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MSP360 Backup Pricing, Features, Reviews and Alternatives

MSP360 Backup product overview

What is MSP360 Backup?

MSP360 Backup, formerly CloudBerry Backup, is designed for IT service providers and corporate IT departments that need a Backup-as-a-Service (BaaS) solution. MSP360's Managed Backup Service (MBS) is designed to meet the needs of managed service providers and enterprise IT departments, providing reliable backup with central management and monitoring. MSP360 Backup is integrated with Amazon Web Services, Microsoft Azure, Google Cloud Platform and almost every S3-compatible or OpenStack-based cloud storage services.

Key benefits of using MSP360 Backup

Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.

Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors

Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.

Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
panel.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

Knowledge Base

Chat

Training options

Webinars

Videos

Documentation

Awards & recognitions

Awarded in 2 categories in 2021

MSP360 Backup pricing information

Value for money

4.6

128

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

ESET Endpoint Security

Value for money

MSP360 Backup

Value for money

MSP360 Backup features

Functionality

4.6

128

Total Features45 4 categories

Most valued features by users

Access Controls/Permissions

API

Monitoring

Alerts/Notifications

Third Party Integrations

Secure Data Storage

Alerts / Escalation

Retention Management

MSP360 Backup users reviews

Overall rating

4.6

128

Positive reviews

96%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.16/10

Rating distribution

Pros

The software is great, the prices are below other products and the Customer SUpport is very good.

Arthur F.

Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.

Joseph O.

I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.

Silfrido G.

Cons

Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.

Anonymous Reviewer

No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.

Eran K.

I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.

Daniel H.

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Overall rating contenders

MSP360 Backup

Overall rating

ESET Endpoint Security

Daniel C.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Ultimate MSP Backup Tool

Reviewed 2 years ago

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Sam F.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Set It and Forget It Backup

Reviewed 6 months ago

I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

Pros

Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

Cons

It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

Igor K.

Photography, self-employed

Used weekly for free trial available

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Reliable, cosy UI solution for home/small business backup

Reviewed 21 days ago

I spent a plenty of time comparing a lot of software, trying trial and free versions, looking for a solution that'd help me complete my home/small business/hobbyist backup. As a photographer I have to manage huge amount of image files with RAW data, these are quite bulky and ravenous in term of HDD space used, nevertheless quite important for me to save and have a backup of it. However, in most software...

Pros

I spent a plenty of time looking for a solution that'd help me complete my small business backup. In most software solution I've been testing I was hardly ever satisfied, and mostly about the speed of connection while backing up. Then, I ran across MSP360 software and had a good experience with it. I was happy about the speed and stability of bandwidth wile backing up.

Cons

Now I still use trial free version and plan to buy it as I have to backup more without limits of free version and it's all ok by this time it suits my needs completely

Jim S.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Support is crappy

Reviewed 2 years ago

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros

Ease of use Ease of install Runs in background

Cons

Crappy support Annual fee required to keep upgraded Refuse to honor their maintenance agreements

Cihan T.

Information Technology and Services, 11-50 employees

Used daily for free trial available

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Cloud backup for everybody

Reviewed 2 months ago

I tried this product over 2 months, it has so good UI and too easy to use for most of admins. It has built in remote desktop support tool. Strongly recommended.

Pros

It is easy to use and implement. You can create all type of backups also help your client via remote desktop.

Cons

It needs license for every type of backup sources separately. There is no on-premise solution, you have to use a machine as a gateway to reach your virtual environment.

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MSP360 Backup FAQs and common questions

Q. What type of pricing plans does MSP360 Backup offer?

MSP360 Backup has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

Q. Who are the typical users of MSP360 Backup?

MSP360 Backup has the following typical customers:
Freelancers, Mid Size Business, Small Business

Q. What languages does MSP360 Backup support?

MSP360 Backup supports the following languages:
French, Dutch, Portuguese, Italian, German, Spanish, English

Q. Does MSP360 Backup support mobile devices?

MSP360 Backup supports the following devices:
iPhone, iPad

Q. Does MSP360 Backup offer an API?

Yes, MSP360 Backup has an API available for use.

Q. What other apps does MSP360 Backup integrate with?

MSP360 Backup integrates with the following applications:
ConnectWise Control, Microsoft Azure, Amazon EC2, ConnectWise Manage, NinjaRMM, ConnectWise Automate, Autotask

Q. What level of support does MSP360 Backup offer?

MSP360 Backup offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat