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MSP360 Backup

Managed cloud backup solution for MSPs and IT departments

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MSP360 Backup Pricing, Features, Reviews and Alternatives

MSP360 Backup product overview

What is MSP360 Backup?

MSP360 Backup, formerly CloudBerry Backup, is designed for IT service providers and corporate IT departments that need a Backup-as-a-Service (BaaS) solution. MSP360's Managed Backup Service (MBS) is designed to meet the needs of managed service providers and enterprise IT departments, providing reliable backup with central management and monitoring. MSP360 Backup is integrated with Amazon Web Services, Microsoft Azure, Google Cloud Platform and almost every S3-compatible or OpenStack-based cloud storage services.

Key benefits of using MSP360 Backup

  • Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.
  • Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors
  • Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    Videos
    Documentation

    MSP360 Backup pricing information

    Value for money

    4.6

    /5

    128

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MSP360 Backup features

    Functionality

    4.6

    /5

    128
    Total Features45 4 categories

    Most valued features by users

    Access Controls/Permissions
    API
    Monitoring
    Alerts/Notifications
    Third Party Integrations
    Secure Data Storage
    Alerts / Escalation
    Retention Management

    Functionality contenders

    MSP360 Backup users reviews

    Overall rating

    4.6

    /5

    128

    Positive reviews

    96%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.16/10
    Rating distribution

    5

    4

    3

    2

    1

    86

    37

    5

    0

    0

    Pros
    The software is great, the prices are below other products and the Customer SUpport is very good.

    AF

    Arthur F.

    Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.

    Joseph O.

    I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.

    Silfrido G.

    Cons
    Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.

    AR

    Anonymous Reviewer

    No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.

    EK

    Eran K.

    I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.

    DH

    Daniel H.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ultimate MSP Backup Tool

    Reviewed 2 years ago

    The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

    Pros

    Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

    Cons

    They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Set It and Forget It Backup

    Reviewed 6 months ago

    I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

    Pros

    Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

    Cons

    It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Reliable, cosy UI solution for home/small business backup

    Reviewed 21 days ago

    I spent a plenty of time comparing a lot of software, trying trial and free versions, looking for a solution that'd help me complete my home/small business/hobbyist backup. As a photographer I have to manage huge amount of image files with RAW data, these are quite bulky and ravenous in term of HDD space used, nevertheless quite important for me to save and have a backup of it. However, in most software...

    Pros

    I spent a plenty of time looking for a solution that'd help me complete my small business backup. In most software solution I've been testing I was hardly ever satisfied, and mostly about the speed of connection while backing up. Then, I ran across MSP360 software and had a good experience with it. I was happy about the speed and stability of bandwidth wile backing up.

    Cons

    Now I still use trial free version and plan to buy it as I have to backup more without limits of free version and it's all ok by this time it suits my needs completely

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Support is crappy

    Reviewed 2 years ago

    I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

    Pros

    Ease of use Ease of install Runs in background

    Cons

    Crappy support Annual fee required to keep upgraded Refuse to honor their maintenance agreements

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Cloud backup for everybody

    Reviewed 2 months ago

    I tried this product over 2 months, it has so good UI and too easy to use for most of admins. It has built in remote desktop support tool. Strongly recommended.

    Pros

    It is easy to use and implement. You can create all type of backups also help your client via remote desktop.

    Cons

    It needs license for every type of backup sources separately. There is no on-premise solution, you have to use a machine as a gateway to reach your virtual environment.

    MSP360 Backup FAQs and common questions

    MSP360 Backup has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    MSP360 Backup has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    MSP360 Backup supports the following languages:
    French, Dutch, Portuguese, Italian, German, Spanish, English


    MSP360 Backup supports the following devices:
    iPhone, iPad


    Yes, MSP360 Backup has an API available for use.


    MSP360 Backup integrates with the following applications:
    ConnectWise Control, Microsoft Azure, Amazon EC2, ConnectWise Manage, NinjaRMM, ConnectWise Automate, Autotask


    MSP360 Backup offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

    Related categories