OptimoRoute Pricing

We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail. *Easy to set up *Easy to use once you get the hang of it *Great customer service on getting locations set up. We only use locations...

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*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries. *They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience. *Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route. *No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

Thanks James! It's great to hear what works and your wish list. If you have a moment, drop us a line at support@optimoroute.com and let us know what's missing from using Custom Fields for your Products. Perhaps we can recommend something that would suit you better. What's more we have some new functionality with our Weekly (and Monthly) planning feature that might get you some of the visibility you were looking for. Happy to discuss. Lastly, we expect that some upcoming improvements will make planning with a tablet a bit easier! Thanks again for being with us so long. Stay tuned...

The software is easy to use, easy to set up for use with out existing software, the route planning is very reliable - cost savings from efficient route mapping, Reliable - have had no interruptions to use or crashes, support team is very responsive and helpful.

Software update notifications - I can't recall seeing any emails or notifications within the software to advise the user when there have been new features or improvements made to the software. I've noticed some changes such as the option to send routes at a specific time instead of straight away. It would be good to be given a list of patch/update changes to see if there is something new available that might be useful.

G'day Dan, Thank you for taking the time to leave a review of your company's experience with OptimoRoute. Fantastic to read about the savings and efficiency gains that our route optimization is giving you! We're working on adding notifications within our software. In the meantime - keep an eye out for our emails and social media updates, where we tell our customers about new features. Best, Pete

This software has solved my routing problems and greatly increased employee productivity. It's very easy to set up the routes and transmit them to employees on a daily basis. The app works great and is very fast and easy to use. The price of the software is reasonable and pays for itself with the increases in productivity. It has made my job so much easier.

We sometimes start and stop from different locations and I would like to see it easier to set start/stop points for commonly used locations. I would like to see some ability for the driver to make stop specific notes when necessary. I would also like to see the route timing schedule adjust to when the driver specifically starts their route so they know if they are on time. If they have to start a little early or a little late then the scheduled times are not as useful.

Ease of use and functionality. It has the ability to scale with the size of your organization. We were drawn to it because of the ability to assign "skills" to drivers. This allowed up to split up our fleet according to their specialty.

The price. It is on the higher end of routing software that we looked at, but with the included features and excellent customer service, it has worked out well for us.

Hello Matt, Thanks for your review - we appreciate the feedback! It's great to hear that OptimoRoute is helping manage your fleet's constraints. Most customers see ROI within weeks or sometimes days of use - so we're glad you're experiencing the value that our route optimization software brings. We're proud of our features that suit a diverse range of workflows. Stay tuned for new features, because we're continuously working on giving our customers the best product possible. Best, Cathy

We started using this product about 6 years ago to replace home grown javascript + route planning solution + manually loaded GPS's. The quick import, plotting, and route distribution saved us many hours of work to plan pickup routes for up to 6 trucks and up to 450 stops per Saturday for 3 Saturdays each January for a charity fundraiser. Tracking trucks and being able to change routes on the fly are big benefits also.

I'd like "avoid U Turns" and "avoid crossing street" to be separate routing constraints. We do a lot of side street pickups and crossing the street is no problem, but U-Turns in 16' trucks are difficult.I'd like the time per stop to be able to be seconds and tenths vs whole seconds.

Hi Joe, thank you for being our customer for 6 years! We're so happy to see that you were able to replace a homegrown solution with OptimoRoute and that our support team has been good. We created OptimoRoute to help organizations like yours save on planning time and help them adjust to changes that can happen unexpectedly. We appreciate your insights into separating the routing constraints and time per stop as well.

Easy to use and set up and very easy to use. The driver end is extremely easy to use. Instantaneous feedback on driver position and delivery status. Importing orders are easy. Scalability is great so you can manage cost as well effectively.

More support videos needed. Would be good to have more consistent product updates with new features. Similar street names sometimes put to wrong zip codes, and cities.

Able to automatically route multiple drivers, persistent software updates, when it comes to questions, the support team does get back to us fairly quickly.

There are some small glitches, for example, our "depot" was always printed out as "New York, NY", although these can be fixed by contacting the support team, it was a bit annoying. But regarding the "Route Balancing" function, it is a weird one as sometime it works, and sometime it doesn't.

Thanks Jerry, we value your comments! So glad we've helped your team be more efficient and you like our speedy support. Every day we're working to improve results and make usage more intuitive. Keep an eye out for further updates!

Fairly way to use. Live tracking. Route planning works well.

Can’t cancel a delivery mid-route. Expensive to send sms to customers. Not always intuitive.

