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Vanillasoft Logo

Lead optimization platform for fast-response sales teams.

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Vanillasoft - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Vanillasoft overview

What is Vanillasoft?

VanillaSoft is a lead optimization platform built for fast-response sales teams.

VanillaSoft’s real-time workflow helps sales teams work smarter by making sure every lead gets the best chance to convert. It automatically prioritizes the warmest records, so agents don’t waste time figuring out who to contact next. It simplifies the agent’s activities, letting them focus on conversations instead of juggling data. Plus, it ensures calls, emails, and texts are sent in the right order, with the right message, and with the best chance of getting through—avoiding spam filters and blocked calls.

These three pillars of VanillaSoft’s all-in-one system ensure sales teams are effective, efficient, and always reaching their leads.

Key benefits of using Vanillasoft

Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.

List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.

Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.

Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.

(data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management)

Starting price

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Pros & Cons

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Lead Management

Data Management

Integrations

Performance and Speed

Phone Support

Email and SMS Communication

Vanillasoft’s user interface

Ease of use rating:

Vanillasoft pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(6)
3-4(65)
5(161)

What do users say about Vanillasoft?

The dashboard gives me a clear overview of every lead and customer, and I can track conversations, quotes, and follow-ups in one place.

Select to learn more


Who uses Vanillasoft?

Based on 232 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Insurance
Marketing and Advertising
Education Management
Higher Education
Others

Use cases

CRM
Lead Management
Insurance CRM
Call Monitoring
Inside Sales

Vanillasoft's key features

Most critical features, based on insights from Vanillasoft users:

Contact management
Workflow management
Lead management
Data import/export
Customer database
Lead segmentation

All Vanillasoft features

Features rating:

Real-Time monitoring
Recording
Referral tracking
Data management
Sales activity management
Sales forecasting
Customizable fields
Sales onboarding & training
Content management
Content delivery
Sales reports
Communication management
Lead distribution
Pipeline management
Activity dashboard
Task management
Opportunity management
Call reporting
Call recording
Template management
Calendar management
Performance management
Lead capture
Email templates
Reporting/Analytics
Interaction tracking
For sales teams/organizations
Territory management
CRM
Multi-Channel communication
Campaign management
Third-Party integrations
Deal management
Collaboration tools
Activity tracking
Prioritization
Customizable reports
API
Lead qualification
Queue management
Reporting & statistics
Sales trend analysis
Prospecting tools
Process/Workflow automation
Scheduling
Source Tracking
Task scheduling
Predictive analytics
Voice mail
Access controls/permissions
Automatic call distribution
Calendar/Reminder system
Call list management
Call routing
Call tracking
Call transcription
Caller id
Client management
Computer telephony integration
Contract/License management
Customizable scoring
Dashboard
Email management
Email tracking
Engagement tracking
Field sales management
For insurance industry
Goal management
Lead nurturing
Meeting management
Monitoring
Performance metrics

Vanillasoft awards

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Vanillasoft pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Vanillasoft price and value

Value for money rating:

To see what individual users think of Vanillasoft's price and value, check out the review snippets below.

“I am a user, not an administrator, so my over all experience in the last 5 years has been great. IT is reliable, safe and easy to use.”
CB

CHRISTINE B.

Sales Consultant

“I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.”
LD

Lamar D.

Marketing Manager

Vanillasoft integrations (15)

Integrations rated by users

We looked at 232 user reviews to identify which products are mentioned as Vanillasoft integrations and how users feel about them.

Textdrip logo
Textdrip

Integration rating: 4.8 (4)

Integration rating: 3.0 (1)

Integration rating: 3.0 (1)

Zapier logo
Zapier

Integration rating: 3.0 (1)

Docusign logo
Docusign

Integration rating: 5.0 (1)

Vanillasoft support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

Vanillasoft FAQs

Q. Who are the typical users of Vanillasoft?

Vanillasoft has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Vanillasoft support?

Vanillasoft supports the following languages:
English


Q. Does Vanillasoft offer an API?

No, Vanillasoft does not have an API available.


Q. What level of support does Vanillasoft offer?

Vanillasoft offers the following support options:
Phone Support, Chat, Knowledge Base, Email/Help Desk, FAQs/Forum

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