing cards, scheduling appointments, or communicating with clients...I love this product!

Pros
I love the ability to automate a huge chunk of the communication with my clients via text. (or email if they prefer). The credit card rate is very competitive. They templates feature makes it so simple to follow up, send reminder messages, and so much more! Their support is amazing. Very responsive to texts!

Cons
I'm new to the premium side after using the software at the free level for a few months. Still learning new capabilities and ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jennifer Schubeck

Simple, Effective, Great App

Used daily for 6-12 months
Reviewed 2017-12-14
Review Source: Capterra

Ease of running my business on the go..no down time, no missed appointments, syncs with Google calendar!

Pros
I use this app as a dog training, schedule manager, invoicing, tracking appointments and credit card processor. It is packed with ways to conduct business. I have a dedicated line, and administer most appointments, invoices, contracts and payments via text. I am able to get deposits before showing up, reducing no shows to null. The reports daily let you know where you stand on production and it reminds you to bill for visits you have completed. They keep adding functions. I could add employees too, but for now a full office suite conducted via text. Credit card processing good rate and prompt deposits. Great for small entrepreneurs. Also lets you track lead sources, costs and inventory capabilities, sales tax and send group text announcements to reengage your clients.

Cons
Haven't mastered getting reports out of the system yet. Doesn't operate in horizontal mode on iPad- strictly works as a mobile device app. Hard to adjust to this concept if you solely used to desktop versions of software- but super simple and once you don't over complicate things...its that easy!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jennifer Schubeck

Ease of use for the small business person

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

I have been using this app to run my business and pay 1099 contractors for 2 years. It helps keep me on the go and communicating while in the field.

Pros
Functional, fast and run completely on mobile app. Intuitive for app users and simple client communication. Ditch the desktop software and stay on the go.

Cons
Exportable reports take spreadsheets and other interfaces on export end to sort and decipher. Newsletter capability not quite there but company works diligently improve and expand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

David Hallum

Good, but so mobile and text heavy, there is no room to grow in your business

Used daily for 1-2 years
Reviewed 2019-04-22
Review Source: Capterra

The support has been helpful even if they seem to not know their own software that well. The frustrating part is that you have to text EVERY issue. So if you have a tiny issue...sure no problem...but you have a client standing in front of you and you need something now and an issue resolved...tough cookies...type out a book a send the text then wait for them to get around to answering you back. Overall: This is a great app for like a 1 man show...If you have dreams of growing or owning or being able to answer phone calls from potential clients while typing in information...then do NOT get this app. Otherwise, it does a great job of scheduling clients and such...but I expect that of any scheduling app...lol you should do that awesomely...its the other features you should excel at. If they would fix the no desktop app or no iPad landscape view issue...that would solve about 80% of our issues with them.

Pros
Text reminders of appointments and recurring payments can be created.

Cons
When I first started my dog training business, it was only me. This app was great when you weren't talking to a client. If I had a client call me to schedule an appointment, then (assuming I was in a quiet place and not public) I would have to put them on the speaker phone and input their details to schedule their free consult in the app. As I grew to have 3 other trainers work for me and we are all mobile we had more growing pains. For example, we couldn't input client details, it sends out its own phone number on texts and we have an online phone system that routes calls to cell phones depending on the client. It was confusing to the clients what number they wanted to call. Most schedule changes the clients texted, but when it came to talking about why their dogs just got into a fight...texting would take an hour where a phone call of 5 minutes would be much faster. Then as we grew further still to have a facility, it was even more frustrating that there is NO desktop view or iPad landscape view. So...we still have the same issues except now even more clients call us and we have to write it on a sticky note and then when we hang up input all of the details. We have the online booking system connected to our website, but most people want to talk to someone before handing over thousands of dollars. Summary: no desktop app, the only way to get any help or support is through texting, no landscape ipad app, and no way to mark trainers paid outside of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

Minimize review

Johnny Carter

This app is everything you need (and more)!

Used daily for 2+ years
Reviewed 2016-09-03
Review Source: Capterra

I've used MindBody and anything else you can imagine. The team there at PS (what I like to call my PocketSuite) is great and very helpful!!! I save so much money and I've literally put my business on cruise control. I have all of my clients set up on subscriptions that auto-renew the packages for my clients every month so I can focus on my classes and privates. About to head on vacation now thanks to PS! Look no further!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Render Walker

Customer Service Ghosted

Used daily for 2+ years
Reviewed 2020-01-03
Review Source: Capterra

Slow support communication, and that's not good for business when handling people's money. Excessive fees for receiving payments. They don't inform you b4 they debit your account to allow you time to make appropriate changes to insure money is secure for them and your account stays in good status . After 3-4 years I'm done with lack of response and sense of urgency. Downgrading to free as soon as I can, because I'm tired of paying excessive fees for no real support when it's truly needed.

Pros
ease of appointments to be able to add to calendar

Cons
the dreadful customer service and developer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Joshua Vanderwaall

Awesome Platform

Used daily for 1-2 years
Reviewed 2019-03-04
Review Source: Capterra

This platform is great! I love how easy it is to schedule my customers and how it keeps all their info.

Pros
Easy to use, keeps my customers info in one place!

Cons
Every once in a while i get logged out for no reason.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Rick Pectol

Great app for taking payments. Also has scheduling and tons of other stuff we don't use

Used weekly for 1-2 years
Reviewed 2018-05-28
Review Source: Capterra

Pros
They don't require a monthly fee for payments! Very reliable as well and you get your funds quickly.

Cons
You have to sign in all over again too many times. Not a big deal but at least you just have to remember a 4 digit pin

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Adriana Hurtado

It is very useful for programming the daily activities of the organization.

Reviewed 2018-03-13
Review Source: Capterra

I did not get any benefit directly, I had the opportunity to see its operation by a primary state residing in the United States, and I explain what it is and what is useful despite being so easy to use.

Pros
It allows you to work as a team from the app, you can send scheduled messages, schedule payments and even contact employees and customers as assignment of activities.

Cons
It is not an app available for all countries in the world, which is a great disadvantage, because despite being so simple in Venezuela would be very useful to process customer payments and control them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

Terrible

Used daily for less than 6 months
Reviewed 2019-04-05
Review Source: Capterra

They have a verification setting without really telling you that being denied accepting payments on their service is actually an option. They take your money for accepting payments through their software before they can actually deliver on what they promise. Seems kinda shady to me and I will definitely be contacting the BBB

Pros
I initially liked the software....but they charged my card twice but for some reason can't find the second charge on their end.....even though its in their account and not mine

Cons
Customer service and wait times....very slow verifying you. Duplicate payment taken out of my account. Not delivering on services promised

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

PocketSuite pricing

Starting from
$19.99/month
Pricing options
Free
Free trial

PocketSuite offers FREE, $19.99/mo, $49.99/mo & $99.99/mo tiers.

PocketSuite features

Billing & Invoicing
Lead Management
Client Management
Goal Setting / Tracking
Website Integration
Reservations Management
Employee Management
Financial Management
Event Management
eCommerce
Contract Management

Additional information for PocketSuite

Key features of PocketSuite

  • Scheduling
  • Membership Management
  • CRM
  • Appointment Scheduling
  • Mobile App
  • Appointment Scheduling
  • Gyms / Fitness Clubs
  • Client Profiles
  • Payment Processing
  • Attendance Tracking
  • Appointment Scheduling
  • Appointment Scheduling
  • Appointment Reminders
  • Staff Management
  • Mobile Grooming
  • Recurring Appointments
  • Services List

Benefits

PocketSuite integrates core features and workflows in a single mobile platform to help your fitness business succeed.

Features include appointment scheduling, invoicing, contract e-signatures, credit card processing, direct messaging, and more.