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MSP360 Managed Backup Pricing, Features, Reviews and Alternatives

MSP360 Managed Backup product overview

What is MSP360 Managed Backup?

MSP360 Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, macOS, Linux, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Key benefits of using MSP360 Managed Backup

  • Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.
  • Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors
  • Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    MSP360 Managed Backup pricing information

    Value for money

    4.6

    /5

    132

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    MSP360 Managed Backup features

    Functionality

    4.6

    /5

    132

    Total features

    54

    9 categories

    Most valued features by users

    Reporting/Analytics
    Alerts/Notifications
    Secure Data Storage
    Two-Factor Authentication
    Data Retention Management
    Scheduling
    Data Import/Export
    Data Replication

    MSP360 Managed Backup users reviews

    Overall Rating

    4.6

    /5

    132

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.16/10
    Rating distribution

    5

    4

    3

    2

    1

    90

    37

    5

    0

    0

    Pros
    The software is great, the prices are below other products and the Customer SUpport is very good.
    Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.
    I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.
    Cons
    Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.
    No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.
    I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ultimate MSP Backup Tool

    Reviewed 3 years ago

    The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

    Pros

    Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

    Cons

    They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Set It and Forget It Backup

    Reviewed 2 years ago

    I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

    Pros

    Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

    Cons

    It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Support is crappy

    Reviewed 3 years ago

    I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

    Pros

    Ease of use Ease of install Runs in background

    Cons

    Crappy support Annual fee required to keep upgraded Refuse to honor their maintenance agreements

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    MSP360 the easiest and safest way to make computer backups

    Reviewed 2 months ago

    We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it.

    Pros

    It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

    Cons

    I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Easy access to a wider range of backup solutions

    Reviewed 3 years ago
    Pros

    Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

    Cons

    The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

    MSP360 Managed Backup FAQs and common questions

    Q. What type of pricing plans does MSP360 Managed Backup offer?

    MSP360 Managed Backup has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of MSP360 Managed Backup?

    MSP360 Managed Backup has the following typical customers:
    Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does MSP360 Managed Backup support?

    MSP360 Managed Backup supports the following languages:
    Dutch, English, French, German, Italian, Portuguese, Spanish


    Q. Does MSP360 Managed Backup offer an API?

    Yes, MSP360 Managed Backup has an API available for use.


    Q. What other apps does MSP360 Managed Backup integrate with?

    MSP360 Managed Backup integrates with the following applications:
    ConnectWise Control, Microsoft Azure, Google Workspace, Amazon EC2, Microsoft 365, ConnectWise Manage, NinjaOne, Google Cloud Platform, ConnectWise Automate, Autotask PSA


    Q. What level of support does MSP360 Managed Backup offer?

    MSP360 Managed Backup offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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