Hi Julian - thanks for the review! Glad to hear planning your routes with us was a positive experience and that you are liking our Realtime Order Tracking feature. As for canceling mid-delivery, we currently have a feature in beta that has the ability to cancel services and appointments mid-route. However, this does not apply to physical deliveries. This is because the software needs to account for...

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I love the tracking notifications sent to customers. Very professional! Also, I love how I can import addresses from our orders on Shopify and then see the locations all at once on the map. The app is great and easy to use for the drivers as well.

We are a small company and for the amount of deliveries we perform at this time (less than 75 per week using the app twice a week) its expensive. However, we can scale with this app so its in our best interest to keep it. Also, I wish there was a function to notify all scheduled deliveries at once via text and email. For example, we delivery produce the same day it is delivered to us from the main distributor. If the main distributor is very late, we'd like to send a mass communication to only scheduled orders for the day about the delay. I realize the real time tracking adjusts the schedule, but we'd like to send a personal message about what is occurring and why.

Our company maintains beehives in backyards. Prior to finding OptimoRoute, I spent hours in front of Google Maps manually planning our routes. I thought it would be impossible to find a platform that would let me add such a huge number of variables. I can tell OptimoRoute a date range that we want to go back to our hives, what days the customer prefers we be there, and where our beekeepers reside so that the routes are efficient as possible. What used to take hours now takes 15-20 minutes! Other things I love: customizable emails and texts, the driver app, custom fields.

I wish there was a calendar feature. A Google Calendar sync would be amazing. The timeline features make it difficult to see the week or day at a glance. The ETAs in the automatic texts are sometimes off by an hour or more.

Thanks so much, Alfredo! We love hearing how OptimoRoute has saved you time and made several aspects of your planning and business easier. We pride ourselves on our customer service, so we are so glad you've had a great experience. Do continue to reach out when you need anything - whatever you need!

OptimoRoute is really easy to get started on. The interface makes sense and people on our team were able to figure it out and begin using it very quickly. It has really streamlined our processes and allows us to make changes to our busy routes on the fly. For the cost, it includes a multitude of constraints and optimization/planning tools. It's great that it's able to distribute orders based on truck size and driver skills. Since the monthly payment is based on the amount of drivers, the software will grow with us and that's exactly what we needed.

There are a few features that are missing that I hope will be added soon. There is no easy way to set up customer notifications that we've been able to find, though customer notifications are listed as a feature. Adding the ability for drivers to add a note along with their order status update would be indispensable. The ability to save multiple depots and create one-way routes between them would make the software more usable for companies like ours who are growing extremely rapidly and have multiple locations.

Hi Ann, Thanks for taking the time to share your impressions of OptimoRoute. We're glad that you've recognized us as a route optimization tool that will grow with your business, because that's exactly the kind of software we aim to be! OptimoRoute strives to be the fastest, most adaptable and most intelligent route optimization platform - we now include more features than we can list here - including...

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First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not...

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OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

Easy to use. Great customer support. No mad price for the product compared with other on the market.

Noting to write here. With this Customer service you can sort all your problems.

The software is very easy to implement and use. The mobile tracking element simple and effective and we had no problems with any drivers using it. The optimisation process is very fast which allows the user to create several possible what-if scenarios.

The location database is difficult to manage as it appeasr to add an entry everytime there is a slight change which leads to multiple entries for each location in the gazetteer. If you accidently copy or delete orders there is no "undo" button which can be disasterous when working to a tight schedule. We are unable to plan strategically as in our case I would need to create a large one-off schedule...

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Hi Tony, Thank you so much for taking the time to leave a review for OptimoRoute's route optimization software - we really appreciate it! Also, thanks for letting us know about your concerns and issues, drop us a line at support@optimoroute.com so we can hear more about the specifics of your case and improve your experience. Our team would be happy to help find solutions suitable for your company's needs. We're working on improving our software daily and we'll also be adding new features soon. Hope you'll be able to reap the full benefits of our software with the help of our team!

Love the live tracking abilities for customers, review options for customers, etc. Allows us to give detailed instructions to staff on the task that needs to be completed.

Cost is good, however wish that we could use the system to send out emails (i.e. notices) to customers to be able to ask whether they want to opt for additional services, etc., sorta like a mail chimp, or some way to integrate into your accounting software such as other apps.

Seasonality that comes with lawn care and snow removal business creates very specific software needs and we are glad to hear that we have managed to cater to them. It's also nice hearing that our features are helpful for your everyday work. As for emails, whilst OptimoRoute does not accommodate marketing messaging, we do send email and text notification for when an order is complete. There is no character limit for email notifications and would be a perfect place to ask your customers to opt in for more services after a job is successfully completed. That said, our engineering team works daily on making improvements and updating OptimoRoute with new features and we would love to hear your suggestions! Just send us an email at support@optimoroute.com.

Optimo, for us it has been the key in our growth of our operation and it keeps costs low, it is an easy program to adapt and above all it has helped us a lot in the last mile.

They are missing in the driver's application, the proof of delivery of the packages, as well as the photograph and that the client who receives signs.

Hi, Thanks for being part of the OptimoRoute family. The OptimoRoute Mobile App allows for a completely seamless and automated experience for your drivers or field service technicians. The App provides a complete list of the day's orders or jobs, along with step-by-step navigation to each location. The App can pass specific notes to the driver and the driver can capture a whole host of information...

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The OptimoRoute system is suitable for our small company and easy to use. It's a flexibility system with access to a mobile application. The customer service is excellent and since we began using Optimo Route, we have a considerable improvement in our deliveries of product.

Some times I can't plan the routes with all my drivers because it takes only 2 of them but is not a big deal. Maybe we have something to change in the profiles of the drivers.

Hi Maria - we know how much of an impact gas costs can have on a small business and it's great that OptimoRoute has been of help. Our engineering team works daily on making sure we give our customers the best and shortest routes. There is a way to use both your drivers! Simply select the "Balancing" option under Planning Settings when you click the Plan Routes tab. You can choose the option to "Balance routes and use all drivers", and make other adjustments if you like. If you're still having trouble, write to our support team at support@optimoroute.com and they will take care of everything!

Ease of use for both office staff and field personnel.

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

Hi Mike, Thank you so so much for reviewing OptimoRoute. It makes us so happy to hear that our optimization software has been of great value to your company! That's what we're here for! We're especially glad that you managed to cut down on costs and time in your business processes. If there's any additional information you're in need of, feel free to drop us a line at support@optimoroute.com. In the meantime, keep an eye out for new features that we'll be rolling out soon by checking out our socials.

The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers

The cost has gone up with options (the live) for companies that just don’t need this

We know that bad cell service can really mess up the day's plans, so we're thrilled to hear that our Mobile App is helpful for your drivers. We hope that you are finding a lot of value in OptimoRoute investment. Thank you for your review and for being our customer, Jennifer!

We appreciate that this software has a tracking option and communication protocol. In the farming and delivering business communication is key and we are able to communicate with our customers and differentiate us from our competitors. Easy to use and very robust for the amount of money we pay. A great value.

We are not aware of how to integrate Optimo Route with our Wix E-Commerce platform. Integration would really help us save time but we don't know how to do this. We would like to have a better HELP or Support option in Optimo Route.

Produces very accurate routes as well as timelines.Allows for specific scheduled appointments and routes around them.Not cost prohibitive.Notifies customers when you are on your way with realtime tracking.

I wish it had an "avoid highways" selection.

Hi Jimmy, Wow! We are so happy that we are an important part of your pest control business. We are constantly improving our software with customers like you in mind, and we thank you for noticing our improvements. To help with the "avoid highways" scenario, many of our customers choose a third-party navigation app that includes the "avoid highways" option and activate that when they need it. Thank you for sharing your thoughts on OptimoRoute, and for your business. It means a lot to us.

The routing is effective. I love that we can see where our drivers are real time and help direct them if needed. Breadcrumbs help as well when trying to find a lost package.

It’s complicated pricing. Although, I like the auto top up for sms.

Hi Kelsey - thanks for taking the time to leave a review, we really appreciate it! It's amazing to hear that our software has made your everyday work a little easier and that our support team was able to assist you along the way. Feel free to ask your account executive about the details of the pricing and they'd be happy to go over it with you!

Software provides powerful routing that does everything we need - full weekly planning with the ability to to manage multiple vehicles.

Learning curve is a little bit steep and there are a few counterintuitive user interface things that bit us before we got used to it.

Hi David, It's great that you've taken the time to let us know what using OptimoRoute has been like for you - thanks, we appreciate the feedback. Good to hear that our Weekly Planning feature is making life easier for you. We're always working on improving our user experience, and we're constantly adding features and enhancing existing ones. So, stay tuned! Best, Pete

Price and the range of features matched my needs

user interface, a lot of things are not intuitive and could be done a lot better Biggest issue is I had a huge surprise bill with texting, tried to get help from support and only got one reply and then after that no one replied to messages, the bill was way more than it should have been and it never got resolved (due to no response). My business I growing massively and I am actively searching for alternatives all due to lack of support when needed