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parcelLab
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Post-purchase and returns management platform
Table of Contents
parcelLab - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
parcelLab overview
What is parcelLab?
parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience. Our platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers.
With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer journey from end-to-end.
parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows.
Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences.
Key benefits of using parcelLab
Retailers who use parcelLab report seeing:
- 42% decrease in WISMO/R inquiries
- 85% higher customer retention
- 5% fewer returns
- 42% increase in repeat orders
- Increased revenue
- Increased website traffic
Starting price
Alternatives
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parcelLab’s user interface
parcelLab reviews
Overall rating
5.0
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- Value for money
- Ease of use
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- Customer support
- Likelihood to recommend9.67/10
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parcelLab's key features
Most critical features, based on insights from parcelLab users:
All parcelLab features
Features rating:
parcelLab alternatives
parcelLab
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AfterShip
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ShipTime
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ParcelWILL
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parcelLab pricing
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User opinions about parcelLab price and value
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parcelLab integrations (22)
Top integrations
parcelLab support options
Typical customers
Platforms supported
Support options
Training options
parcelLab FAQs
parcelLab has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does parcelLab support?
parcelLab supports the following languages:
English, German
Q. Does parcelLab offer an API?
Yes, parcelLab has an API available for use.
Q. What level of support does parcelLab offer?
parcelLab offers the following support options:
Chat, Email/Help Desk, Knowledge Base