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Desku Logo

AI First Customer Service Software | AI Agents | AI CoPilot

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Desku - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Desku overview

What is Desku?

Desku.io provides sophisticated AI customer service options for SMBs and enterprises, designed to simplify customer interactions using AI automation.

Their suite features tools such as the Eva AI chatbot and Desku AI Sidekick, which use AI to improve the efficiency of support teams and increase customer engagement for brands.

Starting price

19per user /
per month

Alternatives

with better value for money

Desku’s user interface

Ease of use rating:

Desku pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(10)
5(26)

What do users say about Desku?

I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support.

Select to learn more


Who uses Desku?

Based on 36 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Marketing and Advertising
Online Media
Education Management
Others

Use cases

Help Desk

Desku's key features

Most critical features, based on insights from Desku users:

Real-Time notifications
Access controls/permissions
Self service portal
Multi-Channel communication
Reporting/Analytics

All Desku features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Escalation
API
Automated routing
Chatbot
CRM
Customer database
Customer history
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Email management
Interaction tracking
Knowledge base management
Live chat
Macros/Templated responses
Multi-Channel communication
Performance metrics
Prioritization
Process/Workflow automation
Real-Time chat
Real-Time notifications
Reporting/Analytics
Self service portal
Service level agreement (sla) management
Social media integration
Support ticket management
Surveys & feedback
Third-Party integrations
Ticket management
Workflow management

Desku alternatives

Desku logo

Starting from

19

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Froged logo

Starting from

39

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Tidio logo

Starting from

24.17

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Desku pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Startup

19

/user

Per month

Features included:

  • Ticketing System
  • AI Powered Shared Inbox
  • AI Knowledge Base
  • Eva AI Chatbots
  • Eva AI CoPilot
  • Eva AI Team Assist
  • Saved Replies

Team

39

/user

Per month

Features included:

  • Ticketing System
  • AI Powered Shared Inbox
  • AI Knowledge Base
  • Eva AI Chatbots
  • Eva AI CoPilot
  • Eva AI Team Assist
  • Saved Replies
  • Shopify Integration
  • WooCommerce Integration
  • Zapier Integration
  • Branding Removal

Business

49

/user

Per month

Features included:

  • Ticketing System
  • AI Powered Shared Inbox
  • AI Knowledge Base
  • Eva AI Chatbots
  • Eva AI CoPilot
  • Eva AI Team Assist
  • Saved Replies
  • Shopify Integration
  • WooCommerce Integration
  • Zapier Integration
  • Branding Removal
  • Instagram Integration
  • Facebook Integration
  • Webhooks & APIs

User opinions about Desku price and value

Value for money rating:

To see what individual users think of Desku's price and value, check out the review snippets below.

“I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support.”
JG

JaKia G.

Founder

“Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts.”
JD

Juan D.

CEO

Desku integrations (7)

Integrations rated by users

We looked at 36 user reviews to identify which products are mentioned as Desku integrations and how users feel about them.

WooCommerce logo
WooCommerce

Integration rating: 4.5 (6)

Turn any site into a shop in minutes

Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.

JP

Jamie P.

Youth Worker and Designer

1/2
Shopify logo
Shopify

Integration rating: 4.3 (3)

Integration rating: 5.0 (2)

to be able to automate actions

Verified reviewer profile picture

Adam K.

CTO

Integration rating: 4.0 (1)

I use it for my newsletters.

LF

Leonora F.

Life Coach and Author

Desku support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
Chat
24/7 (Live rep)

Training options

Live Online
Documentation
Videos

Desku FAQs

Related categories