The software is great, the prices are below other products and the Customer SUpport is very good.
Very reliable high quality product with ability to back up information both locally and on the online platform, great value for money.
I like the simple backup, the ease of integration with other programs. Your storage reliability with encryption.
Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained.
No way to search for a file in the entire backup set. Users are left alone dealing with the cloud service account setup and configuration options.
I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed.