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InGenius
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Computer telephony integration to fuel efficiency
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InGenius - 2026 Pricing, Features, Reviews & Alternatives
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InGenius overview
What is InGenius?
Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.
Use InGenius CTI to drive more successful service and sales with one simple, smooth integration between your existing business phone system and your CRM. InGenius has the flexibility to support unique and complex workflows.
Customers who use InGenius have been able to dramatically increase customer satisfaction and improve their Net Promoter Score by as much as 50%. Here's how...
- Deliver personalized service and sales: place valuable caller information and CRM insights at your reps' fingertips in the moment, allowing them to warmly greet callers and jump right to the heart of the matter.
- Identify common caller pain points and call trends: quickly and accurately capture call drivers, call notes, and call results. Use out-of-the-box reports to view call data in your CRM to monitor service levels, spot trends, and make more informed business decisions.
- Increase case handling and outbound call capacity: Use the productivity-enhancing features provided by InGenius to increase case handling capacity and raise the odds of first call resolutions, or to drive more successful outbound call campaigns. Make voice an integral part of your omnichannel environment.
Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With a single CRM sign on, data that never leaves your firewalls, and no OEM technology, InGenius is your choice for safe, secure, and reliable computer telephony integration (CTI) technology.
Get started using InGenius in your contact center, customer service organization, ITSM or inside sales teams today!
Key benefits of using InGenius
Starting price
per month
Alternatives
with better value for money
InGenius’s user interface
InGenius reviews
Overall rating
4.9
/5
8
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.14/10
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InGenius's key features
Most critical features, based on insights from InGenius users:
All InGenius features
Features rating:
InGenius alternatives
InGenius
Starting from
32
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Zoho CRM
Starting from
14
Per month
Zoho Desk
Starting from
20
Per month
InGenius pricing
Value for money rating:
Starting from
32
Per month
Per Feature
User opinions about InGenius price and value
Value for money rating:
InGenius integrations (11)
InGenius support options
Typical customers
Platforms supported
Support options
Training options
InGenius FAQs
InGenius has the following pricing plans:
Starting from: $32.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of InGenius?
InGenius has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does InGenius support?
InGenius supports the following languages:
English
Q. Does InGenius offer an API?
No, InGenius does not have an API available.
Q. What other apps does InGenius integrate with?
InGenius integrates with the following applications:
Salesforce Service Cloud, Avaya UCaaS, MiContact Center Business, Cisco Unified Communications Manager, Salesforce Sales Cloud, Avaya Experience Platform, Asterisk, Avaya Cloud Office, ServiceNow, Twilio Flex, Twilio
Q. What level of support does InGenius offer?
InGenius offers the following support options:
24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
